11 Portobelo
Review Summary
Alta C - Nov 2024
Overall rating
Fantasties.
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Fantastic.
It was a wonderful place with a nice view from the balcony.
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Leandrie V - Oct 2024
Overall rating
Vriendelike knus akkommodasie.
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Friendly cozy accommodation.
The accommodation was neat, safe and very pleasant. All the necessary information regarding the gate code, keys etc. was sent to us before we arrived. Everything was just so well arranged.
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Selma V - Jan 2024
Overall rating
Ons het heerlik gebly. Die swembad was 'n treffer en dit was loopafstand van die straat.
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We had a wonderful stay. The pool was a hit and it was walking distance from the street.
We had a very nice stay. Everything in the apartment was comfortable and the apartment was well equipped.
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John D - Jan 2024
Overall rating
Koste effektief, veilig, netjies, rustig.
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Cost effective, safe, tidy, quiet.
11 Portobelo met all our expectations. Can highly recommend it.
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Sandra C - Sep 2024
Overall rating
Het veilig gevoel en baie rustig.
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Felt safe and very peaceful.
Can owner pay attention to insect control please.
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Nicol R - May 2024
Overall rating
Waarde vir geld, maar personeel?
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Value for money, but staff?
Unit well appointed and value for money. Front door swollen that he struggles to open. The staff who deal with clients about keys etc. can feel free to work on their human relations. Difficult to communicate with people who struggle to even speak English.
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Veronique H - Dec 2023
Overall rating
Lekke uitgerus na ons vakansie.
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Well rested after our vacation.
Our unit was very clean and comfortable. Communication from the owners was very good. We were booked into the unit for 14 days and never felt it was too small or uncomfortable. Security is very good in the complex. Nice walking distance to the beach. We really enjoyed it.
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Ria E - Aug 2023
Overall rating
Mosselbaai is die beste vakansiebestemming.
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Mossel Bay is the best holiday destination.
The accommodation was really particularly nice, clean and modern. Comply with all that is required. Very centrally located and access control was very easy to move in and out of the complex.
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Westwood Y - May 2023
Overall rating
The apartment was very comfortable, neat and well- furnished.
Nokwanda N - Apr 2023
Overall rating
I felt at home.
Mishka E - Feb 2023
Overall rating
Beautiful accommodation.
Alcino V - Jan 2023
Overall rating
My stay was pleasant.
Mariana E - Jul 2023
Overall rating
Sakereis
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Business trip
Mats before bed will be pleasant especially during winter. Duvet was thin. Blanket would have helped. Would have been freezing if it wasn't for the electric blanket. Nevertheless, I would recommend this apartment. Will probably be deliciously cool in the summer. Linens can be customized.
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Pierre L - Apr 2022
Overall rating
Amazing!
Johannes Willem V - Dec 2022
Overall rating
Dit was regtig amazing. Goeie diens en goeie kommunikasie.
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It was really amazing. Good service and good communication.
We enjoyed every moment and look forward to traveling again.
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Samantha S - Feb 2022
Overall rating
Wonderlik ontspanning, rustig.
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Wonderfully relaxing, peaceful.
The place is very nice and clean.
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Gerrit B - Jan 2022
Overall rating
Baie aangenaam.
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Very pleasant.
A bit far from the beach, but the pool makes up for it.
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Toufeeq G - Jan 2022
Overall rating
Very nice stay.
Read more11 Portobelo 's response
Thank you very much Toufeeq, for your review.
Greatly appreciated. It is the honest reviews that make us improve our services.
We have already fixed all your pointers and nuggets except for the ceiling fans. We added an additional pedestal fan for additional fanning power required during hot summer periods in Mossel Bay.
Otherwise, we are looking forward to hosting you and your family again.
Regards,
Evelyn
Riana V - Feb 2022
Overall rating
Baie lekker, gerieflike woonstel.
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Very nice, comfortable apartment.
Only one complaint about the apartmentL the single beds' mattresses are no longer in good condition. Other than that, everything is fine.
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Elric S - Dec 2021
Overall rating
Had a great time.
