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Helena's Guesthouse

Self Catering

Review Summary

4.3 out of 5from 24 reviews for Helena's Guesthouse
Cleanliness
4.2/5
Service
4.3/5
Location
4.5/5
Safety
4.6/5
Value for money
4.2/5
Ej L - Feb 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ej L
With partner

Pragtig sal weer daar tuisgaan.

Baie lekker. Skoon met alles wat jy nodig het.

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Beautiful would stay there again.

Very nice. Clean with everything you need.

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Contessa J - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Contessa J
With partner

Lekker.

Baie gasvry en vriendelik. Was baie behulpsaam.

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Nice.

Very hospitable and friendly. Was very helpful.

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Ronel M - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ronel M

Lekker boere-gasvryheid!

Met ons aankoms het ons sommer dadelik tuis gevoel. Baie dankie vir die lekker boere-gasverheid!

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Nice peasant hospitality!

Upon our arrival we felt right at home. Thank you very much for the nice farmer hospitality!

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Annamari K - Apr 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
5/5
Value for money
4/5
Annamari K
Individual traveller

Baie gerieflik.

Baie lekker gebly. Kan dalk net die WiFi-wagwoord beskikbaar maak in die eenheid.

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Very convenient.

Very nice stay. Might just make the WiFi password available in the unit.

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Helena T - Dec 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Helena T
With partner

Voldoende bekostigbare oornag verblyf.

Vriendelike ontvangs deur gasvrou; veilige parkering.

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Sufficient affordable overnight accommodation.

Friendly reception by hostess; secure parking.

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Salome D - Apr 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Salome D

Netjies en skoon, privaat met genoeg gerief vir oornag.

Ek sou voorstel dat die reisiger net vooraf bevestig watter eenheid hul kry. My eenheid was nie die een wat in die listing beskryf word nie. Ons eenheid was aan die agterkant van die huis, met redelike styl trappe buite om bo te kom, so 'n groot tas ens. is moeilik om op te kry, maar ten spyte van dit was die eenheid self heel aangenaam. Twee groot pluspunte vir my, was dat ons 'n bad en goeie werkende yskas gehad het. Die eenheid is piepklein, maar dis heeltemal genoeg as jy regtig net slaapplek soek vir 'n aand of twee. Ons het toegang tot WiFi gehad as die krag aan was. Daar is nie krag as dit load shedding is nie. Hul het 'n generator die een aand aangesit, maar dit het gevrek na 30 min. Ek sou wel voorstel dat hul een of twee batteryligte vir die gaste in die kamer sit juis vir sulke tye. Die oom en tannie was baie vriendelik en behulpsaam en ons het regtig veilig en tuis gevoel.

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Neat and clean, private with enough comfort for an overnight stay.

I would suggest that the traveler just confirm in advance which unit they are getting. My unit was not the one described in the listing. Our unit was at the back of the house, with fairly style stairs outside to get to the top, such a large suitcase etc. is difficult to get up to, but despite that the unit itself was quite pleasant. Two big pluses for me were that we had a bathtub and a good working fridge. The unit is tiny, but it's quite enough if you're really just looking for a place to sleep for a night or two. We had access to WiFi if the power was on. There is no power if it is load shedding. They put a generator on one night, but it died after 30 min. I would suggest that they put one or two battery lights for the guests in the room just for times like this. The uncle and aunt were very friendly and helpful and we really felt safe and at home.

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Helena's Guesthouse 's response

Ek het aan die agent genoem dat ek net 'n kamer in die loft beskikbaar gehad het en dat die akkommodasie beperk was met Super 8. Dit was vir haar aanvaarbaar.
Die tegnikus het uitgekom maar kon nie die "generator" herstel nie. Die vorige aand was dit aan. Jammer maar ek het ten minste 'n tegnikus laat uitkom om te probeer help.
In die hangkas was daar 'n buislig met 'n battery. Ek sal in die toekoms dit net uithaal.
Dankie vir die goeie punte genoem. Ons sal poog om te verbeter.
Goedheid en guns,
Helena

Helena's Guesthouse
Dirk F - Apr 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dirk F
With partner

Baie vriendelike ontvangs en eenheid is baie netjies.

Ons is hartlik en baie vriendelik ontvang. Helena het ook ons versoek vir addisionele slaapplek maklik geakkommodeer. Die eenheid was baie netsjies, skoon en goed toegerus.

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Very friendly reception and unit is very tidy.

We were warmly and very kindly received. Helena also easily accommodated our request for additional sleeping space. The unit was very neat, clean and well equipped.

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Kumie J - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kumie J
With partner

Wonderlike bederf in 'n droom-grasdakhuisie.

Die verblyf het alles wat mens mag nodig hê om oor te bly vir 'n nag of 'n heerlike vakansie. Die eienaar is baie vriendelik en gaan uit haar pad om seker te maak alle fasiliteite is op standaard en spreek enige probleme onmiddellik aan. Die ontbyt was vir ons lekker gepak sodat ons dit kom saamneem vir piekniek op ons reis en meer as genoeg kos. Daar was lekker toebroodjies, vrugte en joghurt en 'n vrugtesap. Rondom die huisie is daar 'n lekker private tuin om buite te kan sit en braai of ontspan. Voorwaar 'n heerlike ondervinding gewees! Meer waarde ontvang as waarvoor ons betaal het.

