Bokkraal Waterfall Valley
Review Summary
Lizette V - Apr 2024
Overall rating
Vrede, stilte en voedsel vir die siel!
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Peace, quiet and food for the soul!
We had a lovely stay and would love to go back.
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Lizanne R - Mar 2024
Overall rating
Private, quiet and relaxing.
Lauren L - Dec 2023
Overall rating
Spectacular views.
Marie V - Jan 2023
Overall rating
Weereens 'n ongelooflike wegbreek by 'n huisie in die bos.
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Once again an incredible getaway at a cottage in the woods.
Again a remote place away from everyone and everything. Lovely view, surrounded by trees and a babbling stream, silence, wow, thanks again. However, can I offer some constructive advice? The place needs TLC, some attention, and clean utensils are a must.
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Helgard J - Dec 2023
Overall rating
Enjoyed the nature. Had a good rest.
Read moreMorne V - Dec 2022
Overall rating
Beautiful landscape, peaceful and tranquil.
Jan M - Aug 2022
Overall rating
Natuurskoon iets besonders.
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Nature is something special.
Nice, quiet environment with breathtaking scenery.
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Lerato D - Feb 2022
Overall rating
We enjoyed our stay. it was quiet, peaceful atmosphere.
Susan D - Jun 2022
Overall rating
Pragtige omgewing.
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Beautiful surroundings.
The entrance to Bokkraal is not clearly marked but the owner kindly accompanied us to the stone house where we would stay. The problem is that the place's water pipes and donkey for hot water are not maintained. When we arrived there was water leaking from the donkey and we could not draw hot water in the bath at all, the water that drew from the cold tap was full of rust/dirt and also flowed very poorly until it ran out. The next morning we tried again to turn on the donkey to draw hot water in the bath but still no hot water came out, only cold water. However, we could get hot water in the kitchen so the problem is definitely the maintenance as it is clear that there is a lot of rust (sediment came out of the taps). The owner offered to see what the problem was but we had already decided to pack up instead as this is the type of problem that needs to be sorted out before guests arrive. The cottage is beautiful and in a forest with a steam running past the cottage with a coal stove in the sitting room so it is definitely a perfect getaway for a couple who wants to be alone but unfortunately the lack of regular maintenance has weekend soured for us.
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Bokkraal Waterfall Valley 's response
Goeiedag Susan
Die ingang na die lodge het 'n staal konstruksie met die lodge se naam en my telefoon nommer ingesny. Jammer julle kon dit nie lees nie. Ek het persoonlik die oggend op die dag wat julle inboek alles nagegaan en alles was in orde, behalwe die yskas wat verstop was van perde bye. Ek het vir julle gese ek sal dit vroeg die volgende oggend aflewer.
Terwyl ek die yskas gelaai het, het julle my gebel om te se die warmwater werk nie. Ek het belowe om binne 10 minute daar te wees, maar julle het verkies om te vertrek.
Ek het nieteenstaande ondersoek ingestel. Met my aankoms het ek gemerk dat 'n waterpyp gebars het. Dis die rede vir die grond of roes wat in die pype was. Julle sal onthou dat dit daardie naweek bitter koud en reenerig was, dus die rede hoekom die pyp gebars het. Sodra 'n pyp wat onder die grond le bars, suig dit grondstof in. Ek het dit binne 10 minute reggemaak.
Julle het ook gese dat julle wel die stap roete wil stap omrede julle gereelde stappers is. Ek glo die koue en reen het julle stappery gekortwiek.
Ons het elke naweek gaste in die kliphuis, soos die afgelope naweek, met geen klagtes.
Nico N - Apr 2021
Overall rating
At the Rock Chalet, it is so quiet and peaceful.
Read moreBokkraal Waterfall Valley 's response
Baie dankie vir die positiewe terugvoer.
Hoop ons sien julle weer.
Lianka V - Apr 2021
Overall rating
Omgewing was mooi maar blyplek kort baie onderhoud.
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Surroundings were nice but accommodation needs a lot of maintenance.
We had stayed there before so it was a shock to us to arrive and see how the place had deteriorated. There was a terrible bad smell in one of the bathrooms. We then realized that it was the toilet that smelled like that. There is no real water running through to the toilet - the water drips behind the toilet onto the wooden floor (which was already soaked from the water) The one room cannot be locked from the inside. Sunday morning the power was off and we wanted to use the gas bottle. It was empty. There were still many small things but maintenance will definitely need to be done. Won't go there again.
