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Impala Holiday Flats

20 reviews
Self Catering

Review Summary

3.9 out of 5from 20 reviews for Impala Holiday Flats
Cleanliness
4.2/5
Service
4.0/5
Location
3.7/5
Safety
4.1/5
Value for money
3.8/5
Aubrey H - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Aubrey H
With friends

It was awesome.

It was breathtaking. The flats are close to everything you need. I recommend Impala Holiday Flats. I love their hospitality. Above all, I like the fact that the flats are very affordable compared to others on the South Beach coast.

Impala Holiday Flats 's response


Dear Aubrey

Thank you for your excellent review. We are extremely happy that you enjoyed your stay with us.

We are looking forward to hosting you in the near future.

Thank you

Best regards

General Manager

Impala Holiday Flats
Charity R - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charity R
With partner

My stay was awesome at Impala.

It was excellent and very clean.

Impala Holiday Flats 's response


Dear Charity

Thank you for your excellent review and we are extremely happy that you enjoyed your stay with us.

We are looking forward to hosting you in the near future.

Thank you

Best Regards

[General Manager Name]

Impala Holiday Flats
Emmarentia R - Mar 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Emmarentia R
With friends

Excellent.

Nice, and the security guards were so friendly and willing to help us with the wheelchair.

Impala Holiday Flats 's response


Dear Emmarentia,

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us. We are looking forward to hosting you again in the near future.

Thank you,

Best Regards,

[Redacted]
General Manager

Impala Holiday Flats
Lizelle L - Jul 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Lizelle L
Large group

Was lekker maar hulle het 'n paar goed om aan te werk.

Mense was baie vriendelik en die plek was veilig, maar die feit dat daar nie WiFi in die kamers was nie, was nogal nie nice nie. Die TV kanale kan ook aangepak word.

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Was nice but they have some things to work on.

People were very friendly and the place was safe, but the fact that there was no WiFi in the rooms was not nice. The TV channels can also be tackled.

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View original in Afrikaans.

Thandeka M - Feb 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
5/5
Thandeka M
Family with young children

It was good, the staff was friendly and the unit was clean.

The stay was good. The rooms can be improved by adding a broom and a cloth to wipe the floor. It is a self-catering unit and can get messy, especially when traveling with kids.

Impala Holiday Flats 's response


Dear Ms. Thandeka,

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us and we appreciate your suggestion to stock a broom and cloth/mop in our apartments.

We are looking forward to hosting you again in the near future.

Thank You,

Best Regards,

General Manager

Impala Holiday Flats
Anonymous Guest - May 2024
Overall rating
Cleanliness
3/5
Service
3/5
Location
2/5
Safety
5/5
Value for money
3/5
Anonymous Guest
Family with young children
Adri B - Feb 2024
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
2/5
Value for money
1/5
Adri B
With friends

Not for the faint hearted.

My father taught me, if you can't say something nice or good, shut up.

Impala Holiday Flats 's response


Dear Adri,

Thank you for your review. We are sad to hear that you did not enjoy your stay with us, as we pride ourselves in offering all our guests comfortable and affordable accommodation and facilities as well as excellent customer service.

Please contact me to discuss your dissatisfaction with our establishment.

Thank you,

Best Regards,

Johan
General Manager

Impala Holiday Flats
Tatum V - Mar 2024
Overall rating
Cleanliness
5/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Tatum V
Family with teenagers

Once you open the windows, it was too much noise.

The flat had a bad smell. Don't know if it was a paint smell or what. Struggled with the lifts. I must congratulate them on the cleanliness. Please consider a shower instead of a bath, especially with the beach sand.

Impala Holiday Flats 's response


Dear Tatum

Thank you for your review. We are sad to hear that you experienced a bad smell in your apartment as we pride ourselves on the high standard of cleanliness, which we will definitely investigate.

Please accept our apologies for any maintenance issues with our elevators. Our Mitsubishi elevators, which are of the highest quality, are normally problem-free and are serviced monthly.

Thank you for your suggestion with regards to converting our baths to showers. This process is currently underway, unfortunately, you were not allocated one of these apartments.

Best regards

Johan van der Spuy
General Manager

We look forward to hosting you in the near future.

Best regards

Johan van der Spuy
General Manager

Impala Holiday Flats
Kgaogelo L - Mar 2024
Overall rating
Cleanliness
4/5
Service
1/5
Location
1/5
Safety
2/5
Value for money
1/5
Kgaogelo L
With partner

Nothing to say.

Nothing more to say, just horrible.

Impala Holiday Flats 's response


Dear Kgaogelo,

Thank you for your review. We are sad to hear that you did not enjoy your stay with us, as we pride ourselves on offering our guests comfortable and affordable accommodation with excellent customer service and a high standard of cleanliness.

Please contact me to discuss your dissatisfaction with our establishment.

Thank you.

Best regards,

Johan van der Spuy,
General Manager

Impala Holiday Flats
Mamello N - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mamello N
Large group

Pleasant.

Impala must give more toilet paper and have a brush for the toilet.

Impala Holiday Flats 's response


Dear Mamello

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us, and we appreciate your suggestions to supply more toilet paper. We now supply toilet paper daily, and we are considering supplying toilet brushes in our bathrooms.

We look forward to hosting you again in the near future.

Thank you

Best regards,

Johan van der Spuy
General Manager

Impala Holiday Flats
Hlamalani C - Feb 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hlamalani C
With partner

It was good and it is near the beach.

