@ Abelia Guest House
Review Summary
Sue A - Nov 2024
Overall rating
Great.
Katie P - Feb 2023
Overall rating
It was lovely.
@ Abelia Guest House 's response
Thank you. We hope to welcome you back soon in our upgraded solar guesthouse.
Jackie D - Apr 2024
Overall rating
Aangenaam en gerieflik.
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Pleasant and comfortable.
Had a great stay/slept, but wasn't there during the day.
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Lisa W - Jan 2024
Overall rating
It provides good value for money.
@ Abelia Guest House 's response
Thank you, Lisa. Hope to welcome you back soon. Kind regards, Carla.
Alexander K - Feb 2024
Overall rating
Aangenaam.
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Pleasant.
We had a great stay, everything was good and well. Those who visit the guest house will not be disappointed at all.
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@ Abelia Guest House 's response
Baie dankie vir julle mooi woorde en ons hoop om julle gou weer terug te verwelkom.
Groete, Carla
Ilze B - Feb 2024
Overall rating
Nice.
@ Abelia Guest House 's response
Dear Ilze,
Thank you for the rating and I hope you enjoyed your complimentary upgrade to one of our luxury rooms. There was nothing wrong with our solar system or the inverter. The only time when the inverter has to reset itself is to protect itself from a spike or when some of our clients use heating devices and recharge personal items that use high voltage. We do ask in our welcoming letter that people stay mindful of the load shedding time and 99.9% of the time everyone does. I hope this once off situation was not too much of an inconvenience for you. Please note, not many guesthouses in this area provide solar electricity for entire rooms, from boiling kettles to blow drying your hair. Most just provide emergency light and WiFi. We hope that we can welcome you back in the future.
Kind Regards,
Carla, Abelia Guesthouse Owner.
Anton B - Mar 2023
Overall rating
Friendly and helpful.
@ Abelia Guest House 's response
Thank You, Anton. I Hope to welcome you back soon.
Coral C - Nov 2023
Overall rating
Too expensive for bare minimum and characterless. Very tight fit bedroom.
@ Abelia Guest House 's response
Dear Coral,
I am so sorry that you didn't like the budget room you picked. The Corporate room is the cheapest room of my five rooms available and is marked as the budget room for that reason. If you wanted a room with a view, you could have chosen the 'Room with a View', which has both mountain and sea views. This costs only R130 more per night. Each of my other four spacious rooms is individually decorated according to a theme and can accommodate up to three people. Most of my rooms have a small kitchenette, like all the rooms, including a microwave, kettle, fridge and a toaster. They also offer free WiFi and full access to DSTV or Netflix (your room had all these features but did not have a kitchenette and a view). All my rooms are serviced daily and cleanliness is something I am very proud of. Studio 1 was available during your two-night stay here. If you felt that the Corporate room was too small for one person, why didn't you ask for an upgrade instead of criticising my guesthouse on this platform? You selected the room based on your budget. We did our best to make you feel at home.
Kind Regards,
Carla Winter, Owner of @Abelia Guesthouse
P.S. It's such a pity that people are quick to post a negative review, but all the compliments I receive throughout the year are not captured here. I can't be blamed for your choices. Everything you received was as promised in my advert.
Johan V - Feb 2023
Overall rating
Die vertrek en verblyf was heel aanvaarbaar.
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The departure and accommodation were quite acceptable.
Overall ventilation in the living area is poor and no flow of natural air which makes it unhealthy. More windows or ventilation to the outside and also on the stoep area is essential!
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@ Abelia Guest House 's response
Dankie Johan
Ek is jammer om te hoor dat jy n probleem gehad het met die ventelasie van die kamer.
Die baie ruim Binne kamer met 'n sonkamer het baie voordele maar een nadeel is dat daar nie n direkte deur en venster is waar lig kan vloei nie. Ek het vandat jy hier gebly het wel die hele gastehuis op gradeer met "solar" en ook vir die kamer 'n groot waaier geinstaleer. Dus kan jy nou as Eskom krag gee die "Aircon" aan he en in die tye wat daar nie krag is nie en net solar die elektriese waaier aan sit.
Dit was n besondere warm tyd wat julle hier was maar ek glo dat die probleem wel nou op gelos is.
As ek julle weer hier verwelkom sal ek voorstel dat julle eerder in die boot kamer bly met groot deure wat uit loop na swembad area.
Hoop om julle weer te verwelkom.
Groete
Carla
Delete D - Apr 2023
Overall rating
Normal for R1000+ a night.
@ Abelia Guest House 's response
Dear Jakobus
Thank you for your review. I am disappointed that you were not happy with some of the facilities in this room. Your message to me was that you were happy with the room and just reported the drain and the cracked kettle. The kettle must have broken while you were here, seeing that the client before you had no problem with anything. But all the problems were sorted out on the day you reported them. That was after you left.
Studio 2 is the only room in the guesthouse that has an air-fryer and I don't cater for the option of making food in any of my rooms. There is a microwave for heating food up. I never in any of my options offer pots and pans.
