Beach Coast Accommodation

Beach Coast Accommodation 's response

Hi Veronica. Baie dankie vir die review. Dit is met groot teleurstelling dat u nie van die woonstel gehou het nie.

Dit word ontken dat beddegoed en gordyne vlekke het en beskou dit as onwaar en bloot 'n fabrikasie. U het wel 'n beweerde fout met 'n dakwaaier by kantoor aangemeld en gekla dat u nie weet hoe die skottelgoedwasser werk nie. U het egter nooit die beweerder vlekke op wasgoed en gordyne aangemeld nie en die vraag word gevra hoe 'n mens dit verstaan.

Dit word bevestig dat u gekla het oor die waaier wat na u mening in die ronte gedraai het. Dit word verder bevestig dat daar 'n ekstra los staande waaier in die kamer was en dat u aangedui het dat dit dit nie nodig sal wees om die dakwaaier te herstel tydens u verblyf nie. Na u vertrek het ek 'n persoon gestuur om na die dakwaaier te kyk en hy het aan my terug gerapporteer dat daar niks fout is nie.

U is ongelukkig die eerste kliënt wat ons sover gehad het wat nie weet hoe die mikrogolfoond en skottelgoedwasser werk nie. Ons sal daarna kyk om instruksies aan te bring.

Dit word bevestig dat u die kantoor genader het rakende die skottelgoedwasser en dat Theresa u mooi gehelp het hoe dit werk. Dit word verder bevestig dat u nie verder enige klagtes in die verband gehad nie.

Vriendelike groete, Johan

Beach Coast Accommodation 's response

Hi, Eltricia

I am baffled. In your WhatsApp message after your departure, you thanked me for your stay, and I never even suspected that you were unhappy about your stay. You never complained to me or the office that the flat was smelly and the dishes were dirty. I thought you were happy with the accommodation. If you had complained, we would have immediately addressed the problem. Why did you stay for 6 days without complaining about the cleanliness of the flat but were quick to complain about the people taking your parking space? It just doesn't make sense.

I confirmed that there was a problem with other persons illegally parked in your parking space. This behavior of some people is unfortunately a problem, and I plan to construct some kind of obstacle to prevent such illegal parking. It is, however, confirmed that the office always assisted you with alternative under-roof parking while trying to identify the culprit. I apologize for that.

I contacted the office, and they assured me that there was toilet paper in the flat. However, we do not provide towels, as per our advertisement on the website, as well as our terms and conditions.

The lady from the office who oversees the cleaning of the flat, as well as many other flats in the building, denies your allegations regarding the cleanliness of the flat. The reviews on the other flats she was responsible for were very positive. Why would she clean all the other flats properly but not this one?

It is confirmed that on your arrival I did not receive any confirmation from the booking platform that you had paid the balance of your booking. After you sent me proof of payment to them, I allowed you to go in. I only on the following Monday received confirmation from them that you made the payment. That was not my fault but again I apologize for that.

I will conduct a surprise visit to the flat to inspect the cleanliness of the flat.

Kind regards,
Johan

Beach Coast Accommodation 's response

Thank you for your feedback Kaletso. I was not aware of the broken fan until a later guest informed me about that. It is now addressed. I am also not aware of the armrest of the sofa that is broken. I will investigate and address it. Thanks for informing me.
If you alerted me while you were staying there I would have addressed it immediately.
I apologize for the inconvenience.

Beach Coast Accommodation 's response

Good day,

Thank you for the response provided.

Upon arrival, the unit was in a good and clean condition but on your departure, I noticed the shower and cabin doors had been damaged with no intent of compensation.

Beach Coast Accommodation 's response

Hi Lientjie, jammer om te verneem van die probleem. Daar is egter trollies beskikbaar by die kantoor gedurende kantoor ure. Dit is die eerste keer wat ek verneem van 'n gas wat nie weet dat daar trollies beskikbaar is nie en sal werk aan 'n plan om gaste in te lig van die beskikbaarheid van die trollies.
Vriendelike groete
Johan

Beach Coast Accommodation 's response

Hi. There is a swimming pool on the premises.

Unfortunately, there is not a playground on the premises, but there is one very close within walking distance. There is also a place, within walking distance, where children can play video and other games.

Additionally, there is a pool table at the building for the kids to play.

Kind regards,
Johan

Beach Coast Accommodation 's response

Thank you so much.