Galagos Lodge Guest House
Review Summary
Marius E - Nov 2024
Overall rating
Baie rustige omgewing, pragtige uitsig oor die dam. Goeie wegbreek.
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Very peaceful environment, beautiful view over the dam. Good break.
Very nice weekend. Definitely recommendable. View of the pond and mountains at the back of the guest house was breathtaking. Very neat guest house. We had the room with the corner bath and could overlook the pond at the same time. Had a great rest. Was absolutely great! Would definitely be able to recommend Galagos. Good value for money and very professionally managed. Thank you for your excellent hospitality and excellent service!
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Galagos Lodge Guest House 's response
Marius, dankie vir jou terugvoer op Galagos Lodge. Dit was heerlik om julle te ontmoet en ons vertrou dat julle weer sal kom kuier!
Anonymous Guest - Oct 2024
Overall rating
Henry K - Sep 2024
Overall rating
Wow wow wow!
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Wow wow wow!
All we can say is wow, but that doesn't describe the place. The owners went out of their way to make the time special for me and my wife. They heard it was our wedding anniversary and on short notice they decorated our room very nicely and treated us to champagne, and all for free! Even the breakfast was very nice and the staff was very friendly. The location is very nice, the room just as nice.
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Adri E - Jul 2024
Overall rating
Ideal for romantic couples.
Galagos Lodge Guest House 's response
Baie dankie vir jou terugvoer op julle verblyf by Galagos Lodge! Julle is awesome en dit was so aangenaam om julle te ontmoet. Beste wense tot die volgende kuier.
Reinette D - Jul 2024
Overall rating
Baie geniet, lekker wegbreek.
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Have a great time, nice break.
The host and staff were very friendly and helpful. Would recommend the guest house - small "attention to detail" things that could be paid attention to, but apart from that the room was very tidy, nice view and good location.
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Galagos Lodge Guest House 's response
Beste Reinette.
Baie dankie vir die terugvoer op julle verblyf by Galagos Lodge. Altyd lekker om te hoor dat ons gaste hul verblyf geniet het. Dankie vir die terugvoer rakende 'attention to detail', ons maak 'n punt om waar moontlik hierop te verbeter.
Vriendelike groete
Ciska O - Jun 2024
Overall rating
Definitely worth the visit.
Galagos Lodge Guest House 's response
Dear Ciska,
Thank you for your review on Galagos Lodge. It's reviews such as this that makes us realise that all the work and effort we put into each guest's booking and arrival is not in vain. Thank you, can't wait to welcome you back.
Endurance B - Apr 2024
Overall rating
Absolutely incredible.
Galagos Lodge Guest House 's response
Thank you for the review on Galagos Lodge.
We appreciate and are thankful for guests such as you. It was an absolute pleasure to host and welcome you. Wishing you well and hope to meet again soon.
Tristan B - Sep 2024
Overall rating
Amazing.
Galagos Lodge Guest House 's response
Dear Tristan
It was only a pleasure to have you as our guests. Thank you for bringing the shower to our attention and for being patient while we resolved the problem. We look forward to your next visit.
Kind regards,
Galagos Lodge
Lindie D - Sep 2024
Overall rating
Baie lekker.
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Very nice.
We had a great stay! The service was fantastic. We could also enjoy a beautiful view from our room.
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Galagos Lodge Guest House 's response
Baie dankie vir jou terugvoer. Dit was net 'n plesier om julle as ons gaste te verwelkom. Sien julle hopenlik weer binnekort - Galagos Groete
Vanessa M - Apr 2024
Overall rating
It was amazing. I'm definitely coming back.
Galagos Lodge Guest House 's response
We appreciate your review and are looking forward to meeting the family when you visit us in the future. Kindest regards.
Herman H - Jan 2024
Overall rating
Goed.
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Well.
See stars.
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Galagos Lodge Guest House 's response
Beste Herman,
Dankie vir jou resensie en die sterre soos geallokeer. Beste wense en voorspoedige reise!
Wenzel V - Jan 2024
Overall rating
Rustig.
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Restful.
Accommodation was very neat and beautiful. Restaurant was friendly and had excellent service and food. Great host who made an effort to suggest places.
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Galagos Lodge Guest House 's response
Beste Wenzel
Baie dankie vir jou resensie op Galagos Lodge. Dit was net 'n plesier om julle as ons gaste te verwelkom.
Beste wense tot ons julle weer sien!
Guy S - Mar 2024
Overall rating
Large rooms, expansive views and excellent breakfasts - highly recommended.
Read moreGalagos Lodge Guest House 's response
Dear Guy,
Thank you so much for taking the time to write the detailed review on Galagos Lodge. It was lovely to meet both you and your wife, and we look forward to welcoming you back as our guests.
Edna D - Nov 2024
Overall rating
It was okay.
Galagos Lodge Guest House 's response
Thank you for your review on Galagos Lodge.
The rooms are cleaned thoroughly daily, especially in summer when our nature friends visit frequently, which is a common occurrence for all homes in South Africa. Unfortunately, not much we can do when they do slip in.
We did explain the reason for the WiFi issues, which was a service provider problem beyond our control. We thank you for the fact that you understood.
Wishing you well.
Anonymous Guest - Sep 2024
Overall rating
Nonhlanhla M - Sep 2023
Overall rating
Friendly and safe atmosphere.
Galagos Lodge Guest House 's response
Dear Nonhlanhla
Thank you for the review on Galagos Lodge. Your group of friends were an amazing group of individuals.
It was an absolute pleasure to welcome you as our guests and I wish to thank you for the kind and friendly manner our staff was treated throughout your stay. I wish you all the best for future travels !
Chris H - Sep 2023
Overall rating
Baie aangenaam. Net te kort.
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Very pleasant. Just too short.
What you see is what you get.
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Galagos Lodge Guest House 's response
Chris, baie dankie vir jou terugvoer op Galagos Lodge. Dit is so lekker om te hoor dat die moeite wat ons vir ons gaste probeer doen en die tyd wat ons insit in die instandhouding en opgradering nog raak gesien en waardeer word.
Ons waardeer julle as gaste en sien uit na julle volgende, langer kuier.
Vriendelike groete
Yolandi
Lodewyk L - Apr 2023
Overall rating
Lekker rustige verblyf.
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Nice peaceful stay.
Had a great time at the guest house, was an easy, pleasant experience and would recommend.
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Nwabisa N - Apr 2023
Overall rating
We had a wonderful weekend, we enjoyed their breakfast.
Galagos Lodge Guest House 's response
Dearest Nwabisa
You were amazing guests! So positive & friendly regardless of the personal challenges you had to deal with before your arrival. You are welcome anytime and we hope that you will visit again soon.
Wishing you all the best.
Marie W - Feb 2023
Overall rating
Baie aangename kuier en vriendelike, hulpvaardige mense.
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Very pleasant visit and friendly, helpful people.
It was very quiet and beautiful and very friendly people.
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Galagos Lodge Guest House 's response
Beste Marie,
Baie dankie vir jou terugvoering op Galagos Lodge oor julle ervaring.
Dit was net 'n plesier om julle as ons gaste te verwelkom, hoop dat julle binnekort weer sal kom kuier.
Groete,
Galagos Lodge
Molatela S - Feb 2023
Overall rating
I loved everything about the place.
Galagos Lodge Guest House 's response
Dear Molatela
Thank you kindly for the review on Galagos Lodge. After so many years in the industry I understand that it's at times impossible to satisfy all our clients and yet after all the years it still warms my heart when we have met the expectation of our guests... I trust that you will visit us again and look forward to future correspondence.
Collin L - Feb 2023
Overall rating
Welcoming and very comfortable environment.
Galagos Lodge Guest House 's response
Dear Collin
Thank you for the review on Galagos Lodge.
I do wish to compliment both you and your wife for the absolute amazing people you are.
The kind manner in which you treated our staff daily, highly appreciated. Your friendly smiles are missed and we truly hope that you will visit again in the near future. We wish you all the best, you were awesome guests !!!