Regarding Customer service, I don't understand your low rating seeing that you WhatsApp me "Thanks Accommodation was very good".
Clients have to understand that these reviews are so important to us and they can make or break a business. If you are not happy with any guest house in the future don't only complain after you have a problem. Things happen and we are all human. If you look at my reviews you were the first person that left such a low score. Security - Don't know why you feel this is a problem. Location - you picked the location and I cater to those who want to stay there. Value for money - my rates are the lowest in the area. Still, your choice if you want to stay in an upmarket area.
I hope to welcome you back in the future and show you that we pride ourselves in our good name and are always hands-on if there is a problem.
Kind Regards
Carla
Owner @Abelia Guesthouse
Janine O - Aug 2022
Overall rating
Pragtige uitsig!
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Beautiful view!
Easily accessible from the airport. Everything very neat and clean. View from the room is beautiful. Would definitely recommend.
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@ Abelia Guest House 's response
Baie dankie dit was lekker om julle te onvang.
Ons hoop om julle gou weer te sien.
Groete,
Carla
Mariet M - Aug 2022
Overall rating
Uitstekende waarde vir die prys.
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Excellent value for the price.
I stayed in the Room with a view. Beautiful view over Somerset, the Strand and Gordons Bay. The spacious room is equipped with everything you need, and there was even a mug of milk in the fridge to make tea or coffee. The DStv has access to all the channels and I was able to watch the rugby, something that is sometimes not available at top quality and very expensive self-catering houses and guest houses. Thank you for your hospitality Carla, I will definitely stay @ Abelia Guest House again in the future.
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Nicoline R - Jul 2022
Overall rating
One of the best I've ever experienced.
@ Abelia Guest House 's response
Thank you, Hope to invite you back soon.
Regards,
Carla
Rinette G - May 2022
Overall rating
Liefdevol.
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Loving.
We felt very safe, comfortable. Could feel the place is full of love and care. Beauty, cleanliness as well as hygiene, great service! Many thanks to Carla!
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@ Abelia Guest House 's response
Dankie vir die groot kompliment en hoop om julle gou weer terug te verwelkom.
Marinda K - Apr 2022
Overall rating
Perfekte ligging en rustige omgewing.
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Perfect location and peaceful surroundings.
The guest house is very centrally located, directly opposite a petrol station and a small shopping centre. The guest house is also very close to the airport, the Somerset Mall, Strand and Stellenbosch. The view is really amazing! Carla was an excellent hostess. She met us at the guest house when we checked in late and she was very helpful. Everything went very smoothly and we really enjoyed our time at Abelia's. We definitely recommend Abelia!
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@ Abelia Guest House 's response
Baie dankie Marinda.
Dit was lekker om julle te ontmoet en hoop om julle weer hier te verwelkom.
Groete
Carla
Christaline W - Feb 2022
Overall rating
Kuier by @Abelia was heerlik.
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Visiting @Abelia was lovely.
The view especially at night is breathtaking. Very quiet and safe. I should have booked a little longer. Time was just too little. The tranquility is heavenly.
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@ Abelia Guest House 's response
Dankie Christaline.
Hoop jy kan volgende keer langer tyd hier spandeer.
Groete
Carla
Romeo D - Feb 2022
Overall rating
Rustig, veilig en baie privaat.
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Quiet, safe and very private.
The accommodation and surroundings are very peaceful and very safe.
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Suenette M - Feb 2022
Overall rating
Pragtige, skoon en netjiese plek. Alles wat jy nodig het is daar.
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Beautiful, clean and tidy place. Everything you need is there.
Very nice and peaceful place. Spacious and well equipped. Good quality bedding and tableware. Has its own entrance and is completely separate. The view is really special - especially the sunset and the evening lights. Would recommend @ Abelia Guest House anytime as it is also close to businesses, hospitals and eateries.
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@ Abelia Guest House 's response
Dankie Suenette.
Ek is bly om 'n huis weg van die huis te kon wees en dat julle dit geniet het.
Kom gerus gou weer.
Groete
Carla
Roelf V - Jan 2022
Overall rating
Ongelooflike vriendelike diens en uiters gasvry. Ek sal weer van die fasiliteit gebruikmaak.
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Incredibly friendly service and extremely hospitable. I will use the facility again.
Our room was upgraded to a room with a view of Strand and Gordons Bay at no additional cost. Was invited on New Year's Eve by the hostess to have a barbecue and visit - very homely.
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@ Abelia Guest House 's response
Dit was so lekker om julle hier te he en hoop om julle weer in die toekoms te sien.
Jannie De Witt 0 - Oct 2022
Overall rating
Eenvoudig, skoon en gasvry.
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Simple, clean and hospitable.
After a long trek to the Cape, these were our first impressions of where we were planning our future. We were pleasantly surprised!
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Andre L - May 2022
Overall rating
Abelia is baie sentraal geleë en is maklik toeganklik van al die hoofroetes.
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Abelia is very centrally located and is easily accessible from all the main routes.
