Desert Palace Hotel
Review Summary
Eleonora D - Apr 2024
Overall rating
Good, friendly and clean.
Stephen M - Oct 2023
Overall rating
200% any time again.
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200% any time again.
Everything was fantastic. I recommend you 200% to everyone.
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Yolanda S - Sep 2023
Overall rating
Amazing! Baie vriendelik en behulpsaam. Die kos is van die beste. Ek hou so vol.
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Amazing! Very friendly and helpful. The food is some of the best. I keep it up.
My very first time in your beautiful town. People are very friendly and you immediately make you feel at home.
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Magda N - Aug 2024
Overall rating
Skoon, netjies, rustig.
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Clean, tidy, quiet.
Everyone was very helpful and friendly. Provide very good service.
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Rita O - Mar 2024
Overall rating
Rustig en aangenaam.
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Quiet and pleasant.
The room was comfortable except for the one mattress which was very "soft", and the air conditioner which was broken. But the staff moved us to another room very soon. Staff very friendly and the whole area neat and clean. The restaurant and food are great.
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Bruce H - Jul 2024
Overall rating
Aangename ervaring.
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Pleasant experience.
Staff were friendly and very helpful.
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Andre D - Aug 2023
Overall rating
Uitstekende diens en vriendelike personeel.
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Excellent service and friendly staff.
From the moment we arrived, we received great service and lots of smiles.
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Terence V - May 2023
Overall rating
Baie netjies en goeie diens.
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Very neat and good service.
See stars.
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Mariette O - Mar 2023
Overall rating
Absoluut die moeite werd.
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Absolutely worth it.
Friendly staff. Neat rooms. Top-quality meals and service. To a car wash service. Will definitely visit again.
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Gerald V - Jul 2023
Overall rating
Baie lekker plek.
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Very nice place.
Very nice place with power if there is load shedding! It is very comfortable and very centrally located.
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Antonie V - Feb 2023
Overall rating
Vriendelike en netjiese verblyf. Klein dingetjies wat pla.
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Friendly and tidy accommodation. Small things that bother.
Reception was very fast and friendly and the room super neat. One would have expected that provision would be made by the bed for charging mobile phones (you literally had to pull the bed away to get to a wall plug). The kettle is not cordless and therefore you also have to bend down to pull out the plug for filling. Walls are thin - could hear the guest in neighboring room snoring and any movement or talking in the hallway was audible. The restaurant was a disappointment. Apart from excellent onion rings and a fresh ice-cold beer-on-tap, the (in my case chicken schnitzel) was bland. With the Dom Pedro, a thin straw was provided that closed with the first sip. Although the waiter was friendly and quick to take the order, she disappeared cleanly and another waiter had to come and collect the plates later and look for her again for an invoice.
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Anene M - Mar 2023
Overall rating
Staff excellent, friendly and helpful.
Henriehetti L - Mar 2023
Overall rating
Was heel aangenaam, behalwe vir die 2 enkelbedjies.
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Was very pleasant, except for the 2 single beds.
In booking asked for a double bed.
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Hans B - Feb 2023
Overall rating
Die diens laat baie te wens oor.
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The service leaves a lot to be desired.
At breakfast there were no plates or spoons. Service was poor.
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Anonymous Guest - Sep 2023
Overall rating
Restaurant closed, noisy, not feeling safe.
Reception but weak. Discussed here about restaurant but was not open. Corridors very noisy, even had to complain that doors had to be locked. Not for the sophisticated traveler.
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Ri-alrene V - Nov 2023
Overall rating
Not good.
Anonymous Guest - Dec 2023
Overall rating
Rozanne S - Jan 2023
Overall rating
Dit was okay. Niks besonders nie.
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It was okay. Nothing special.
We expected more. The pizza was the highlight.
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Wanda J - Jul 2022
Overall rating
Vriendelike diens.
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Friendly service.
Rooms clean and tidy. Safe. Will definitely stay there every time I travel back and forth to Gauteng.
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Bernard R - Jul 2022
Overall rating
Wonderlike plekkie en baie rustig.
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Wonderful place and very peaceful.
You can use this place at any time. Parking can become a problem as there is also a casino on site and many use it.
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Suzanne S - Jun 2022
Overall rating
The staff was very professional and helpful at reception, with the aircon and the staff at your restaurant.