Annelize F - Oct 2023
Overall rating
Heerlik en ontspanne.
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Lovely and relaxed.
We felt very comfortable. The service and owner were friendly and helpful. The room was neat and beautiful. We were spoiled with a delicious breakfast every morning. Will definitely visit there again.
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Galagos Lodge Guest House 's response
Beste Annelize
Dankie vir jou terugvoer op Galagos Lodge dit word baie waardeer. Dit was net 'n plesier om julle as ons gaste te verwelkom en ons sien uit na julle volgende kuier by ons. Vriendelike groete, Yolandi.
Corne K - Mar 2023
Overall rating
Mooi uitsig. Ongelukkig was die dam toe met helsinthe. Hang af hoe die wind waai.
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Nice view. Unfortunately, the dam was filled with hellsinthe. Depends on how the wind blows.
Hot tub was very dirty after the water jets were turned on. Brown stains everywhere in the bath.
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Galagos Lodge Guest House 's response
Dankie vir jou terugvoer op Galagos Lodge.
Ek waardeer dat jy die borrelbad onder ons aandag gebring het, ons sal die nodige filters vervang.
Rakende die hiasinte, ongelukkig niks wat gaste huise of toerisme kan doen met 'n probleem wat die verantwoordelikheid is van Waterwese.
Beste wense
Guillaume O - May 2023
Overall rating
Onder standaard vir prys.
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Below standard for price.
No hot water, little lighting, power plugs impractical and parking scarce. Also hard to find. Not well maintained.
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Galagos Lodge Guest House 's response
Dankie vir jou terugvoer op Galagos Lodge. Wat aanwysings betref, op google, whatsapp, e-pos en Lekkerslaap beskikbaar. Daar is 8 kamers en parkering op die perseel vir 14 voertuie. Sal kyk na die beligting- dankie. Jammer dat jy een van die minderheid is wat ons ongelukkig nietevrede kon stel nie.
Vriendelike groete
Muriel B - Dec 2023
Overall rating
Ontspanne.
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Relaxed.
Serious attention should be paid to general maintenance. Room windows dirty (can be cleaned on regular basis), Sliding door slot is dusty and full of bugs. Ceiling fan light out of order, one bedside lamp out of order and lamp shade loose. Sink's silicon is moldy. These are small things that driver will pick up with regular inspection. The spa area is also not at all like in the photos. Wall shell from water damage. Massage - no complimentary drink and facial - no "steam session". Jacuzzi next to spa was out of order and area looked untidy. We did have a good time and didn't need to find fault there, so didn't record it in the guestbook. WiFi was unreliable and slow.
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Galagos Lodge Guest House 's response
Dankie vir jou terugvoer op Galagos Lodge. Indien daar enige probleme was met beligting was jy welkom om dit onder ons aandag te bring tydens julle verblyf, sou met die grootste plesier onmiddelik gloeilampe vervang het. Rakende die vensters, ons kan ongelukkig nie vensters was wanneer dit reën nie, vanaf die dag voor Kersfees tot na julle vertrek het dit elke dag gereën. Nie net is dit onprakties nie, maar ook gevaarlik vir ons staf; die vensters is hoog en die risiko te groot dat hulle in die nat weer kan gly en seerkry - jammer dit dit vir jou onaanvaarbaar is.
Rakende die Jacuzzi waarna jy verwys, ons is besig met 'n nuwe area vir gaste. Die jacuzzi is nog geensins beskikbaar vir gaste se gebruik, en is nêrens genoem dat dit beskikbaar is. Dit is in 'n area langs die spa waar gaste nog nie toegelaat word nie. Indien jy gevra het, sou ons dit ook so aan jou verduidelik het.
Dankie dat jy die lamp skerm onder ons aandag bring, sal onmiddelik daarna kyk.
Met die bespreking van jou spa sessie was daar spesifiek verwys na 'n mediese toestand waarna ons moes oplet, dus die rede dat die 'steam session' uitgesluit was.
WiFi - dit het vir amper 7 dae onophoudelik gereën, indien daar probleme is met WiFi-kragwaters en verskafferprobleme wat buite ons beheer is, is daar ongelukkig niks wat ons kan doen nie - jammer dat dit ook vir jou onaanvaarbaar is.
Ons wens jou net die beste vir die toekoms.
Anonymous Guest - Jan 2023
Overall rating
For that much money, one expects toilet paper, a lighter for the candles, a clean bath.
All of the above!!
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Annie D - Mar 2023
Overall rating
We booked this accommodation as an overnight stay en route to our holiday stay in the North.
Read moreGalagos Lodge Guest House 's response
Good day Annie,
I am very sorry, it's been days since your stay with us. Not a word was mentioned during your stay or after to me specifically as you communicated with me until check-in. I find it unbelievable that anyone can have such an experience and not immediately contact me to have it resolved.
I check all the rooms, personally myself before every arrival. The fact that you accuse me of providing dirty linen to our guests is completely unacceptable. I can't think for a second that anyone, specifically after traveling will sleep in a dirty-smelling bed and be fine with covering it with towels. Surely you will either ask for assistance, a refund, or another room at a minimum.
I find your review to have false information which is unacceptable. But then you did not find the area, dam, or beautiful mountain range acceptable either.
If you find that an experience is not acceptable please address it when you are at an establishment. We will address false and misleading information to the public with the attention and correct information it requires.
Nelly C - Dec 2022
Overall rating
Safe and quiet.
Galagos Lodge Guest House 's response
Dear Nelly, thank you for your review. It was an absolute pleasure to have you as our guests. I will share your kind words with Felix - Best wishes
Masego S - Nov 2022
Overall rating
Nice and welcoming.
Galagos Lodge Guest House 's response
Dear Masego, thank you kindly for the awesome review. It is wonderful to know that our establishment, view and location met with your expectation and approval. We look forward to your next visit. Wishing you all the best until we meet again.
Ande H - Oct 2022
Overall rating
Baie tevrede met die plek.
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Very happy with the place.
We were received kindly, and the staff were very helpful. Place is nice, clean, and comfortable. Enjoy a delicious breakfast.
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Tamarisk P - Oct 2022
Overall rating
Uitstekend.
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Outstanding.
Beautiful lodge, excellent staff and boss owner.
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Galagos Lodge Guest House 's response
Baie dankie vir jou terugvoering op Galagos Lodge.
Julle was wonderlike gaste en ons sien uit na julle volgende kuier.
Francois S - Sep 2022
Overall rating
Lekker, stil wegbreek met 'n romantiese tema.
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Nice, quiet getaway with a romantic theme.
Room was nicely prepared with sparkling wine and a nice card with wishes. View over the pond is also nice, but the Frangipani salon is a must visit.
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Galagos Lodge Guest House 's response
Beste Francois
Baie dankie vir die resensie op Galagos Lodge. Dit was 'n voorreg om deel te wees van julle 25ste huwelik herdenking.
Ons sien uit na julle volgende kuier.
Beste wense
Bernadette D - Dec 2022
Overall rating
Ons het meestal net daar geslaap, was heeldag uit elke dag.
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We mostly just slept there, were out all day every day.
No problems, except a hot water problem in the room we were in. Already reported it to the owner.
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Galagos Lodge Guest House 's response
Beste Bernadette, baie dankie vir jou resensie op Galagos Lodge.
Ons waardeer dat jy die probleem wat julle ervaar het met die water in julle kamer onder ons aandag gebring het sodat ons daarna kon kyk. Die nodige herstelwerk is gedoen. Ons wens julle net die beste toe vir die jaar vorentoe!
Vriendelike Groete tot julle weer kom kuier.
Hannetjie A - Sep 2022
Overall rating
Amazing!
Galagos Lodge Guest House 's response
Dear Hannetjie
Thank you kindly for the review on Galagos Lodge! It was an absolute pleasure to have you as our guests.
We look forward to your next visit and to host you in the near future.
Cornelis C - Jan 2022
Overall rating
Heerlik gekuier. Staff is very nice.
