Balcony Manor
Review Summary
Emelia En Petra V - Oct 2023
Overall rating
Dis 'n wonderlike plek. Die diens is ongelooflik puik, en die gasvryheid is uitstekend.
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It's a wonderful place. The service is incredibly great, and the hospitality is excellent.
It is clean, tidy, and safe. It is a beautiful place. I would stay there again and recommend people to stay there. The service is excellent.
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Julius B - Sep 2023
Overall rating
Gerieflik, maar kort opgradering en onderhoud.
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Convenient, but short on upgrade and maintenance.
The rooms and dining hall are well furnished, but no facility for Bed & Breakfast. We would like to suggest that provision be made for older people who find it difficult to get by by providing coffee, sugar and small amount of milk to make coffee or tea early in the morning. A small table with 4 chairs in front of each room's porch is essential and a microwave oven and two-plate stove would have contributed to greater comfort. (Cutlery, plates, cups, knives, spoons and forks are self-evident). Finally, there must be reserved parking specifically marked for each room or unit for the elderly or those using wheelchairs. The building needs attention and maintenance on gradual deterioration and paintwork.
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Christine S - Jun 2023
Overall rating
Beste waarde vir geld!
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Best value for money!
We were received very kindly. The room was very clean and tidy, fresh bedding every day. Very well located. I will definitely go there again!
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Mark K - Sep 2024
Overall rating
Lacks maintenance, but still ok for the price.
Mary M - Sep 2023
Overall rating
Student accommodation, very basic, no food.
Jacquie M - Aug 2022
Overall rating
Friendly welcome, spotlessly clean.
Maggie K - Feb 2021
Overall rating
Veilig en perfek geleë.
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Safe and perfectly located.
See stars.
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Jacomina R - Sep 2019
Overall rating
Ongelooflik, rustig, puik diens.
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Amazing, peaceful, great service.
Many thanks to the staff of Balcony Manor. Your service was excellent and professional. Place is neat. Thanks for trouble with trophy we forgot there. Recommend you anytime.
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Anél D - Jul 2019
Overall rating
Baie ruim, stylvolle, skoon en gerieflike kamer.
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Very spacious, stylish, clean and comfortable room.
We are kindly received. As mentioned, the room was something special. Can recommend the accommodation any time.
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Balcony Manor 's response
Good day Anel,
What a pleasure it is to have accommodated you. We are delighted that you chose us and it was nice meeting you. Thank you very much.
Buhlebenkosi S - Jan 2019
Overall rating
We really had a great stay @ Balcony Manor. Warm Welcome and great service. So peaceful!
Balcony Manor 's response
And WHAT a pleasure it was to have you stay with us! You are a beautiful couple and it was an honour meeting you :)
Thabiso M - Nov 2019
Overall rating
Convenient indeed seeing how we were there for a race and the accommodation in town was full.
Neelke T - Jun 2019
Overall rating
Not clean, in desperate need of maintenance, poor.
Read moreBalcony Manor 's response
Good day Neelke,
We would like to offer our apologies if by any chance our service was not satisfactory to you. However, I would like to clarify and specify that a routine check was done at all the rooms before you were accommodated and the rooms you were assigned were in good condition. The water was perfectly warm and all our showers do have shower heads. You booked the Dormitory and we provided you with an upgrade to our standard rooms and we gave free breakfast on top of that.
The house has just been renovated, we removed carpets and all our rooms have been tiled, I don't understand what do you mean when you say the house needs proper maintenance and is run down. Again we do apologise if you feel that we wronged you and we will improve our service.
Kind regards,
Balcony Manor
Geraldine V - Jul 2018
Overall rating
A breath of fresh air!
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A breath of fresh air!
Such a pleasant, friendly, helpful experience after our unpleasant experience at the previous accommodation we stayed at. Jennifer's hospitality complements the beautiful accommodation.
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Balcony Manor 's response
Hi Geraldine,
Ek is so bly om te hoor die plesier was nie alles myne nie! Wat 'n voorreg om jou en Nicole te ontmoet het en ek was net te bly om van hulp te wees. Julle is welkom in my huis enige tyd en ek sien uit daarna.
Groete,
Jennifer
Nienke V - Jan 2018
Overall rating
Heerlik en ontspannend, goeie diens en lekker kos!
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Delicious and relaxing, good service and good food!
The guest house is beautifully furnished with a well-kept garden and a lovely swimming pool!
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Balcony Manor 's response
Beste Nienkie
Dankie, dit was wonderlik om julle as gaste te verwelkom. Ons sien uit om julle weer as gaste te hê.
Groete
Jennifer
Peter K - Apr 2018
Overall rating
Baie goeie en vriendelike diens.
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Very good and friendly service.
Service was very good and the people were extremely friendly and helpful. Everything went smoothly and there were no surprises, would definitely recommend.
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Balcony Manor 's response
Beste Peter
Dankie vir jou terugvoering, en ons waardeer die wonderlike verwysing en aanbeveling. Ons sien uit om julle weer te verwelkom.
Groete
Jennifer
Chantelle G - Jun 2018
Overall rating
Nie van die beste plekke nie.
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Not the best of places.
The carpets are full of dog pee and the place stinks of dog pee.
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Balcony Manor 's response
Hi Chantelle
Dankie vir die terugvoer en ek is jammer jou selfsorgverblyf was nie na jou smaak nie. Ek wil net graag die geleentheid neem om jou te beantwoord.
Oor 'n "honde piepie" reuk kan ek jou waarborg daar is nie honde toegelaat binne enige vertrekke op die perseel nie en die honde kan nie by die trappe na die selfsorgeenheid opklim nie. Daar is glad niks oor so 'n reuk by my aangemeld deur die gaste net voor julle of die gaste direk na julle nie. Die eenheid was daagliks gediens, julle beddens was gemaak, handoeke gedroog en gevou, die kombuis en badkamer ontsmet, skottelgoed gewas en weggepak en die matte gestofsuig. Ek is tevrede dat die eenheid 100% op punt was.
