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Desert Palace Hotel

Review Summary

4.1 out of 5from 79 reviews for Desert Palace Hotel
Cleanliness
4.1/5
Service
4.0/5
Location
4.1/5
Safety
4.3/5
Value for money
3.9/5
Eleonora D - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Eleonora D
With friends

Good, friendly and clean.

It was a pleasant stay over. Very friendly staff, good food, nice and clean rooms.

Stephen M - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Stephen M
On business

200% any time again.

Alles was fantasties. Ek beveel julle 200% aan vir almal.

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200% any time again.

Everything was fantastic. I recommend you 200% to everyone.

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Yolanda S - Sep 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Yolanda S
With partner

Amazing! Baie vriendelik en behulpsaam. Die kos is van die beste. Ek hou so vol.

My heel eerste keer in julle pragtige dorp. Mense is baie vriendelik en julle laat mens onmiddellik tuis voel.

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Amazing! Very friendly and helpful. The food is some of the best. I keep it up.

My very first time in your beautiful town. People are very friendly and you immediately make you feel at home.

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Magda N - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Magda N
Family with teenagers

Skoon, netjies, rustig.

Almal was baie behulpsaam en vriendelik. Lewer baie goeie diens.

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Clean, tidy, quiet.

Everyone was very helpful and friendly. Provide very good service.

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Rita O - Mar 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
4/5
Rita O
With partner

Rustig en aangenaam.

Die kamer was gerieflik behalwe vir die een matras wat baie "pap" was, en die lugversorger wat gebreek was. Maar die personeel het ons baie gou oorgeskuif na 'n ander kamer. Personeel baie vriendelik en die hele area netjies en skoon. Die restaurant en kos is puik.

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Quiet and pleasant.

The room was comfortable except for the one mattress which was very "soft", and the air conditioner which was broken. But the staff moved us to another room very soon. Staff very friendly and the whole area neat and clean. The restaurant and food are great.

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Bruce H - Jul 2024
Overall rating
Cleanliness
1/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Bruce H
Individual traveller

Aangename ervaring.

Staf was vriendelik en baie behulpsaam.

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Pleasant experience.

Staff were friendly and very helpful.

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Andre D - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Andre D
With partner

Uitstekende diens en vriendelike personeel.

Vandat ons gearriveer het, het ons goeie diens gekry en baie glimlagte.

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Excellent service and friendly staff.

From the moment we arrived, we received great service and lots of smiles.

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Terence V - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Terence V
Individual traveller

Baie netjies en goeie diens.

Sien sterre.

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Very neat and good service.

See stars.

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Mariette O - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Mariette O
With partner

Absoluut die moeite werd.

Vriendelike personeel. Netjiese kamers. Top-gehalte etes en diens. Tot 'n motorwas diens. Sal definitief weer besoek.

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Absolutely worth it.

Friendly staff. Neat rooms. Top-quality meals and service. To a car wash service. Will definitely visit again.

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Gerald V - Jul 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Gerald V
On business

Baie lekker plek.

Baie lekker plek met krag as daar load shedding is! Dit is baie gerieflik en baie sentraal geleë.

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Very nice place.

Very nice place with power if there is load shedding! It is very comfortable and very centrally located.

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Antonie V - Feb 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
3/5
Antonie V
Individual traveller

Vriendelike en netjiese verblyf. Klein dingetjies wat pla.

Ontvangs was baie flink en vriendelik en die kamer super netjies. Mens sou verwag het dat daar by die bed voorsiening gemaak word vir die laai van selfone (mens moes letterlik die bed wegtrek om by 'n muurprop uit te kom). Die ketel is nie koordloos nie en dus moet mens ook afbuk om die prop uit te trek vir volmaak. Mure is maar dun - kon die gas in naburige kamer hoor snork en enige beweging of gepraat in die gang was goed hoorbaar. Die restaurant was 'n teleurstelling. Behalwe vir uitstekende uieringe en 'n vars yskoue beer-on-tap, was die (in my geval chicken schnitzel) maar vaal. Met die Dom Pedro is 'n dun strootjie voorsien wat met die eerste teug toegetrek het. Hoewel die kelner vriendelik was en vinnig om die bestelling te neem, het sy skoon verdwyn en moes 'n ander kelner maar later die borde kom haal en haar weer gaan soek vir 'n faktuur.

