Brackens Guest House
Review Summary
Saajida H - May 2022
Overall rating
It was a pleasant stay, and the guesthouse was very accommodating with me and my dog.
Steven G - Jul 2021
Overall rating
We are living in Covid times, there is no one who wears mask at Brackens.
Brackens Guest House 's response
Hi Steven Gumbi,
I am sorry that you found your stay to be below the standards that we try and offer but I would have expected you to mention something to me personally the next day which would have allowed me the oppurtunity to rectify the issues.
Yes we do live in a pandemic at present, whilst we do have masks and sanitiser which we use when out in public, we are in a private space and don't get within 1.5 metres of anyone, only meet in open spaces and don't enter into the guests rooms.
During the breakfast service, Patience the waitron always wear or is suppose to be wearing her mask when taking the breakfast orders.
I am also surprised that you had to wait to be served as my staff are in the kitchen watching and waiting for the guests to come into the breakfast room and normally the guests would help themselves to the yoghurts, cereals and juices whiIst their order is taken and prepared. I have taken note and will speak to my staff once again.
I did explain that all our beds had electric blankets and that there were in fact extra blankets in the cupboards.
You were given 2 rooms which run on separate geysers and unsure which room had water temperature issues. We explained to all our guests coming in that our hot water is provided by gas geysers. In operating these systems, the hot tap has to be opened fully and then the desired temperature is adjusted with the cold tap, generally we don't have an issue with a sudden surge of cold unless ;
1) The hot tap wasn't fully opened.
2) The gas has run out or low which can happen unexpectedly
3) The municipal water pressure dropped too low.
All said and done, I have explained the possible reasons for the issues you experienced and apologise for the inconveniences encountered by yourself and your colleague.
Kemp M - Mar 2017
Overall rating
Wel geleë vir ons besoek in Hillcrest.
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Great location for our visit to Hillcrest.
Very friendly host and great facilities.
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Attie V - Jul 2014
Overall rating
Baie lekker!
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Very nice!
The rooms lack small fridges.
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Roxana L - Jul 2012
Overall rating
Thanks James, we had a great experience, will be glad to be back in the near future!
Alan H - Oct 2012
Overall rating
Great
Sibongiseni N - Dec 2012
Overall rating
Not bad
- Capacity: 13 people
- All ages welcome
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Check-in: 12:00 to 18:00
Check-out: 10:00 - Address: 20 Nqutu road, Hillcrest, 3610, KwaZulu-Natal