Galagos Lodge Guest House 's response
Dankie vie die terugvoer op julle verblyf! Dit was net 'n plesier om julle as ons gaste te verwelkom!
Sien uit na julle volgende kuier.
Beste wense
Galagos Lodge
Tumi M - Jul 2022
Overall rating
Excellent guest house with brilliant customer service.
Galagos Lodge Guest House 's response
Dear Tumi
Thank you for your review of Galagos Lodge. It was a pleasure to welcome you and your family as our guests for the special birthday celebration. Best wishes to your family, we look forward to your next visit.
Elton J - Dec 2022
Overall rating
It feels like home.
Galagos Lodge Guest House 's response
Dear Elton, thank you for the review. Very happy to hear that you enjoyed your stay. Looking forward to welcome you back in the near future.
Matlading Richard R - Oct 2022
Overall rating
Was great however there are things to improve on. We could not swim due to deepness of swim pool. Fix the lights, doors, bathroom windows and hotspot WiFi.
Galagos Lodge Guest House 's response
Mr Matlading
Thank you for the review on Galgos Lodge. I am however surprised by the content and issues you specify as it completely contradict your 5 star review with many compliments, on breakfast included and wish to return as written in our guest book and therefore no response will be posted on false and misleading information posted in your review.
With regards to the jacuzzi, I wish to extend an invitation proving the false and misleading advertising you refer to. Our specifications clearly specify which room/s are with or without jet baths, if you have misread the information, I understand but again, it's very clearly specified, specifically to ensure guest are informed correctly. Your suggestion for a public jacuzzi noted but will unfortunately not be considered at this time. After Covid-19 the safety of our guests remains our priority and as a public jacuzzi, in my opinion is not hygienic thus not in the best interest of our guests. The pool is enjoyed by the majority of our guests, children and adults alike, I am sorry that it was not suitable to your needs. Best wishes for your future travels
Jeremiah I - Jul 2022
Overall rating
Good location - that's it.
Galagos Lodge Guest House 's response
Dear Jeremiah,
Thank you for your review on Galagos Lodge. Please note that nowhere on our listing is it advertised that we offer microwave's in our rooms. We are not a self-catering establishment.
We regret that the water was not to your satisfaction on your day of departure, we personally discussed this with you and had quite a pleasant conversation. Maybe you feel I am unfriendly as I have sent the invoice for the cleaning of the soiled carpet caused by your dog, to which I am still awaiting your response. Hence the reason we in general don't allow pets but tried to accommodate your request.
With regards to the images, the Crystaline suite is the newest renovated suite and all upgrades we have done are per the images on the website. We will consider your constructive comments where applicable to improve our service as it remains our purpose to offer the best to all our guests.
Rene V - Jan 2022
Overall rating
Vervelig.
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Boring.
No information provided about dinner, which was offered to others. 2 days without lights, plugs worked because the switch tripped. 2 days without hot water, geyser wouldn't work. Cushion on patio was soaking wet, couldn't even use it. Hot tub whose jets didn't work and was so hot no one could get in. No champagne on arrival, no flowers in room, no welcome drinks.
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Galagos Lodge Guest House 's response
Goeie middag Rene
Dankie vir jou terugvoer. Ek vind die opmerkings vreemd aangesien diebespreking vir jou ouers was en ons op n baie gereelde basis met hulle kommunikeer het tydens hulle verblyf.
Ek wil net graag die foutiewe inligting wat jy voorsien korregeer, jou ouers was by ons vir 'n tydperk van 5 nagte, dag 1 was daar roosblare met hulle verwelkoming om die bad en op die bed. Die 2de dag het hulle 'n gratis bottel champagne en weer roosblare ontvang.
In die bespreking bevestiging wat ek persoonlik aan jou gestuur het was alle inligting aan jou voorsien, dit is 'n 5 bladsy dokument. Aandete opsies en alle ander ekstra opsies word daarin bespreek en daar word ook aan al die gaste met aankoms die opsie gegee om aandete te bespreek. Jou ouers het die spyskaart ontvang met aankoms maar het besluit om elke aand hulle eie etes te voorsien of uit te gaan.
Indien die krag "getrip"het sou hulle dit nie self kon aanskakel om weer "te trip"nie aangsien die kragboks nie insig vir gaste is nie.
Vir die reen deur die nag kan ek ongelukkig nie verantwoordelikheid neem as die kussings wat by hulle privaat suite was nat gereen het nie, ek neem aan dit was dalk 1 van die 5 nagte en met die hoe temperature deur die dag tydens Desember sou dit vinnig droog geword het sodat hulle dit vir die res van hul verblyf kon geniet, ons het hulle gereeld op die dek sien ontspan - hulle het baie rustig voorgekom.
Blomme ens is beskikbaar teen 'n additionele tarief, ek sou dit met liefde gereel het as jy daarvoor gevra het.
Die gastehuis is bekend vir die rus en vrede, ek is jammer om te hoor dat jou ouers die stilte vervelig gevind het ons poog juis daarin om dit so rustig en stil as moontlik vir gaste te hou sodat hulle kan rus en ontspan. Met die gesprekke tussen hulle en ons bestuur tydens ontbyt in die oggend het dit verseker geklink of hulle presies dit gedoen het - rus.
Ek sal beslis kyk na die jetbad se tempratuur, dit is moontlik dat 'n ander gas die water warmer verkies het en dus die tempratuur verhoog het, dit bly egter ons verantwoordelik om seker te maak en daarvoor vra ek verskoning, ek sal dit onder die staf se aandag bring. Hulle bespreking was vir 5 nagte, daar is staf aandiens 24uur om gaste te help sover as moontlik, as hulle aan ons genoem het dat die water te warm was kon dit onmiddelik reg gestel word, dit is net die draai van 'n skakelaar.
Wens jou net die beste toe
Galagos Lodge Bestuur
Jacques S - Dec 2022
Overall rating
Swak. Jacuzzi was stukkend, koue water, en kos was onaangenaam.
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Weak. Jacuzzi was broken, water cold, and food was unpleasant.
I am not happy at all.
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Galagos Lodge Guest House 's response
Goeie dag Jacques
Ek is bly dat jy die resensie geskryf het.
Dit verskil wel van die resensie wat jy gelos het in ons gaste boek.
Jy noem die Jacuzzi wat “stukkend” was, maar jy noem nie jy het die kragprop perongeluk uitgetrek en my span het dit onmiddelik agter gekom en weer ingerduk nie. Daarna, het die bad 100% gewerk.
Met kommunikasie van jou ontvang voor julle arriveer het, het jy verskeie ekstra's versoek en gevra om te betaal wanneer julle arriveer. Groot was die verbasing toe jy eerstens geweier het om die rekening te betaal met aankoms en daarna met die werkers gestry het oor jou rekening. Jy wou vir niks betaal wat jy ekstra versoek het nie. Dit is baie swak etiket.
Julle het die badkamer in a toestand gelos en die skade aan die handoeke onherstelbaar.
Foto's van beide die toestand van die badkamer, asook die skade van die handoeke is beskikbaar op versoek. Net die beste vir jou vorentoe.
Hannatjie L - Mar 2022
Overall rating
Dit was heel okay gewees.
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It was quite okay.
The room obviously needs some attention. The curtains are off the rail. The windows are incredibly dirty. We could not use the bath, as the water was leaking. There were also an incredible number of pedestrians from the informal neighborhood staring through your window with the result that your curtains have to be drawn 24/7. More can be done regarding the parking lot which makes parking almost impossible.
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Galagos Lodge Guest House 's response
Hannatjie,
Dankie vir jou resensie op Galagos Lodge.
Jammer om te hoor dat jou verblyf oraait was aangesien ons daarna streef on elke gas te verseker van 'n wonderlike verblyf.
Met vewysing na die vuil vensters, ons kan ongelukkig niks nie aan die watermerke a.g.v. reen wat val terwyl dit nog reen nie. Jammer dat dit onaanvaarbaar vir jou is.
Daar is 15 parkeer areas vir 9 kamers, vir die laaste 13 jaar en oor die algemeen is dit meer as voldoende vir die gaste wat ons akkommodeer.