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Wonderful pampering in a dream thatched cottage.

The accommodation has everything one might need to stay for a night or a wonderful holiday. The owner is very friendly and goes out of her way to make sure all facilities are up to standard and addresses any problems immediately. The breakfast was nicely packed for us so that we can take it with us for a picnic on our trip and more than enough food. There were nice sandwiches, fruit and yogurt and a fruit juice. Around the house there is a nice private garden to be able to sit outside and have a barbecue or relax. Truly a wonderful experience! Received more value than we paid for.

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Mari L - Jan 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Mari L
With partner

Oornagverblyf.

Goed ingerig vir oornagverblyf. Mufferige reuk van grasdak na baie reën. Lugversorger het gedurende die aand foutief geraak en water na binne gelek wat baie ongemaklik was.

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Overnight accommodation.

Well equipped for overnight stay. Musty smell of thatched roof after a lot of rain. Air conditioner malfunctioned during the evening and leaked water inside which was very uncomfortable.

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Helena's Guesthouse 's response

Baie dankie vir jou terugvoer. Grasdak; na al die massa reens ruik ongelukkig, maar soos n grasdak. Buite gewone reens gewees. Ek het met in inbespreking genoem van die lugversorging wat n probleem gegee. Hulle het dit gediens, maar was nie korrek nie. Dit is die volgende dag herstel.
Ek waardeer die terugvoering en sal daar op verbeter.
Dankie vir al die ander positiewe kommentaar. Mooi loop

Helena's Guesthouse
Anonymous Guest - Sep 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
5/5
Safety
3/5
Value for money
1/5
Anonymous Guest
With partner

Beds were dirty.

They received us kindly, but when we went to sleep and opened the bed the sheets were full of crumbs from cookies and chips, I assume they were from the previous people who slept there.

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Bertie S - Dec 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
1/5
Bertie S
With partner

Teleurgestel.

Lugversorger mors water op mat. Stink geweldig, advertensie meld ontbyt ingesluit, maar nie waar nie. Kragopwekker buite werking, geen krag of water gehad gedurende kragonderbreking.

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Disappointed.

Air conditioner spills water on carpet. Smells awful, advertisement states breakfast included, but not true. Generator out of order, had no power or water during power outage.

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Theunie C - Jul 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Theunie C
With friends

Goed geleë en veilig. Vriendelik ontvang.

Elektries komberse en beter matrasse word aanbeveel.

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Well located and safe. Friendly welcome.

Electric blankets and better mattresses are recommended.

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Anlizelle M - Dec 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Anlizelle M

Aangenaam.

Ontvangs was baie vriendelik. Oulike plekkie en sal beslis weer van die plekkie gebruikmaak. Het net probleme gehad met warm water, maar dit was vinnig herstel. Daar moet net dalk gekyk word na die advertensie. Dit sê dat ontbyt ingesluit is by die prys, maar hul bedien nie ontbyt nie. Ons het nie voorsiening gemaak om enige iets saam te vat vir ontbyt nie.

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Pleasant.

Reception was very friendly. Cute place and will definitely use the place again. Only had problems with hot water, but it was quickly fixed. You just have to look at the ad. It says that breakfast is included in the price, but they don't serve breakfast. We didn't make provision for taking anything with us for breakfast.

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Anni C - Jun 2021
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
3/5
Anni C
With partner

Gasvrou het heel van ons bespreking vergeet, geen kommunikasie, moes alle nommers bel voor toe hek en toe is daar net gesê: "Oh my word." Hulle het toe uitgekom en was baie haastig om weer te vertrek. Dit was 17:30 die middag.

Geen prep-werk gewees in kamer. Daar was melkpoeier en suiker. Baie beknop! Sal nie weer daar bespreek. As 'n mens 12 ure op die pad was en die gastehuis waar jy bespreek is deur hierdie webtuiste bespreek verwag jou nie, is dit baie swak. Het al baie deur die webtuiste bespreek en was altyd so tevrede. Hierdie was nie goed nie.

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Hostess completely forgot about our reservation, no communication, had to call all numbers before closing the gate and then it was just said: "Oh my become." They then came out and were in a great hurry to leave again. It was 5:30 in the afternoon.

No prep work has been done in the room. There was powdered milk and sugar. Very tight! Will not book there again. If one has been on the road for 12 hours and the guest house where you have booked through this website does not expect you, it is very poor. Have booked many times through the website and have always been so satisfied. This was not good.

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Gerrit O - Nov 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerrit O
With partner

Gesellig, privaat, veilig. Fantastiese gasvrou.

Van aankoms tot vertrek awas alles uitstekend. Goeie ligging, veilig. Sal weer daar tuisgaan.

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Cosy, private, safe. Fantastic hostess.

From arrival to departure everything was excellent. Good location, safe. Will stay there again.

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Ashwill B - Feb 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ashwill B
On business

Tuis en vriendelik.