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Friendly and tidy accommodation. Small things that bother.

Reception was very fast and friendly and the room super neat. One would have expected that provision would be made by the bed for charging mobile phones (you literally had to pull the bed away to get to a wall plug). The kettle is not cordless and therefore you also have to bend down to pull out the plug for filling. Walls are thin - could hear the guest in neighboring room snoring and any movement or talking in the hallway was audible. The restaurant was a disappointment. Apart from excellent onion rings and a fresh ice-cold beer-on-tap, the (in my case chicken schnitzel) was bland. With the Dom Pedro, a thin straw was provided that closed with the first sip. Although the waiter was friendly and quick to take the order, she disappeared cleanly and another waiter had to come and collect the plates later and look for her again for an invoice.

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Anene M - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Anene M
On business

Staff excellent, friendly and helpful.

Staff excellent. Need to check rooms before checking in a guest to ensure side lights working, TV is correctly set, the telephone is working as well as the safe. Staff quickly rectify any problems and with a smile.

Henriehetti L - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Henriehetti L
With partner

Was heel aangenaam, behalwe vir die 2 enkelbedjies.

In bespreking gevra vir 'n dubbelbed.

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Was very pleasant, except for the 2 single beds.

In booking asked for a double bed.

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Hans B - Feb 2023
Overall rating
Cleanliness
4/5
Service
2/5
Location
4/5
Safety
5/5
Value for money
3/5
Hans B
With partner

Die diens laat baie te wens oor.

By die ontbyt was daar geen borde of lepels nie. Diens was swak.

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The service leaves a lot to be desired.

At breakfast there were no plates or spoons. Service was poor.

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Anonymous Guest - Sep 2023
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Anonymous Guest
Individual traveller

Restaurant closed, noisy, not feeling safe.

Reception but weak. Discussed here about restaurant but was not open. Corridors very noisy, even had to complain that doors had to be locked. Not for the sophisticated traveler.

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Ri-alrene V - Nov 2023
Overall rating
Cleanliness
4/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
1/5
Ri-alrene V
Individual traveller

Not good.

Did not get the room I booked. Specifically booked a double bed and had to sleep on a single bed.

Anonymous Guest - Dec 2023
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
2/5
Anonymous Guest
With partner
Rozanne S - Jan 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
2/5
Rozanne S
With partner

Dit was okay. Niks besonders nie.

Ons het meer verwag. Die pizza was die hoogtepunt.

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It was okay. Nothing special.

We expected more. The pizza was the highlight.

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Wanda J - Jul 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wanda J
Individual traveller

Vriendelike diens.

Kamers skoon en netjies. Veilig. Sal beslis elke keer daar tuisgaan wanneer ek heen en weer Gauteng toe reis.

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Friendly service.

Rooms clean and tidy. Safe. Will definitely stay there every time I travel back and forth to Gauteng.

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Bernard R - Jul 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Bernard R
With partner

Wonderlike plekkie en baie rustig.

Jy kan enige tyd van hierdie plek gebruik maak. Parkering kan 'n probleem raak, aangesien daar ook 'n casino op die perseel is en baie van dit gebruik maak.

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Wonderful place and very peaceful.

You can use this place at any time. Parking can become a problem as there is also a casino on site and many use it.

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Suzanne S - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Suzanne S
On business

The staff was very professional and helpful at reception, with the aircon and the staff at your restaurant.