11 Portobelo 's response
Thanks Elric for your review.
We are looking forward to hosting you again soon.
Regards,
Evelyn
Nandipha T - Nov 2021
Overall rating
It was great, the place was clean and everything was perfect.
Lindi L - Aug 2021
Overall rating
It was awesome.
Anna-marie G - Apr 2021
Overall rating
Gerieflik en netjies naby alles.
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Comfortable and tidy close to everything.
Friendly safe and very neat and beautiful place. Within walking distance from the sea.
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11 Portobelo 's response
Thank you Anna-Marie, we are so so happy you found our place wonderful. We will definitely be honoured to host you again on your next break. Evelyn.
Leasha D - Apr 2021
Overall rating
My tyd daar was amazing.
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My time there was amazing.
I went there to celebrate my birthday and everything was great. Very nice place.
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11 Portobelo 's response
Thanks Leasha it was a pleasure to host you and friends. We are happy our place was perfect for your birthday celebration. Evelyn.
Masonette D - Mar 2021
Overall rating
Heerlik!
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Delicious!
Very nice place to stay! Will definitely use it again!
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11 Portobelo 's response
Thank you so much Masonette for taking time to write the review. We are so happy that our apartment was very nice for you and family. We will be honoured to host you again any time. Evelyn .
Riaan O - Mar 2021
Overall rating
Ons het heerlik gebly in die eenheid.
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We had a wonderful stay in the unit.
The location was in a good spot. We had everything we needed in the unit. The hostess was very helpful and met us when our friends wanted to stay over. She went out of her way to make everything tidy. It is definitely value for money. We received immediate feedback after we inquired about the unit. We will definitely stay in the unit again.
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11 Portobelo 's response
We are so glad we could offer you a comfortable stay for you and spouse and later your guests. Thank you for affording us the opportunity to host you. Evelyn.
Johannes Engelbrecht E - May 2021
Overall rating
Was baie lekker en skoon.
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Was very nice and clean.
Very nice, clean, would recommend anytime.
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Tracey J - Apr 2021
Overall rating
Awesome.
Winston H - Oct 2021
Overall rating
It was awesome, quiet, and very nice. The rooms were clean and appealing.
11 Portobelo 's response
Thanks for your review. It is noted with much appreciation.
There is a gas braai facility at the balcony as well as communal wood braai facilities by the clubhouse / swimming pool which you couldn't access due to miscommunication from our side.
Looking forward to hosting you and your family again.
Regards,
Evelyn
Karin C - Nov 2020
Overall rating
Pragtige en netjiese plek.
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Beautiful and neat place.
Friendly welcome and lady was very helpful. Apartment very clean, spacious and with all facilities. Excellent location and walking distance to beach and restaurants.
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11 Portobelo 's response
Thanks Karin, looking forward to hosting you again soon.
Deon A - Nov 2020
Overall rating
Perfect getaway.
11 Portobelo 's response
Thank you, Deon, for taking time to write the review. We are thrilled it was a perfect getaway for you.
Mark H - Oct 2020
Overall rating
Dis was fantasies en rustig.
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It was fantasy and peaceful.
The place is peaceful, everyone is friendly and helpful. There is only a big tree near the pool, it obstructs the beautiful view, otherwise the place is wonderful.
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11 Portobelo 's response
Thank you, we appreciate you took time to write a review. We took the tree matter up and looking forward to a favourable response.
Nicola E - Feb 2020
Overall rating
Netjies, gerieflik, lieflike swembad.
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Neat, comfortable, lovely swimming pool.
Very neat flat with everything you need. Lovely swimming pool and braai facilities.
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11 Portobelo 's response
Thank you so much for taking the time to write the review. We are happy you were comfortable.
Evelyn and the team.
Magda V - Jan 2020
Overall rating
Heerlik, veilig en kuier baie geniet.
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Delicious, safe and enjoyable.
Accommodation was centrally located, walking distance from the beach. Tree that was in front of our patio view was not very nice. It obscures the view. Would rather book another unit with better views next time. Unit itself was very convenient and was equipped with all necessary necessities, safe and tidy. Security and safety very good. We really enjoyed the 2 weeks. Will definitely make use of you again. Thank you very much.
