Biggy Best Cottages
Review Summary
Marisa B - Jun 2024
Overall rating
Mooi kamer.
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Nice room.
Very nice stay and friendly greeting.
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Gert N - May 2024
Overall rating
Tevrede.
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Content.
Accommodation was very good.
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Monica V - Oct 2023
Overall rating
Ek was daar vir besigheid, die ligging is goed geleë.
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I was there for business, the location is well located.
The staff are friendly and helpful. The rondavel where I stayed was not what I originally asked for.
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Ronel D - Dec 2022
Overall rating
Heerlike oornag gebly.
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Great overnight stay.
Lodging and breakfast were adequate. Toaster did not work.
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Ian E - Jun 2022
Overall rating
Gerieflik geleë maar ongerieflik gebly.
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Conveniently located but inconvenient stay.
The kitchen is advertised as fully equipped, but there were only 2 glasses, 2 forks, 3 knives, 2 teaspoons, no other kitchen utensils, not even a dish towel or washcloth. If unit is advertised for 4 we would prefer to please. 4 of everything to get there. Oven not working, no extra blankets, we had to ask for our towels back every night. Pillows very mushy and uncomfortable.
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Biggy Best Cottages 's response
Good morning Ian,
Thank you for taking the time to review our establishment. I would like to sincerely apologise for your uncomfortable experience. We will ensure the above listed issues will be attended to as soon as possible.
We can offer you a discounted stay for a future visit if you are willing to give us another chance.
Once again, we are so sorry that you did not enjoy your stay, it saddens us to hear of our customers not being satisfied.
Kind Regards,
Nicky.
Anthon M - Dec 2022
Overall rating
Werkers geen respek. Raas.
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Workers no respect. Noise.
No extra blanket for cold. Cleaning workers make a lot of noise throughout the afternoon. No candles. TV's channels are pathetic.
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Anele S - Dec 2020
Overall rating
Was 'n heerlike plek en ontbyt was heerlik!
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Was a lovely place and breakfast was delicious!
Nice place to sleep near the highway.
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James G - Jan 2020
Overall rating
Well-appointed rooms.
Sybil D - Dec 2019
Overall rating
Unbelievable.
Riki R - Sep 2018
Overall rating
Stunning ervaring.
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Stunning experience.
Great for families with small children too! Food fantastic. Service amazing and friendly. Location perfect, gardens well maintained.
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Biggy Best Cottages 's response
Good afternoon Riki,
Thank you so very much for the response, it was a pleasure having you with us.
Kind regards,
Debra
Rudolph C - Apr 2018
Overall rating
Netjies en in 'n stil, veilige omgewing.
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Neat and in a quiet, peaceful environment.
We were well received. Unfortunately the Bistro wasn't open on Sunday night, so we had to make another plan. Rooms were neat and comfortable. The area was quiet and located in a complex.
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Debbie W - Dec 2018
Overall rating
In need of refurbishment - and a good clean!
Read moreAmelda W - Jul 2018
Overall rating
Oulike plekkie, kort bietjie werk.
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Cute place, needs some work.
Cute little place, just needs a little TLC, but was clean and tidy and breakfast was delicious!
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Melinda B - Dec 2018
Overall rating
Not well run.
Kobus J - Jun 2017
Overall rating
Uitstekend, veral die diens.
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Excellent, especially the service.
It has really been a pleasure to stay here. The person on duty called me when he saw that I was late and gave directions over the phone. He made us feel right at home. In future, we'll always use these cottages as stopover accommodation.
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Biggy Best Cottages 's response
Thank you for the great review, Kobus. It is always good to here that the staff went the extra mile. We look forward to seeing you again in the not to distant future. Kind regards, The Biggy Best Team.
Christiaan S - May 2017
Overall rating
Warm verwelkoming en gasvry.
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Warm welcoming and hospitality.
Reception was warm and service efficient. Room very neat, clean and tasteful. Breakfast was tasty and balanced.
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Biggy Best Cottages 's response
Thank you for the lovely review. We are glad you enjoyed your stay. We look forward to seeing you again. Kind regards, The Biggy Best Team.
Kobus P - Jul 2017
Overall rating
Verblyf was goed. Die ontvangs was nie goed nie.
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Accommodation was good. The reception wasn't good.
The service at the bistro was pathetic. The waiter/receptionists' service was bad. The milkshake was made with sour milk and the beer was warm. The steak was delicious and well prepared.
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Kobus C - Aug 2017
Overall rating
Gemiddeld.
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Average.
Rooms comfortable. Sheets had holes in them. Linen no longer pure white, full of stains. Breakfast was delicious and well prepared.
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Anonymous Guest - Jun 2017
Overall rating
Disappointed in rooms ! with good customer service
Really looked forward to our stay at BiggyBest. Even confirmed that they please make sure that it is a king or double it is our honeymoon. (no specials received or said/welcomed) (also given by email that it should be approached to Burger). Asked for a room with a King size or double received a room with 2 single beds (reception arranged for the beds to be moved against each other and we then received a king (not so comfortable but thank you. Blanket did have ' had a big hole in it, there was no kettle in the room either, had to call and reception brought us (I think it's their kettle) that's all she could get. Dinner we got what we asked for nothing to worry about not attributed to home Beautiful painting in room there should be lights shining on it but not worked. Customer service is GREAT
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Martin G - Dec 2017
Overall rating
Teleurstellend.
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Disappointing.