Uit die terugvoer is dit duidelik dat jy oor die algemeen net 'n negatiewe naweek gehad het, dit is die slegste terugvoer is 13 jaar, nie eers die dam en uitsig was vir jou mooi nie.
Beste vir die toekoms.
Frans S - Dec 2021
Overall rating
Vriendelik, gasvry en netjies.
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Friendly, hospitable and tidy.
Enjoy overnight. Would recommend lodge.
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Lucinda S - Nov 2021
Overall rating
Baie nice.
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Very nice
The reception was awesome.
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Galagos Lodge Guest House 's response
Dear Lucinda,
Thank you for your review of Galgos Lodge.
It was an absolute pleasure to host you as our guests.
Looking forward to future visits.
Wishing you all the best
Philip D - Oct 2021
Overall rating
Vriendelike diens en lekker ontbyt.
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Friendly service and nice breakfast.
Staff went out of their way to make our stay enjoyable.
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Galagos Lodge Guest House 's response
Beste Philip
Dankie vir jou terugvoer.
Met alles wat moontlik kon verkeerd gaan, met my Covid uitslae, moeder natuur en die reen en al die ander dinge wil ek net uit my hart dankie se vir die mense wat julle is!
Dit is gaste soos julle wat dit steeds elke dag die moeite werd maak om in die bedryf te bly met sy soms, onmoontlike uitdagings.
Julle is ongelooflike mense en ek wens vir julle net die mooiste en beste vir die toekoms.
Tebogo M - Nov 2021
Overall rating
Beautiful stay I couldn't mind going back.
Kosie P - Feb 2021
Overall rating
Vriendelike en hulpvaardige ontvangs.
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Friendly and helpful reception.
Helped quickly with the necessary COVID 19 rules in place. It was nice to be received in Afrikaans.
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Andre S - Aug 2021
Overall rating
Sien onder.
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The room we booked was not the same as advertised. The drain in the bathroom smelled bad. We didn't have hot water last morning. However, owners made an effort to try and sort out the room problem by offering a spa gift card, or perhaps putting difference on meals, but that didn't fit into our planning.
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Galagos Lodge Guest House 's response
Mnr Swart, die kamer wat u bespreek het was opgegradeer met baie moeite en tyd en liefde. U het die bespreking aanlyn gedoen en ons het probeer om u telefonies te kontak na die bespreking ontvang was om te verduidelik dat die kamer nie presies dieselfde as op die foto's is nie aangesien ons wag vir die foto's vanaf die fotograaf, ons was egter onsuksesvol en kon u nie aan die hande kry nie.
Ons het alles moontlik gedoen om u verblyf so gerieflik as moontlik te maak, aangebied om die volle bedrag terug te gee, aandete, gratis spa sessie ens, u het alles van die hand gewys. Die kamer wat u gevra het om na oor te skuif was 'n luxury kamer en ons het die verskil van die tarief aan u terug betaal. Ek is jammer om te hoor dat u noem van 'n reuk in die kamer nou nadat u weg is aangesien daar geensins so iets aan my of enige van die staf genoem was tydens u verblyf nie, ons sou onmiddelik ondesoek ingestel het. Al die kamers by die gastehuis is op 'n gas stelsel om enige warm water probleme uit die weg te ruim.
Ek is baie jammer dat ons pogings om u tevrede te stel onsuksesvol was. Ek wens u net die beste vir die toekoms
Adel W - Aug 2021
Overall rating
Not value for money.
Galagos Lodge Guest House 's response
Good morning Adel
Thank you for the review.
All our geysers has been replaced with gas to avoid guests being without hot water. I will check the room you stayed in as all the luxury rooms are on the same system and this is the only complaint received from the 11 couples we accommodated in those rooms over the long weekend.
With regards to DSTV, we offer the Compact plus package in all our rooms on a holiday home bouquet. The decoders are activated until 10H00 on day of departure. After 10H00 guests does not have access to the DSTV unless a late departure has been arranged, which in your case was not.
I am sorry that you feel that it was not worth you money to stay with us, even though we strive to offer the best service and experience to all our guests, our attempts to satisfy everyone unfortunately at times seem unsuccessful.
Wishing you all the best for future travels.
Galagos Lodge
Helene B - Sep 2021
Overall rating
Vriendelik ontvang, ruim, skoon kamer, probleme met waterdruk en verstopte pyp, te duur.
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Friendly reception, spacious, clean room, problems with water pressure and blocked pipe, too expensive.
Our room was spacious and clean with a nice view of the pond. However, feel that our stay was not value for money. There were problems with water pressure, shower drain was clogged and the tub has a repair mark. Furthermore, the breakfast was very basic. Some of the items on the menu were not available. Suggest that price is either reduced or necessary improvements are made.
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Galagos Lodge Guest House 's response
Goeie dag Helene
Dankie vir jou terugvoer.
Met verwysing na ons pryse, meeste gastse se opinie is dat dit goeie waarde is vir die tarief per nag en kompeterend met ander gaste huise in die area.
Soos ek persoonlik met jou bespreek het met julle vertrek, ons het verander na 'n gas stesel om te versker dat gaste warm water het tydens krag onderbrekings met loadshedding. Ons het intussen 'n ekstra pomp installeer vir beter water druk wat 'n oplossing was vir die probleem.
Ek is jammer dat ontbyt nie vir jou voldoende was nie, ons moet egter protcol volg en buffet was nie toegelaat tydens julle verblyf nie. Ek sal waardeer as jy my asb kan laat weet wat nie beskikbaar was volgens die spyskaart sodat ek kan opvolg.
Ek was ook baie bly om te sien dat jy jou sonbril opgespoor het, met die nagaan van die sekuriteit kamara kon ons gelukkig sien dat dit toe in jou voertuig was en nie in die kamer verlore geraak het nie. Net baie bly dit was gevind
Beste wense vir die toekoms
Galagos Lodge
Verona E - Jul 2021
Overall rating
Hartseer dat so mooi plek nie instandgehou word nie.
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Sad that such a beautiful place is not maintained.
At this price you don't expect loose taps in your bath, water pressure so weak you can't even get a hot bath tapped and this after you had to inquire about no hot water in the room. What should have been a very special anniversary unfortunately did not turn out that way.
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Galagos Lodge Guest House 's response
Dankie vir jou terugvoer op julle verblyf.
Ek streef om net die beste vir ons gaste te gee. Dit is glad nie vir my lekker om sulke terugvoer te ontvang nie, ek het self 'n baie teleurstellende huweliksherdenking vroeër die jaar gehad en daarom my teleurstelling in jou ervaring soveel meer omdat dit by my gastehuis was.
Rakende die water, omdat Kosmos soveel probleme met krag, water ens het, moes ons ongelukkig die besluit neem om alle geysers met gas te vervang, dit werk meeste van die tyd fantasies maar wanneer waterdruk in die village min is dan kan dit 'n probleem veroorsaak. Dit is beslis nie 'n verskoning nie, net 'n verduideliking. Die krane is totaal onaanvaarbaar en so ook die feit dat julle nie warm water gehad het nie. Ek was nie bewus van enige probleme met julle verblyf todat ek jou risensie ontvang het nie. Ek versker jou dat ek dit baie ernstig opneem en na die probleme sal omsien.
Ek wil egter vra of julle my asseblief die geleentheid sal gee om vir julle 'n aand se komplimentere verblyf aan te bied?
Dit is vir my belangrik dat julle Galagos Lodge ervaar soos wat my intensie is met elke gas wat ons akkommodeer.
Indien julle bereid is om ons nog 'n kans te gee is jy welkom om 1 of 2 moontlike datums deur te gee, altnernatief kan ek 'n voucher gee wat geldig sal wees vir 6 maande.
Weereens baie jammer, ek hoop julle sal weer vir ons kom kuier! Ek kan ongelukkig nie die vorige ervaring verander nie, maar kan probeer om nuwe herinneringe vir julle te skep.
Michelle J - Mar 2020
Overall rating
Definitely recommended.