The rooms were clean, we received a warm welcome from the staff. They are extremely professional and the service was very nice. The staff is very friendly. The food was exceptional, we had your Chicken Schnitsels and your prices were a surprise, some restaurants will charge over R50-00 for a glass of wine. The glasses were clean and not chipped. It is a lovely place and I will definitely not stay anywhere else.

Carika J - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Carika J
Family with young children

Amazing.

Dit was so ontspannend.

Wanda J - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wanda J
Individual traveller

Skoon, netjiese kamers en vriendelike personeel.

Sal beslis elke keer daar tuisgaan wanneer ek tussen Springbok en Gauteng reis.

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Clean, tidy rooms and friendly staff.

Will definitely stay there every time I travel between Springbok and Gauteng.

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Jarryd S - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jarryd S
With partner

Goeie diens en ervaring.

Was lekker gewees in Upington.

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Good service and experience.

Had a great time in Upington.

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Kobus F - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Kobus F
With partner

Vriendelike diens, skoon en netjiese kamers, lekker kos.

Sal definitief weer daar bly.

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Friendly service, clean and tidy rooms, good food.

Will definitely stay there again.

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Christina V - Feb 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Christina V
With partner

Al you need under one roof.

Only bad cellphone signal, very frustrated.

Jan H - Dec 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
2/5
Jan H
Family with teenagers

Nice.

Ek sal weer gaan oorslaap. Daar was net 'n probleem met die bespreekte kamers. Dis gou reg gestel, dankie.

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Nice.

I will go to sleep again. There was just a problem with the booked rooms. It was fixed soon, thanks.

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Alida V - Jan 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
2/5
Value for money
5/5
Alida V
With partner

Vir R650 'n nag kry jy beslis waarvoor jy betaal.

Die Hotel is nooit stil nie tipies aan 'n kasino. Gaste se gesprekke in gange in oggend ure is duidelik hoorbaar. Dis 'n jammerte dat die hotel nie van die kasino kan geskei word nie. Die kamer self is netjies en skoon en die personeel is vriendelik. Sekuriteit is moeilik met 'n aangrensende golfbaan waar daar nie sekuriteit sigbaar is nie. Wel baie lekker gebly in die besige plekkie.

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For R650 a night you definitely get what you pay for.

The Hotel is never quiet, typical of a casino. Guests' conversations in corridors in the morning hours are clearly audible. It's a pity that the hotel cannot be separated from the casino. The room itself is neat and clean and the staff is friendly. Security is difficult with an adjacent golf course where there is no security visible. Well, very nice stay in the busy place.

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Siegfried V - Nov 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Siegfried V
With partner

Baie geniet. Dankie.

Baie Platteland rustig. Baie geniet. Kos heerlik.

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Enjoyed a lot. Thank you.

Very Countryside quiet. Enjoyed a lot. Food delicious.

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Anonymous Guest - Mar 2022
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Anonymous Guest
On business
Tinus R - Feb 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
3/5
Tinus R

Gerieflik vir oornag.

Alles beskikbaar vir een nag se oorslaap. Casino veroorsaak dat van die gaste remoerig is.

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Comfortable for overnight stay.

Everything available for one night's stay. Casino causes some of the guests to be rowdy.

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William B - Jan 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
William B
With partner

Dit het voldoen aan die verwagting.

Upgrades need to be considered, especially in the rooms. The entrance road, branching off from the main road, need to be lit up at night. It poses a safety risk, whilst security officers could also be provided at the main entrance.

Rohann S - Jan 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
1/5
Rohann S
With partner

Baie sleg.

Gaste drink, mors en lawaai tot laat nag en van vroeg oggend af. Los hul drankbottels orals en vergader voor mens se kamerdeur in net handdoeke gekleë en lawaai en kuier. Die kombuis neem ure om kos voor te berei en die algehele toestand en voorkoms van die hotel vertoon glad nie soos op die fotos nie.

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Very bad.

Guests drink, spill and make noise until late at night and from early in the morning. Leave their drink bottles everywhere and gather in front of one's room door dressed only in towels and make noise and socialize. The kitchen takes hours to prepare food and the overall condition and appearance of the hotel is not at all as shown in the photos.

