Beach Break
Review Summary
Anonymous Guest - Sep 2024
Overall rating
Genevieve D - Aug 2024
Overall rating
Great.
Washielah J - Sep 2023
Overall rating
Family weekend away.
Luvuyo X - Sep 2023
Overall rating
Amazing.
Lauren T - May 2023
Overall rating
Fabulous beach stay in a beautiful location!
Helen P - Apr 2023
Overall rating
Heaven on earth.
Beach Break 's response
Hi Helen
I just saw your lovely review. Thanks so much for the wonderful feedback.
Sue
Willie S - Dec 2023
Overall rating
Lekker gekuier ten spyte die inbraak en die brand wat ons laat ontruim het.
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Had a great time despite the break-in and the fire that forced us to evacuate.
We had a nice stay, but after having a break-in, we were a little uneasy about the safety of the area. The children were very scary. We suffered a lot of damage. The communication with the owner/agent could improve a lot, especially if there are problems. Couldn't get hold of her when we had a power problem in the evening. We were also given wrong keys on arrival. The lady given to washing and ironing needs a lot of training because she doesn't know how to fold clothes.
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Beach Break 's response
Hi Willie,
In response to your review (it's interesting how my overall rating over 7 years is 5/5), I have read your comments and feel it's only fair to put things into context for future guests. We need to clarify a few details which you left out:
In 35 years, we have not had a single break in. Unfortunately, you did not mention in your review that you left the downstairs windows open when you went out. You were informed on arrival to close and lock all doors and windows when you left the premises, but it seems this advice was not heeded. As a result, I cannot take responsibility for the lack of security at the house. To assist you, I spent a considerable amount of time connecting with the police station to ask for their assistance, as you didn't want to go to the station yourself. I realise that this occurrence is not something you would anticipate during your holiday.
Regarding the fire, it was on the mountain, not at the house - an event completely beyond my control and thus has no relevance to your stay at the house. For the safety of the entire neighbourhood, residents had to leave their homes for a few hours, after which they could return safely.
About the electricity, an unprecedented incident took place at midnight due to a faulty side light, something that has never happened in 35 years. I acted promptly and had it sorted the very next morning, alongside replacing the side lamp. You also had full backup power to compensate for load-shedding. The key replacement issue in the morning was an honest mistake from my housekeeper, which we rectified immediately.
With regard to the laundry, expecting one person to wash, fold and iron eight loads of laundry in an afternoon is quite challenging. Nevertheless, I absorbed the cost of additional help to complete your request. I was in constant communication with you throughout your stay, and have taken your feedback into consideration. We strive to treat our staff with respect, so any form of negativity towards them from guests is disheartening.
In terms of additional requests from you: a fan was provided, DSTV was installed, and extra cleaning services were arranged upon your request. All these additional services were provided at my own expense. I explained the situation regarding our regular cleaning lady being on leave and arranged a replacement accordingly. We provide assistance with every request and pride ourselves on our commitment to guest satisfaction.
Yes, there were a few unexpected incidents, out of my control, barring one. However, we stepped up each time and provided assistance where we could. I regret that you did not fully enjoy your stay, though some responsibility also falls on the guests.
Kobie V - Jul 2022
Overall rating
Heerlik!
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Delicious!
What a lovely, beautiful seaside house that is perfectly located! Can't wait to visit again!
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Ilze L - Jul 2022
Overall rating
Absolutely stunning!
Beach Break 's response
Hello, thanks for such a lovey review! Please do come back.
Pieter V - Jun 2021
Overall rating
Vyf sterre
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Five stars.
The house was very well-equipped and clean. Close to the sea, ideal for wave skiers and surfers, lovely beach. Sue was very accommodating and friendly. Definitely value for money/
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Daniel S - Mar 2021
Overall rating
Lovely.
Marisca S - Feb 2020
Overall rating
Stilte vir die siel.
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Silence for the soul.
The house is perfectly located for a peaceful seaside break. Scarborough is a lovely town. The house has everything you can think of. Everything clean and tidy and the kitchen is perfectly equipped.
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Beach Break 's response
Hi Marisca,
Thank you for your feedback. I was just wondering what you were not happy about with customer service.
I was available for you to chat on the phone, answered all your questions, sent a comprehensive list and check-in details house details, arranged an early check-in and was available on WhatsApp throughout your stay. Please could you let me know, so it can help me improve in the future.
Thank you.
Sue
Christof D - Oct 2019
Overall rating
Great plek!
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Great place!
Great place. Nice view, perfect location and so comfortable for a peaceful weekend.
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Aisling F - Jul 2019
Overall rating
Home from home. Everything was perfect.
Margaretha S - Sep 2019
Overall rating
Heerlike kuierhuis met lekker kuier-areas buite.
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Lovely house with nice entertainment areas outside.
Stone's throw from the beach. Well-equipped kitchen. Neat and stylish finishes.
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Nikki M - Nov 2018
Overall rating
Fantasties!
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Fantastic!
Beach Break is a beautiful place, equipped with everything one can think of. It's quiet, peaceful and lovely.
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Corne V - Sep 2018
Overall rating
Perfek.
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Perfect.
Good location, well-equipped, very happy.
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Kate G - Aug 2018
Overall rating
Stunning place!
Carin S - May 2018
Overall rating
Heerlike gekuier, pragtige huis en beeldskone omgewing.
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Great time, beautiful house and beautiful surroundings.
The cottage is beautiful and has everything you need and more. Sue was very friendly and met us. Would definitely recommend for a relaxing weekend away.
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Ian R - Jan 2018
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Great venue en uitstekende diens van Sue.
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Great venue and excellent service from Sue.
Fantastically equipped, especially kitchen, lots of toys for children, beautiful living areas!
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- Capacity: 8 people
- All ages welcome
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Check-in: 14:00 to 18:00
Check-out: 11:00 - Address: 15 Beach Road, Scarborough, Cape Town, 7975, Western Cape