Kemi Country House
Review Summary
Hlami M - Jun 2025
Overall rating
Wholesome comfort in Caledon.
Read moreKemi Country House 's response
Thank you so much for the very kind words. That is exactly what I want my guests to experience. Thank you for taking the time to write the review.
Hope to host you again in the near future.
Warm regards,
Michelle
Bianca P - Jan 2025
Overall rating
Lovely home.
Read moreKemi Country House 's response
Hi Bianca
Thank you so much for the wonderful feedback. Hope to host you again in the future.
Warm regards,
Michelle
Joao P - Jan 2025
Overall rating
Peaceful.
Kemi Country House 's response
Thank you for the feedback. Look forward to hosting you again. All the best for 2025.
Warm regards,
Michelle
Wahbie L - Apr 2025
Overall rating
Unprofessional, unclean, disappointing.
Read moreKemi Country House 's response
Dear Wahbie,
Thank you for taking the time to share your feedback regarding your recent stay over the Easter weekend. I sincerely apologise that your experience did not meet your expectations, and I truly regret the issues you encountered. We strive to ensure all our guests experience a 5/5 stay, which they have in the past. I understand how frustrating it must have been, especially while travelling with a family. I was available as we had contact during the weekend a few times, as I checked in daily to hear if the rest of your stay was going well. I could have addressed any concerns you had during your stay.
I want to address your concerns directly:
Dog faeces: I understand your frustration regarding the dog faeces in the driveway and backyard. I acknowledge this was a significant oversight, and I apologise for the inconvenience and unpleasantness it caused, especially for your children. I am implementing stricter protocols to ensure the grounds are thoroughly checked and cleaned before every guest arrival.
Property condition: I apologise that the house felt "lived-in" and cluttered. It is not our intention for guests to feel uncomfortable or unsure of what is available for their use. We are taking steps to declutter and organise the space, and we will ensure that the refrigerator and freezer are properly prepared for guest use in the future. We are also creating a comprehensive welcome guide with clear instructions for amenities, light switches, and available items.
Towels and toiletries: I understand your feedback regarding the towels and toiletries. While we do provide initial hand soap and hand cream, I recognise that the standard may not be sufficient for all guests. We are reviewing our policy on towel provision, especially for groups, and will consider providing more generous supplies of toiletries.
Bedroom and bathroom issues: I apologise for the issues with the bedroom facing the owner's parents' garden, the wobbly bed, and the bathroom conditions. We have addressed the wobbly bed issue by tightening the bolts, but the installer did not do this properly. Regarding the room facing the parents' garden, we are exploring options to minimise noise disruption. I acknowledge your feedback about the bathroom's style; however, all photos are displayed on the website, so you would have seen the décor and style of my house. All rooms have an area where you can hang up clothes and shelving to pack your clothes.
I value your feedback, and I am committed to making the necessary improvements to ensure a more comfortable and enjoyable experience for future guests. I am disappointed that you will not be returning.
Sincerely,
Michelle
Michael R - Dec 2024
Overall rating
Enjoyable and comfortable stay in Caledon.
Kemi Country House 's response
Thank you for the feedback. I look forward to welcoming you and the family back. Have a blessed Christmas.
Ewald G - Nov 2024
Overall rating
Clean and friendly.
Kemi Country House 's response
Thank you for the feedback. Hope to host you again. Regards
Gerhard V - Aug 2024
Overall rating
Kemi Country House was like a home away from home.
Kemi Country House 's response
Thank you so much for the positive review. Hope to host you again.
Tyron K - Sep 2024
Overall rating
A home away from home.
Kemi Country House 's response
Thank you for the feedback. Hope to host you again soon.
Regards
Michelle