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Heike B - Jan 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Heike B
With partner

Use your money somewhere else.

Everything here at the casino was below average. For the amount that you pay for an executive room you can get way better value for money somewhere else in town. Me and my partner when on a day trip, and booked it as such. The room they gave us had 2 single beds of just 1 double. I was okay with it but then they only gave 1 set of towels and 1 of everything else (eg. coffee etc). The fridge was full of mould. The phone was broken so no room service or front desk calls. So we went to the restaurant, they are heavily overpriced and the food is so disappointing and again, below average. Don't understand how they're still open.

Henre O - Dec 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Henre O
With partner

Nooit weer in my lewe.

Ons was die verste kamer gegee, geen lift. Badkamer se lig het nie gewerk nie, extractor fan in badkamer klink soos 'n trekker. Water was af! Kamer vol groot spinnekoppe! Spinnerakke orals. Plugs het nie gewerk om fone te charge. Swak-gelaste kragkonneksies onder die tafel wat brandgevaar inhou. Mense het geraas tot 01:00 die oggend en dit nadat ons heeldag op die pad was en die volgende dag weer moes aanry. 'n Totale gemors en was verleentheid vir my gewees omdat ek die plek gekies het. WiFi was onbruikbaar. Moes data op foon gebruik. Nee wat.

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Never again in my life.

We were given the farthest room, no lift. Bathroom light did not work, extractor fan in bathroom sounds like a tractor. Water was off! Room full of big spiders! Cobwebs everywhere. Plugs did not work to charge phones. Poorly welded power connections under the table which pose a fire hazard. People made noise until 01:00 in the morning and this after we had been on the road all day and had to drive again the next day. A total mess and was embarrassing for me because I chose the place. WiFi was unusable. Had to use data on phone. No what.

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Anonymous Guest - Sep 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Anonymous Guest
With partner

Had to find another place to sleep, dirty.

Dirty, I want my money back. Went to find another place to sleep.

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Amelia S - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amelia S
With partner

Ons was beïndruk met die Desert Palace Hotel.

As jy iets anders as die gewone blyplek in gedagte het, is die Desert Palace Hotel die perfekte keuse. Die prys was 'n groot verassing, sowel as die vriendelike diens, netheid en ligging. Sal baie beslis aanbeveel.

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We were impressed with the Desert Palace Hotel.

If you have in mind something different from the usual place to stay, the Desert Palace Hotel is the perfect choice. The price was a great surprise, as was the friendly service, cleanliness and location. Would definitely recommend.

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Danel D - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Danel D
Individual traveller

Fantasties!

Alles is gerieflik en bymekaar. Restaurant se kos is uit die boonste rakke.

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Fantastic!

Everything is convenient and collected. The restaurant's food is top notch.

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Owen K - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Owen K
Family with teenagers

Hulle kos was baie lekker.

Diens was baie goed in my huis taal. Baie vriendelike diens en baie om te doen daar.

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Their food was very tasty.

Service was very good in my home language. Very friendly service and lots to do there.

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Brian B - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Brian B
Family with teenagers

Fantasties.

Skoonmakers, toonbankassistente, waiters en ander personeel was baie vriendelik en behulpsaam.

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Fantastic.

Cleaners, counter assistants, waiters and other staff were very friendly and helpful.

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Petrus Salomon W - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Petrus Salomon W
With partner

Uitstekende diens.

Uitstekende diens en vriendelike diens.

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Excellent service.

Excellent service and friendly service.

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Frederick T - Aug 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Frederick T
Individual traveller

Veilige, netjiese plek.

Plek is netjies en goedgeleë.

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Safe, tidy place.

Place is neat and well located.

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Elizabeth J - May 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elizabeth J
With partner

Dit was lieflik!