Michael B - Mar 2020
Overall rating
Wonderlike en baie rustige bestemming.
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Wonderful and very peaceful destination.
See stars.
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June V - Dec 2020
Overall rating
Was heerlik. Beste diens deur Joshua ontvang.
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Was delicious. Best service received by Joshua.
Was delicious. Understandably, with COVID things are difficult for business. Would only suggest some renovation with the woodwork such as the stairs. The upper area visitors look at your privacy which made it uncomfortable. Person above followed conversations and commented. Joshua made the stay very pleasant for us.
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Galagos Lodge Guest House 's response
Beste June,
Dankie vir jou resensie op Galagos Lodge. Met Covid-19 kon ons jaarlikse opknapping ongelukkig nie verlede jaar plaasvind soos jaarliks die instelling is nie,ons poog egter om alles op standaard te hou na die beste van ons vermoe tot en met die volgende beplande opknapping in Junie aangesien ons nie opknapping doen terwyl ons gaste akkommodeer nie.
Ek is bly dat julle die verblyf geniet het. Ek is jammer dat privaatheid op die dek vir julle 'n probleem was, die hoofsitkamer van die gastehuis bied die beste uitsig oor die dam en gaste geniet die area. Dit is egter die 1ste opmerking van so aard en ons sal beslis hierna oplet vir die toekoms.
Beste wense
Hulda V - Aug 2020
Overall rating
Baie mooi en netjiese kamers.
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Very nice and tidy rooms.
Nice rooms and comfortable bed. TV does not have all sports channels as promised.
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Galagos Lodge Guest House 's response
Baie dankie vir die resensie op Galagos Lodge.
Met betrekking na die DSTV, ons het besluit om te verander na compact plus, het voorheen 'n "hotel bouquet" vir gaste gehad. Die Compact plus bied egter baie meer kanaal opsies. Die besluit was geneem gebaseer op voorstelle van gaste.
Jammer vir enige ongerief in die verband.
Hannes G - Dec 2020
Overall rating
Onder verwagting.
Rusta L - Nov 2020
Overall rating
Baie heerlik gekuier.
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Had a great time.
The place was lovely and clean. Had a nice rest. The parking is a big problem. It's too narrow and too little space.
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Francois M - Dec 2020
Overall rating
Dit was 'n gemaklike kuier.
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It was a comfortable visit.
Joshua is an asset to the lodge and has been very helpful.
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Jg H - Nov 2019
Overall rating
Fantastiese verblyf met asemrowende uitsig!
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Fantastic accommodation with a breathtaking view!
See stars.
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Galagos Lodge Guest House 's response
Baie dankie vir julle resensie op Galagos Lodge.
Hoop om julle gou weer terug te verwelkom.
Yolandi
Daphney I - Oct 2019
Overall rating
Everything was perfect.
Galagos Lodge Guest House 's response
Dear Daphney,
Thank you for your review on Galagos Lodge. It was an absolute pleasure to welcome you as our guests.
We are looking forward to your next visit.
Best wishes,
Yolandi Raath
Jeanine G - Jul 2019
Overall rating
Wonderlike tyd gehad, dit was die mooiste plek en die mense is baie vriendelik.
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Had a wonderful time, it was the most beautiful place and the people are very friendly.
Will go there again.
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Galagos Lodge Guest House 's response
Jeanine
Baie dankie vir jou resensie en terugvoer! Dit was net 'n plesier om julle as ons gaste te verwelkom, sien uit na die volgende kuier.
Alles van die beste.
Galagos groete
Theo P - Dec 2019
Overall rating
Uitstekende diens wat akkommoderend is vir enige versoek.
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Excellent service accommodating to any request.
The owners and staff go out of their way to accommodate any need.
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Galagos Lodge Guest House 's response
Theo,
Baie dankie vir jou resensie op Galagos Lodge
Dit was net 'n plesier om julle te verwelkom as ons gaste, hoop om julle binnekort weer te sien.
Beste wense vir jou en die familie vir die toekoms
Charnelle V - Jan 2019
Overall rating
Baie aangenaam.
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Very pleasant.
Very nice guesthouse with the nicest view of the dam. Well equipped room with a bathroom. We had a good stay.
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Magda W - Jun 2019
Overall rating
Nice place.
Galagos Lodge Guest House 's response
Dear Magda
It was and absolute pleasure to welcome you as our guest.
We wish you all the best and we hope to welcome you back in the near future.
Coetzee S - Oct 2019
Overall rating
Billike verblyf met mooi uitsig oor die dam.
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Reasonable accommodation with a nice view of the dam.
Would have liked it if there were provisions in the bar fridge. However, the fridge only has water and a bottle of milk for coffee. Coffee table needs attention. Has had water damage several times and is tearing down the unit. Rooms are elegantly decorated and one enjoys a nice view of the dam. Fortunately, the wind was right and the hyacinths did not obstruct our view of the pond. Think it can be quite disappointing not being able to see the pond. Had a great sleep. Apart from the above, it is a nice place to spend the night.
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Galagos Lodge Guest House 's response
Baie dankie vir die resensie, dit was lekker om julle as ons gaste te verwelkom.
Gun my asb die geleentheid om te reageer soos volg:
Water en melk word voorsien, die yskas word met graagte gevul op versoek. Ons het ongelukkig te veel gaste gehad wat die perseel verlaat sonder om rekeninge te vereffen vir die "mini bar" wat gebruik is, en vir die rede is dit slegs op versoek.
Ek is bewus van die koffie tafel en dit sal binnekort vervang word. Egter nie waterskade maar 'n gas wat haar eie yster saam gebring het en skade is veroorskaak deur die stryk op die tafel. Ongelukkig is daar skade wat veroorskaak word van tyd tot tyd waaroor ons nie beheer het nie en ons poog na die beste van ons vermoe om die probleem so gou as moontlik om te los of items te vervang waar nodig.
Hiasinte is ongelukkig iets waaraan ons as gastehuis nie enige iets kan doen nie. Ons ondersteun wel al die pogings om dit te verminder, glo dat dit suksesvol sal wees oor 'n tydperk.
Ek is baie bly dat julle 'n goeie uitsig gehad het tydens julle verblyf.
Beste wense vir julle.
Karin C - Mar 2019
Overall rating
Teleurgesteld in die kamers.
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Disappointed in the rooms.
The hospitality is fantastic and the staff are very accommodating, but the facilities are dilapidated and not worth the money. The rooms could do with a makeover and update.
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Galagos Lodge Guest House 's response
Goei dag Karin
Dankie vir jou resensie op Galagos Lodge.
Ons sou met graagte op versoek vir jou die ander kamers gewys het tydens julle verblyf. Ek bevestig dat julle slegs een kamer bespreek het en korregeer graag op die "kamers" waarna jy verwys en aanvaar dat jou resensie dus gebaseer is op slegs die kamer wat jy bespreek het.
Ek is jammer dat die suite nie jou goedkeuring ontvang het nie. Al streef ons daarna is dit ongelukkig nie moontlik om dekor in kamers te he na almal se smaak nie, daarom hou ons dit so neutraal as moontlik.
Ons sou ook, met die grootste plesier julle na 'n ander kamer geskuif het indien ons bewus was dat julle nie tervrede was nie tydens julle verblyf. Ek is ook bewus dat jou man in die "bou bedryf" is soos wat hy aan die bestuurder vertel het en dus daagliks te doen het met al die nuutste en moderne ontwerpe. Die diamond & platinum suites is onlangs op gegradeer en die beplanning vir die volgende 2 kamers se opgradering is reeds in plek.
Met die spasie beskikbaar bied ons ons soveel fasiteite as moontlik, weereens is dit ongelukkig nie altyd na almal se smaak nie. Daar is vele positiewe resensies en dan ongelukkig van tyd tot tyd 'n minder positiewe resensie. Almal se ervarings kan ongelukkig nie dieselfde wees nie en dit verstaan ons ten volle.
