King's Lodge Hotel
Review Summary
Marinda M - Nov 2024
Overall rating
Fantastiese oornag en heerlike kos.
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Fantastic overnight stay and delicious food.
We had a wonderful stay, details with everything, delicious food.
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Ntombovuyo M - Sep 2024
Overall rating
Wonderful stay.
Greg H - Sep 2024
Overall rating
You have to try the restaurant.
Wesley D - Jul 2024
Overall rating
Absolutely wonderful relaxing experience.
Gene N - Jul 2024
Overall rating
Pragtige rustige natuur vakansie.
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Beautiful peaceful nature holiday.
It was a wonderful time we had. The hospitality of the host made us feel at ease every day.
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King's Lodge Hotel 's response
We thank you for your wonderful review. It was an absolute pleasure hosting your family. We look forward to your next visit.
Best regards from a cold Hogsback
Faye and team
Victoria V - Jun 2024
Overall rating
Exciting experience.
Lizette D - May 2024
Overall rating
Rustig en ontspannend.
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Peaceful and relaxing.
Friendly service. The cottages are neat and clean, but very basic and only equipped with the necessary equipment. We really enjoyed the fireplace and can recommend the restaurant.
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Celeste B - Jun 2024
Overall rating
Onvergeetlik!
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Unforgettable!
Had a great stay, slept great and ate great! Thank you King's Lodge Hotel.
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Natalia C - Jun 2024
Overall rating
Perfect.
Kyle O - Jul 2024
Overall rating
Friendly staff, felt very welcome. Pleasant stay.
Paula C - Mar 2024
Overall rating
The staff are lovely and accommodating.
Lourie T - May 2024
Overall rating
Bekostigbaar - maar nie baie bevredigend nie.
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Affordable - but not very satisfying.
Sleeping facilities good. Kitchen in 'self catering' unit was unsatisfactory due to limited kitchen equipment. Maintenance of the building requires attention.
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Glenda W - Sep 2023
Overall rating
Very relaxing stay surrounded by nature.
Maya B - Aug 2023
Overall rating
Totally relaxing.
Read moreQuintin W - Jul 2023
Overall rating
Pleasant, enjoyable, relaxing.
Mareli S - Jun 2023
Overall rating
Beautiful spot, immaculate service, excellent value for money.
Read moreAnnemarie H - Jun 2023
Overall rating
What a wonderful experience to be able to stay in such a welcoming old time hotel.
Kay G - May 2023
Overall rating
First time visitors. Staff were helpful, suggesting where to go and what walks to do.
Pieter F - Oct 2023
Overall rating
'n Hotel soos weleer.
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A hotel like the old days.
An old-fashioned hotel like the old days. May need a small upgrade in the near future. But the price and friendly service still make up for what might otherwise be lacking.
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Anza B - Sep 2023
Overall rating
Dit was baie lekker.
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It was very nice.
King's Lodge Hotel staff are very friendly and the electric blankets were excellent to be able to go to sleep in a warm bed during the cold evenings. Unfortunately our unit did not have a shower (it did have a bath with hot water) but the premises are being renovated.
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Annemarie R - May 2023
Overall rating
Good value for money.
Tom D - Oct 2023
Overall rating
Goeie waarde vir geld.
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Good value for money.
Staff are friendly and helpful.
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Charl B - Apr 2023
Overall rating
Lekker.
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Nice.
Was a very nice weekend.
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Robbie H - Dec 2022
Overall rating
Fantastic.
Marita V - Oct 2022
Overall rating
Baie lekker verblyf met fantastiese kliëntedients.
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Very nice stay with fantastic customer service.
Old fashioned hotel with very neat facilities. Very nice service.
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Nomaswazi T - Sep 2021
Overall rating
We had a good time, the place is neat; quiet and close to the restaurants around.
Carene M - Sep 2021
Overall rating
Lekker gebly.
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Nice stay.
Nice place to stay in a wonderful part of the country. We were upgraded to a cottage which was very cozy. It was clean and tidy as well as well furnished. However, the fireplace stove leaked smoke and we were then unable to heat the unit on a freezing cold night.
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Tracy H - Sep 2021
Overall rating
Comfortable and clean.
Loni E - Apr 2021
Overall rating
Heerlike, aardse dorpie.
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Lovely, earthy village.
The tree-rich surroundings are a delight for any city dweller.
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Bianca V - Oct 2021
Overall rating
Goeie belewenis, het elke oomblik in Hogsback geniet.
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Great experience, enjoyed every moment in Hogsback.
Every destination is very beautiful. Will recommend to friends and family to visit Hogsback.
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Bernie R - Sep 2021
Overall rating
Hogsback is a stunning place.
Fred U - Sep 2021
Overall rating
Hogsback is 'n pragtige dorpie en moet beslis besoek word.
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Hogsback is a beautiful village and a must visit.
The accommodation is neat, but some of the furniture is old and needs to be replaced.
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Anel B - Dec 2021
Overall rating
Verwaarloosde hotel.
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Neglected hotel.