Very neat, spacious accommodation.
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@ Abelia Guest House 's response
Baie dankie en hoop om julle gou weer te verwelkom.
Vanessa B - Mar 2022
Overall rating
Perfect stop on the way up to garden route from late airplane arrival.
@ Abelia Guest House 's response
Thank you.
Sunika M - Oct 2022
Overall rating
Besonderse uitsig.
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Special view.
The bed was very comfortable, thank you very much.
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Renee V - Dec 2021
Overall rating
Pragtig en gerieflik
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Beautiful and comfortable
We had a nice stay in Abelia Guest House. Carla was always supportive and made sure our stay was comfortable. The room was cleaned every day, the bed and linen are of high quality and the view is beautiful. We recommend this place to everyone and will definitely stay there again in the future!
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@ Abelia Guest House 's response
Baie dankie vir die goeie rating en mooi woorde. Hoop om julle gou weer te kan ontvang.
Johanna M - Oct 2021
Overall rating
Ongelooflike uitsig oor die baai.
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Incredible view of the bay.
Ideal location for tourists.
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@ Abelia Guest House 's response
Baie dankie en hoop om julle gou weer terug te vewelkom.
Magdelt Anna W - Jan 2021
Overall rating
Heerlike paar dae saam met my suster gekuier.
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Spent a lovely few days with my sister.
Due to Covid, my sister could not stay with me in the nursing home this year as in the past. So we had to find an affordable place to stay. @Abelia met all our requirements.
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@ Abelia Guest House 's response
Baie Dankie en dit was lifelik om die twee dames te ontmoet en te sien hoe lekker hulle kuier.
Dankie dat U @Abelia gastehuis gekies het.
Groete,
Carla
Ilanka C - Dec 2021
Overall rating
Excellent experience! Friendly service and atmosphere. The room is perfect and included everything we needed for a comfortable stay.
@ Abelia Guest House 's response
Baie dankie dit was lekker om julle te ontmoet en ek is bly julle het lekker gekuier.
Danie M - Sep 2021
Overall rating
Uitstekende reëlings, voortreflike en netjiese geriewe.
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Excellent arrangements, excellent and neat facilities.
Initial confusion with access keys, but problem soon resolved by contacting owner.
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Bruce H - May 2021
Overall rating
Baie rustig, die mense is hulpvaardig.
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Very peaceful, the people are helpful.
We were welcomed by the owner. She made a lot of effort to make us feel at home.
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Paul H - Jan 2020
Overall rating
Wonderlike gasvrou met skoon en netjiese kamer. Die uitsig is pragtig en die gastehuis is naby groot sentra geleë, maar tog uit die gewoel.
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Wonderful hostess with clean and tidy room. The view is beautiful and the guesthouse is located near major centres, yet out of the hustle and bustle.
The friendliness and hospitality of Carla is not easily surpassed.
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@ Abelia Guest House 's response
Baie dankie.
Dit was wonderlik om julle te ontmoet.
Groete, Carla.
Laurelle I - Jun 2019
Overall rating
Sien sterre.
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See stars.
The stars will confirm my contentment. It is exactly as in photos. Carla the owner is very friendly and goes out of her way to make you feel welcome. Would definitely recommend her to anyone and will definitely use her services again. It's a very nice place and well located. Thank you very much for a nice weekend.
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@ Abelia Guest House 's response
Baie Dankie vir julle mooi geltuig skrif en dit was so lekker om julle te ontmoet.
Hoop on julle gou weer te sien.
Vriendelike Groete,
Carla
Louisa T - Apr 2019
Overall rating
Stylvol gemeubileerde, ruim kamer met asemrowende uitsig. Veilig en goeg geleë.
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Stylishly furnished, spacious room with breathtaking view. Safe and conveniently located.
We were really pleasantly surprised with the stay at @Abelia Guest House. The panoramic view was absolutely breathtaking. The beautiful sunset and the light show in the evening from the balcony (then with windows and sliding door) were unforgettable. The stylishly furnished room is spacious with all the necessary facilities that make your stay so comfortable. Good quality beds and linen. Our hostess recommended us to order sushi from the Spar across the street. A bonus indeed! We can confidently recommend the excellent and affordable accommodation.
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@ Abelia Guest House 's response
Baie Dankie Louisa,
Dit was my voorreg om julle te kon ontvang . Ek hoop om julle binnenkort weer te sien .
Vriendelike groete
Carla
Andre V - Oct 2019
Overall rating
Heerlike gerieflike verblyf.
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Lovely comfortable stay.
Thank you, Carla, for a wonderful stay. We were welcomed and everything was neat. Will definitely stay there again if we are in the area.
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@ Abelia Guest House 's response
Baie Dankie vir die mooi woorde .
Dit was werklik lekker om julle te ontmoet en als vir die beste vir die toekoms .
Tot n volgende keer
Vriendelike Groete,
Carla
- Capacity: 13 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 62 Abelia Street, Helderview, Somerset West, 7129, Western Cape