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Hout Bay Gem

28 reviews
Self Catering

Review Summary

4.5 out of 5from 28 reviews for Hout Bay Gem
Cleanliness
4.3/5
Service
4.3/5
Location
4.7/5
Safety
4.6/5
Value for money
4.5/5
Ray S - Nov 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ray S
With friends

Spacious and comfortable.

Hout Bay Gem was spacious and luxurious. Facilities are everything you require for a comfortable stay.

Hout Bay Gem 's response

Thank you for the lovely review.

Hout Bay Gem
Annelie M - Oct 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Annelie M
With partner

Lekker geslaap in netjiese skoon kamers.

Netjies en skoon sowel as goed toegerus. Goeie gasvrou en baie hulpvaardig. Nie al die kamers is en-suite nie; twee kamers deel 'n badkamer.

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Slept well in neat clean rooms.

Neat and clean as well as well equipped. Good hostess and very helpful. Not all rooms are en-suite; two rooms share a bathroom.

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Hout Bay Gem 's response

Thank you for the lovely review.

Hout Bay Gem
Anne-marie I - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anne-marie I
With friends

Het goed gerus.

Jip. Baie lekker dankie. Nicky is vriendelik en caring en haar huis is knus en baie verwelkomend.

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Rested well.

Yep. Thank you very much. Nicky is friendly and caring and her home is cozy and very welcoming.

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Hout Bay Gem 's response

Thank you for the lovely review.

Hout Bay Gem
Mark P - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mark P

Lekker.

Goeie en vriendelike diens.

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Nice.

Good and friendly service.

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Nadia M - Oct 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Nadia M
With partner

Fantasties.

Die verblyf was fantasties en ons was baie goed ontvang deur Nicky.

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Fantastic.

The accommodation was fantastic and we were very well received by Nicky.

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Hout Bay Gem 's response

Thank you for the lovely review.

Hout Bay Gem
Annelie H - May 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Annelie H
With partner

Clean, beautiful house with everything at your disposal.

Nicky received us, Nena, our Golden Retriever, also very friendly and warm. She upgraded us to a newly renovated room too. Thank you Nicky.

Hout Bay Gem 's response

Thank you Annelie for the lovely review.

Hout Bay Gem
Annamarie D - Jan 2024
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Annamarie D
With friends

The stay was enjoyable.

We had a wonderful weekend, but there were issues. 1. I booked the entire house but found out that the owner had booked another couple on the Saturday, which caused me a lot of stress. The owner stays in the house, which we did not know, and had offered her room to stay in. However, this is right by the entertainment area outside, and I was not happy with an elderly couple staying there when we are having a bridal shower and there will be noise. We asked her to rather put the couple in the back room where they could not hear the noise. Due to that, there were not enough beds for us. The owner offered us a blow-up mattress, which we had to agree on, or else someone had to sleep on the floor. If you book the entire house, that means we want the house to ourselves, not sharing with other people; that is what we paid for. 2. The owner said it is a guest house, and as far as I know, there are cleaners who clean up and make up beds in the morning. If it is a guest house, there were no cleaners on the Saturday. 3. When we arrived, the scullery and braai room were not clean. There was one cleaner, and for the size of the house, she should have more than one cleaner, and maybe these areas would have been cleaned. 4. It was extremely hot, and when we saw the pool, it was green. I had to get my husband to come and clean the pool, which helped as the pool was nice and blue after that. 5. I have never booked an entire house, and the owner is in the house from 6 in the morning till 5 in the afternoon. If she did not give up her (office), she would have been there 24/7. This was very uncomfortable for us as we had to walk past her all the time sitting in her office. To get to the pool area, you need to walk through her office. 6. We asked for a discount due to all the issues mentioned, but she refused.

Hout Bay Gem 's response

Firstly Annamarie, no parties are allowed on the premises and you had a Bachelorette party. I allowed it. Secondly, I do have 2 cleaners that help with the guest house as I told you 1 was sick on that day. All the rooms were in pristine condition.
As for the pool, it was not green and I did not ask you to send your husband as I can sort out my own pool. Nowhere does it say that you booked the entire house instead you booked 6 rooms in a guest house. We do not make up the beds every day. I'm entitled to sit in my office and work. Not only did you have a huge kitchen to do your catering and use of my magnificent outdoor table and swimming pool to host your party, but we also have a strict no-party rule. The seventh room was for the Italian guests and if you were not having a huge party outside there would not be an issue. My house rules are "No Parties and quiet time at 22h00".

Hout Bay Gem
Thermmyson B - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thermmyson B
Family with young children

Nice.

It was beautiful to stay at Hout Bay Gem.

Hout Bay Gem 's response

Thanks for the amazing review, Thermmyson Booysen.

Hout Bay Gem
Esmiralda F - Nov 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Esmiralda F
With partner

Excellent.

Privacy respected and hostess/owner very helpful.

Hout Bay Gem 's response

Thanks for the lovely review.