Read moreCarika J - Jun 2022
Overall rating
Amazing.
Wanda J - Jun 2022
Overall rating
Skoon, netjiese kamers en vriendelike personeel.
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Clean, tidy rooms and friendly staff.
Will definitely stay there every time I travel between Springbok and Gauteng.
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Jarryd S - Jan 2022
Overall rating
Goeie diens en ervaring.
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Good service and experience.
Had a great time in Upington.
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Kobus F - Aug 2022
Overall rating
Vriendelike diens, skoon en netjiese kamers, lekker kos.
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Friendly service, clean and tidy rooms, good food.
Will definitely stay there again.
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Christina V - Feb 2022
Overall rating
Al you need under one roof.
Jan H - Dec 2022
Overall rating
Nice.
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Nice.
I will go to sleep again. There was just a problem with the booked rooms. It was fixed soon, thanks.
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Alida V - Jan 2022
Overall rating
Vir R650 'n nag kry jy beslis waarvoor jy betaal.
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For R650 a night you definitely get what you pay for.
The Hotel is never quiet, typical of a casino. Guests' conversations in corridors in the morning hours are clearly audible. It's a pity that the hotel cannot be separated from the casino. The room itself is neat and clean and the staff is friendly. Security is difficult with an adjacent golf course where there is no security visible. Well, very nice stay in the busy place.
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Siegfried V - Nov 2022
Overall rating
Baie geniet. Dankie.
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Enjoyed a lot. Thank you.
Very Countryside quiet. Enjoyed a lot. Food delicious.
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Anonymous Guest - Mar 2022
Overall rating
Tinus R - Feb 2022
Overall rating
Gerieflik vir oornag.
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Comfortable for overnight stay.
Everything available for one night's stay. Casino causes some of the guests to be rowdy.
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William B - Jan 2022
Overall rating
Dit het voldoen aan die verwagting.
Rohann S - Jan 2022
Overall rating
Baie sleg.
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Very bad.
Guests drink, spill and make noise until late at night and from early in the morning. Leave their drink bottles everywhere and gather in front of one's room door dressed only in towels and make noise and socialize. The kitchen takes hours to prepare food and the overall condition and appearance of the hotel is not at all as shown in the photos.
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Heike B - Jan 2022
Overall rating
Use your money somewhere else.
Read moreHenre O - Dec 2022
Overall rating
Nooit weer in my lewe.
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Never again in my life.
We were given the farthest room, no lift. Bathroom light did not work, extractor fan in bathroom sounds like a tractor. Water was off! Room full of big spiders! Cobwebs everywhere. Plugs did not work to charge phones. Poorly welded power connections under the table which pose a fire hazard. People made noise until 01:00 in the morning and this after we had been on the road all day and had to drive again the next day. A total mess and was embarrassing for me because I chose the place. WiFi was unusable. Had to use data on phone. No what.
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Anonymous Guest - Sep 2022
Overall rating
Had to find another place to sleep, dirty.
Dirty, I want my money back. Went to find another place to sleep.
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Amelia S - Oct 2021
Overall rating
Ons was beïndruk met die Desert Palace Hotel.
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We were impressed with the Desert Palace Hotel.
If you have in mind something different from the usual place to stay, the Desert Palace Hotel is the perfect choice. The price was a great surprise, as was the friendly service, cleanliness and location. Would definitely recommend.
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Danel D - Oct 2021
Overall rating
Fantasties!
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Fantastic!
Everything is convenient and collected. The restaurant's food is top notch.
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Owen K - Oct 2021
Overall rating
Hulle kos was baie lekker.
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Their food was very tasty.
Service was very good in my home language. Very friendly service and lots to do there.
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Brian B - Oct 2021
Overall rating
Fantasties.
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Fantastic.
Cleaners, counter assistants, waiters and other staff were very friendly and helpful.
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Petrus Salomon W - Sep 2021
Overall rating
Uitstekende diens.
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Excellent service.
Excellent service and friendly service.
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Frederick T - Aug 2021
Overall rating
Veilige, netjiese plek.
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Safe, tidy place.
Place is neat and well located.
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Elizabeth J - May 2021
Overall rating
Dit was lieflik!
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It was lovely!