2 sliding doors could not lock and slide. Chimney was broken so all the smoke is in your house. House stinks! Bath water is brown, but that could be from all the rain. Bathroom sink leaking. It was just water every time one used it. Really disappointed in King's Lodge, but Hogsback itself is terribly beautiful.
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Rieghard J - Dec 2020
Overall rating
Easy, clean, comfortable.
Jean R - Jan 2020
Overall rating
Comfortable, peaceful and central accommodation in Hogsback.
Michelle W - Jun 2019
Overall rating
Baie geniet.
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Really enjoyed it.
Had a great stay and the unit was well-equipped. Nice fireplace and enough wood provided.
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King's Lodge Hotel 's response
Baie dankie, Michelle. Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.
Vriendelike groete,
Debbie
Cherie K - Apr 2019
Overall rating
Exceptional customer service.
King's Lodge Hotel 's response
Thank you for your positive review, Cherie. It was an absolute pleasure to host you.
We look forward to your return to us!
Regards,
Kings Lodge Staff and Management
Pieter L - Dec 2019
Overall rating
Pragtige klein dorpie.
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Beautiful little town.
The hotel is well located and easy to find, room was nice and clean and the staff on duty very friendly.
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Charlene D - Jan 2019
Overall rating
Retro en fantasties.
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Retro and fantastic.
King's Lodge's cottages are like wood-paneled heaven from the seventies. It's really beautiful and comfortable and very clean. The fireplace is already packed when you arrive, and the cottage has a decent fridge and well-equipped kitchenette. Location very neutral and the staff is super friendly.
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King's Lodge Hotel 's response
Geagte Charlene, Baie dankie vir die positiewe terugvoering wat u aan ons gegee het. Onis is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by Kings Lodge Hotel. Vriendelike Groete, Debbie Thompson - Bestuurder.
Wanda W - Feb 2019
Overall rating
Baie goed.
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Very good.
Was very lay service was very good. Would recommend it was very safe and clean.
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King's Lodge Hotel 's response
Geagte Wanda,
Baie dankie vir die positiewe terugvoer wat u aan ons gegee het. Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.
Vriendelike groete,
Debbie
Abrie M - Jun 2019
Overall rating
Aangename verblyf, netjiese geriewe.
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Pleasant accommodation, neat facilities.
Our stay at King's Lodge was pleasant. The unit was clean, with enough heaters, electric blankets and wood for the fireplace for the cold winter. Unfortunately, we could only stay 1 night, but it's ideal accommodation to explore the area.
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Ethel D - Mar 2019
Overall rating
Lekker gebly.
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Nice stay.
Very nice, peaceful and stunning.
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King's Lodge Hotel 's response
Baie dankie Ethel! Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.
Vriendelike groete,
Debbie
Pieter L - Jul 2019
Overall rating
Net goed genoeg om een aand in te slaap.
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Just good enough to sleep in one night.
Entrance road to hotel very poor. Photo of hotel is outdated. Restaurant impersonal.
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Petrus V - Nov 2019
Overall rating
Bestuur gee geen aandag aan kliënte se klagtes nie.
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Management pays no attention to customer complaints.
When we checked in in the afternoon we informed the staff that we would be back late in the evening should we make any arrangements. They told us there was a front door key from the hotel attached to our room key, we let ourselves in at night. There were 2 keys on our room key so found out one was the front door key when we got back to the hotel that night the front door was locked and when we tried to unlock it only to find the key didn't work. The bell at the front door was also out of order and the hotel number I called just rang, no one in sight to help. Struggling to get in for over an hour until we decided to break our room's window just to get in luckily before that the security guard finally did a round and locked it open for us. The next morning I reported my complaint at reception and the woman at reception confirmed that the front door key was not on as they said. I asked can I speak to the manager she said the manager is not available I asked will the manager call me please. Manager didn't call me at all. Later that day at reception I found the manager there and she said when she heard about the complaint she was sorry and then asked if we were sure the key was not on. I really think it's so poor not to get back to customers and not address their complaints and then question them. After a long drive from Bloemfontein and after more than an hour of struggle in the evening to get into King's Lodge Hotel, we did not sleep well at all.
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King's Lodge Hotel 's response
Dear Petrus,
Thank you for your review.
Again, we are most apologetic about your incident of being accidentally locked out of your room, however, we would like to clarify a few points. As mentioned to you initially, we find it odd that your keys did not work. Each and every room has all the keys required to access the hotel and these are checked on a daily basis by our personnel.
Our reception area closes in the evening at 8 pm and our security keeps an eye out for guests who have left the premises, however, he is required every hour or so to do security checks around the perimeter of the property, which is quite large. He obviously missed you whilst he was checking on other areas of the premises.
In addition to our reception staff and the manager apologizing profusely for any inconvenience, you failed to mention that we offered you and your partner a complimentary breakfast as compensation, which you accepted, but did not take up.
Regards,
King's Lodge Hotel
Loreen S - Jul 2018
Overall rating
Value for money.
King's Lodge Hotel 's response
Dear Loreen,
Many thanks for your lovely review. We are so pleased that you enjoyed your stay with us and hope to see you again soon!
With very best wishes,
Pearl and the Kings Lodge Team
Eliza N - Jul 2018
Overall rating
Plesier.
