Anchored In
Review Summary
Cynthia M - Mar 2024
Overall rating
Daar is so baie om te doen en sien.
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There is so much to do and see.
Accommodation met all our needs. Everything was very clean and tidy. We felt very safe with electric fencing and full time security. Free WiFi and Netflix were also nice. Good customer service received from letting agent.
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Anchored In 's response
Hello Cynthia
Ek is bly om te hoor dat ons voldoen het aan julle verwagtings.
Dankie dat jy ons laat weet het.
Groete
Dave Swart
Janice B - Nov 2023
Overall rating
Lucas - very happy there.
Anchored In 's response
Hello Lucas
Glad to hear that we met your expectations. Thank you for the feedback.
Regards
Dave Swart
Melissa M - Oct 2023
Overall rating
Dit was wow.
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It was wow.
I will definitely check in there again. It was a fantastic visit.
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Anchored In 's response
Hello Melissa
Glad that you enjoyed your stay with us.
Looking forward to hosting you again.
Regards
Dave Swart
Tims S - Mar 2024
Overall rating
Genotvolle ervaring.
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Enjoyable experience.
Extremely spacious for 2 people. Really value for money.
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Anchored In 's response
Thank you for your comments.
Glad we were able to meet your expectations.
Regards
Dave Swart
Shaun W - Jun 2024
Overall rating
Was a nice place to stay in terms of location.
Anchored In 's response
Hello Shaun
Thank you for your comments.
On the day of your arrival my manager, Debbie, reported to me that she was at the apartment with the cleaning lady and was still busy cleaning the apartment when your party arrived.
We had guests in the previous night so obviously had to clean before your arrival.
She had an altercation with an elderly lady when she advised that we were still in the process of cleaning and your party had arrived before the check-in time. The security log indicated that you arrived at the property at 12:51pm for a 2pm check-in time. No arrangement had been made for an early check-in.
According to my manager, the lady was rude to her and threatened to "put me into the Newspaper because I told her to wait until we are finished cleaning and that check in time is 2pm and check out 10am. She said she didn’t care and she doesn’t follow the rules of check ins. She was also rude to the Housekeeper as well.
She also said their 4 adults and child that stay at Anchored in Plett". The booking however was for 3 adults and one child
If you are not going to stay with us again, please make sure it is for the correct reasons. The reason for a check-in time is for us to ensure that we can have the place to a suitable standard between the previous guest check-out and the new guest check-in.
Glad to hear that otherwise your stay with us was satisfactory.
Regards
Dave Swart
Carmen B - Dec 2023
Overall rating
Mooi uitsig en veilig, maar sal nie weer daar bly nie.
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Nice view and safe, but would not stay there again.
I would not recommend the stay. Although the view was very nice on the porch and the place was tidy when we got there, there were a few disappointments. There were not enough of the basic kitchen facilities, and some of them were dirty, and the washing machine did not work. But the biggest disappointment was that we could not invite guests to visit us at all. One completely understands that guests cannot sleep over, and that was the only rule about guests when we booked. But the day we got there we got a message that no guests are allowed to hang out there, otherwise we will be immediately removed from the place. So we couldn't even just invite our parents to visit us on Christmas Eve.
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Anchored In 's response
Hello Carmen
Thank you for your response. I have replied to LekkeSlaap in an email with comments from my manager and will also reply on your review.
The reason we do not allow visitors is because of my experience of more than 10 years of running guest accommodation businesses. I have learnt that often, when there are visitors, we tend to have problems with complaints from neighbours about noise etc. This may not have been the case with your visitors, however, I prefer to err on the side of caution.
I notice that you did not mention in your review that you booked for 2 guests but also arrived with a child that was not part of the original booking. We did not take umbrage at this and decided to ignore this bit of omitted booking information.
You also failed to mention that you requested to book 2 additional guests for the 24th and 25th of December 2023, which we agreed to. Were these perhaps the 'visitors' you were upset that we did not initially allow?
My manager also disputes your comments about items that were not clean - I will, however, have to accept that we have differences here.
Other than the above, I trust that you at least enjoyed your stay in Plettenberg Bay.
Regards
Dave Swart
- Capacity: 6 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: Bowtie Avenue, Plettenberg Bay, 6600, Western Cape
