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Blue Haze Country Lodge

Review Summary

2.7 out of 5from 17 reviews for Blue Haze Country Lodge
Cleanliness
2.5/5
Service
2.5/5
Location
3.5/5
Safety
3.1/5
Value for money
2.1/5
Anonymous Guest - Mar 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With partner

Was a family gathering and had a good time together.

The stay was nice and the staff were very nice and helpful.

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Pieter B - Nov 2023
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
2/5
Pieter B
On business

Nie die geld werd.

Nie die geld werd, daar is 'n kombuis maar geen eetgerei ens.

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Not worth the money.

Not worth the money, there is a kitchen but no cutlery etc.

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Mike V - Apr 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
1/5
Mike V
With partner

Not what I expected.

The reception was very professional. Room had a fireplace but they 'had an incident and we were not allowed to make a fire. The premier room had a king-size bed as promised but it had a single bed electrical blanked. It was disappointing that a 'premier' room had no bar fridge. However, the disappointment of the visit was the noisy guests in the dining room, had to get out as soon as possible.

Blue Haze Country Lodge 's response

Good afternoon Mike
We are sorry that you had an unpleasant stay with us.
Please note we are in the process of putting kitchenettes in the rooms with fridges and microwaves.
Due to the fireplace, we stopped all guests using fireplaces as we had an incident in the past whereby the guest smoked the room out and we had to block this room for a few days, thereby losing revenue.
As to the noise level, we will keep an eye on the guests and ensure they do not make a noise.
Sincere apologies for the Electric Blanket. We will look into the matter.
We hope to see you in the near future.
kind regards
Courtney

Blue Haze Country Lodge
Eunice M - Feb 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Eunice M
With partner

Quiet and peace of mind environment.

The place easy to reach with good surrounding nature and beautiful mountains.

Blue Haze Country Lodge 's response

Thank you Eunice.

Glad you enjoyed your stay with us. We look forward to seeing you soon.

Stay safe.
kind regards
Blue Haze Country Lodge

Blue Haze Country Lodge
Estelle H - May 2021
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
2/5
Estelle H
On business

Die ligging is baie mooi, maar die kamers kort baie aandag.

Kamers was in my mening onder standaard. Linne was stukkend en gevlek. Bedliggies het nie gewerk nie. In die algemeen is daar baie onderhoudswerk wat gedoen moet word.

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The location is very nice, but the rooms need a lot of attention.

Rooms were below standard in my opinion. Linens were tattered and stained. Bedside lights did not work. In general, there is a lot of maintenance work that needs to be done.

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Thato M - Sep 2021
Overall rating
Cleanliness
5/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Thato M
With partner

We had a bad experience.

We checked out without bathing because the water was cold. Even the night before we checked out the water was cold.

Johan B - Oct 2019
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Johan B
With partner

Kamer nr. 11 is vol krake. Anders was verblyf gemiddeld vir die prys.

Kamer nr. 11 is vol krake. Die prys per kamer per nag per persoon is gemiddeld hoog. Anders was daar niemand by ontvangs met aankoms. Ek dink dat bestuur sal moet kyk na personeel, ontvangs, bediening en aanspreek van gaste.

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Room no. 11 is full of cracks. Otherwise stay was average for the price.

Room no. 11 is full of cracks. The price per room per night per person is on average high. Otherwise there was no one at reception upon arrival. I think that management will have to look at staff, reception, serving and addressing guests.

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Pierre M - Dec 2019
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Pierre M
Family with teenagers

Pateties. Alle basiese benodighede werk nie.

Kos is swak. Glad nie warm water gehad. Kamer was nie voorbereid op ons aankoms na die voorgestelde inkloktyd. Het vir 4 betaal, kamer net voorbereid vir 2 persone. Uit en uit was dit 'n baie teleurstellende besoek en sal glad nie weer Blue Haze toe gaan. Was 'n totale mors van geld gewees. Daar is 'n 70% kans dat as jy iets op die menu bestel is dit nie beskikbaar nie.

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Pathetic. All basic necessities do not work.

Food is poor. Had no hot water at all. Room was not prepared for our arrival after the suggested check-in time. Paid for 4, room only prepared for 2 persons. All in all it was a very disappointing visit and will not be going to Blue Haze again at all. Was a total waste of money. There is a 70% chance that if you order something on the menu it is not available.

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Linanda B - Dec 2019
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
1/5
Linanda B
With partner

Baie swak diens. Plek is vuil en dagbesoekers vat swembad oor.

Met ons aankoms was daar niemand by ontvangs. Moes die plek vol loop om hulp te kry. Die kamer was nog nie gereed met aankoms. Hul diens is pateties en hul kos is sleg en afgeskeep. Beslis geld mors

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Very poor service. Place is dirty and day visitors take over pool.

When we arrived there was no one at reception. Had to walk the place full to get help. The room was not ready on arrival. Their service is pathetic and their food is bad and neglected. Definitely a waste of money

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Joshua M - Sep 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Joshua M
On business

Excellent customer service!

