+14

Chakas Cove 1

2 reviews

Self Catering

Review Summary

4.1 out of 5from 2 reviews for Chakas Cove 1

Cleanliness

3.5/5

Service

3.5/5

Location

5.0/5

Safety

4.5/5

Value for money

4.0/5

David B - Mar 2024

Overall rating

Cleanliness

5/5

Service

5/5

Location

5/5

Safety

5/5

Value for money

5/5

David B

Family with young children

Fantastiese ligging. Asemrowende see uitsig. Hoogs aanbeveel.

Ons het regtig baie lekker gebly! Pragtige plek. Baie mooi see uitsig. Baie netjies. Ligging is puik. Sal vir seker weer kom!

This review is being shown in its original language.
Translate to English.

Chakas Cove 1 's response

Thank you for leaving such a lovely review.

We appreciate all feedback and hope to host you again soon.

Kind regards,
Dayle from Ballito Accommodation

Chakas Cove 1

Junaid N - Dec 2023

Overall rating

Cleanliness

2/5

Service

2/5

Location

5/5

Safety

4/5

Value for money

3/5

Junaid N

Family with young children

Fantastic location but the unit needs some tender loving care.

The location was fantastic. On weekends, you do encounter some people consuming alcohol on the beach, which can make you feel uncomfortable. This should be prevented before entering the beach, as they do on other beaches. However, this is not the fault of the unit. Other than that, the beach and tidal pools are amazing for kids and snorkelling. The unit itself needs some updates; rusted fittings, fridge, front door, some windows, and patio gates all need to be replaced or renovated. The bathroom is renovated but overall, the unit was not cleaned properly. I had to purchase cleaning consumables and do it myself. I was contacted once to ask if everything was okay and after I listed the items that needed to be addressed, I was told it would be forwarded to the maintenance team but had no contact or resolution, so I was fairly disappointed with that as the units are not cheap.

Chakas Cove 1 's response

Dear Junaid,

Thank you for taking the time to provide feedback on your recent stay at Chakas Cove 1. We genuinely appreciate your willingness to share your thoughts, as it helps us to identify areas for improvement and enhance the overall experience for our guests.

We sincerely apologise for any inconvenience you experienced with the cleaning and the lack of communication on our part. Your concerns are important to us, and we want to assure you that we have taken all your points into consideration. We are actively addressing the issues you raised to ensure that they are rectified promptly.

We understand the importance of maintaining high cleanliness standards, and we are reviewing our cleaning procedures to prevent similar issues from occurring in the future. Additionally, we are working on improving our communication processes to provide better assistance and support to our guests.

Your feedback is invaluable to us, and we want to express our gratitude for bringing these matters to our attention. It is through comments like yours that we can make necessary adjustments to deliver a more seamless and enjoyable experience for all our guests.

If you have any further comments or suggestions, or if there is anything specific you would like us to address, please feel free to reach out to us directly. We are committed to making Chakas Cove 1 a place where guests can feel comfortable and well taken care of.

Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future with an improved and positive experience.

Warm regards,
Dayle

Chakas Cove 1

Get a Quote

book

From R 1 978

per night (sleeps 4)

2 reviews

Make a Booking

SECURE PAYMENT VIA

TRAVELGROUND.COM

Capacity: 4 people
All ages welcome
Check-in: 14:00 to 23:00
Check-out: 10:00
Address: Chakas Cove, 43 Ocean Drive, Shaka's Rock, 4399, KwaZulu-Natal