I wish to come back again with friends.

Vuyokaz M - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Vuyokaz M
With partner

It was great.

We had a great time in Impala Holiday Flats everything was good.

Impala Holiday Flats 's response


Dear Vuyokaz,

Thank you for your good review. We are extremely happy to hear that you enjoyed your stay with us.

We are looking forward to hosting you again in the near future.

Thank You,

Best Regards,

General Manager

Impala Holiday Flats
Braam N - Jun 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Braam N
Individual traveller

Gemiddeld.

Hoop vir 'n beter toekoms.

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Average.

Hope for a better future.

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View original in Afrikaans.

Anita F - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Anita F
With partner

Ons is vriendelik ontvang, veilige parkering en 'n skoon woonstel.

Ons het oornag voordat ons op 'n bootrit vertrek het. Daar was alles wat ons nodig gehad het en die see-uitsig was 'n bonus. Die personeel was vriendelik en sekuriteit goed. Dankie.

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We received a friendly welcome, safe parking and a clean apartment.

We spent the night before leaving on a boat trip. There was everything we needed and the sea view was a bonus. The staff were friendly and security good. Thank you.

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View original in Afrikaans.

Pauline O - Feb 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Pauline O
Family with young children

Heerlik geslaap. Gemaklike bed, linne is skoon.

Diens was uitstekend met ontvangs.

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Had a great sleep. Comfortable bed, linen is clean.

Service was excellent on reception.

This review has been automatically translated using Google.
View original in Afrikaans.

Impala Holiday Flats 's response

Liewe M/M. P. Olivier

Baie dankie dat u Impala Holiday Flats gekies het as u Akkommodasie Bestemming en ons is verheug om te hoor dat u dit by ons geniet het.

Ons probeer om altyd ons diens nog te verbeter.

Ons sien uit daarna om u weer terug te verwelkom by Impala Holiday Flats.

Beste Groete

Johan van der Spuy
Hoof Bestuurder

Impala Holiday Flats
Venetia Tebogo M - Jun 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Venetia Tebogo M
With partner

We enjoyed being in Durban.

I think Impala has to renovate their apartments. The bathroom doesn't look good, the toilet flushing system is old and the old leaking geyser on top of the bathtub, that's terrifying. The old cutlery, pots make it so difficult to cook different dishes. The only thing I like about Impala is that it's close to all amenities.

Elize V - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elize V
Family with teenagers

It has all you need is very close to beaches, restaurants and entertainment, has an entertainment room for kids and teenagers.

This place is affordable, close to everything and safe, we enjoyed our stay, the staff is friendly and reception is excellent.

Impala Holiday Flats 's response

Dear Elize

Thank you very much for your review and feedback which is much appreciated and we are extremely happy that you enjoyed your stay.

We are looking forward to welcome you back to Impala Holiday Flats soon.

Thank You

Best Regards

Johan van der Spuy
General Manager

Impala Holiday Flats
Penelope M - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Penelope M
Large group

We had a good time.

Friendly reception, the place was clean.

Impala Holiday Flats 's response

Dear Penelope,

Thank you for your excellent review.

We would like to thank you for choosing Impala Holiday Flats as your Holiday Accommodation destination.

We are looking forward to welcoming you back to Impala Holiday Flats soon.

Thank you.

Best Regards,

Johan van der Spuy
General Manager

Impala Holiday Flats
Zanele B - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Zanele B
With friends

It's was great, we enjoyed it.

We went there for our friend's baby shower and we had a music speaker, we played music and our next door flatmates wanted to join us (party with us) and we allowed them. We played music, partying, no one came asking us to not make noise till 21:30, then we put the music soft when our next door's was going to sleep.

Impala Holiday Flats 's response

Dear Zanele

Thank you for your excellent review.

We are very happy that you enjoyed your stay with us.

We pride ourselves in offering all our Guests excellent Customer Service, Accommodation and Facilities and high standards of Cleanliness ensuring you a memorable Stay and enjoyable Atmosphere.

We are looking forward to Welcome you back to Impala Holiday Flats soon.

Thank You

Best Regards

Johan van der Spuy
General Manager

Impala Holiday Flats
Wendy F - Apr 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Wendy F
Family with teenagers

Terrible location, unfriendly reception, hair in basin. Was afraid for the youngsters.

Pics on website not a true reflection what you will get there.

Impala Holiday Flats 's response

Good day Wendy,
Thank you for your review. We sorry you feel that way. our pics on any website are all correct and not misleading. I will have a chat with housekeeping to understand why your room was not cleaned to expectation. We are in a very good location, less than five minutes to the beach. It is unfortunate that the surrounding does not seem pleasant.
We do take our guest safety very seriously when in the establishment.

Impala Holiday Flats
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Special Offer 15% off
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R 680 R 578
per night (sleeps 2)
20 reviews
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  • Capacity: 236 people
  • All ages welcome
  • Check-in: 15:00 to 00:00
    Check-out: 10:00
  • Address: 40 Gillespie Street, South Beach, Durban, 4001, KwaZulu-Natal
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA369db299391d93575b11067c318212bcaf8dc6fe93ba37ffa6a4c48091c5a516273890fcd15fdcfc0cf9fb218a2e47e595a6?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R680 nowFrom R578 per night (sleeps 2) 20 5 1 4 40 Gillespie Street South Beach 4001 KwaZulu-Natal 021 201 8900 15:00-00:00 10:00 -29.858752781444 31.03930017791
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