Blue Diamond Lodge

Blue Diamond Lodge 's response

Dear Solly,

Thank you so much for taking the time to share your kind words about your recent stay with us! We're thrilled to hear that you found our establishment to be very clean and well maintained. We take great pride in our attention to detail and our team's hard work to ensure every guest has a comfortable and enjoyable stay.

We're delighted that you enjoyed your time with us and appreciated our efforts. Your 5/5 rating means the world to us, and we're grateful for your support.

Thank you again for your wonderful review! We can't wait to welcome you back and exceed your expectations once more.

Best regards,
Sascha

Blue Diamond Lodge 's response

Dear Ephne,

Thank you so much for taking the time to share your kind words about your arrival experience! We're thrilled to hear that our team made you feel welcome, even though your arrival was delayed by 4 hours. We understand how frustrating unexpected delays can be, and we're glad we could help make up for it with a warm welcome.

We're proud of our team for going above and beyond to ensure you felt comfortable and valued, even when your plans didn't go as expected. Your satisfaction is our top priority, and we're grateful for your appreciation.

Thank you again for your lovely review! We're so glad you enjoyed your stay, and we can't wait to welcome you back again soon.

Best regards, Sascha

Blue Diamond Lodge 's response

Dear Sandi,

Thank you so much for your kind words and for taking the time to share your review! We're thrilled to hear that you enjoyed your stay with us and found our place to be clean, friendly, and affordable. We work hard to create a warm and welcoming atmosphere, and it's great to know that we were able to provide that for you.

We're especially grateful for your recommendation - it means the world to us! We hope to have the pleasure of welcoming you back again soon.

Thanks again for your review, and we wish you all the best!

Best regards, Sascha

Blue Diamond Lodge 's response

Dear Andre,

Thank you for sharing your feedback about your recent stay with us. We apologise for the challenges you experienced in finding your room, particularly with rooms Carat 12, 13, and 11 being located at the furthest end of the property. Please note that Carat 6 to 9 is conveniently located at the parking area.

We're glad to hear that our receptionist was hospitable and offered assistance with your luggage.

Regarding the room temperature, we apologise for the chill. Springbok can indeed get quite chilly in the evenings, especially during spring. We're glad you found the air conditioning effective, and we're proud to offer feather beds as an extra layer of warmth. As you mentioned, we don't have electric blankets, but our feather beds are designed to provide ample warmth and comfort.

Thank you for your feedback, and we hope to welcome you back to our establishment in the future.

Best regards, Sascha

Blue Diamond Lodge 's response

Dear Marius,

Thank you for sharing your feedback about your recent stay with us. We apologise for the inconvenience caused by the electricity outage, which was due to circumstances beyond our control as it was a municipal and Eskom supply issue. We understand how frustrating it must have been to not have access to amenities like WiFi and TV.

We are actively working to resolve this matter and prevent similar situations in the future. Specifically, we are exploring alternative power sources and backup systems to ensure that our guests can still enjoy our amenities even when there are electricity interruptions. Please note WiFi works even if we experience electricity supply.

Regarding dinner, we apologise for the cold meal and will address this with our team. We have facilities to serve warm food even during electricity outages, and it's unacceptable that this didn't happen. We will do better next time.

Additionally, we apologise for the lack of lighting in the rooms. Our front office normally supplies light lamps during electricity outages, and we should have done so in your case.

Regarding the noise from the main road, we understand that rooms close to the parking area (Carat 6-9) may be more affected. However, we do have rooms that are more inner on the property, which receive less noise from the main road.

Thank you for your feedback. We hope to have the opportunity to serve you better in the future.

Best regards,
Sascha

Blue Diamond Lodge 's response

Dear Vera,

Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that our staff were incredible, friendly, accommodating, polite, and helpful - they work hard to provide exceptional service, and we're grateful for your recognition.

However, we apologise for the various issues you experienced in your room and throughout the venue. We understand that our facilities fell short of your expectations, and for that, we are truly sorry. We want to assure you that we take your feedback seriously and are actively addressing the concerns you raised.

We're happy to report that our bathroom roof has been renovated, and we're continuing to work on upgrading our facilities. We've also addressed the issue of rubbish in the drawer with our housekeeping team to ensure it doesn't happen again.

Regarding WiFi, our IT department has rectified the signal issue, and we're working to improve our connectivity throughout the venue.

We appreciate your positive comments about our safe parking, excellent linen and towels, functioning fridge, and comfortable new mattress. We're glad you found some aspects of your stay comfortable.

We understand that we fell short in other areas, including our menu options and load shedding backup. We'll take your feedback into consideration as we continue to improve.

Thank you again for your review. We hope to have the opportunity to welcome you back and show you our improvements.

Best regards,
Sascha