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Infanta Family Retreat

2 reviews
Self Catering

Review Summary

2.6 out of 5from 2 reviews for Infanta Family Retreat
Cleanliness
3.0/5
Service
3.0/5
Location
2.5/5
Safety
3.5/5
Value for money
1.0/5
Adri C - Apr 2024
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
1/5
Adri C
Large group

Basies en nie na wense nie.

Ek is nie iemand wat sommer kla nie, maar ek wil graag net die volgende noem. Die aanwysings na die huis is baie swak. Dit is baie beslis nie stapafstand van die strand/rivier nie. Daar is nie 3 badkamers nie tensy jy die buitekamer se toilet inreken (daar was geen water gewees nie). Geen handdoeke is voorsien nie. Daar was ou gebruikte seep in die badkamer. Die kombuiswasbak was vuil en die silikoon rondom was stukkend, vol muf en aangepak. Daar is geen asdrommetjies in die badkamers of slaapkamers nie. Die waterpomp is ongelooflik steurend veral wanneer iemand snags badkamer toe gaan. Die geyser en stoof kan nie saam gebruik word nie en moet afgeskakel word. Trappe na die tweede verdieping is baie gevaarlik en ‘n handreling word baie sterk aanbeveel. Die onderdakparkering was vol hout gepak en ‘n voertuig kan skaars inpas. Daar was speserye, langlewemelk (2 jaar terug verval), kitssop en verskeie voedselitems in die kas. Meeste was verval en items soos souse was reeds oopgemaak. Die foto's is ongelooflik misleidend en skep ‘n verwronge indruk van die huis. Volgens die informasie is dit ‘n baie nuwe aanbieding veral met net een baie kort opinie. Ongelukkig kan ek op hierdie stadium nie ‘n goeie gradering gee of dit met ‘n oop gemoed aanbeveel nie. Verblyf was regtig maar so-so maar dit was lekker om met die hele familie tyd te spandeer. Ek hoop daar word opgraderings gedoen dan sal ons beslis weer kom. Vir wat geadverteer word en die werklikheid is die prys effens belaglik.

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Basic and not as desired.

I'm not one to complain, but I'd just like to mention the following. The directions to the house are very poor. It is very definitely not walking distance to the beach/river. There are not 3 bathrooms unless you include the toilet in the outer room (there had been no water). No towels were provided. There was old used soap in the bathroom. The kitchen sink was dirty and the silicone around it was broken, moldy and cracked. There are no ash drums in the bathrooms or bedrooms. The water pump is incredibly disturbing especially when someone goes to the bathroom at night. The geyser and stove cannot be used together and must be switched off. Stairs to the second floor are very dangerous and a handrail is highly recommended. The covered parking was packed full of wood and a vehicle could hardly fit. There were spices, long-life milk (expired 2 years ago), instant soup and various food items in the cupboard. Most were expired and items such as sauces had already been opened. The photos are incredibly misleading and create a distorted impression of the house. According to the information, this is a very new offer especially with only one very short opinion. Unfortunately, at this stage I cannot give a good rating or recommend it with an open mind. Accommodation was really so-so but it was nice to spend time with the whole family. I hope upgrades are made then we will definitely come again. For what is advertised and the reality, the price is slightly ridiculous.

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Infanta Family Retreat 's response

Hi Adri

I am devastated that you did not enjoy our place. We are new to renting out our place and are very proud of it. We will take your advice and put bath towels in all the rooms as well as fresh soap in all the bathrooms. More than that, we have adjusted our listing with regards to the number of bathrooms and left off the outside bathroom. As for there not being ashtrays in all the rooms, I really do hope you refrained from smoking inside as requested.

Thank you for your input. I hope with the actions taken we can prevent further disappointments. I know my family loves staying there as well as frequent walks down to the sea where we have endless fun and enjoyment.

Regards,
Alexa

Infanta Family Retreat
Natalie D - Dec 2023
Overall rating
Cleanliness
4/5
Service
3/5
Location
1/5
Safety
4/5
Value for money
1/5
Natalie D
Family with young children

Boring.

Beautiful but isolated.

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  • Free cancellation up to 1 week before your stay!
  • Capacity: 10 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 33 Infanta Park, Cape Infanta, Swellendam, 6740, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA8cb4b1b479d1d3e8b8fc45080c3a158c99f6fbb3437bf004fb89864ed531341c70a87382c6bdc9c21604f387d66db3a87e6a?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R3 000 per night (sleeps 10) 2 5 1 3 33 Infanta Park Cape Infanta 6740 Western Cape 021 201 8900 14:00-19:00 10:00 -34.418568732417 20.848348553793