Castelton

Castelton 's response

Thirst of all I want to thank the guest for choosing my place to enjoy an enjoyable holiday, and just a few pointers from my side. On the music, is that the estate are very strict when it comes to load music and late-night music, that is unfortunately the rule in the estate, so for me as the owner of the house all of us need to obey the rules of the estate. The rules of the estate are also visible in the house. The two toys that were left behind for the child remain the responsibility of the guest to arrange a courier to pick them up from my house at Plett because I keep them in a safe place and don’t want to take any chances and courier them back to the guest original destination because of the risk of damaging the items. Lastly, the one glass that was broken is that we must replace the whole set of six glasses and not only one glass of the set so I am sure that you will understand it and R150 for a set of six glasses is cheap. Remember after you have used the shower the head of the shower will have some water that is dripping after you have used the shower. Hope to see you again for an enjoyable stay at my house in the most beautiful part of the Country for an enjoyable relaxing stay my regards.

Castelton 's response

Two weeks before the guest arrived at my place, I indicated to him via “whatsapp” where the key holder for the keys of the house is well as the code for the lock box, the arrival time of 14:00 and pictures of all the activities available in the estate for entertainment.

On the issue of the noise, as I was indicating in my opening remarks that I am not staying at the premises so this reporting was done by the security, that is part of their responsibilities to ensure that the house owners are obeying the rules of the estate. In case it is not obeyed they need to report it to management and management reports it to me as the owner. Unfortunately that is the rules of the estate and all of us, guests and owners need to obey it. The house rules are visible inside the house for each guest that make use of my house.

The gas bottle was full on the date of arrival, just strange that the guest waits four days after staying in my house to report that the gas bottle is empty. The guest did send me his expenses for refilling the gas bottle, and I did refund the amount back into his account.

The oven of the stove did give a problem, but it has been attended to, that is normal wear and tear that happens, but the rest of the stove was in perfectly working order.

You are not allowed to smoke inside the house and that is communicated with every guest before arrival and when I received this question from the guest via “whatsapp” I did indicate to him that he is more than welcome to smoke in the entertainment area, it is a covered area where you can smoke and not get wet when it rains.

The guest is correct that the departure time is 10:00 in the morning so the cleaning lady was early, but she did not enter the house before 10:00 but did clean the steps on the outside of the house as well as the undercover parking area.

I hope next time this guest will make sure they read the rules and “whatsapps” next time before arrival so that they understand how the house operates to ensure a pleasant stay at this lovely area of our beautiful country, South Africa.

Regards the owner and thank you for your support.

Castelton 's response

Alle besprekings word professioneel hanteer van die dag die gas inboek by ons huis en met die dag die gaste die huis verlaat. Dit was die eerste keer dat die gaste by my tuis gegaan het en soos ek reeds aan haar verduidelik het per whatsup was daar n misverstand tussen haar en myself wat veroorsaak het dat die bespreking met een dag kort geknip was waarvoor hulle wel vergoed was. Daar is geen aanbouings wat in die huis plaasvind nie want die huis staan al jare in sy oorsproklike vorm so verstaan nie waar ek enige verdere aanbouings aan die huis kan maak nie, maar wat wel n probleem was, was die afgelope maand was die ongelooflike baie reen wat ons gekry het wat tot gevolg gehad het dat die een muur bietjie waterskade gekry het, maar alles is weer herstel. Ek hoop julle sal in die toekoms weer van my verblyf gebruik maak want dit bly nogsteeds n baie mooi bestemming in ons land om vakansie te hou en so na aan die natuur te wees nogmals dankie vir julle ondersteuning.