Dankie vir jou positiewe resenise op die staf en klientediens. Ons probeer sover as moontlik ons gaste akkomodeer met alle versoeke om hulle verblyf so gerieflik as moontlik te maak. Daarom ook die rede dat daar geen additionele koste was vir die akkommodasie en ontbyt vir die seuntjie nie, al was dit sonder geen vooraf bevestiging dat hy sou saamkom.
Beste wense
Galagso Lodge
Landi V - Nov 2019
Overall rating
Teleurstellend.
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Disappointing.
We booked the Diamond Suite for 2 nights for our wedding anniversary. Although the private Jacuzzi is lovely and the staff who helped us with breakfast were very friendly it doesn't make up for the rest. We paid extra for a romantic turndown, there were lots of candles but no matches. A Nespresso machine, which is listed in the description of the suite, but with only one coffee capsule, which was not replaced the next day and all the cups were dirty on our arrival. There are battery lights hung around the Jacuzzi, but no battery in it. The toilet and sink were leaking and the shower had no hot water. We reported it on Saturday morning, but only when we checked out at 10 o'clock on Sunday were we told askies We could not get parts, no other follow up. The bathroom also did not have a trash can or air freshener. There is no place in the room to hang clothes. There was a lovely veranda with sun loungers, but the cushions were unusably dirty. We booked spa treatments at their Frangipanie Spa. The staff were very friendly, but the facilities cannot be called a spa. It was a cramped room, there was no place to put your clothes, the floor had to do. The products were everywhere on the windowsills unpacked and on one was a bowl full of foot scrubbers and files. Not at all hygienic. Not a four star experience for sure.
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Fhedilia O - Dec 2018
Overall rating
Everything was perfect.
Galagos Lodge Guest House 's response
Dear Fhedilia,
Thank you for the review. I have noted your comment on dinner, we are considering various options for 2019 with regards to dinner - thank you. Looking forward to welcome you back as our guests in the near future.
Regards,
Yolandi
Erna B - Oct 2018
Overall rating
Net te kort, die is regtig waarde vir geld.
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Just too short, it is good value for money.
The staff were wonderful and always willing to help and so friendly. Tranquil place.
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Hannes V - Oct 2018
Overall rating
Baie lekker.
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Very nice.
Very clean and neat. Friendly staff.
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Galagos Lodge Guest House 's response
Dankie vir die resensie op Galagos Lodge. Altyd lekker om te hoor dat ons gaste hul verbly geniet het. Hoop om julle sommer gou terug te verwelkom. Beste wense en groete, Yolandi.
Zelda D - Aug 2018
Overall rating
Awesome, baie geniet.
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Awesome, really enjoyed it.
Thank you for a lovely stay. Your kind service is greatly appreciated. I will come back again anytime. Service is of high quality. Everything is tidy and the most beautiful view over the dam. Meals were top notch.
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Galagos Lodge Guest House 's response
Zelda, baie dankie vir die resensie op Galagos Lodge. Ons hoop om julle sommer gou weer terug te verwelkom. Ek deel graag jou resensie met al die staf wat alles moontlik doen om te verseker dat gaste hulle verblyf geniet. Groete Yolandi
Mariette N - Mar 2018
Overall rating
Uitstekende diens en wonderlike kamer.
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Excellent service and great room.
Many thanks to Galagos' staff who made our stay unforgettable. Thank you for all the effort with our engagement. It was perfect! We will definitely come back again.
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Galagos Lodge Guest House 's response
Baie dankie vir die resensie op Galagos Lodge. Dit was n voorreg om deel te kon wees van julle spesiale dag en wens julle net die beste vir die toekoms. Hoop julle kom gou weer kuier.
Johan V - Dec 2018
Overall rating
Goeie gastehuis met vriendelike bestuur.
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Good guesthouse with friendly managers.
The room was very neat and was cleaned every day. We had a delicious breakfast every morning with great variety. I'd recommend this guesthouse.
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Sanet B - Apr 2018
Overall rating
Rustig, vriendelik, pragtige ligging. Privaat.
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Quiet, friendly, beautiful location. Private.
We really enjoyed our stay. The hosts were friendly and forthcoming. Guest house is modern and well maintained, the staff is very friendly. Breakfast nothing special, but filling. The area is beautiful and safe, good view of the dam.
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Galagos Lodge Guest House 's response
Sanet, baie dankie vir jou resensie op Galagos Lodge. Ek is bly julle het julle naweek geniet. Dankie vir die terugvoer rakende ontbyt. Ons is tans besig om ander opsies te oorweeg vir 'n groter verskeidenheid vir ons gaste. Beste wense
Kholofelo M - Mar 2018
Overall rating
Great stay.
Galagos Lodge Guest House 's response
Dear Kholofelo,
Thank you for the review on Galagos Lodge. It was a pleasure to have you as our guests, looking forward to your next visit.
Keitumetse M - Aug 2018
Overall rating
Homely.
Galagos Lodge Guest House 's response
Dear Keitumetse,
It was an absolute pleasure to have you and the ladies as our guests! Looking forward to your next visit.
Kind regards,
Yolandi Raath
Luzaan B - Apr 2018
Overall rating
Asemrowend.
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Breathtaking.
Fantastic view, warm welcome, delicious breakfast, massive bed and room. Definitely recommend Galagos Lodge!
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Galagos Lodge Guest House 's response
Beste Luzaan,
Baie dankie vir jou terugvoer op Galagos Lodge. Dit is altyd lekker om te hoor dat gaste hul kuier by ons geniet het!
Hoop om gou weer van julle te hoor en sien uit om julle spoedig terug te verwelkom.
Groete,
Yolandi
Petro S - Apr 2018
Overall rating
Baie tuis gevoel en pragtige kamers.
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Very homely feeling and beautiful rooms.
Has everything you could possibly need. John is of course the star there. Only problem was the noise and big party at the dam which continued until 06:00 the next morning. However, that was the only disappointment. But the complex is not to blame.
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Galagos Lodge Guest House 's response
Dankie vir jou resensie op Galagos Lodge, Petro. Ek is bly dat julle die kuier geniet het en dat John baie mooi na julle gekyk het. Ek is baie jammer vir enige ongerief as gevolg van die funksie by een van die ander instansies rakende die musiek. Soms is daar situasies wat net eenvoudig buite ons beheer is. Alles van die beste vir julle.
Willem S - Mar 2018
Overall rating
Great stay, can improve a little bit.
Galagos Lodge Guest House 's response
Dear Willem
Thank you for your review on Galgos Lodge. I must say, in 10years being the owner of Galagos Lodge, it is the 1st review ever on the uncomfortable sleeping arrangement. We do however appreciate your feedback and will attend to this. The remark on the shower rack noted- thank you. With reference to breakfast, in general, our guests seem to find our breakfast selection sufficient with very positive reviews thereon, it is however not possible to satisfy all clients 100% as we wish to. Wishing you all the best.
Suria N - Mar 2018
Overall rating
Pragtige uitsig.
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Beautiful view.
We had a lovely stay and a beautiful view over the dam. The breakfast was nice. I only think that the accommodation is expensive.
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Galagos Lodge Guest House 's response
Suria, Dankie vir jou resensie op Galagos Lodge, ek is bly dat julle die kuier geniet het. Jammer dat jy voel die verblyf is te duur. Met verwysing na die diens, ontbyt, geriewe ens. wat ons gaste bied asook gebasee op die resensies van ander gaste voel ek die prys is baie kompeterend in verglyking met ons kompetisie. Beste wense.
Jakes V - Sep 2017
Overall rating
Wonderlike diens, aangenaam en natuurlik John 'n groot aanwins vir Galagos Lodge.
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Wonderful service, pleasant and of course John a great asset to Galagos Lodge.
The service from arrival to check-out was well above average standards. The staff make you feel very at home and very eager to satisfy their guests. Great service and will definitely visit them again.
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Caroline M - Sep 2017
Overall rating
Definitely coming back.
Zelda K - Jun 2017
Overall rating
Top-ervaring, uitstekende persoonlike diens.
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Best experience, excellent personal service.