Die slaapkamer was baie skoon, netjies en pragtig. Die diens was goed. Die addisionele aktiwiteite, soos die putt putt, was pret en boonop baie goed geprys! Desert Palace sien ons binnekort weer.

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It was lovely!

The bedroom was very clean, tidy and beautiful. The service was good. The additional activities, such as the putt putt, were fun and very well priced! See you soon Desert Palace.

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Valentino L - May 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Valentino L
With friends

Fantastic!

The 2 days were just good and relaxing, perhaps just look at the beds however, the one I slept on was not so comfy.

Henk V - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Henk V
On business

Sowat van netheid en diens het ek lank terug beleef. Knapgedaan.

Die personoeel se vriendelikhied en professionaliteit word deur min oortref. My kamer was baie netjies maar tog vriendelik. Alhoewel alle personeel my tuis laat voel het, het Rosa, by die restaurant, uitgestaan. Op pad uit, het ek van die "housekeeping" dames raakgeloop en die goeie wense wat hulle my gegee het, weerklink steeds in my ore. 'n Netjiese, veilige en aangename oornag om batterye te laai na 'n lang dag se bestuur en werk.

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Some of the cleanliness and service I experienced a long time ago. Well done.

The friendliness and professionalism of the staff is second to none. My room was very neat but friendly. Although all staff made me feel at home, Rosa, at the restaurant, stood out. On my way out, I ran into some of the "housekeeping" ladies and the good wishes they gave me still echo in my ears. A neat, safe and pleasant overnight to charge batteries after a long day of driving and working.

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Theo V - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Theo V
With partner

Veilig en gerieflik.

Vriendelike en behulpsame personeel. DIe fasiliteite is skoon en netjies en het alles wat nodig is vir 'n oornag stop.

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Safe and convenient.

Friendly and helpful staff. The facilities are clean and tidy and have everything needed for an overnight stop.

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Charlotte D - Dec 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Charlotte D

Was tevrede, maar kamer was nie reg toe ons half 4 inboek nie.

Beddegoed was nie op die bed nie, moes buite wag tot hul die bed oorgetrek het.

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Was satisfied, but room was not ready when we checked in at half past four.

Bedding was not on the bed, had to wait outside until they covered the bed.

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Janine P - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Janine P
With friends

Baie lekker

Die swembad moet net bietjie skoongemaak word. Die kos is baie lekker. Baie vriendelik.

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Very nice

The pool just needs a little cleaning. The food is very nice. Very friendly.

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Johan S - Sep 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Johan S
With partner

Baie lekker gekuier, die diens is goed, die uitsig vanaf die kamer was baie mooi.

Die restaurant is nie baie netjies nie, die kos is beslis die swakste van al die plekke waar ons gebly het. Dié afdeling kort dringende aandag.

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Had a great time, the service is good, the view from the room was very nice.

The restaurant is not very tidy, the food is definitely the worst of all the places we stayed. This section needs urgent attention.

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Andre D - Jun 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Andre D
With friends

Uitstekende diens deur behulpsame personeel.

Geen klagtes oor Desert Palace of die dorp nie.

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Excellent service by helpful staff.

No complaints about Desert Palace or the town.

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Marina L - Aug 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Marina L
With partner

Gerieflik vir een aand se oorslaap terwyl op pad na volgende bestemming.

Netjies. Restaurant is ontspanne en heerlik buite, indien verkies. Gerieflike enkelaand-oorslaap.

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Convenient for one night's sleep while en route to next destination.

Tidy. Restaurant is relaxed and lovely outside, if preferred. Comfortable single night stay.

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Arthur S - May 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Arthur S
With partner

Kuier in Upington tussen vriende was aangenaam.

Bestuur kan moontlik meer bystand aan die ontvangspersoneel verleen wanneer klagtes ingedien word deur kliënte; veral oor naweke waar dit by herstelwerk kom. Lekkende toilet in kamer was nie herstel gedurende ons verblyf nie.

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Visiting in Upington among friends was pleasant.