Had one of our employees staying there and they were willing to only charge us the next day for his meals. Thank you for trusting us as your client.

Blue Haze Country Lodge 's response

Thank you for this review. We at Blue Haze are happy that you had a great stay with us. Hope to see you soon.

Blue Haze Country Lodge
Anonymous Guest - Jan 2017
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
2/5
Anonymous Guest
With partner
Anonymous Guest - Aug 2016
Overall rating
Cleanliness
2/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
3/5
Anonymous Guest
Individual traveller
Mike V - Aug 2016
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Mike V
With partner

Uiters swak teen premium prys!

Grootste teleurstelling in lang tyd. Vloer van manstoilette by restaurant nat. Moes hoender terugstuur oor dit rou was. Versoek om kaggel in kamer aan te steek is geïgnoreer - geen hout om dit self te doen nie. TV in kamer werk nie. Sjerrie-houer in kamer leeg maar vuil.

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Terrible at a premium price!

Biggest disappointment in a long time. Floor of men's bathroom by the restaurant was wet. Had to send back the chicken because it was raw. Requested to light a fire in the room's fireplace but was ignored - no wood to do it myself. TV in room didn't work. Sherry holder in the room was empty, but dirty.

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Leoni A - Mar 2016
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Leoni A
With partner

Het baie beter verwag.

Geen kliëntediens nie. Vuil bad. Spinnerakke.

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Expected much better.

No customer support. Dirty bath. Cobwebs.

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Rajini S - Aug 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
3/5
Rajini S
On business

Beautiful area.

Very friendly and helpful staff. But breakfast was a chaotic, we had to wait 40 minutes for coffee as the machine was faulty. They only had one staff member taking orders and we had to wait very long to be served. Excellent location and although we arrived very late, someone was available to show us into the room and make sure all was in order and that we had all we needed. Friendly, helpful staff.

Annemieke Hengeveld A - Mar 2015
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
2/5
Annemieke Hengeveld A
Family with teenagers

Accomodatie prima voor 1 nacht.

Wij hadden een huisje voor 4 personen. Een dubbelbed beneden en een dubbelbed op zolder. Het is een zelf catering huis echter er ontbreekt het een en ander aan inventaris. Nauwelijks glazen, borden en bestek. Het eten in het restaurant is matig. Er zat een vleermuis in het restaurant tijdens ons diner die regelmatig over je heen vloog. Zwembad is lekker om even af te koelen en het uitzicht is werkelijk prachtig. WiFi was niet aanwezig omdat niemand de code kende?! Accomodatie wordt veel gebruikt door zakenmensen. Paarden lopen los en staan 's morgens voor je deur!

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Accommodation fine for 1 night.

We had one house for 4 people. One double bed downstairs and one double bed in the attic. There is a self-catering house, however, there is a lack of inventory. Barely glasses, plates and cutlery. Had food in the restaurant is average. There was a bat in the restaurant during our dinner that regularly flew over you. Swimming pool is nice to cool off and has a really beautiful view. WiFi was not available because no one knew the code?! Accommodation is widely used by business people. Horses run loose and stand in front of your door in the morning!

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Amanda R - Aug 2015
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
2/5
Amanda R
With partner

Teleurgesteld!

Daar is onvoldoende warm water in die aande. Kaggels word nie aangesteek nie en onvoldoende toerusting word voorsien om dit self te kan doen. Diens in die restaurant was uiters swak.

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Disappointed!

There is insufficient hot water in the evenings. Fireplaces are not lit and insufficient equipment is provided to be able to do it yourself. Service in the restaurant was extremely poor.

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Blue Haze Country Lodge 's response

Good evening Amanda,

Thank you for your comments. We apologise for the short-comings that you experienced during your recent stay, we can assure you that this is not the norm.

To whom did you direct your concerns whilst you were on site so that these issues could be resolved immediately?

Kindly revert with your unit number so that we can check to see that the geyser is operating correctly and replenish the missing utensils required. Please also advise us regarding the poor service in the restaurant so that we can attend to the training required for the staff.

Thank you once again for your constructive feedback and I look forward to hear from you soon.

Yours in hospitality.

David Mason, General Manager

Blue Haze Country Lodge
From
From R 1 250
per night, for 2 ppl
From
R 1 250
per night, for 2 ppl
Make a Booking
  • Capacity: 16 people
  • All ages welcome
  • Check-in: 14:00 to 21:00
    Check-out: 10:00
  • Address: 1 Moor Park Road, Estcourt, 3310, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDdjMzBjNWZiLTc2MGYtNDM3ZS04NGUxLTVkYmNkNDU3ZjUwOQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 250 per night, for 2 ppl 17 5 1 3 1 Moor Park Road Estcourt 3310 KwaZulu-Natal 021 201 8900 14:00-21:00 10:00 -29.036257971938 29.825034266815
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