Botanica Guest House
Review Summary
Gerhard K - Jul 2025
Overall rating
‘n Pragtige goed toegeruste gastehuis.
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A beautiful, well-equipped guesthouse.
I had a very nice stay and Richard was a good and accommodating host.
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Botanica Guest House 's response
Thank you so much. Have a wonderful day
Maarten V - May 2025
Overall rating
Lovely.
Botanica Guest House 's response
Thank you so much
It is always a pleasure hosting such wonderful guests.
We hope to see you again. Take care.
Rene D - Mar 2025
Overall rating
Mooi area, sal ander gastehuise in area probeer volgende keer.
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Nice area, will try other guesthouses in the area next time.
I never want to harm a business, I was just unhappy with the dirty mirror in my room and bathroom that I had to clean myself and the wi-fi. Beautiful location and everything else was pretty clean. Wi-fi on my last day on and off in the middle of a quarterly board meeting (it's extremely important in my job to have reliable wi-fi) and no one on site except a gardener and cleaner so any problems are handled by what's app. I prefer a guesthouse with staff on site who can reset something like wi-fi. This guesthouse is someone who has converted a house into a guesthouse, lives elsewhere and has 2 hardworking people on site but has made no effort to train them - I will not stay there again and I blame the owners, not the 2 hardworking, extremely friendly people on site.
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Botanica Guest House 's response
Hello,
We do apologise for the unfortunate issues you experienced at our guest house.
We really do our best so that every customer has an extraordinary stay with no issues whatsoever. Before any customers check in, we do an inspection to make sure that everything is clean and satisfactory and were unaware of a dirty mirror or bathroom that you had to clean. Why did you not bring this to our attention at the time?
As for the staff at the property, we constantly have to leave the guest house as supplies are needed and unfortunately during that time we were extremely busy, so we were in and out of the guest house during the day. And yes, we do use WhatsApp as a form of communication, as does every other guest house in South Africa.
As for the Wi-Fi, unfortunately there was an internet issue in the George area at the time and although we had reset the entire system multiple times for you, disconnecting all our customers, we do not have the power to make internet work as some things are out of our control. We have spent a lot of money on upgrading our Wi-Fi system in our guest house with a Mesh System so that there are no speed-related issues for our customers and to this day have had no complaints until now. We also currently have a 500mb/300mb line so multiple devices can connect without any streaming issues.
In the future, please address us with your concerns at the time so that it can be sorted out immediately.
Thank you and have a wonderful day.
Alberto M - Mar 2025
Overall rating
Awesome.
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Awesome.
The day at the guesthouse was awesome.
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Botanica Guest House 's response
Thank you, Alberto. It was a pleasure hosting you, and we hope to see you again in the future.