I have to admit that one notices the garden immediately upon entering the premises. Just a shame that everything looks neglected. I got the feeling that the owners at the beginning developed and managed it with dedication and that the novelty of a guest house, like many other guest houses, disappeared over time. The feeling of "left to the mercy of the manager and staff" immediately came to mind. The garden is dirty and there is litter everywhere. The old blue caravan standing there creates a poor impression! The buildings need a new coat of paint and the thatched roofs a decent comb. I would not recommend Biggie Best to travelers at all!
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Bianca G - Jun 2016
Overall rating
Wat 'n aangename verrassing!
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What a pleasant surprise!
Clean, beautiful accommodation. Can't wait to sleep over there again!
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Biggy Best Cottages 's response
Baie dankie vir die wonderlike resensie. I'm glad you enjoyed your stay.
Thank you for your patronage.
Kind regards
The Biggy Best Team
Charles G - Jun 2016
Overall rating
Perfek vir 'n vinnige oornagplek.
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Perfect for a quick overnight stop.
Please see our rating.
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Wynand S - Mar 2016
Overall rating
Ons sal weer daar vertoef!
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We will stay there again!
Cute accommodation, neat and beautiful.
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Lynette D - Nov 2016
Overall rating
Convenient and comfortable.
Anonymous Guest - Sep 2016
Overall rating
Pleasant, friendly staff.
Our room could do with a mirror by the power plug and the bathroom with a toilet paper roll holder as well as a towel arrangement. Maybe a small scrap basket too. Restaurant Biggy's Bistro provided us with delicious meals.
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Trudie G - Dec 2016
Overall rating
Teleurstellend.
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Disappointing.
The accommodation was definitely just for 3 people even though we booked for 5. The Loft room where the kids had to sleep had gross mattresses on the floor and a blanket and pillow. No bed covers. We had to ask for 2 more towels. It looked like somebody moved out for the night so that we can sleep there because there were shoes in front of the bed and the fridge and carpets still dirty. There was dust and spider webs in the corners where we moved a chair away. I had to ask for Doom to get the spiders out of the loft room so that the kids could sleep in there after it was closed for way too long. The place definitely has potential.
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Biggy Best Cottages 's response
Thank you for review Mrs Grotsius. I can assure you all the mentioned faults have been addressed and tended to. We apologise for your disappointing stay. As you can see from other reviews, this is not the standard that we aspire to at all. We hope we can have you with us again. Kind regards, The Biggy Best Team.
Amanda H - Nov 2015
Overall rating
Fantastically friendly and helpful staff.
Biggy Best Cottages 's response
Good afternoon Amanda,
Thank you so very much fo taking the time to do a review, not to many people have time with this fast paced world we are in. We hope to see you in the near future, we are making so many improvements.
Kind regards
Debra Clark
General Manager for Evan and Amanda Channing, Owners
Ursula M - Nov 2015
Overall rating
Goeie waarde vir geld in die Middellande.
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Good value for money in the Midlands.
The reception was warm and the rooms were very neat and well equipped. Definitely good value for money. There were 2 things that I also mentioned on Trip Advisor. 1. The bathroom should be treated with a good "mould buster" and an exhaust fan should be installed. The musty smell of the bathroom was quite strong. 2. The guests in room 1 had their puppy there. I couldn't see anywhere on the booking that the place is pet friendly. I love my dog very much, who is not allowed on furniture and beds. I would not have booked there if I had known that pets were allowed there. I don't like to sleep in a bed where pets have slept.
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Biggy Best Cottages 's response
Good Morning Ursula,
We would like to thank you for pointing out our faults and can assure you that we will work on the above.
Kind regards
DEBRA CLARK
Marie Kotze K - Aug 2015
Overall rating
Die kamer is ruim en baie netjies.
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The room is spacious and very tidy.
I just feel that the amenities are a little lacking. The storage space is minimal, everything has to be put down on the floor. There is only one narrow shelf in the room for the tea and coffee. Furthermore, there is no mirror in the room and I expected a hair dryer.
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Biggy Best Cottages 's response
Hi, Just wanted to thank you for the review, we have taken some steps to improve and have installed new wardrobes in the rooms, and have installed 5 dressing tables with full mirrors so far and next month will be installing another 8 dressing tables in the rest of the rooms. We have had hairdryers at the reception for guests to use but will be placing them in the rooms in the future. We hope to see you again in the future.
Tonya K - Sep 2015
Overall rating
Die kamer is nuut oorgedoen en benodig nog geriewe.
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The room is newly redone and needs more amenities.
A table and chair with a mirror is important for doing work and blowing hair. The small shelf with the boiler is awkward and dangerous to work on. A fan in the bathroom is needed to extract steam.
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Rowan W - Aug 2015
Overall rating
Goed!
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Well!
Very pleasant and clean!
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Biggy Best Cottages 's response
Hi Rowan,
Thank you for your review!
Regards,
The Biggy Best Team
Erine R - Dec 2015
Overall rating
Dit was 'n ongaangeame ervaring.
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It was an unpleasant experience.
On arrival, the service was friendly, but the sheets were dirty as well as the bath.
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Hielien V - Dec 2015
Overall rating
Lawaaierig en teleurstellend.
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Noisy and disappointing.
If you like parties in the parking area of the guest house with loud music playing from cars, shouting and breaking of bottles and smoking in the corridors, then this is just the guest house for you.
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- Capacity: 9 people
- All ages welcome
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Check-in: 14:00 to 22:00
Check-out: 10:00 - Address: 22 Fraser Street, Howick, 3290, KwaZulu-Natal