Arrived an hour early, but were received immediately and shown to our room. Everything was top quality, neat, clean, tasteful.
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Galagos Lodge Guest House 's response
Zelda,
Baie dankie vir jou resenise op Galagos Galagos Lodge.
So bly om te hoor dat julle lekker gekuier het!! Hoop ons sien julle gou weer.
Henry S - Jun 2017
Overall rating
Dit is 'n heerlike lodge as mens wil rustig wil wees met stilte.
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Wonderful lodge if you need some peace and quiet.
It was wonderful, would book again anytime and also recommend it to other people. Thanks so much Galagos.
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Thibedi M - Jan 2017
Overall rating
Very private, executive and pleasant.
Read moreBoitumelo M - Nov 2017
Overall rating
Loved the place.
Galagos Lodge Guest House 's response
Dear Boitumelo
Thank you for the review on Galagos Lodge. It was a pleasure to have you as our guests and we hope to welcome you back in the near future. Best wishes.
Hannelie S - Aug 2017
Overall rating
Netjies en baie behulpsaam.
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Neat and very helpful.
Nice beds and good quality bedding. Delicious breakfast.
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Nobuhle M - Jul 2017
Overall rating
The place is beautiful and clean.
Galagos Lodge Guest House 's response
Dear Nobuhle,
Thank you for the review on Galagos Lodge.
We wish to welcome you back as our friends soon and look forward to your next visit.
Morwesi N - May 2017
Overall rating
Excellent service.
Galagos Lodge Guest House 's response
Good morning,
It was an absolute pleasure to have you as our guests. We are looking forward to your next visit.
Thokozani M - Nov 2017
Overall rating
Lovely place.
Galagos Lodge Guest House 's response
Dear Thokozani. Thank you for the review on Galagos Lodge.
I am however unsure to which "braai" area your review has reference to? The guest house is not self catering and we do not have nor do we advertise any braai facilities to guests. The area which you may have seen where a braai was resently build is still in progress and will be for exclusive use to conference and group reservations.
We wish you all the best for future travels.
Yolandi Raath
Dalene L - May 2017
Overall rating
Great behalwe die Jacuzzi was nie betyds warm nie. Water was eers ingetap toe ons daar kom en het nie betyds verhit nie so kon hom nie gebruik nie.
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Great except the Jacuzzi wasn't heated in time. Water was only filled up when we arrived and wasn't heated in time for us to use it.
Excellent except for the Jacuzzi.
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Galagos Lodge Guest House 's response
Goeiemore Dalene
Dankie vir jou resensie op Galagos Lodge.
Ek is jammer vir die ongerief met die Jacuzzi, ek het kort voordat julle arriveer het dit goed gedink om julle gratis vanaf die Bali Suite, wat bespreek was, na die Honeymoon Sutie op te gradeer aangesien die kamer nie bespreek was nie. Daarom was die Jacuzzi eers aangesit kort voordat julle by die lodge aangekom het. Baie dankie vir die 5-ster resensie op Facebook. Ons hoop om julle gou terug te verwelkom.
Paul V - Feb 2017
Overall rating
Aangenaam, vriendelike personeel.
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Pleasant, kind staff.
Lovely accommodation, although the rooms could do with a little more finesse (something to make one feel welcome). Although the accommodation is in a secure area, the parking is on the street.
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Galagos Lodge Guest House 's response
Baie dankie vir die resensie op Galagos Lodge. Ons waardeer u terugvoering en neem kennis van u voorstel.
Met verwysing na die parkering, wil net graag bevestig dat alhoewel daar nie hekke by die parkeer area is nie, is daar 2 sekuriteitswagte snags aan diens.
Beste wense vir die toekoms.
Yolandi Raath
Anonymous Guest - Apr 2017
Overall rating
Comfortable yet the rooms need an upgrade.
Beautiful setting, rooms need an upgrade to match the rest of the house.
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Anonymous Guest - Nov 2017
Overall rating
Ben D - Dec 2016
Overall rating
Baie goed, maar warm en aircon het nie lekker gewerk nie.
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Very good, but hot and aircon did not work well.
See stars.
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Madelein U - Oct 2016
Overall rating
As jy wil rus, is Galagos Lodge die plek.
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Great place to relax at.
We had a great weekend. The staff spoiled us. Wonderful, stunning view. John really treated us well. Highly recommended and will go back. Thank you for the great service.
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Martie D - Jun 2016
Overall rating
Awesome.
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Awesome.
The friendliness of the owners and staff and their helpfulness made the accommodation so much nicer.
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Antonette C - Mar 2016
Overall rating
Baie lekker goeie ervaring sal dit aanbeveel.
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Very nice good experience would recommend it.
Everything was really very beautiful and beautiful. Slept well in the big bed. Sorry there was no hairdryer in the room and had to ask for one. Dinner breaks the place down a bit. Food is not "wow" for the price. Better leave it out completely or go all out. The waiters are very friendly but unfortunately they don't really understand English.
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Maryka N - Feb 2016
Overall rating
Baie netjies, skoon kamers, gasvryheid en vriendelike mense.
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Very neat, clean rooms, hospitality and friendly people.
We only stayed one night at Gallagos, but we found it very pleasant. The rooms are clean and tidy. We got our value for money. Would definitely recommend to other travelers.
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Lizette P - Dec 2016
Overall rating
Baie goeie waarde vir geld.
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Very good value for money.
Good location and very good value for money. The staff were friendly. Will recommend it.
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Johan S - Oct 2016
Overall rating
Uitstekend!
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Excellent!
Very neat and clean. Everything 100%. Staff is very professional and helpful. I will recommend Galagos Lodge to anyone who really wants to experience peace. Definitely the best.
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Catherine M - Mar 2016
Overall rating
It was out of the ordinary.
Read moreTheunis K - Apr 2016
Overall rating
Die omgewing is baie stil en rustig, die uitsig pragtig, die diens goed en ontbyt lekker!
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The environment is very quiet and peaceful, the view beautiful, the service good and breakfast delicious!
We were received very kindly and help was offered to carry our luggage. The surroundings are quiet and peaceful and with the most beautiful view over the dam, it made for a very invigorating stay. The breakfast was complete and very tasty. The room is spacious with everything needed. However, we could not watch certain channels on TV, such as KykNet. There was also no WiFi, but the owner explained that this was due to repeated cable theft and they were currently considering other options.
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Wiam V - Mar 2016
Overall rating
Baie lekker.
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Very nice.
Two things could be improved: we didn't have hot water in the evening (not until the next morning). And we struggled to communicate with the person who helped us (he may have been new). Other than that it was a very nice experience.
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Francois M - Aug 2016
Overall rating
Baie aangenaam.
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Very pleasant.
The room we were in needs some attention. Toilet holder is not there. Shower does not drain. Stand in a puddle of water long after you take a shower. Small things need to be fixed. Otherwise it is very beautiful and excellently located.
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Fareed G - Jul 2016
Overall rating
Nice and quite, comfortable and clean.
Tiffany L - Jul 2016
Overall rating
Pragtige uitsig, goeie kliëntediens.
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Beautiful view, great customer service.
Very professional customer service and we were helped immediately. Beautiful view over the dam.
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Swannie S - Jun 2016
Overall rating
Galagos het 'n pragtige uitsig oor die dam. Het lekker geslaap weg van die stad se geraas.
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Galagos has a beautiful view of the dam. Slept well away from the city noise.
Maintainence is not up to standard. Nails keeping the carpet in position protrudes and makes it impossible to walk barefoot. Three of the 6 bulbs didn't work. The sliding door on the eastern side is rigid. The shower leaks when the doors are closed - sliding danger. The dinner is expensive and this doesn't reflect in the quality of the food and the service.
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Jacques C - Nov 2016
Overall rating
Nie wat ek verwag het nie.
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Not what I expected.
It is a neat guesthouse, but you struggle to reach them on the phone. They make promises that they can't keep. The front door of my room was broken. The towel rail in the bathroom was broken. They ask R500 for dinner for 2 people without anything special to offer. If it wasn't for their helper John, I don't know.
