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Fairways Boutique Hotel

Review Summary

3.3 out of 5from 8 reviews for Fairways Boutique Hotel
Cleanliness
3.3/5
Service
3.0/5
Location
3.6/5
Safety
4.1/5
Value for money
2.6/5
Anonymous Guest - Jan 2024
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
5/5
Value for money
1/5
Anonymous Guest
With partner
Gerald S - Dec 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
2/5
Safety
5/5
Value for money
3/5
Gerald S
With partner

Satisfactory.

Beaches poor. Lack of privacy, no toilet door. Other guests have to use your balcony to get to their rooms.

Karen B - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Karen B

Die dame wat by ontvangs werk, het ons van die 1ste oomblik af tuis laat voel.

Sal vir seker weer van LekkeSlaap gebruik maak om plek te bespreek. Ons verblyf by Fairways was heerlik. Kos was smaaklik, net te veel. Almal was baie gaaf en hulpvaardig. Julle sien ons vir seker weer. Baie dankie.

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The lady who works at reception made us feel at home from the 1st moment.

Will definitely use LekkeSlaap again to book a place. Our stay at Fairways was wonderful. Food was tasty, just too much. Everyone was very nice and helpful. You will see us again for sure. Thank you very much.

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Joha V - Mar 2017
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
1/5
Joha V
With partner

Baie teleurgesteld. Ek voel ek en my wederhelf voel ons is geboelie.

Die bestuurder/eienaar is afwesig. Ontvangsdame/kok/vloerskoonmaker(?) gly nie lekker nie. Kamerskoonmaakdiens pateties. Nat handdoeke word slegs omgeruil indien dit versoek word. Lakens het kolle op, plek-plek stukkend, vloere word nie gestofsuig of selfs uitgevee nie. Gaste gebruik die kombuis om self kos te maak. Ontbyt is ver onder standaard. Die goedkoopste wors, frikkadelle, ens. word bedien. Vrugte is swak kwaliteit. Ek kan aangaan en aangaan. Sal die "hotel" nooit aanbeveel nie. Waar kom die naam "boetiekhotel" vandaan? Definitief nie een nie.

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Very disappointed. My partner and I feel bullied.

The manager/owner is absent. Receptionist/chef/floor cleaner (?) not competent. Pathetic cleaning service. Wet towels only changed if you ask them to. Stained sheets, and torn here and there, floors not vacuumed or sweeped. Guests use the kitchen to prepare their own food. Breakfast is way below standard. Cheap sausage, meatballs etc. Poor quality fruit. I can carry on and on. Will never recommend this "hotel" at anyone. Where does the "boutique hotel" come in? Definitely not a boutique hotel.

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Fairways Boutique Hotel 's response

We are very sorry your stay was disappointing. We do pride ourselves in ensuring our guests have a wonderful stay. I have taken up some of the issues you brought to our attention and these are receiving our immediate attention.
In other matters and in our defence I would like to state:
1, The person you refer to as a receptionist/cook/floor cleaner is in fact our Duty Manager.
2. As stated on your welcome letter towels are only changed if left on the floor, which is a common "green" policy in most hotels.
3. We use only the best ingredients for our breakfasts. The sausages are Eskort pork sausages and in fact for 2 of the 4 breakfasts you had with us we bought especially for you - Ouma's best grade Boerewors from Checkers Butchery.

Fairways Boutique Hotel
Sarita C - Oct 2016
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Sarita C
Family with teenagers

Ons het heerlik gebly.

Die blyplek was skoon, veilig en gerieflik. Ons kon maklik by die hekke in en uit gaan. Die badkamer was veral 'n lekker bederf. Ontbyt was heerlik.

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We had such a nice stay.

The accommodation was clean, safe and comfortable. We could come and go via the gates as we wished. The bathroom was especially a nice treat. Breakfast was delicious.

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Anthony V - Jan 2016
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
4/5
Anthony V
With partner

Ons het die hotel en ligging geniet.

