Helena's Guesthouse
Review Summary
Ej L - Feb 2024
Overall rating
Pragtig sal weer daar tuisgaan.
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Beautiful would stay there again.
Very nice. Clean with everything you need.
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Contessa J - Jul 2023
Overall rating
Lekker.
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Nice.
Very hospitable and friendly. Was very helpful.
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Ronel M - May 2023
Overall rating
Lekker boere-gasvryheid!
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Nice peasant hospitality!
Upon our arrival we felt right at home. Thank you very much for the nice farmer hospitality!
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Annamari K - Apr 2024
Overall rating
Baie gerieflik.
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Very convenient.
Very nice stay. Might just make the WiFi password available in the unit.
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Helena T - Dec 2023
Overall rating
Voldoende bekostigbare oornag verblyf.
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Sufficient affordable overnight accommodation.
Friendly reception by hostess; secure parking.
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Salome D - Apr 2023
Overall rating
Netjies en skoon, privaat met genoeg gerief vir oornag.
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Neat and clean, private with enough comfort for an overnight stay.
I would suggest that the traveler just confirm in advance which unit they are getting. My unit was not the one described in the listing. Our unit was at the back of the house, with fairly style stairs outside to get to the top, such a large suitcase etc. is difficult to get up to, but despite that the unit itself was quite pleasant. Two big pluses for me were that we had a bathtub and a good working fridge. The unit is tiny, but it's quite enough if you're really just looking for a place to sleep for a night or two. We had access to WiFi if the power was on. There is no power if it is load shedding. They put a generator on one night, but it died after 30 min. I would suggest that they put one or two battery lights for the guests in the room just for times like this. The uncle and aunt were very friendly and helpful and we really felt safe and at home.
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Helena's Guesthouse 's response
Ek het aan die agent genoem dat ek net 'n kamer in die loft beskikbaar gehad het en dat die akkommodasie beperk was met Super 8. Dit was vir haar aanvaarbaar.
Die tegnikus het uitgekom maar kon nie die "generator" herstel nie. Die vorige aand was dit aan. Jammer maar ek het ten minste 'n tegnikus laat uitkom om te probeer help.
In die hangkas was daar 'n buislig met 'n battery. Ek sal in die toekoms dit net uithaal.
Dankie vir die goeie punte genoem. Ons sal poog om te verbeter.
Goedheid en guns,
Helena
Dirk F - Apr 2022
Overall rating
Baie vriendelike ontvangs en eenheid is baie netjies.
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Very friendly reception and unit is very tidy.
We were warmly and very kindly received. Helena also easily accommodated our request for additional sleeping space. The unit was very neat, clean and well equipped.
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Kumie J - Jan 2022
Overall rating
Wonderlike bederf in 'n droom-grasdakhuisie.
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Wonderful pampering in a dream thatched cottage.
The accommodation has everything one might need to stay for a night or a wonderful holiday. The owner is very friendly and goes out of her way to make sure all facilities are up to standard and addresses any problems immediately. The breakfast was nicely packed for us so that we can take it with us for a picnic on our trip and more than enough food. There were nice sandwiches, fruit and yogurt and a fruit juice. Around the house there is a nice private garden to be able to sit outside and have a barbecue or relax. Truly a wonderful experience! Received more value than we paid for.
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Mari L - Jan 2022
Overall rating
Oornagverblyf.
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Overnight accommodation.
Well equipped for overnight stay. Musty smell of thatched roof after a lot of rain. Air conditioner malfunctioned during the evening and leaked water inside which was very uncomfortable.
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Helena's Guesthouse 's response
Baie dankie vir jou terugvoer. Grasdak; na al die massa reens ruik ongelukkig, maar soos n grasdak. Buite gewone reens gewees. Ek het met in inbespreking genoem van die lugversorging wat n probleem gegee. Hulle het dit gediens, maar was nie korrek nie. Dit is die volgende dag herstel.
Ek waardeer die terugvoering en sal daar op verbeter.
Dankie vir al die ander positiewe kommentaar. Mooi loop
Anonymous Guest - Sep 2022
Overall rating
Beds were dirty.
They received us kindly, but when we went to sleep and opened the bed the sheets were full of crumbs from cookies and chips, I assume they were from the previous people who slept there.
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Bertie S - Dec 2022
Overall rating
Teleurgestel.
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Disappointed.
Air conditioner spills water on carpet. Smells awful, advertisement states breakfast included, but not true. Generator out of order, had no power or water during power outage.