In terme van klientediens is ek heelwat verbaas met een sterretjie! 'n Selfsorgeenheid is presies dit - jy meld aan en is verwelkom by ontvangs deur 'n lid van die famielie of 'n werknemer, sleutels en remote word oorgehandig en na jou eenheid toe gewys en daarna is julle julle privaatheid gegee. Op uittrek is daar weer duer 'n famielie lid of werknemer oopgemaak en julle dankie gese. Ek weet nie wat jou verwagtinge was nie veral dat julle deur die dae uit was en ons steur nie ons gaste in die aande nie.
Joune is die eerste klagte in drie jaar wat ons eienaars is en glo my, is daar verskriklik baia mense deur ons deure gewees en van hulle wat dikwels oor en weer bespreek, selfs in die selfsorgeenhede. Maar ja, jou klagte is wat dit is en ek dank jou weereens dat 'n "reuk" onder my aandag gebring is.
Groete
Jennifer Erskine
Grace N - Dec 2018
Overall rating
A very bad experience not worth recommending to anyone.
Read moreBalcony Manor 's response
Dear Grace,
Thank you for your comments.
You booked the self-catering contract laborer unit, which is not advertised as top class accommodation. Rather, it is aimed at accommodating laborers and similar guests as advertised. The unit is functional and comfortable and while the carpets may be stained in patches, they are free of dirt and dust. The linen provided in this unit may not be pristine or top of the range, but I can assure you that your linen was freshly laundered and your beds fully serviced the day of your arrival.
Regarding the rats, we have investigated this and there is absolutely no evidence of rodent activity. We did, however, find birds nesting in the eaves and ceiling and have had them removed. Thank you for bringing this to our attention.
I accept that the iron was not to your standard but my domestic lady did then launder your clothing to your satisfaction.
I am perturbed that your review says your reservation was for "Family with young children". You had in fact only booked and paid for 3 adults being yourself and 2 adult colleagues, but you subsequently brought in an additional 1 adult and 2 children without having booked these additional guests. I believe that asking you to settle their accommodation was what led to your complaint.
I am the proud owner of a successful multi-level establishment and all my guests and their requirements are important. I am confident that your review would have been completely different and positive if you had brought any concerns to our attention.
Sincerely,
Jennifer
Swazi N - Dec 2017
Overall rating
Nice place, quiet, friendly owners.
Balcony Manor 's response
Dear Swazi,
Thank you for the great review. We loved having your family as our first self-catering guests. Christmas is all about family and it was lovely to interact with yours.
Hope to welcome you all back soon!
Regards,
Jennifer
Danita J - Dec 2017
Overall rating
Uitstekend!
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Excellent!
What a treat! Thanks so much!
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Balcony Manor 's response
Hi Danita,
Dit was wonderlik om julle as gaste hier te hê en jule is enige tyd weer welkom.
Geseende Kersfees met jou famielie.
Groete,
Jennifer
Nellie B - Oct 2017
Overall rating
Weereens heerlik gebly. Die sjef is uitstaande en Jennifer laat voel mens altyd welkom. Baie geriefllik geleë op pad wildtuin toe.
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Once again a wonderful stay. The chef is outstanding and Jennifer always makes you feel welcome. Very conveniently located on the way to the wildlife park.
Balcony Manor is very conveniently located for tourists. Always nice to go back. Jennifer is an excellent hostess and chef the best cook.
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Balcony Manor 's response
Goeiedag Nellie,
Weereens was dit wonderlik om jou as gas hier by Balcony Manor te verwelkom en ons sien uit na aan jou volgende besoek by ons.
Groete
Jennifer
Thula N - Dec 2017
Overall rating
Perfect getaway.
Balcony Manor 's response
Good day Thula,
Thank you for an amazing review and I can't wait to meet your precious baby who will be arriving very soon. All the best to you and your family!
Jennifer
Bram S - Nov 2017
Overall rating
Baie rustig, netjies en aangenaam.
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Very quiet, neat and pleasant.
It was very nice, with good service and a peaceful environment.
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Balcony Manor 's response
Goeiedag Braam,
Ons is bly dat jy tuis gevoel het by ons en ons sien uit om jou gou weer te verwelkom!
Groete
Jennifer
Nellie B - Sep 2016
Overall rating
Gasvry, vriendelik en hoogs aan te bevele.
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Hospitable, friendly and highly recommended.
Staying at Balcony Manor is always a pleasure. Jennifer and her team are hospitable, helpful and friendly. Think it's the best guest house in White River.
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Balcony Manor 's response
Nellie, ek is baie dankbaar vir jou mooi woorde! Ons was bevoorreg om jou as Gas te verwelkom en sien uit om jou gou weer te sien.
Ek is trots op my span want Balcony Manor is ook in hulle bloed en saam is dit ons doel om Gaste soos jouself se verblyf 'n uitstekende ervaring te maak.
Groete van almal hier.
Mariska D - Jul 2016
Overall rating
Waarde vir geld.
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Value for money.
Real value for money with very friendly service. Thank you for a great warm stay!
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Balcony Manor 's response
Hi Mariska
Julle is 'n wonderlike familie en dit was 'n groot plesier om julle te verwelkom. Dankie vir die review - ek waardeer dit baie.
Groete en ek sien uit om julle weer te verwelkom.
Jennifer
- Free cancellation up to 1 week before your stay!
- Capacity: 20 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 51 Frank Townsend Street, White River, 1241, Mpumalanga
