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Cumberland Hotel

10 reviews
Hotel

Review Summary

4.1 out of 5from 10 reviews for Cumberland Hotel
Cleanliness
3.8/5
Service
3.8/5
Location
4.2/5
Safety
4.6/5
Value for money
3.9/5
Josephine F - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Josephine F
Family with young children

Sommer baie lekker.

Vandat ons gearriveer het tot ons vertrek was personeel baie behulpsaam en vriendelik. Die hotel was baie netjies en skoon. Is beslis die moeite werd om daar oor te bly. Sal definitief aanbeveel.

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Summer very nice.

From the time we arrived until we left, staff were very helpful and friendly. The hotel was very neat and clean. Definitely worth staying over there. Will definitely recommend.

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Cumberland Hotel 's response

Goeiedag mev. Fredericks

Baie dankie vir die positiewe terugvoering. Ek sal dit so oordra aan ons span.

Groete
Godfrey Blaauw

Cumberland Hotel
Rietie R - Jun 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rietie R

100% voldoen aan al ons vereistes.

Ons het heerlik gebly, alles was van hoogstaande gehalte. Ek het nagelaat om te vra vir 'n kamer op die grondvloer. My pa is amper 92 en nie lig nie, en die portier het ons twee dames gehelp om hom met 'n rolstoel tot op die eerste vloer op te dra teen die trappe. Die ontbyt asook die aandete in die restaurant was baie geurig en smaaklik voorberei.

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100% meet all our requirements.

We had a wonderful stay, everything was of high quality. I neglected to ask for a room on the ground floor. My father is almost 92 and not light, and the porter helped us two ladies to carry him up the stairs in a wheelchair to the first floor. The breakfast as well as the dinner in the restaurant were very fragrant and tasty prepared.

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Cumberland Hotel 's response

Goeiemore Rietie

Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê.

Groete
Godfrey Blaauw
Duty Manager

Cumberland Hotel
Rozelle P - Jun 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Rozelle P
Individual traveller

Was fantastic!

Baie goeie diens. Netjies en skoon. Goeie fasiliteite binne in die hotel.

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Was fantastic!

Very good service. Neat and clean. Good facilities inside the hotel.

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Cumberland Hotel 's response

Goeiemore Lizete. Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê. Groete, Godfrey Blaauw, Duty Manager

Cumberland Hotel
Chantal R - May 2025
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Chantal R

Not so good.

I have booked and fully paid for the family room, which included breakfast, via the website for two adults and two children. However, upon arrival, we could not get the family room as it was already occupied. The receptionist checked us into the presidential suite at no additional cost, which was great. However, the four of us had to share one bed. The next morning, on our way to breakfast, the receptionist told me that only two of us could have breakfast. After I explained to her that I had booked for four people, which included breakfast, she then allowed all four of us to have breakfast. On Saturday evening, the bathroom was flooded with water and a bad smell. I'm afraid our stay was not so good.

Cumberland Hotel 's response

Hi Chantal

Thank you for the review.

I apologise for the inconvenience caused during your stay. That is not how we do business here at the Cumberland Hotel. We hope your next stay with us will be better.

Should you require any further assistance, please do not hesitate to contact me.

Kind regards,
Carley
Reservations Manager
Cumberland Hotel and Conference Center

Cumberland Hotel
Jenny H - May 2025
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
2/5
Jenny H
With partner

They are rebranding. Spend the money rather on the plumbing, the bathrooms etc.

It was pleasant, the staff were friendly, the breakfast adequate, but the hotel building is in a sad state. It is old, tired, doesn't function well, and the beds are tiny. It was like sleeping on a pocket handkerchief on top of a jelly! It's not value for money at the moment.

Cumberland Hotel 's response

Hi Jenny

Thank you for the review.

We are in the process of renovating the hotel. We hope your next stay will be better.

Should you require any further assistance, please do not hesitate to contact me.