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Bokkraal Waterfall Valley 's response
Jammer om te lees van julle nare ondervinding. Ek het die eenhede vroeg Saterdag oggend besoek om te hoor of alles in orde was maar ek dink chalet 1 se gaste het nog geslaap want alles was nog toe. Daar was 'n probleem met chalet 1 se hoofslaapkamer toilet wat nie genoeg water deur gelaat het nie maar omrede niemand my gekontak het in die verband nie het ek nie daarvan geweet nie en kon dit dus nie herstel nie. Die probleem is wel nou uit gestryk. Die slaap kamers het nog nooit slotte gehad nie omrede dit onbereikbaar is van buite, Die chalet kan wel sluit. Die gas bottels word getoets en was daar wel gas in voor die gaste gearriveer het. Ons het geen beheer oor Eskom nie en die krag word met tye afgeskakel vir onderhoudswerk.
Groete
P Snyders
Klaas V - Mar 2020
Overall rating
Ons het heerlik gekuier en gerus.
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We had a great time and rested.
The atmosphere was peaceful.
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Deon M - Jan 2020
Overall rating
10 uit 10.
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10 out of 10.
Peaceful, quiet, isolated. Very nice!
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Lourens V - Apr 2019
Overall rating
Perfect to get away from it all, with no cellphone reception, no TV and only nature to entertain you.
Read moreMichelle M - Dec 2018
Overall rating
Baie mooi en rustig.
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Very beautiful and peaceful.
We stayed in wooden chalet 1 and were very impressed with the accommodation. Got plenty of water on the long hike which was refreshing.
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Chanté S - Dec 2018
Overall rating
Pragtig, ongelooflik rustig - kos vir die siel.
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Pretty, unbelievably peaceful - food for the soul.
We enjoyed it very much. The chalet is pretty with everything one needs.
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Maureen V - Jun 2018
Overall rating
Teleurgesteld. Hulle verdien eintlik glad nie enige sterre vir waarde vir geld netheid of kliëntediens nie.
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Disappointed. They actually don't deserve any stars for value for money, tidiness or customer service.
Even though it's a pretty environment and we believe that a person can have a good time there and walk around in nature, it was an nightmare for us as a family. On arrival the place was cold and had a bad odour. According to them we were upgraded, because the house we were meant to stay in had sewage problems. However, the carpets in the one we were allocated to were wet and there was no warm water for us to take a bath. We had to drive back to the owner to ask for assistance with the warm water. The geyser wasn't switched on and the switch is outside up high where we weren't aware of it. After 2 hours we still didn't have proper warm water and we were forced to put our children and ourselves cold and dirty into bed. There's only one blanket per bed and a light duvet even though it was extremely cold. They asked us why we didn't bring heaters along, but we weren't aware that we had to do that. Also nobody informed us that we had to bring our own blankets and duvets. All they mentioned was to bring our own towels. Before we made the booking, we emailed them to find out what the condition of the road was since my husband had a heart operation and couldn't handle rough terrain. Needless to say, the road was worse than worst and a terrible corrugated road. Not to mention the road to the house. We let them know that we were going to be late, since we could only leave after work and it would take a good 5 to 6 hours to get there. The gas bottle for the stove also didn't work and we had to ask for gas as well. The owner assured us that the gas bottle wasn't empty, but it didn't work when we tried to use it. According to us the bottle was empty. My daughter could pick it up with one hand. Very disappointed in the attitude of the owner and the lady working with him. My husband asked her whether she thinks we're complaining unnecessarily, and she replied with, "I'm staying out of this". The next morning the man pitched up again to hear whether something else was wrong. My husband informed him that we won't be staying a second night and would rather find other accommodation in Zeerust since we didn't want to sleep in a cold wet house again. He sarcastically replied saying that we should feel free to go to another place at R7000 per person per night which might meet our requirements. I don't think it unreasonable of us to be upset with what we had to put up with. There is a big coal stove. Since you knew that we were going to be late, make a plan to heat up the house a little bit before your guests arrive. My husband spoke to the man the morning before we left for the accommodation. Why didn't he inform us then that we had to bring enough warm blankets to make our stay more comfortable? It was also the first time that we had to be in the area and we were really disappointed with what we got. We also paid our accommodation in full in advance and regret it now since we didn't receive the value for the money spent. It's the last time that we make such a mistake. Rather just pay the deposit then you won't lose sou much if you cut your stay short.
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Bokkraal Waterfall Valley 's response
Hi Maureen,
Thank you so much for your feedback. We will investigate and revert back to you with feedback.
We strive on offering the best possible service to all our guests and we improve where we can.
Regards,
Management
Jaco B - Apr 2018
Overall rating
Koud en sonder krag.
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Cold and without power.
No plugs, one pot and two pans, fridge warmer inside than outside, no microwave oven!