Baie lekker gekuier, en gehou van die hotel en ligging reg oorkant die strand. Sal graag die volgende verbeteringe/verandering wil sien: Deure aan die badkamers. Miskien aandete ook aanbied? Jacuzzi was bietjie vol sand toe ons hom wou gebruik. Andersins - ons is gelukkig en sal graag terugkeer. Dankie!

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We enjoyed the hotel and location.

Had a great time, and liked the hotel and location right across from the beach. Would like to see the following improvements/changes: Doors to the bathrooms. Maybe offer dinner too? Jacuzzi was a bit full of sand when we wanted to use it. Otherwise - we are happy and would love to return. Thank you!

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Marius D - Oct 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
2/5
Marius D
With partner

Dit was heel aangenaam.

Alhoewel die verblyf redelik was, was dit beïnvloed deurdat daar te veel steurnis was van ander hotelgaste. Die kamermure is dun en as ander gaste raas, is dit steurend. Die bad se prop het nie lekker geseël nie en krane was los. Klippe in stort is 'n swak idee. Dit is ook duur in vergelyking met tophotelle in Durban wat baie beter gehalte bied. Die ontbytpersoneel was baie gaaf.

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It was very pleasant.

Although the accommodation was reasonable, it was affected by too much disturbance from other hotel guests. The room walls are thin and if other guests make noise, it is disturbing. The tub's plug didn't seal well and faucets were loose. Stones in the shower are a bad idea. It is also expensive compared to top hotels in Durban that offer much better quality. The breakfast staff were very nice.

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Jaco E - Sep 2016
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Jaco E
With partner

Swak verby. Die hotel verdien nie 'n 4 ster resensie nie! Het foto's deurgegee oor swak standaarde wat ons ervaar het. Vermy ten alle koste.

Eerstens, wag jy by die hek in groot hoop dat iemand dit sal oopmaak nadat jy die interkom gelui het. Uit desperaatheid skakel ek die sel nommer wat beantwoord word deur 'n nors vrou. Na nog 'n lang wag gaan die hek oop. Twee paar vrot skoene en 'n ou handdoek begroet jou by die hoofingang, geen teken van 'n mens. Nadat ek die klokkie lui kom 'n dame uit die kombuis, kaalvoet! Na 'n uiters onprofessionele ontvangs neem sy ons na die kamer, "luukse kamer" nr 1. Die tuinjong cum verwer cum butler, ook kaalvoet en in 'n vuil blou oorpakbroek en T-hemp, neem ons tasse na die kamer. Wat 'n teleurstelling, Dis vuil en duidelik baie lanklaas goed skoongemaak. Spinnerakke om die hooflig, smerige yskas, geen komplimentêre tee, koffie, snesies, ens. soos standaard is in 'n sogenaamde boetiekhotel nie. Goedkoop pienk seep op die wasbak in die badkamer, die handdoekreling val af. Handdoeke is so hard dit kan as skuurpapier gebruik word. Blinders is gebreek en vol stof! Die vensters is vasgeskroef en die enigste een wat wel kan oopmaak val af toe ek dit die volgende oggend toemaak. Ontbyt is 'n nog groter teleurstelling. Dis net voor 9 en NIEMAND in die kombuis of eetkamer. Vier bakkies geseëlde joghurt, paar piesangs en appels en 'n bak pynappel is die koue buffet! Eetgerei is getjip en daar is nie een teelepel wat by die ander pas nie. So ook die res van die eetgerei. Geen servette nie. Ek skakel die eienaar oor ons klagtes, maar haar reaksie is dat sy iemand sal stuur om die venster te kom regmaak en gooi die foon in my oor neer. Ek vra vir 'n kluis of die toesluitkas se sleutel in ons kamer, maar word na kamer 4 geneem en versoek om die kluis daar te gebruik.Ons besluit om uit te teken. Ek lui die klokkie in ontvangs aanhoudend, maar daar is geen reaksie nie. Ek skakel die landlyn terwyl ons in ontvangs staan maar dit lui telkemale sonder enige iemand wat antwoord. Ek probeer die sel, maar dit is af. Uiteindelik kom 'n skoonmaker (kaalvoet) te voorskyn en ek versoek dat sy Stefanie (die eienaar) roep omdat ons wil uitteken en 'n terugbetaling wil eis. Sy verdwyn en na 'n baie lang tyd kom sy terug met die boodskap dat daar geen terugbetaling sal wees as ons voor die tyd uitteken nie. Ek versoek haar om dit op skrif te sit omdat sy die sogenaamde "housekeeper" is en ontdek dat sy nie kan skryf nie. Ek wys haar alles in die kamer waaroor ons kla. Was dit nie vir die foto's wat ek aan LekkeSlaap gestuur het nie, sal ek sekerlik nie 'n terugbetaling ontvang het nie. Hierdie plek verdien geensins 4 sterre nie, hoort nie op LekkeSlaap nie. Ek het nog nooit sulke slegte diens ontvang soos hierdie nie.

