At Nature's Door

At Nature's Door 's response

This was a very surprising review to read. We receive only positive feedback week after week on another platform with an average guest rating of 4.93 out of 5 stars which we are very proud of.

To address some of the points: We have had zero security issues in all the years owning this house. It is simply standard practice to tell visitors about the alarm as most people come from the city and ask us about it.

We love our mismatch mugs. Some of them were chosen by our kids. It’s our family home, and the house has character, warmth, and memories which other guests seem to love. I will however be sure to check for chips and replace them immediately.

The gardener's name is Jeff. He’s a wonderful man and has nurtured the beautiful garden for years. You should have said hello. Chatting to Jeff is good for the soul. I’m sorry that you were offended by him ‘looking into’ the window. I’m sure he meant no harm and he would be mortified if he knew that he offended anyone. We rely on Jeff to ensure the garden looks as wonderful as it does. It’s a big selling point for guests.

I was not aware that any construction workers kept tools on the property until now. This is disappointing to hear, and I can only apologise on their behalf. I believe the improvements to the nature reserve entrance are now complete, which we will all benefit from.

The house manager who lives locally is on hand 24/7 to assist with any issues during your stay, but she was not notified of a single concern during your stay. If there were any issues with cleanliness, she would have sent our cleaner around immediately to address it. She could have also asked Jeff to come back on another day so as not to inconvenience you, and ensure that the workers find somewhere else for their tools.

It is very difficult to assist a guest that remains silent. We have some guests that return year after year for memorable family holidays and remain a firm favourite in Greyton for visiting families and holidaymakers.

This is our first negative review in all of the years opening up our home to guests. We take your review seriously, but perhaps we are not for everyone. We don’t offer a modern, pristine house. It’s a country home in the most wonderful location where guests tell us they come to escape and find real tranquillity and de-stress from their busy lives. The mugs are quirky, and the birds are loud, and the frogs keep you awake at night. It’s wonderful, and we love it.