The bedroom was very clean, tidy and beautiful. The service was good. The additional activities, such as the putt putt, were fun and very well priced! See you soon Desert Palace.
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Valentino L - May 2021
Overall rating
Fantastic!
Henk V - Apr 2021
Overall rating
Sowat van netheid en diens het ek lank terug beleef. Knapgedaan.
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Some of the cleanliness and service I experienced a long time ago. Well done.
The friendliness and professionalism of the staff is second to none. My room was very neat but friendly. Although all staff made me feel at home, Rosa, at the restaurant, stood out. On my way out, I ran into some of the "housekeeping" ladies and the good wishes they gave me still echo in my ears. A neat, safe and pleasant overnight to charge batteries after a long day of driving and working.
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Theo V - Oct 2021
Overall rating
Veilig en gerieflik.
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Safe and convenient.
Friendly and helpful staff. The facilities are clean and tidy and have everything needed for an overnight stop.
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Charlotte D - Dec 2021
Overall rating
Was tevrede, maar kamer was nie reg toe ons half 4 inboek nie.
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Was satisfied, but room was not ready when we checked in at half past four.
Bedding was not on the bed, had to wait outside until they covered the bed.
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Janine P - Feb 2021
Overall rating
Baie lekker
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Very nice
The pool just needs a little cleaning. The food is very nice. Very friendly.
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Johan S - Sep 2021
Overall rating
Baie lekker gekuier, die diens is goed, die uitsig vanaf die kamer was baie mooi.
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Had a great time, the service is good, the view from the room was very nice.
The restaurant is not very tidy, the food is definitely the worst of all the places we stayed. This section needs urgent attention.
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Andre D - Jun 2021
Overall rating
Uitstekende diens deur behulpsame personeel.
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Excellent service by helpful staff.
No complaints about Desert Palace or the town.
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Marina L - Aug 2021
Overall rating
Gerieflik vir een aand se oorslaap terwyl op pad na volgende bestemming.
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Convenient for one night's sleep while en route to next destination.
Tidy. Restaurant is relaxed and lovely outside, if preferred. Comfortable single night stay.
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Arthur S - May 2021
Overall rating
Kuier in Upington tussen vriende was aangenaam.
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Visiting in Upington among friends was pleasant.
Management could possibly provide more assistance to the reception staff when complaints are lodged by customers; especially on weekends when it comes to repairs. Leaking toilet in room was not repaired during our stay.
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Malcolm L - Feb 2021
Overall rating
Baie lekker gewees.
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It was very nice.
Facilities such as putt-putt, bowling and casino largely contributed to the fun.
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Barbara N - Oct 2021
Overall rating
Dit was nie 'n baie bevredigende ondervinding nie.
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It was not a very satisfying experience.
There was no elevator. We had to struggle up the stairs, unaided, to the end of the hotel. The guests were also very noisy in the early hours with doors slamming etc.
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Marietjie D - Apr 2021
Overall rating
Okay.
Melanie K - Sep 2021
Overall rating
Clean and hospitable.
Andrè H - Feb 2021
Overall rating
Die hele proses was baie maklik en ons het gerieflik gebly, baie dankie.
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The whole process was very easy and we had a comfortable stay, thank you very much.
We are just very sorry that we had to spend the night more than 80 km from our destination. On our trip to the Augrabies Falls, we drove past dozens of guest houses that we were unaware of, and could not be "googled" because we did not know the names, and very few of them appeared on the website.
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Liezl B - Dec 2021
Overall rating
Driving to Upington cam be a real challenge, the road is super long from Cape Town so it might be better to fly.
Esmé V - Nov 2021
Overall rating
Mediocre.
Valdene P - Dec 2021
Overall rating
Nie wat ons verwag het nie.
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Not what we expected.
On arrival we received a room without linen. Very disappointing as we had already been on the road for 8 hours. Had to wait for other room. Restaurant service was very poor, few waiters on duty, we waited hour for our food and when food finally arrived to us it was not all. Next morning at breakfast buffet was not set up and we had to arrange with waiter how to serve breakfast for us.
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Maritza S - Oct 2020
Overall rating
Lekker oornag en almal het goed rus ingekry vir die volgende dag se gebeure
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A good night's sleep and everyone was well rested for the next day's events
We spent the night at Desert Palace Hotel and were able to finish in peace and comfort the next morning to attend a funeral
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Hendrik B - Sep 2020
Overall rating
Aangenaam.