Management could possibly provide more assistance to the reception staff when complaints are lodged by customers; especially on weekends when it comes to repairs. Leaking toilet in room was not repaired during our stay.

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Malcolm L - Feb 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Malcolm L
With partner

Baie lekker gewees.

Fasiliteite soos putt-putt, bowling en casino het grotendeels bygedra tot die lekker kuier.

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It was very nice.

Facilities such as putt-putt, bowling and casino largely contributed to the fun.

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Barbara N - Oct 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Barbara N
With partner

Dit was nie 'n baie bevredigende ondervinding nie.

Daar was geen hysbak. Ons moes met trappe opsukkel, sonder hulp tot aan die einde van die hotel. Die gaste was ook baie lawaaierig in die vroeë oggendure met deure wat klap ens.

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It was not a very satisfying experience.

There was no elevator. We had to struggle up the stairs, unaided, to the end of the hotel. The guests were also very noisy in the early hours with doors slamming etc.

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Marietjie D - Apr 2021
Overall rating
Cleanliness
5/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
3/5
Marietjie D
With partner

Okay.

Ontvangs en rekeningafdeling is pateties. Ons kry sommer 'n rekening vir aandete wat 'n persoon op ons kamer nommer geëet het. Ons het 2 nagte bespreek deur webtuiste en toe word dit vertel deur ontvangs dat ons net 1 nag bespreek het.

Melanie K - Sep 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
4/5
Melanie K
Family with teenagers

Clean and hospitable.

Note that it is not a frequent destination but I will use it the next time I need to travel to Upington.

Andrè H - Feb 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
3/5
Andrè H
With friends

Die hele proses was baie maklik en ons het gerieflik gebly, baie dankie.

Ons is net baie jammer dat ons meer as 80 km van ons bestemming af moes oornag. Met ons reis na die Augrabieswaterval toe het ons by tientalle gastehuise verby gery wat ons onbewus was van, en ook nie ge "google" kon word omdat ons nie die name geken het nie, en baie min van hulle op die webtuiste verskyn het.

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The whole process was very easy and we had a comfortable stay, thank you very much.

We are just very sorry that we had to spend the night more than 80 km from our destination. On our trip to the Augrabies Falls, we drove past dozens of guest houses that we were unaware of, and could not be "googled" because we did not know the names, and very few of them appeared on the website.

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Liezl B - Dec 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
2/5
Safety
4/5
Value for money
4/5
Liezl B

Driving to Upington cam be a real challenge, the road is super long from Cape Town so it might be better to fly.

Not a lot to do in Upington.

Esmé V - Nov 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Esmé V
With partner

Mediocre.

Die tuin en plaveisel om die sirkel kort aandag. Die ingangsportaal is teleurstellend en lyk afgerem en oud. Die kamer was skoon en netjies. Die restaurant lyk afgerem en kan belê in ordentlike tafeldoeke sonder plastiese oortreksels en gedekte tafels. Hul kos en diens in die restaurant was puik.

Valdene P - Dec 2021
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
1/5
Valdene P
With partner

Nie wat ons verwag het nie.

Met aankoms het ons 'n kamer ontvang sonder linne. Baie teleurstellend, want ons was reeds 8 ure op die pad. Moes wag vir ander kamer. Restaurant se diens was baie swak, min kelners aan diens, ons het uur gewag vir ons kos en toe kos uiteindelik by ons aankom was dit nie alles nie. Volgende oggend met ontbyt was buffet nie opgestel nie en ons moes reël met kelner hoe om ontbyt vir ons te bedien.

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Not what we expected.

On arrival we received a room without linen. Very disappointing as we had already been on the road for 8 hours. Had to wait for other room. Restaurant service was very poor, few waiters on duty, we waited hour for our food and when food finally arrived to us it was not all. Next morning at breakfast buffet was not set up and we had to arrange with waiter how to serve breakfast for us.