Kind regards,
Reservations Manager
Cumberland Hotel and Conference Center

Cumberland Hotel
Natalie A - May 2025
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
4/5
Natalie A
With partner

Lovely place.

I had a wonderful stay, staff in the kitchen and around the hotel were very friendly and helpful. My only sour point is that on the 2nd morning of my stay, the water in the showers was not warm.

Cumberland Hotel 's response

Hi Natalie

Thank you for the review.

Thank you for informing us about the water; we will have a look at it. We are looking forward to your next visit.

Should you require any further assistance, please do not hesitate to contact me.

Kind regards,
Carley

Cumberland Hotel
Ameidia P - May 2025
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Ameidia P
Family with young children

Convenience, relaxed and we loved the pool view from the breakfast venue.

Our stay was good except for a few things which we informed the lady at reception about when we checked out on Sunday.

Cumberland Hotel 's response

Hi Ameidia,

Thank you for the review.

We hope to see you soon.

Should you require any further assistance, please do not hesitate to contact me.

Kind regards,
Reservations Manager
Cumberland Hotel and Conference Center

Cumberland Hotel
Reginald A - May 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Reginald A
Family with young children

Lekker.

Die kuier was baie aangenaam. Personeel baie bereidwillig om hulp te verleen.

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Nice.

The visit was very pleasant. Staff very willing to help.

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Cumberland Hotel 's response

Good day Mr. Abrahams. Hope you are well, thank you for your positive feedback. I'll share it with our team. Hope to see you and your family soon.
Regards
Godfrey Blaauw

Cumberland Hotel
Geoff T - Jul 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Geoff T
Family with teenagers

Comfortable.

Enjoyable. Staff were helpful and friendly.

Cumberland Hotel 's response

Thank you for the positive review; it is well received. Kind regards. Cherene, Reservationist.

Cumberland Hotel
Devon D - Dec 2024
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
2/5
Devon D
Family with young children

Onsmaaklik.

Ek het nie lekker gebly nie. Daar was 'n probleem om die gesinskamer wat ek bespreek het te bekom en na 'n lang gesukkel kon ons toegang kry tot 'n gepaste gesinskamer. Die kos was substandaard en higiëne en netheid was 'n groot probleem. Kommunikasie m.b.t. Kersfees reëlings was 'n probleem, bv. restaurant wat gesluit was ens.

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Disgusting.

I did not have a good stay. There was a problem getting the family room I booked and after a long struggle we were able to get access to a suitable family room. The food was substandard and hygiene and cleanliness was a big problem. Communication regarding Christmas arrangements was a problem, e.g. restaurant being closed etc.

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Cumberland Hotel 's response

Ons as Cumberland Hotel vra hartlik omverskoning dat u so 'n onsmaaklike tyd ervaar het by ons in u tydperk van bly. Ons werk aan die saak en maak dit ons missie om te verbeter waar nodig is. Dankie vir die terugvoer, dit word gewaardeer.

Groete, Cherene, Reservationist.

Cumberland Hotel
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Special Offer 20% off
Get 20% off (minimum 2 night stay). Valid for stays from 18 Dec 2024 until 30 Sep 2025.
From R1 710
R 1 710 R 1 368
per night (sleeps 2)
10 reviews
Reserve
SECURE PAYMENT VIA
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From R1 710
R 1 710 R 1 368
per night (sleeps 2)
Reserve
  • Capacity: 102 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • Address: 2 Stockenstrom Street, Worcester, 6850, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA10322c35d045788aad38c2756df6e3ba476f5c30ededc7b8a29ae6a0011f21b80a39f7a948bdec1d942ae86d8de083c4c85f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R1 710 nowFrom R1 368 per night (sleeps 2) 10 5 1 5 2 Stockenstrom Street Worcester 6850 Western Cape 021 201 8900 14:00-19:00 11:00 -33.640354259193 19.44471180439
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