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Alchemy

1 review
Self Catering

Review Summary

3.2 out of 5from 1 review Alchemy
Cleanliness
3.0/5
Service
4.0/5
Location
4.0/5
Safety
3.0/5
Value for money
2.0/5
Eugene P - Jun 2024
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
2/5
Eugene P
With friends

No frills.

We were disappointed with Alchemy because: 1. There was no heating in the house. There was a gas heater with a gas bottle, and there was an inside fireplace with no wood available or no communication to bring wood. 2. There was no TV. This was a game changer as we paid over (amount) to stay with no TV. We missed multiple sports events which we wanted to watch at our accommodation (Springboks vs Wales, URC rugby final, SA T20 World Cup). 3. Only one toilet roll was left per toilet. Not sure if this is the norm.

Alchemy 's response

Hi Eugene,

Regarding the gas, I apologise for not being aware of the missing gas bottle for the heater until recently. It has now been replaced, as my staff did not inform me about the issue. I also did not receive any contact from you at the time.

As for the wood, it is supplied and stored in the cupboard under the braai. If you had looked or reached out to me, you would have found it. I have now added this information to the list posted on the fridge door, along with the WiFi password, which I sent to you before your check-in.

Concerning the TV, it is not listed in our amenities. I also messaged you this information before your arrival (please check your messages).

For toilet paper, we have a cupboard fully stocked. Again, I did not receive any call or message requesting more.

I provided you with three contact numbers before your arrival, but it seems you did not use them to address any concerns.

Hope you have a great day.

Best,
Michael

Alchemy
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  • Free cancellation up to 1 week before your stay!
  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 10:00
  • Address: 1 Homestead Road, 33 Homestead Views Estate, St Francis Bay, 6312, Eastern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA31b069a2fa7f6715575624c84f27a167e06a35e68e0261eaeded435b228ee1aeb86b11b7d5273f4125e20e1c57b048c39b07?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R3 250 nowFrom R2 763 per night (sleeps 8) 1 5 1 4 1 Homestead Road 33 Homestead Views Estate 6312 Eastern Cape 021 201 8900 14:00-23:00 10:00 -34.165466361442 24.81963617784