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De Hoek Guesthouse

6 reviews
B&B

Review Summary

4 out of 5from 6 reviews for De Hoek Guesthouse
Cleanliness
4.5/5
Service
3.7/5
Location
4.2/5
Safety
4.3/5
Value for money
3.5/5
Henri B - Nov 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Henri B
With partner

Uitstekend. Baie welkom gevoel en daar was absoluut niks om oor te kla nie!

Was baie bly om 'n goeie blyplek naby my broer te kry. Pragtig skoon met uitstekende diens, ontbyt en sekuriteit in 'n goeie, netjiese en stil woonbuurt. Sal vir seker weer daar bly as ek Baai toe kom.

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Outstanding. Felt very welcome and there was absolutely nothing to complain about!

Was very happy to find a good place to stay near my brother. Beautifully clean with excellent service, breakfast and security in a good, neat and quiet neighbourhood. Will definitely stay there again when I come to the Bay.

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Rion T - Nov 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Rion T
Individual traveller

Good.

Excellent, friendly service.

Wade S - Sep 2023
Overall rating
Cleanliness
5/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
3/5
Wade S
With partner

Not a pleasant experience at all.

The host was not there to welcome us. We spent 15 minutes knocking to get into the property. There was no fresh milk for coffee, we had to make do with Cremora. TV channels was limited to SABC with very poor reception. The shower head was shocking and it was difficult to shower. I realised I had booked in the wrong area and there was no option to cancel. Not very accommodating.

De Hoek Guesthouse 's response

Hi Wade,
I was very concerned that you did not enjoy your stay with us. I have checked on your complaints and this is my findings.
You arrived just after 22:00 without advising us that you will be a late check-in. We have a manager, like lots of other establishments, who checks guests in. The fact that you waited for him to open up is because we thought you were not coming anymore. Surely you cannot expect us to wait for guests indefinitely.
You booked a Standard room, but we upgraded you to a DeLux room at no cost to you.
I checked the TV channels personally and there is nothing I can see that is wrong with the reception. We do not advertise that we have DStv.
I checked the shower. It is an adjustable head and there is nothing wrong with the shower. It is connected to a high-pressure 200L geyser and is perfect for showering.
You say you realised you booked in the wrong area. I do not understand this comment. We are in a quiet and perfectly safe area. If you wanted an establishment in a more vibrant area then I can only apologise.
Regarding the Cremora no other guests have complained about this, but if you mentioned it to our Manager he would have sorted it out for you. It is no good to complain about something like this only after you have checked out.
I checked on our records, we have had 34 guests in Room 3 this year so far without any complaints and quite a number of compliments.

De Hoek Guesthouse
Johan S - Oct 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Johan S
Individual traveller

Baie lekker.

Net 'n bietjie TV, die kanaal het nie baie goeie opvangs nie.

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Very nice.

Just a little TV, the channel does not have very good reception.

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Gerrit E - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerrit E
Individual traveller

Baie gemaklik, skoon, veilig, goed geleë vir my doel, moderne afwerking.

Die gasheer was baie behulpsaam. Die akkommodasie was skoon, goed geleë en het veilig gevoel. Sal definitief weer hier kom bly as die geleentheid homself voordoen.

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Very comfortable, clean, safe, well located for my purpose, modern finish.

The host was very helpful. The accommodation was clean, well located and felt safe. Will definitely stay here again if the opportunity presents itself.

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Venessa F - Aug 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
1/5
Venessa F
Individual traveller

Daar was geen warm water nie!

Was baie teleurgesteld. Daar was geen warm water nie.

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No warm water.

Very disappointing. No warm water.

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  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 14 Weybridge Drive, Weybridge Park, Gqeberha (Port Elizabeth), 6070, Eastern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDE1ZGUzNTE5LWJlN2UtNDUzYS05MzExLWU2MTllOTQ0NTA2Zg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 100 per night, for 2 ppl 6 5 1 4 14 Weybridge Drive Weybridge Park 6070 Eastern Cape 021 201 8900 14:00-19:00 10:00 -33.96075 25.51349
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