Kimberley Boutique Guest Lodge
Review Summary
Vuyo B - Jun 2023
Overall rating
Good.
Karien K - May 2024
Overall rating
Toilet stukkend, WiFi werk nie, ontbyt is die swakste wat ek nog ooit gehad het en raas.
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Toilet broken, WiFi not working, breakfast is the worst I have ever had and noise.
Not at all, toilet broken, WiFi not working, breakfast is the worst I have ever had and noisy.
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Kimberley Boutique Guest Lodge 's response
Good day Karien, and thanks for your feedback. We investigated the matter and had our maintenance personnel inspect the toilet. They did not detect any leakages or system malfunctions. Our WiFi is working 100%, and we have informed the technicians to boost its signal strength for our guests' enjoyment and comfort. We sincerely apologise for the noise you experienced that day; we had rugby kids staying with us who were just excited after winning a match. We sincerely apologise for any inconvenience caused.
Willie L - May 2023
Overall rating
Kamer het sy doel gedien.
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Room served its purpose.
Definition of "Executive" deserves attention to avoid expectations. Photos look better than the actual room. My first room's aircom wire was hanging loose and not working. No wardrobe. thought self-catering unit with kitchen now not. No table to update. Upon enquiry, my room was changed - still no wardrobe, but rail to hang clothes. They made an effort to get a table so I could work. My room was not cleaned. On inquiry I was told I had to hand in a key for it because there was only one set of keys. Loadshedding is a problem everywhere. The generator is only switched on in the evenings, so if you stay more days and are there all day, there will be no power and if it is hot, you will wake up sweating. Just think communication is important for no misunderstandings and more effort should be made to proactively communicate about keys, cleaning rooms, guests' comfort and so on. Think the room was expensive for what I received. The streets outside are full of potholes, little parking space. Sometimes you have to honk or shout at the gate because the 24/7 service is not always on its job. It can be confusing.
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Kimberley Boutique Guest Lodge 's response
Good day
We really would like to thank you for the quick response in reviewing us.
I believe we really did make sure that we had minimised the 8 hours of loadshedding that we had during that time, our generator runs for a capacity of 8 hours, and the time it went down was when we had to refill it.
When our guest is not happy with a room we make very sure that we move the guest to another room.
We would also like to apologise for the Kimberley municipality that don't fix the roads, but with your help and review we manage to make a plan to fix the street in front of our guest lodge.
We apologise for the inconvenience you had but it helps us to better and up our game. Thank you very much.
Limile T - Oct 2022
Overall rating
I really enjoyed my stay and it’s a safe place. I will gladly use the place every time I'm in Kimberley.
Kimberley Boutique Guest Lodge 's response
Thank you very much. We hope to see you soon.
Therese R - May 2022
Overall rating
Het die kuier baie geniet.
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Enjoyed the visit very much.
Is nice and close to everything.
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Kimberley Boutique Guest Lodge 's response
Baie Dankie vir die terugvoering dit help ons net omte verbeter, hoop ons sien u volgende keer vir nog n beter diens
Phil S - Mar 2022
Overall rating
This place looked OK but we were very disappointed when we arrived.
Kimberley Boutique Guest Lodge 's response
Thank you very much for the response as it really helped us to improve on our services to our clients, we took the time to install all new air-cons o our rooms with a better model.
We have employed the best of staff to facilitate the running of the business to the extreme capabilities.
We can now certainly promise that our services had improve since your last visit, we really appreciate the review and hope to see you soon.
Dewet M - Apr 2022
Overall rating
Nie 'n lekker ondervinding gewees nie.
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Not a nice experience.
When I arrived, staff didn't know I was coming, so they first wanted to find out if I had paid. There were builders still busy with building work on the site on Saturday afternoon, everyone was talking very loudly, including the office lady. There were many disturbances until late at night which hindered my sleep. I preferred not to spend the last night there and instead drove home a day earlier. I will definitely not visit the guesthouse ever again.
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Kimberley Boutique Guest Lodge 's response
Baie dankie vir die terugvoering dit help net om ons dienste te verbeter, ons is baie jammer met als wat u moet deur gemaak het, ons stem saam daar was ongellukig kontraksie op site, ons was besig om die plek te verbieter na goeie diens vir ons kliente, n waarskuwing is uitgehandig an perseneel wat so hard gesels het, ons belowe dat ons standarde verbieter het na u laaste besoek, maar baie dankie vir die terugvoering, geniet u dag verder, hoop ons sien mekaar gou.
groete
Gerhard H - Oct 2021
Overall rating
Slegs oornag.
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Overnight only.
Was at hospital during the day.
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Christine G - Dec 2021
Overall rating
Not a lekke experience.
Read moreKimberley Boutique Guest Lodge 's response
Thank you very much for the review, it is was actually help a business to improve on service delivery, we really apologise for the bad experience you had to go througth on a christmas eve day.
We were on construction making the place more beautiful, but the contractor did not have the rigth to work whilst guest were still on site, we really dealt with that issue.
We took the time to employ the best of the best employees for the business success and customer service satisfaction.
We have also adopted a policy of no noise on the premises after hours.
Without your review we won't have been able to know our short comings, but i promise your next stay will be an experience that is memorable, hope to see you soon.
Regards
Elene L - Oct 2021
Overall rating
Teleurstellend
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Disappointing
When we came in after they knew we were on our way, spoke 3 hours ahead of time. Bedding was not changed, no milk, towels and toilet paper given after we moved in, no soap. Maybe it was just us who forgot them, but it's disappointing for the price. We only stayed 1 night.
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- Capacity: 14 people
- All ages welcome
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Check-in: 14:00 to 22:00
Check-out: 10:00 - Address: 18 Bender Street, Hillcrest, Kimberley, 8301, Northern Cape