Hout Bay Gem
Amaile C - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amaile C
Individual traveller

Pleasant, tidy, good view.

The beach is 5 minutes away and my room had a view of a beautiful mountain. The room was very clean, and the bathroom had clean shampoo and body wash provided, along with clean towels. The kitchen is spacious and equipped with everything you need, and there is a sparkling blue pool with a huge garden. The host was helpful and ensured a pleasant stay. There is also fiber WiFi and a TV in my room with Netflix. I would definitely recommend this stay; I had so much fun exploring Hout Bay.

Hout Bay Gem 's response

Thank you for the lovely review

Hout Bay Gem
Carmelita H - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Carmelita H
Individual traveller

Absolutely tranquil. Will certainly be back.

Had the most amazing stay. The hostess was totally accommodating. All our needs were met. Impeccable room. Well done all round.

Hout Bay Gem 's response

Thank you for the lovely review

Hout Bay Gem
Alain E - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Alain E
With partner

Stunning stunning stunning.

We were welcomed with kindness and friendliness. It is a very beautiful place.

Hout Bay Gem 's response

Thank you for the lovely review

Hout Bay Gem
Philip H - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Philip H
On business

An excellent stay. Quiet, relaxed, friendly.

This is a gem, quiet, relaxed, friendly.

Hout Bay Gem 's response

Thank you for the lovely review

Hout Bay Gem
Mbasayethu L - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mbasayethu L
Large group

Absolutely pleasant stay.

We had an outstanding experience. The house was well kept, spacious and comfortable for our large group. We are definitely considering coming back thanks to our amazing hosts for making us feel so welcome.

Hout Bay Gem 's response

Thanks for the lovely review.

Hout Bay Gem
Keisha S - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Keisha S
With friends

Great stay.

Nicky and Phillip were great hosts, even though they were on the property with us they were very respectful in giving us our space to be free in the house. Myself and my friends had the most amazing day/night and will definitely be heading back in the summer.

Hout Bay Gem 's response

Thanks for the wonderful review

Hout Bay Gem
Francois V - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Francois V
Individual traveller

Kuraus-verblyf.

Besoek aan Osner Gallery.

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Kuraus accommodation.

Visit to Osner Gallery.

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David H - Apr 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
David H
Large group

A wonderful stay with a helpful, friendly host.

Nicky, our host, was always at hand to help us, she was also very accommodating and made us feel welcome. We had a large enough table to have meals at, braai, and washing facilities. There was a lovely garden and a pool to enjoy.

Hout Bay Gem 's response

It was an absolute pleasure having you at my guest house. Wishing you all the best for the year ahead and sending all my good wishes.

Hout Bay Gem
Mercia V - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mercia V
Large group

The stay at Hout Bay Gem was amazing. We were a group of 5 couples who could take some time out away from the kids, work and ministry and just focus on being us.

The quaint and beautiful setting of this establishment provided some much need self-care and relaxation. The hosts of the establishment are friendly and accommodating. Their interaction with us has surely left an impression so much so that we would love to return in the future to enjoy the large rooms, large dining space, pool and mountainous views. Quaint, serene and beautiful. A breath of fresh air.

Brandon D - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Brandon D
Family with teenagers

Quiet and relaxing.

Had a great time at the gem with my family. Hout Bay Gem felt like a home away from home - enjoyed every minute to sit back and relax. Nicky is friendly and very inviting. She made us feel right at home. We will definitely be back at the gem. See you soon Nicky and Bella.

Hout Bay Gem 's response

Thanks for the lovely review, Brandon. See you soon. Love Bella and I.

Hout Bay Gem
Ruth T - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Ruth T
With friends

Lekker gebly in Houtbaai.

Aangename blyplek as jy van diere hou. Gashere was vriendelik, die huis gesellig. As jy nie omgee om badkamer en kombuis met ander te deel nie is dit werklik 'n lekker plek om te bly.

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Nice stay in Hout Bay.

Pleasant place to stay if you like animals. Hosts were friendly, the house cosy. If you don't mind sharing bathroom and kitchen with others this is really a nice place to stay.

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Hout Bay Gem 's response

Thank you for the lovely review.

Hout Bay Gem
Lauren Ronique M - Jan 2023
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Lauren Ronique M
Large group

Dit was baie lekker.

Die eienaar was baie vriendelik, sal beslis weer daar gaan. Die deel van badkamers is effens ongemaklik omdat daar nie elke dag 'n skoonmaker is nie en alle gaste nie altyd netjies is nie. Omdat loadshedding 'n groot probleem is in Suid-Afrika, kan eienaar dalk 'n plan maak om bv. die WiFi aan te laat bly, sowel as 'n paar ligte in die gastehuis self.

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It was very nice.

The owner was very friendly, will definitely go there again. Sharing bathrooms is slightly uncomfortable because there is not a cleaner every day and all guests are not always tidy. Because loadshedding is a big problem in South Africa, the owner may make a plan to e.g. leaving the WiFi on, as well as some lights in the guest house itself.