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Maritza S - Oct 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Maritza S
Family with young children

Lekker oornag en almal het goed rus ingekry vir die volgende dag se gebeure

Ons het oornag by Desert Palace Hotel en kon rustig en gemaklik klaar maak die volgende oggend om 'n begrafnis by te woon

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A good night's sleep and everyone was well rested for the next day's events

We spent the night at Desert Palace Hotel and were able to finish in peace and comfort the next morning to attend a funeral

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Hendrik B - Sep 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hendrik B
On business

Aangenaam.

Aangenaam, veilig en goed vir oornag.

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Pleasant.

Pleasant, safe and good for overnight.

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Albertus Venter V - Mar 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Albertus Venter V
Individual traveller

Lekker.

Basies en lekker. Sal weer daar oorslaap.

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Nice.

Basic and delicious. Will stay there again.

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Elize L - Feb 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elize L
Family with teenagers

Baie lekker.

Vriendelik mense en altyd behulpsaam.

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Very nice.

Friendly people, always helpful.

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Fanie R - Dec 2020
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Fanie R
With partner

Plek netjies en skoon - ligging goed buite dorp.

Easy to find, outside of town, neat and new, air-conditioning working well!

Duan N - Dec 2020
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Duan N
Family with teenagers

Okay.

Hotel was 'n hotel op 'n stadium, maar kan doen met 'n renovation.

Hendry C - Sep 2020
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
5/5
Hendry C
With partner

Great.

Personeel van hotel het my verblyf baie aangenaam gemaak.

Terance F - Feb 2020
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Terance F
Individual traveller

It was okay. Nothing exceptional.

Some of the guests were very noisy when retiring. Impacted my sleep.

Marie B - Feb 2020
Overall rating
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
2/5
Value for money
1/5
Marie B
With partner

Nie die geld werd.

Kamers ruik na rook, baie goed los en nie goed vasgemaak.

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Not worth the money.

Rooms smell of smoke, very loose and not well fastened.

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Marlynn M - Sep 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Marlynn M
With partner

Aangename verblyf.

Blyplek was bevredigend. Het aan personeel inligting rakende interessanthede om te besoek gevra. Kon nie van hulp wees. Kon nie vrae rakende byvoorbeeld pad na en van Augrabies beantwoord nie. Is nie ingelig oor Matriekafskeid daar nie. Met terugkom van dorp 30 minute in tou gewag voor ons kon ingaan. Parkering vir gaste was ook 'n probleem. Het aan persone by ontvangs inligting oorgedra.

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Pleasant stay.

Accommodation was satisfactory. Asked staff for information regarding places of interest to visit. Couldn't be of help. Couldn't answer questions regarding for example road to and from Augrabies. Wasn't informed about Matric farewell there. On coming back from town we waited in line for 30 minutes before we could enter. Parking for guests was also a problem. Passed on information to persons at reception.

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Desert Palace Hotel 's response

Dear Marlynn,

Ons is jammer vir die ongerief tydens u verblyf hier by ons. Die inligting is oorgedra aan die verskeie departemente om geriewe vir u en ons ander gaste te verbeter vir 'n volgende besoek.

Groete
Desert Palace Hotel

Desert Palace Hotel
Pieter O - Aug 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Pieter O
With partner

Rustige area met mooi blyplek en lekker kos.

Baie rustige area waar Desert Palace Hotel is. Lekker kos in die restaurant met vriendelike personeel. Die gholfbaan reg teenaan is deel van die perseel - wonderlike uitleg. Sal weer daar inboek indien in die omgewing.

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Quiet area with nice place to stay and good food.

Very peaceful area where Desert Palace Hotel is. Nice food in the restaurant with friendly staff. The golf course directly opposite is part of the premises - wonderful layout. Will check in there again if in the area.

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Henry V - Jan 2019
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Henry V
With partner

Die kamer was groot en skoon en die uitgang op die golfbaan baie lekker.