Die plek self is regtig mooi en baie netjies. Was gegroet met die vriendelikste en gawe mense. Hulle het my onmiddellik laat tuis voel. Ek het regtig geen klagtes nie. Die plekkie se ligging was perfek en ek het regtig baie lekker daar geslaap en ook baie lekker daar geëet. Die gasheer is 'n baie oulike tannie en het baie vriendelike personeel. Het elke oomblik daar geniet. Baie dankie vir als!

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Homey and friendly.

The place itself is really nice and very neat. We were greeted by the kindest people. They immediately made me feel at home. I really have no complaints. The location of the place was perfect and I really slept well and ate really well there too. The host is a very nice lady and has very friendly staff. Enjoyed every moment there. Thank you so much for everything!

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Madeleine D - Mar 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Madeleine D
On business

Netjies.

Geskik vir 'n sakereis.

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Neat.

Suitable for a business trip.

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Suenette V - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Suenette V
With partner

Oulike plekkie met heerlike beddens en baie gasvryheid!

Sal vir seker weer daar oorslaap!

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Cute place with lovely beds and lots of hospitality!

Will definitely stay there again!

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An-louise B - Mar 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
An-louise B
With friends

Wonderlike mense, lekker en veilig.

Was baie lekker om te te bly. Skoon en netjies. Vriendelike eienaars.

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Wonderful people, nice and safe.

Really great stay. Clean and neat. Friendly owners.

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Magdalena S - May 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Magdalena S
With partner

Gawe gasvrou, baie goeie matras, lekker geslaap, net warm water probleem.

Ligging ideaal vir een nag oorslaap, gasvrou baie gasvry en hulpvaardig. Beddegoed en matras goeie gehalte. Die warmwater is 'n probleem, ons vermoed dit is 'n gasgeiser en het slegs bietjie warm water gehad. Stort nog en dan ewe skielik is daar yskoue water op jou lyf. Dink die stort het ook 'n nuwe stortkop nodig.

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Friendly hostess, very good mattress, slept well, just a problem with the hot water.

Location ideal for a stopover, hostess very hospitable and helpful. Good quality bedding and mattress. The hot water is a problem, we suspect it's a gas geyser and we only had a bit of hot water. While showering you suddenly have only icy cold water. The shower is also in need of a new shower head.

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Ryno V - Dec 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ryno V
With partner

Fantasmagories.

Van die vriendelike ontvangs deur die gasheer tot die netheid van die akkommodasie was net uit die boonste rakke. Die akkommodasie was netjies en skoon met alles wat jy nodig kan hê en nog meer. Ek het nie genoeg woorde om te beskryf hoe wonderlik ons die plek bevind het nie. Die enigste probleem wat ons as gaste kan vind is op te pak en te ry. Jy is eintlik spyt jy kan nie langer bly nie. My hoogste lof aan Helena's Gastehuis.

Helena's Guesthouse 's response

Ag, dankie julle twee. Ek waardeer dit baie. Dit is ons taak om mense tuis te laat voel.

Helena's Guesthouse
Pieter K - Dec 2016
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Pieter K
With partner

Wonderlike, gasvrye mense.

Ons sal weer daar gaan oornag. Baie dankie!

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Wonderful, hospitable people.

Will go back. Thank you.

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Estelle K - Sep 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Estelle K
With partner

Het bietjie meer verwag.

Kan nie kommentaar lewer oor selfsorg-eenheid nie. Ons het toegestem om 'n kamer te vat aangesien dit net vir een aand was. Geen vensters en die oopplan-badkamer nie vir my lekker nie.

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Expected a bit more.

Unable to comment on self catering unit. We agreed to take a room as it was only for one night. No windows and the open plan bathroom not to my taste.

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Helena's Guesthouse 's response

Die klient het nagelaat om te meld dat ek R150 terugbetaling op hulle motor se voorruit geplaas het omdat hulle vir die selfsorg eenheid betaal het maar die maatskappy wat daar gebly het, het vir nog 'n verdere 2 dae betaal. Ek het die dame geskakel en haar verduidelik wat die probleem is maar sy het dit so aanvaar. Daar is 'n staande skerm tussen die kamer en die ander geriewe. Ook was daar 'n lugreëling in die kamer vir vars lug. Geen venster is nodig nie want dit het geen doel nie. Hulle koste was R370 vir 2 persone.
Giel Boshoff

Helena's Guesthouse
Pieter R - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter R
Family with young children

5-ster!

Vriendelike diens, skoon en netjies.

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5-ster!

Friendly service, clean and tidy.

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From
From R 650
per night, for 2 ppl
From
R 650
per night, for 2 ppl
Make a Booking
  • Capacity: 2 people
  • All ages welcome
  • Check-in: 13:00 to 21:00
    Check-out: 10:00
  • Address: 15 Robertson Street, Panorama, Kroonstad, 9449, Free State
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAArR3smDL2KYkTkcIvAEQUBl5Q4jAtJWQGULxMWGzFHsvV80dNjz?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R650 per night, for 2 ppl 24 5 1 5 15 Robertson Street Panorama 9449 Free State 021 201 8900 13:00-21:00 10:00 -27.675214487437 27.24797317791
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