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Galagos Lodge Guest House 's response
Dear Jacques
Thank you for the review on Galagos Lodge. On the day you have made the reservation through this website, you received an e-mail from myself confirming your reservation and details on the extra's you could add was specified. We however never received a response to the mail. On the day prior to your arrival you were unable to get hold of us on the cell to arrange extra's. I do apologize for any inconvenience this may have caused but due to a year end function hosted on that day I was not able to attend to all calls immediately. We did personally apologize for your inconvenience as well later that same evening. We also had a telephone conversation the next day, twice actually when you told me about your anniversary etc.
With reference to your review on empty promises, I would really appreciate if you could give me more details as I am failing to understand. We went out of our way to accommodate every special request you had, the romantic setup in the room, dinner etc. We even assisted with accommodating you in the spa on the last minute request by rescheduling other guests who have made their reservations in advance.
At dinner your received a 3 course plated meal. Your table was decorated with rose petals & candles to make it special and romantic, I am sorry that this did not meet with your approval as the staff went out of their way to make it special for you.
John is definitely more than just a "helper" he is an absolute gem and definitely my right hand at the guest house. He offers our guests the best possible service, just sad that he hardly ever receive any tips from the guests he so enthusiastically assist.
I am truly sorry about the lock that caused problems at the door, this and the railing has been attended to.
We wish you all the best for future travels.
Yolandi Raath
Dineo S - Sep 2016
Overall rating
Unfriendly hosts.
Galagos Lodge Guest House 's response
Dear Dineo
Thank you for the review on Galagos Lodge. The service offered to our client is our number one priority. You do have the right to your opinion however, we wish to confirm the following:
On all our terms and conditions, registrations forms which is signed on arrival, correspondence in the room files as well as notifications on the doors inside the rooms our departure times are clearly specified. We were accommodating in assisting with an early arrival from 12:00 on the day of arrival even though the standard arrival time is at 14:00. Your reservation was for 1 night only, however you had breakfast between 09:00 - 10:00 and went back to the room for a "midmorning sleep" after departure time. You refused to open the door for housekeeping on request and at 11:30. the manager asked you to please vacate the room as we had new guests arriving. You partner was in his boxers when he finally opened the door. As per our terms and conditions an additional fee per hour is charged for late unarranged departures, you have not requested a late departures, an invoice for payment was e-mailed to the address on record to finalise the account which, to date you have ignored.
Regards,
Galagos Lodge
Antoinette S - Mar 2015
Overall rating
Dit was baie lekker.
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It was very nice.
Service is excellent. Pay attention to requests and make an effort to satisfy their customers. Very strict - that's a plus. Outstanding! Food served was excellent. Rooms were beautifully prepared. Everything was there that one needs. Our view was breathtaking. Our friends who went along were speechless.
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Armand V - Dec 2015
Overall rating
Lekker en rustig.
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Nice and quiet.
It had been a nice and peaceful place. Would stay there again.
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Tania T - Apr 2015
Overall rating
Heerlike gastehuis.
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Lovely guest house.
Fantastic guest house, friendly staff, peaceful with a wonderful view over the dam. Would recommend Galagos Lodge to anyone as you get value for money there.
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Lizelle M - May 2015
Overall rating
Oornagverblyf vir een aand.
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Overnight accommodation for one night.
Very nice and clean accommodation. Conveniently close to the dam.
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Gavin B - Dec 2015
Overall rating
Aangenaam.
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Pleasant.
We have noticed that the lodge is not wheelchair friendly and we suggest that it should be advertised as such. On returning from breakfast, the cleaners were already in our room while we only had to vacate by 10:00. Our valuables were not with us and could have gone missing. It shouldn't be like that. The food and reception were good and the stay was very pleasant.
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Matheus V - Oct 2015
Overall rating
Kamer was 4 ster, maar die res is nie meer as 3 ster nie.
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Room was 4 star, but the rest is no more than 3 star.
There are an awful lot of style stairs and for the elderly it is really a problem. The reception is on the third level and hard to find. The breakfast was acceptable, but for the price it could have been better. The bedroom was good and comfortable with enough accessories.
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Galagos Lodge Guest House 's response
Goeie More Matheus
Ons waardeer alle terugvoer, positief
Arthur S - May 2015
Overall rating
Baie goeie ligging!
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Very good location!
Our room was against the kitchen, so it started getting noisy very early. No fizzy coffee on day one. At least the rest was nice.
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Chris D - Apr 2015
Overall rating
The place has potential!
Jackie P - Nov 2015
Overall rating
Baie vriendelike personeel.
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Very friendly staff.
Lovely, clean bedding. Nice view. Nice dinner!
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Shaun E - Sep 2014
Overall rating
Daar is net een woord om Galagos Lodge te beskryf en dis fantasties!
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There is only one word to describe Galagos Lodge and that's fantastic!
It's the friendliest people ever from the moment we got there at reception until we left, everyone was very friendly and helpful. I would really recommend the Logde to any couple.
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Hortense D - May 2014
Overall rating
Amazing
Bennie P - Apr 2014
Overall rating
'n Lekker ervaring saam met ons kleinkinders!
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A nice experience with our grandchildren!
Unfortunately there was construction going on during our stay and the grandchildren were disappointed that they could not use the hot pool. However, the good and friendly service made up for it.
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Sino W - Oct 2014
Overall rating
The stay was great and the view is amazing
Juan J - Oct 2014
Overall rating
Baie lekker plek, mense baie vriendelik en baie mooi kamers.
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Very nice place, very friendly people and very nice rooms.
The stay was very nice, the rooms were luxurious and the service was very good. What is nice about Galagos is that it is close to most of the places in Harties. Very nice view of the dam from the room.
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Adele F - May 2014
Overall rating
Dit was skoon en netjies en die personeel was baie behulpsaam.
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It was clean and tidy and the staff were very helpful.
The gas heaters and air conditioning may need updating.
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Michelle L - Nov 2014
Overall rating
Dis baie netjies en uitsonderlike diens!
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It's very neat and exceptional service!
It was a pleasant experience.
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Pieter K - Jan 2014
Overall rating
Baie rustige atmosfeer vir lekker ontspan.
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Very peaceful atmosphere for relaxing.
See the stars below.
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Marie P - Jun 2014
Overall rating
Verblyf was puik!
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Stay was great!
Many thanks to Yolandi and John. John was very helpful and went out of his way to be helpful.
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Jaco V - Mar 2014
Overall rating
Die besoek was baie rustig en stil.
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The visit was very peaceful and quiet.
A very pleasant guest house to visit, but there are some negative points: torn towels, no air freshener, and street parking. The management could do with some training.
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Amanda M - Dec 2013
Overall rating
Home away from home
Kagiso M - Oct 2013
Overall rating
We loved it
Lee J - Jun 2013
Overall rating
Netjies
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Tidy
Very neat and clean.
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Soekie B - Apr 2013
Overall rating
Wonderlik, kalmte, vrede in jou gees siel en liggaam.
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Wonderful, calmness, peace in your spirit soul and body.
It is a privilege for me to be able to rate Galagos Lodge (review).nTidy, clean, hospitable, appointment is very great it was so easy to be able to book. Thank you for such a beautiful place in our country.
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Melanie K - Jul 2013
Overall rating
Good
Albert V - Jul 2013
Overall rating
Awesome.
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Awesome.
The accommodation and surroundings are fantastically beautiful. We had such a good time relaxing and were full of courage again to take on the next week. Thank you so much for everything, it was fantastic...
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Susan V - Mar 2013
Overall rating
Great
Shaheen R - Feb 2012
Overall rating
Very impressive, better than expected, and real value for money
Marilyn S - Oct 2011
Overall rating
Excellent choice, accommodation beautiful, location and view awesome, and food was very yummy!
- Capacity: 16 people
- No children allowed
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Check-in: 14:00 to 21:00
Check-out: 10:00 - Address: 103 Jocelyn Street, Kosmos, Hartbeespoort Dam, 0216, North West