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Pleasant.
Pleasant, safe and good for overnight.
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Albertus Venter V - Mar 2020
Overall rating
Lekker.
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Nice.
Basic and delicious. Will stay there again.
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Elize L - Feb 2020
Overall rating
Baie lekker.
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Very nice.
Friendly people, always helpful.
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Fanie R - Dec 2020
Overall rating
Plek netjies en skoon - ligging goed buite dorp.
Duan N - Dec 2020
Overall rating
Okay.
Hendry C - Sep 2020
Overall rating
Great.
Terance F - Feb 2020
Overall rating
It was okay. Nothing exceptional.
Marie B - Feb 2020
Overall rating
Nie die geld werd.
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Not worth the money.
Rooms smell of smoke, very loose and not well fastened.
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Marlynn M - Sep 2019
Overall rating
Aangename verblyf.
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Pleasant stay.
Accommodation was satisfactory. Asked staff for information regarding places of interest to visit. Couldn't be of help. Couldn't answer questions regarding for example road to and from Augrabies. Wasn't informed about Matric farewell there. On coming back from town we waited in line for 30 minutes before we could enter. Parking for guests was also a problem. Passed on information to persons at reception.
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Desert Palace Hotel 's response
Dear Marlynn,
Ons is jammer vir die ongerief tydens u verblyf hier by ons. Die inligting is oorgedra aan die verskeie departemente om geriewe vir u en ons ander gaste te verbeter vir 'n volgende besoek.
Groete
Desert Palace Hotel
Pieter O - Aug 2019
Overall rating
Rustige area met mooi blyplek en lekker kos.
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Quiet area with nice place to stay and good food.
Very peaceful area where Desert Palace Hotel is. Nice food in the restaurant with friendly staff. The golf course directly opposite is part of the premises - wonderful layout. Will check in there again if in the area.
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Henry V - Jan 2019
Overall rating
Die kamer was groot en skoon en die uitgang op die golfbaan baie lekker.
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The room was spacious and clean and the exit onto the golf course was very nice.
The service was generally good, but not excellent. The dining facilities are not wonderful and we couldn't eat breakfast on the last day because they only opened 8 hours. The dinner was nice. It wasn't neat around the pool.
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Gideon B - Dec 2019
Overall rating
Was baie teleurgesteld met aankoms. Die hele voorportaal en van die gange het na rook geruik.
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Was very disappointed upon arrival. The entire entry hall and some of the passages smelled like smoke.
We were disappointed because we expected more and the smell of smoke was bad.
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Gerard V - Jun 2019
Overall rating
Onbevredigend.
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Unsatisfied.
The place is old. Smells like smoke everywhere. TV in rooms old and poor quality.
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Desert Palace Hotel 's response
Beste Gerard,
Baie dankie vir die terugvoer. Ons is jammer vir u slegte ervaring.
Ons het intussen infrastrukturele veranderinge aangebring om die rook reuk te verwyder.
Ons hoop om julle binnekort weer by ons te sien.
Groete
Desert Palace Holtel
Karen B - Nov 2018
Overall rating
Will stay again.
Philip J - Jun 2018
Overall rating
Onpersoonlk.
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Impersonal.
It seems like renovations are taking place all around the room. The people are friendly and to the point. Enjoyed the casino. Restaurant needs to be renovated. Great food.
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Hein S - Nov 2017
Overall rating
Verblyf was okay.
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Accommodation was okay.
I experienced the mattress as being bad.
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Frik B - Mar 2017
Overall rating
Nie aan te beveel.
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Not to recommend.
The cigarette smoke from the casino area permeates the entire hotel and all areas, the smoke is a nuisance. Also in our room which was the furthest away from the casino area. Room was not ready upon our arrival at 14h10. We had to wait 30 minutes. No hotel guide available in room.
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David M - May 2016
Overall rating
Uitsteekende,waarde vir geld!
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Excellent, value for money!
Everything was amazing from the moment we arrived until we left!
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- Capacity: 32 people
- All ages welcome
-
Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: Erf 1, Golf Course Road, Keidebees, Upington, 8801, Northern Cape