Herolds Bay 510
Review Summary
Magda S - Jan 2025
Overall rating
Vriendelike eienaars. Daar is niks wat ons sou verander het nie.
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Friendly owners. There is nothing we would have changed.
One of the most beautiful places we have ever stayed.
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Herolds Bay 510 's response
Baie dankie, waardeer die terugvoer! Hoop om jul gou weer te sien
Nadine S - Oct 2024
Overall rating
Luxurious, private, secure, clean.
Herolds Bay 510 's response
Thank you, Nadine. I appreciate your feedback! Though not necessary, leaving the unit arguably cleaner than you found it was greatly appreciated.
Joane F - Sep 2024
Overall rating
Naby aan strand en kafee.
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Close to beach and cafe.
Had a great stay.
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Leonard G - Mar 2025
Overall rating
Heel aangenaam.
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Very pleasant.
Had a nice stay, thank you.
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Mr D Russ C - Feb 2025
Overall rating
A bit claustrophobic.
Herolds Bay 510 's response
Thank you for sharing your feedback. We’re truly sorry to hear that you were unwell during your stay and that the issue with the sliding door added to your discomfort. Your experience is important to us, and we always strive to ensure a pleasant stay for our guests.
We’re happy to report that this matter has since been addressed and resolved. While we do personally manage and clean the apartment to maintain high standards, we regret that this issue wasn’t fully resolved during your stay. We did receive your initial message on Saturday morning and responded promptly, but we were unaware that the problem persisted until your departure on Sunday.
Had we known sooner, we would have been more than happy to assist immediately. Our contact details were available, and a quick follow-up message or call would have allowed us to resolve this for you on the spot. We always encourage guests to reach out if any issues arise so we can ensure a comfortable experience.
We appreciate your feedback, and we hope to have the opportunity to welcome you again under better circumstances.
- Free cancellation up to 1 week before your stay!
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Capacity: 4 people
2 adults, 2 children - No children under 4
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Check-in: 15:00 to 18:00
Check-out: 11:00 - Address: R404, Floor 5, Apartment 510, The Herolds Bay, Herolds Bay, 6530, Western Cape