Impala Holiday Flats

Impala Holiday Flats 's response

Dear Aubrey

Thank you for your excellent review. We are extremely happy that you enjoyed your stay with us.

We are looking forward to hosting you in the near future.

Thank you

Best regards

General Manager

Impala Holiday Flats 's response

Dear Charity

Thank you for your excellent review and we are extremely happy that you enjoyed your stay with us.

We are looking forward to hosting you in the near future.

Thank you

Best Regards

[General Manager Name]

Impala Holiday Flats 's response

Dear Emmarentia,

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us. We are looking forward to hosting you again in the near future.

Thank you,

Best Regards,

[Redacted]
General Manager

Impala Holiday Flats 's response

Geagte Lizelle


Baie dankie vir julle resensie wat baie waardeer word.

Ons werk tans daaraan om ons Wi-Fi in al ons selfsorg eenhede te laat installeer en dit sluit in om meer TV kanale beskikbaar te stel.

Ons sien uit daarna om u en u groep/gesin weer te akkommodeer.


Beste groete

Bestuur

Impala Holiday Flats 's response

Dear Ms. Thandeka,

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us and we appreciate your suggestion to stock a broom and cloth/mop in our apartments.

We are looking forward to hosting you again in the near future.

Thank You,

Best Regards,

General Manager

Impala Holiday Flats 's response

Dear Adri,

Thank you for your review. We are sad to hear that you did not enjoy your stay with us, as we pride ourselves in offering all our guests comfortable and affordable accommodation and facilities as well as excellent customer service.

Please contact me to discuss your dissatisfaction with our establishment.

Thank you,

Best Regards,

Johan
General Manager

Impala Holiday Flats 's response

Dear Tatum

Thank you for your review. We are sad to hear that you experienced a bad smell in your apartment as we pride ourselves on the high standard of cleanliness, which we will definitely investigate.

Please accept our apologies for any maintenance issues with our elevators. Our Mitsubishi elevators, which are of the highest quality, are normally problem-free and are serviced monthly.

Thank you for your suggestion with regards to converting our baths to showers. This process is currently underway, unfortunately, you were not allocated one of these apartments.

Best regards

Johan van der Spuy
General Manager

We look forward to hosting you in the near future.

Best regards

Johan van der Spuy
General Manager

Impala Holiday Flats 's response

Dear Kgaogelo,

Thank you for your review. We are sad to hear that you did not enjoy your stay with us, as we pride ourselves on offering our guests comfortable and affordable accommodation with excellent customer service and a high standard of cleanliness.

Please contact me to discuss your dissatisfaction with our establishment.

Thank you.

Best regards,

Johan van der Spuy,
General Manager

Impala Holiday Flats 's response

Dear Mamello

Thank you for your excellent review. We are extremely happy to hear that you enjoyed your stay with us, and we appreciate your suggestions to supply more toilet paper. We now supply toilet paper daily, and we are considering supplying toilet brushes in our bathrooms.

We look forward to hosting you again in the near future.

Thank you

Best regards,

Johan van der Spuy
General Manager

Impala Holiday Flats 's response

Dear Vuyokaz,

Thank you for your good review. We are extremely happy to hear that you enjoyed your stay with us.

We are looking forward to hosting you again in the near future.

Thank You,

Best Regards,

General Manager

Impala Holiday Flats 's response

Liewe M/M. P. Olivier

Baie dankie dat u Impala Holiday Flats gekies het as u Akkommodasie Bestemming en ons is verheug om te hoor dat u dit by ons geniet het.

Ons probeer om altyd ons diens nog te verbeter.

Ons sien uit daarna om u weer terug te verwelkom by Impala Holiday Flats.

Beste Groete

Johan van der Spuy
Hoof Bestuurder

Impala Holiday Flats 's response

Dear Elize

Thank you very much for your review and feedback which is much appreciated and we are extremely happy that you enjoyed your stay.

We are looking forward to welcome you back to Impala Holiday Flats soon.

Thank You

Best Regards

Johan van der Spuy
General Manager

Impala Holiday Flats 's response

Dear Penelope,

Thank you for your excellent review.

We would like to thank you for choosing Impala Holiday Flats as your Holiday Accommodation destination.

We are looking forward to welcoming you back to Impala Holiday Flats soon.

Thank you.

Best Regards,

Johan van der Spuy
General Manager

Impala Holiday Flats 's response

Dear Zanele

Thank you for your excellent review.

We are very happy that you enjoyed your stay with us.

We pride ourselves in offering all our Guests excellent Customer Service, Accommodation and Facilities and high standards of Cleanliness ensuring you a memorable Stay and enjoyable Atmosphere.

We are looking forward to Welcome you back to Impala Holiday Flats soon.

Thank You

Best Regards

Johan van der Spuy
General Manager

Impala Holiday Flats 's response

Good day Wendy,
Thank you for your review. We sorry you feel that way. our pics on any website are all correct and not misleading. I will have a chat with housekeeping to understand why your room was not cleaned to expectation. We are in a very good location, less than five minutes to the beach. It is unfortunate that the surrounding does not seem pleasant.
We do take our guest safety very seriously when in the establishment.