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Bokkraal Waterfall Valley 's response
Hi Jaco
Die kliphuis wat julle bespreek het, se beskrywing sê duidelik dat die huis nie krag het nie en met gas en batterye werk. Vir daardie rede is daar nie plugs of 'n mikrogolfoond nie. Julle het ook gevra dat die bestuurder julle nie moet kom pla nie, daarom was hy nie by julle om te hoor of alles reg is nie.
Groete
Amori
Elmarie V - Sep 2017
Overall rating
In one word: Amazing!
Bokkraal Waterfall Valley 's response
Hi Elmarie,
Bly julle het dit geniet. Hoop om julle weer te sien.
Vriendelike Groete,
Amori
Claudia B - Nov 2017
Overall rating
Awesome.
Bokkraal Waterfall Valley 's response
Hi Claudia,
I am glad you enjoyed it. Thank you for the ratings. Hope we will see you again, when you need your next break away.
Kind Regards,
Amori
Deon V - Aug 2017
Overall rating
Rustig.
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Relaxing.
Quiet and in nature. What more can you ask for?
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Bokkraal Waterfall Valley 's response
Hi Deon,
Daar is so min tyd in vandag se gejaagde lewe vir rustigheid in die natuur, en dis presies wat ons wil bied. Ek is bly as julle dit geniet het, dan beteken dit ons kry reg wat ons beplan het.
Vriendelike Groete,
Amori
Chris V - Apr 2017
Overall rating
Sielerus in die mooiste omgewing.
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Rest for the soul in the most beautiful environment.
Cabinets in wooden chalets are necessary and they need some maintenance work, other wise everything you need is to your disposal. If you like nature, this place is paradise.
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Bokkraal Waterfall Valley 's response
Goeie dag Chris,
Dankie vir die terugvoer. Enige raad is altyd welkom. Ons is tans stuk-stuk besig met onderhoud en hangkaste is eerste op ons prioriteits lys. Sien julle een van die dae. Veilig reis.
Groete,
Amori
Salome M - Mar 2017
Overall rating
Rustig.
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Restful.
Just found the road was bad for a regular vehicle and ad doesn't mention there is no cell phone reception, but otherwise it was very peaceful and walking tours very nice.
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Bokkraal Waterfall Valley 's response
Hi Salome,
Die pad is maar ongelukkig een van ons probleme wat buite ons beheer is, maar ek sal in die toekoms eerder voorstel dat mense met 'n hoër voertuig kom. Ek dink dalk omdat ons al so gewoond is sonder selfoon ontvangs het ek dit gemis om op die advertensie te noem, maar ek het dit ook nou aangepas. Alle terugvoer is welkom om ons bewus te maak van dinge waaraan ons al gewoond is.
Vriendelike Groete,
Amori
Chris V - Feb 2017
Overall rating
Baie lekker rustig en baie mooi omgewing.
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Very nice and peaceful in a very beautiful area.
Unit we stayed in had ceiling fans, but they didn't work. Otherwise everything you need is there and it is spacious and comfortable. Beautiful area, we already booked for 8 nights in the school holidays.
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Elmarie D - Mar 2016
Overall rating
Baie lekker.
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Very nice.
Vacation was very nice. The nature is picturesque.
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Michael B - Mar 2016
Overall rating
Wonderlik!
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Wonderful!
Everything was beautiful, just needed a woman's hand. Maybe closets for clothes in the rooms. Arend was very helpful, will definitely visit again.
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Carmen S - Aug 2016
Overall rating
Beveel aan dat mense in die somer gaan.
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Recommend that people go in summer.
The wooden chalets are very cold in the evenings, but will be lovely in the summer. But it's beautiful and very neat.
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Danie V - Jan 2016
Overall rating
Baie lekker ontspanne, niks luuks nie, maar gemaklik en eenvoudig.
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Very nice and relaxed, nothing fancy, but comfortable and simple.
Don't expect 4-star or 5-star. Natural people go to stay comfortably and relax. Nice view. We really enjoyed it and had a great time. Place a little bit of a woman's eye and an oven will definitely be a recommendation. We enjoyed nature. Don't know if there are fish in the ponds because we haven't even had a bite and you can't see any movement of fish.
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Annabie J - Aug 2015
Overall rating
Effens teleurstellend.
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Slightly disappointing.
The chalet we were in is by the pool and braai area. The area was taken over on Sunday by people from the area without us as guests having a chance to use it. The day before we had a leisurely stroll around the pool. It was noisy and left the rest of the peaceful weekend with a slight aftertaste. I feel guests should know in advance that they are staying right at a public area, if I had known I would not have booked the place.
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- Capacity: 22 people
- All ages welcome
-
Check-in: 14:00 to 18:00
Check-out: 10:00 - Address: Farm Bokkraal, Zeerust, 2865, North West