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Weakly over. The hotel does not deserve a 4 star review! Passed photos on poor standards we experienced. Avoid at all costs.

First, you wait at the gate in high hopes that someone will open it after ringing the intercom. Out of desperation I dial the cell number which is answered by a surly woman. After another long wait the gate opens. Two pairs of rotten shoes and an old towel greet you at the main entrance, no sign of a human being. After I rang the bell a lady came out of the kitchen, barefoot! After an extremely unprofessional reception, she takes us to the room, "luxury room" No. 1. The garden boy cum painter cum butler, also barefoot and in dirty blue overalls and T-shirt, takes our bags to the room. What a disappointment, It's dirty and clearly hasn't been cleaned properly in a long time. Cobwebs around the headlight, dirty fridge, no complimentary tea, coffee, snacks, etc. as is standard in a so-called boutique hotel. Cheap pink soap on the sink in the bathroom, the towel rail falling off. Towels are so hard they can be used as sandpaper. Blinds are broken and full of dust! The windows are screwed in and the only one that does open falls off when I close it the next morning. Breakfast is an even bigger disappointment. It's just before 9 and NO ONE in the kitchen or dining room. Four bowls of sealed yoghurt, some bananas and apples and a bowl of pineapple is the cold buffet! Cutlery is chipped and there is no one teaspoon that matches the other. So is the rest of the cutlery. No napkins. I call the owner about our complaints, but her response is that she will send someone to fix the window and hangs up on my ear. I ask for a safe or the key to the locker in our room, but am taken to room 4 and requested to use the safe there. We decide to check out. I keep ringing the bell in reception, but there is no response. I dial the landline while we are on reception but it rings repeatedly without anyone answering. I try the cell but it's off. Finally a cleaner (barefoot) appears and I request that she call Stefanie (the owner) as we want to check out and demand a refund. She disappears and after a very long time she comes back with the message that there will be no refund if we check out early. I urge her to put it in writing because she is the so-called "housekeeper" and discovers that she cannot write. I show her everything in the room that we complain about. If it wasn't for the photos I sent to LekkeSlaap, I certainly wouldn't have received a refund. This place does not deserve 4 stars in any way, does not belong on LekkeSlaap. I have never received such bad service as this.

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Fairways Boutique Hotel 's response

I am sorry that you had a bad experience.
The decorators had been in that suite before the guest arrived and made a mess.
The guest was later given a refund for the experience. This is not a review that we commonly get but in this case was fully deserved.

Fairways Boutique Hotel
From
From R 1 490
per night, for 2 ppl
From
R 1 490
per night, for 2 ppl
Make a Booking
  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 3 Fairway Drive, Salt Rock, 4391, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA81c709aca4aaaadb6fcb27ca67f48a236d9593c6423fbfeb5157e8ef3061a7da25d40537405f574b5bb0c43da2690f0a96b3?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 490 per night, for 2 ppl 8 5 1 4 3 Fairway Drive Salt Rock 4391 KwaZulu-Natal 021 201 8900 14:00-19:00 10:00 -29.5050588 31.234855
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