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Alicia B - Dec 2023
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Alicia B
Family with young children

Gerieflike plek, ongelukkig het die reuk dit onsmaaklik gemaak.

Slegte reuk a.g.v. katte en honde in die huis, die kat op die meubels en kombuiskaste.

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Comfortable place, unfortunately the smell made it unpleasant.

Bad smell due to cats and dogs in the house, the cat on the furniture and kitchen cabinets.

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Hout Bay Gem 's response

Thanks for the amazing review.

Hout Bay Gem
Anonymous Guest - Nov 2023
Overall rating
Cleanliness
3/5
Service
1/5
Location
2/5
Safety
3/5
Value for money
2/5
Anonymous Guest
With partner

For two people it is ideal but not for more than two people.

The reception was not very friendly. we get room for 3 adults. to our surprise sleep sofa, a child can sleep there but not adult, owner came to meet us and offered another room.

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Anneli D - Nov 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Anneli D
With partner

Glad nie lekker nie.

Die kamer lyk regtig vuil, die bed het onopgemaak gelyk, linne gekreukel. Geen gevoel van "warmte" of dat jy lus het om op die bed te slaap nie. As dit nie was dat ons 'n laat funksie gehad het en dit sou ver wees om terug te ry Durbanville toe nie, sou ons nie oornag het nie. Parkering 'n probleem. Definitief nie waarde vir geld nie. Sal dit glad nie aanbeveel nie.

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Not nice at all.

The room looks really dirty, the bed looked unmade, linen wrinkled. No feeling of "warmth" or feeling like sleeping on the bed. If it wasn't that we had a late function and it would be far to drive back to Durbanville, we wouldn't have stayed the night. Parking a problem. Definitely not value for money. Would not recommend it at all.

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Hout Bay Gem 's response

All not true I have two cleaners that keep the rooms spotless. The linen is washed every time and changed. I have an expensive iron that keeps the linen wrinkle-free. My rooms are very inviting and homely. There are king-size beds and spacious rooms. It was completely rude and unappreciated of the beautiful guest house. All the rooms have T.V. with Netflix and free WIFI. A massive indoor braai area and pool. What more do you want, so dame rude. Completely untrue what do you expect? There is a bed with linen, blankets, pillows, and cupboard space, a TV with Netflix, and a shower. What more would you like, this is very rude and completely untrue. The room cost R1250 and has everything you need to be comfortable. A huge kitchen with everything you need. I can't understand the guests with bad attitudes. If you are negative and complain about everything please don't run my guest house down.

Hout Bay Gem
Clive D - Sep 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
1/5
Clive D
With partner

Horrible, dirty, no toilet paper, shared bathroom with multiple residents in the house.

Entire house stank of a horrible smell. Faeces on the toilet seat lid, pubic hair in the basin. Very noisy with screaming residents until 1 a.m. and then again from 6 a.m. House also stank of cigarette smoke at 6 am in the morning. People running upstairs on the wooden floor until 2 am in the morning. Couldn't get out of there soon enough. Absolutely appalling. Cannot believe that the place operates as a guest house. It's a hostel. I've stayed in backpackers that are better.

Hout Bay Gem 's response

I ask guests to please ignore this review and have a look at all the positive reviews. We have bedrooms with en-suite bathrooms and bedrooms with shared bathrooms that need to be kept clean when sharing. We have two cleaning ladies who keep the guest house in pristine condition. No smoking is allowed in our guest house so how did the house smell of smoke? We are a guest house and just like a Hotel, there are other guests staying on the property you did not book the entire guest house for yourself. Our policy is quiet time at 22:00. If a guest woke up to use the toilet at 02:00 am I doubt they would be running. We have had lovely reviews and very happy customers. Why did you not address your concerns with me?

Hout Bay Gem
Minette D - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Minette D
Family with teenagers

Gerieflik, sakpas en veilig.

Die kamer was netjies en die gasvrou was vriendelik. WiFi en koffie/tee vrylik beskikbaar. Baie skoon en gerieflik. Veilig gevoel en lekker geslaap.

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Convenient, pocketable and safe.

The room was neat and the hostess was friendly. WiFi and coffee/tea freely available. Very clean and comfortable. Felt safe and slept well.

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Amanda Z - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amanda Z
With friends

Everything was perfect.

Nicky is such an amazing host, we really enjoyed our stay and mos definitely going back next year. Excellent service.

Siyabulela M - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Siyabulela M
With friends

It was amazing.

The place is nice. The people are warm and loving.

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  • Capacity: 29 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 11 Elise Way, Hout Bay, Cape Town, 7806, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAe47526dcf5a4f2fd09f8249ce0980172b4170a45aa0e7e0e031b08764d792d0e057aef1df8ff94e2e51044b3e6cdfc09beb3?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R1 400 nowFrom R700 per night (sleeps 2) 28 5 1 5 11 Elise Way Hout Bay 7806 Western Cape 021 201 8900 14:00-19:00 10:00 -34.0228511 18.3551457