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11 Portobelo 's response
Thank you, Magda, for your review. We will definitely address the tree issue with the Body Corporate.
Compliments of the new year 2020.
Anel W - Dec 2020
Overall rating
Sal definitief weer hier bly.
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Will definitely stay here again.
Very prompt service at short notice.
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11 Portobelo 's response
Many thanks, Abel, for taking the time to write the review. Thank you so so much. We were glad we could assist. We would be glad to host you again. Evelyn
Janet K - Feb 2020
Overall rating
Friendly service. Prompt replies to queries. Attention to detail.
11 Portobelo 's response
Thank you Janet for taking time to write the review. We were honored to host your family. Will definitely be pleased to host you again. Regards Evelyn
Lee M - Jan 2020
Overall rating
Vriendelik, goed toegeruste plek.
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Friendly, well-equipped place.
We had a good rest, everything in the apartment worked and was almost new.
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11 Portobelo 's response
Thank you so much Lee for taking your time to write the review. We were so honored to host you. Also glad you rested well. Regards Evelyn
Amber K - Nov 2019
Overall rating
Ongelooflik.
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Unbelievable.
Fantastic experience. Neat and fantastic location. Beautiful location. WiFi is incredible.
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11 Portobelo 's response
Thank you so much Amber for taking time to write a review. We appreciate the opportunity to host you. Regards Evelyn
Gideon O - Sep 2019
Overall rating
Netjies, gerieflik en waarde vir geld.
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Neat, comfortable and value for money.
What a wonderful place to stay. Very comfortable, tidy and fully equipped. Evelyn is very hospitable and very helpful. Would highly recommend it.
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Rodney L - Jul 2019
Overall rating
The place was clean and safe for us as disabled travellers.
Nicolene W - May 2019
Overall rating
Baie ontspannende atmosfeer.
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Very relaxing atmosphere.
I would recommend this apartment. Very neat and friendly service.
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11 Portobelo 's response
Thank you so much Nicolene, for taking the time to write a review for your stay at 11 Portobelo. We are so happy you had a relaxing stay. Many many thanks for the opportunity to host you.
Evelyvans Apartments team.
Charl L - Nov 2019
Overall rating
Due to bed lice, the unhygienic state of unit, one room being locked and inaccessible to us as well as the attitude of the owner - never again.
Read more11 Portobelo 's response
Thank you very much, Charl, for your review. We are very sorry for all the unnecessary inconveniences caused.
It's unfortunate that you failed to recognise us as the owners of the apartment who were prepared to resolve your issues. We came to the apartment to meet you in person and you refused, point-blank, to speak to us.
Our apartments are set on a "per person sharing" nightly rates not "unit" rates to make it affordable by not charging guests for the space that they don't need. You booked for two people and we prepared for two people sharing, as a default setting. We have now added this to our description on our listing so that guests are aware.
As for the bed lice, we are very sorry that you experienced the lice bites while in our apartment. We are, however, still puzzled as to the source of this bed-lice. All our beds and pillows in our apartments are fitted with an anti-allergy, breathable and waterproof mattress and pillow protectors. We also spray insecticide to all our apartments regularly. It's our first time to hear about bed lice, thank you very much for letting us know. We had to spray 11 Portobelo again after your stay with us.
As for the unhygienic state of the unit, reviews from our previous guests beg to differ with that notion. We always score high on cleanliness. Our apartments are checked by an experienced supervisor before being made available for checking in the next guest. Thank you for letting us know, we are going to revisit and review our current cleaning system checklist and make sure that all the obvious loopholes are closed.
We hope and trust that you will afford us the opportunity to host you again.
Yours sincerely,
Hosts Evelyn and Itai
- Free cancellation up to 24 hours before your stay!
- Capacity: 4 people
- All ages welcome
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Check-in: 15:00 to 19:00
Check-out: 10:00 - Address: 18 Beach Boulevard West, Portobelo 11, Mossel Bay, 6500, Western Cape