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Elephant Springs Apartments

1 review
Self Catering

Review Summary

3.8 out of 5from 1 review Elephant Springs Apartments
Cleanliness
4.0/5
Service
3.0/5
Location
5.0/5
Safety
4.0/5
Value for money
3.0/5
Maria V - Apr 2023
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Maria V

Dit is 'n maklike oornagstop vanaf Gauteng na wildtuin met 'n pragtige swembad. Die eenheid was ruim en modern. Dit is jammer dat daar geen water was die dag van ons aankoms nie, wat sake bemoeilik het. Die personeel het ons ook nie ingelig of botteltjies water verskaf nie. 'n Drom met water vir toelette spoel kon in in badkamers of gang geplaas gewees het.

Ons eenheid was skoon, oorgedoen en modern. Ongelukkig was daar "load shedding" met ons aankoms in die aand wat ontvangs moeiliker gemaak het. Daar was ook 'n waterprobleem en ons het geen water in die krane of toilet gehad nie. Ons groep van 5 kon eers die volgende oggend stort voor vertrek na wildtuin, wat nie ideaal was nie. Daar was geen kennisgewing of inligting in ons kamer dat daar nie water sal wees nie en die dame by ontvangs het ons ook nie ingelig oor probleem nie. Ons kon dus nie koffie of tee maak by aankoms nie. Ek is seker die plek kan baie beter doen as daar beter kommunikasie met gaste is wanneer daar probleme opduik.

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It is an easy overnight stop from Gauteng to a game park with a beautiful swimming pool. The unit was spacious and modern. It is a pity that there was no water on the day of our arrival, which made things difficult. The staff also did not inform us or provide bottles of water. A drum of water for toilet flushing could have been placed in bathrooms or hallways.

Our unit was clean, redone and modern. Unfortunately there was "load shedding" upon our arrival in the evening which made reception more difficult. There was also a water problem and we had no water in the taps or toilet. Our group of 5 couldn't shower until the next morning before leaving for game park, which wasn't ideal. There was no notification or information in our room that there will be no water and the lady at reception also did not inform us about problem. So we couldn't make coffee or tea on arrival. I'm sure the place could do a lot better if there is better communication with guests when problems arise.

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Elephant Springs Apartments 's response

Dankie vir u terugvoer Maria. Ons vra om verskoning vir die ongerief wat die water tekort veroorsaak het en dat die span dit nie met u gedeel het nie. Ons neem kennis van die voorstel en sal dit met die bestuur bespreek.

Elephant Springs Apartments
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From R2 859
R 2 859 R 1 573
per night (sleeps 6)
1 review
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TRAVELGROUND.COM
From R2 859
R 2 859 R 1 573
per night (sleeps 6)
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  • Capacity: 120 people
  • All ages welcome
  • Check-in: 14:00 to 21:00
    Check-out: 10:00
  • Address: 31 Sutter Road, Bela-Bela (Warmbaths), 0480, Limpopo
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAac4a579a4ead7e7f21c6c8f21976d863e096d2e7263906fd40b81e9750bc001ad8b05ae87784fb9ec72469a7667a7279af21?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R2 859 nowFrom R1 572 per night (sleeps 6) 1 5 1 4 31 Sutter Road Bela-Bela (Warmbaths) 0480 Limpopo 021 201 8900 14:00-21:00 10:00 -24.885834801036 28.293377412828