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Theunie C - Jul 2021
Overall rating
Goed geleë en veilig. Vriendelik ontvang.
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Well located and safe. Friendly welcome.
Electric blankets and better mattresses are recommended.
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Anlizelle M - Dec 2021
Overall rating
Aangenaam.
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Pleasant.
Reception was very friendly. Cute place and will definitely use the place again. Only had problems with hot water, but it was quickly fixed. You just have to look at the ad. It says that breakfast is included in the price, but they don't serve breakfast. We didn't make provision for taking anything with us for breakfast.
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Anni C - Jun 2021
Overall rating
Gasvrou het heel van ons bespreking vergeet, geen kommunikasie, moes alle nommers bel voor toe hek en toe is daar net gesê: "Oh my word." Hulle het toe uitgekom en was baie haastig om weer te vertrek. Dit was 17:30 die middag.
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Hostess completely forgot about our reservation, no communication, had to call all numbers before closing the gate and then it was just said: "Oh my become." They then came out and were in a great hurry to leave again. It was 5:30 in the afternoon.
No prep work has been done in the room. There was powdered milk and sugar. Very tight! Will not book there again. If one has been on the road for 12 hours and the guest house where you have booked through this website does not expect you, it is very poor. Have booked many times through the website and have always been so satisfied. This was not good.
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Gerrit O - Nov 2020
Overall rating
Gesellig, privaat, veilig. Fantastiese gasvrou.
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Cosy, private, safe. Fantastic hostess.
From arrival to departure everything was excellent. Good location, safe. Will stay there again.
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Ashwill B - Feb 2020
Overall rating
Tuis en vriendelik.
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Homey and friendly.
The place itself is really nice and very neat. We were greeted by the kindest people. They immediately made me feel at home. I really have no complaints. The location of the place was perfect and I really slept well and ate really well there too. The host is a very nice lady and has very friendly staff. Enjoyed every moment there. Thank you so much for everything!
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Madeleine D - Mar 2020
Overall rating
Netjies.
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Neat.
Suitable for a business trip.
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Suenette V - Apr 2019
Overall rating
Oulike plekkie met heerlike beddens en baie gasvryheid!
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Cute place with lovely beds and lots of hospitality!
Will definitely stay there again!
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An-louise B - Mar 2017
Overall rating
Wonderlike mense, lekker en veilig.
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Wonderful people, nice and safe.
Really great stay. Clean and neat. Friendly owners.
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Magdalena S - May 2017
Overall rating
Gawe gasvrou, baie goeie matras, lekker geslaap, net warm water probleem.
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Friendly hostess, very good mattress, slept well, just a problem with the hot water.
Location ideal for a stopover, hostess very hospitable and helpful. Good quality bedding and mattress. The hot water is a problem, we suspect it's a gas geyser and we only had a bit of hot water. While showering you suddenly have only icy cold water. The shower is also in need of a new shower head.
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Ryno V - Dec 2016
Overall rating
Fantasmagories.
Read moreHelena's Guesthouse 's response
Ag, dankie julle twee. Ek waardeer dit baie. Dit is ons taak om mense tuis te laat voel.
Pieter K - Dec 2016
Overall rating
Wonderlike, gasvrye mense.
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Wonderful, hospitable people.
Will go back. Thank you.
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Estelle K - Sep 2016
Overall rating
Het bietjie meer verwag.
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Expected a bit more.
Unable to comment on self catering unit. We agreed to take a room as it was only for one night. No windows and the open plan bathroom not to my taste.
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Helena's Guesthouse 's response
Die klient het nagelaat om te meld dat ek R150 terugbetaling op hulle motor se voorruit geplaas het omdat hulle vir die selfsorg eenheid betaal het maar die maatskappy wat daar gebly het, het vir nog 'n verdere 2 dae betaal. Ek het die dame geskakel en haar verduidelik wat die probleem is maar sy het dit so aanvaar. Daar is 'n staande skerm tussen die kamer en die ander geriewe. Ook was daar 'n lugreëling in die kamer vir vars lug. Geen venster is nodig nie want dit het geen doel nie. Hulle koste was R370 vir 2 persone.
Giel Boshoff
Pieter R - Aug 2015
Overall rating
5-ster!
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5-ster!
Friendly service, clean and tidy.
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- Capacity: 2 people
- All ages welcome
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Check-in: 13:00 to 21:00
Check-out: 10:00 - Address: 15 Robertson Street, Panorama, Kroonstad, 9449, Free State