Die diens was oor die algemeen goed, maar nie uitstekend nie. Die eetgeriewe is nie watwonders nie en ons kon op die laaste dag nie ontbyt eet nie omdat hulle eers 8 uur oopgemaak het. Die aandete was lekker. Dit was nie netjies om die swembad nie.

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The room was spacious and clean and the exit onto the golf course was very nice.

The service was generally good, but not excellent. The dining facilities are not wonderful and we couldn't eat breakfast on the last day because they only opened 8 hours. The dinner was nice. It wasn't neat around the pool.

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Gideon B - Dec 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Gideon B
With partner

Was baie teleurgesteld met aankoms. Die hele voorportaal en van die gange het na rook geruik.

Ons was teleurgesteld want ons het meer verwag en die rookreuk het ons heeltemal afgesit!

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Was very disappointed upon arrival. The entire entry hall and some of the passages smelled like smoke.

We were disappointed because we expected more and the smell of smoke was bad.

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Gerard V - Jun 2019
Overall rating
Cleanliness
2/5
Service
3/5
Location
2/5
Safety
2/5
Value for money
1/5
Gerard V
Family with young children

Onbevredigend.

Die plek is oud. Ruik na rook orals. TV in kamers oud en beeld swak.

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Unsatisfied.

The place is old. Smells like smoke everywhere. TV in rooms old and poor quality.

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Desert Palace Hotel 's response

Beste Gerard,

Baie dankie vir die terugvoer. Ons is jammer vir u slegte ervaring.

Ons het intussen infrastrukturele veranderinge aangebring om die rook reuk te verwyder.

Ons hoop om julle binnekort weer by ons te sien.

Groete
Desert Palace Holtel

Desert Palace Hotel
Karen B - Nov 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Karen B
With partner

Will stay again.

Friendly staff and safe environment.

Philip J - Jun 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Philip J
With partner

Onpersoonlk.

Wil voorkom asof renovasies onderneem word reg rondom ons kamer. Mense vriendelik en saaklik. Het casino geniet. Restaurant benodig opknapping. Kos goed.

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Impersonal.

It seems like renovations are taking place all around the room. The people are friendly and to the point. Enjoyed the casino. Restaurant needs to be renovated. Great food.

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Hein S - Nov 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
4/5
Hein S
Individual traveller

Verblyf was okay.

Ek het die matras as swak ervaar.

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Accommodation was okay.

I experienced the mattress as being bad.

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Frik B - Mar 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
1/5
Safety
3/5
Value for money
3/5
Frik B
With partner

Nie aan te beveel.

Die sigaretrook van die casino area deurtrek die hele hotel en alle areas is die rook 'n lastigheid. Ook in ons kamer wat die verste weg van die casino area was. Kamer was nie gereed met ons aankoms om 14h10 nie. Ons moes 30 minute wag. Geen hotel gids beskikbaar in kamer nie.

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Not to recommend.

The cigarette smoke from the casino area permeates the entire hotel and all areas, the smoke is a nuisance. Also in our room which was the furthest away from the casino area. Room was not ready upon our arrival at 14h10. We had to wait 30 minutes. No hotel guide available in room.

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David M - May 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
David M
With partner

Uitsteekende,waarde vir geld!

Van ons aankoms tot ons vertrek, was alles puik -,wat meer kan ons sê!

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Excellent, value for money!

Everything was amazing from the moment we arrived until we left!

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From
From R 1 380
per night, for 2 ppl
From
R 1 380
per night, for 2 ppl
Make a Booking
  • Capacity: 32 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: Erf 1, Golf Course Road, Keidebees, Upington, 8801, Northern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGE3YzJmM2Y2LTdkNWYtNGRkNS04MjFiLTRkMDEyNjhjZGZhNQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 380 per night, for 2 ppl 79 5 1 5 Erf 1, Golf Course Road Keidebees 8801 Northern Cape 021 201 8900 14:00-19:00 10:00 -28.427050161068 21.299615188947
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