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Pleasure.
Too bad there was no snow, but still worth it.
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King's Lodge Hotel 's response
Baie dankie Eliza!
Groete,
Pearl en die King's Lodge span
Yvonne D - Feb 2018
Overall rating
Ek is so spyt dat ek nou eers van hierdie juweel uitgevind het.
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I am so sorry I only found out about this gem.
This place is a must for every traveller. The staff, the food, the customer service, the atmosphere - everything was just right! I will definitely come here again.
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King's Lodge Hotel 's response
Good day Yvonne, thank you so much for your wonderful comments. We are glad to have hosted you, and we look forward to your next visit. Warm regards, from Steve and the team.
Johann D - Jan 2018
Overall rating
Die hotel laat my na die verlede terugverlang toe alles nog rustig en sonder pretensie was.
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The hotel makes me long for the past when everything was peaceful and without pretension.
King's Lodge's location in Hogsback is unbeatable and the hotel with its exceptional garden area creates a tranquility in the visitor that is so necessary when one wants to break away for a short holiday to escape from the hustle and bustle of everyday life.
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King's Lodge Hotel 's response
Baie dankie Johann vir die positiewe review. Ons is bly jy het dit geniet en sien uit na u volgende verblyf. Alles van die beste van ons almal by Kings Lodge Hotel
Rion V - Dec 2018
Overall rating
Lekker gemaklik en tuis gevoel.
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Nice and comfortable and felt at home.
The service was very friendly and the room was nice and tidy, we slept very well there and it was nice to be able to experience the village.
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King's Lodge Hotel 's response
Baie dankie vir jou positiewe kommentaar, Rion.
Ronel M - May 2018
Overall rating
Dit was heerlik.
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It was great.
The accommodation was great. Very friendly and helpful. Our place was clean and neat.
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King's Lodge Hotel 's response
Dear Ronel,
Thank you so much for the lovely review.
With kind regards,
Pearl and the team
Mark W - Apr 2018
Overall rating
Onvergeetlik.
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Unforgettable.
A wonderful, homey feel with convenience and great service. Staff is incredibly friendly with the manager really doing everything possible to make us feel at home. I look forward to our next visit!
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King's Lodge Hotel 's response
Hello Mark, thank you very much for your positive input. It was great having you and your wife at Kings Lodge, and we also look forward to your next visit. Warm regards, from Steve and the team.
Koos V - Dec 2018
Overall rating
Netjiese verblyf in 'n rustige omgewing.
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Neat accommodation in a peaceful environment.
We slept well in the clean and tidy room, in the very peaceful surroundings.
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King's Lodge Hotel 's response
Geagte Koos,
Baie dankie vir die positiewe terugvoering wat u aan ons gegee het. Onis is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by Kings Lodge Hotel.
Vriendelike Groete,
Debbie Thompson - Bestuurder.
Nolinda P - Sep 2018
Overall rating
Lekker, behalwe dat ons nie daar kon eet nie.
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Nice, except we couldn't eat there.
It says there is a restaurant. We wanted to eat there that night, but they said we couldn't. That meant we had to go find another place.
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Ria E - Dec 2018
Overall rating
Kort baie aandag.
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Needs a lot of attention.
Short attention span. A lot of defense. Would not recommend.
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King's Lodge Hotel 's response
Geagte Ria,
Baie dankie vir u kommentaar. Ons opknappings word beplan om gedurende Januarie 2019 te begin. Ons vertrou dat u ons weer kan besoek om die verbeteringe te sien.
Ons wens vir u 'n voorspoedige 2019 toe!
Anne D - Dec 2018
Overall rating
Aanvaarbaar.
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Acceptable.
Our self-catering chalet was tidy on the inside although all the cottages are in urgent need of upgrading on the outside. The kitchen was equipped with basic amenities. The first night of our stay it was very noisy until late at night from people hanging out in the bar. The staff were always friendly and helpful.
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Stephan J - Apr 2018
Overall rating
Hogsback bly maar Hogsback en bly maar mooi en dit sal baie vat om my teleur te stel.
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Hogsback stays Hogsback and stays pretty. It will take a lot to disappoint me.
Not very impressed with the food at the restaurant. My steak was incredible! It also took very long. I did not go back again and tried to eat out on other nights. The lock on the door of our chalet was broker, we could not lock it. Otherwise it was good. Neat and we had a good rest.
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King's Lodge Hotel 's response
Good morning Stephan, I am so sorry to hear that there was a problem with the food. I wish you would have addressed it with the manager at the time and we would have corrected it immediately. The lock has been fixed in the meantime, our apologies for the inconvenience of the broken lock during your stay. We are glad you enjoyed your stay and hope to see you back again. All the best to you and our family. Warm regards from the King's Lodge management and staff.
Wentzel C - Jan 2018
Overall rating
Plek kort aandag.
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Place needs attention.
The place is in a fantastic garden but no maintenance is done. The gas stove only has one burner out of 4 that works and the couches in the living room's cushions are dirty. I will stay there again if only a little attention is paid to maintenance.
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King's Lodge Hotel 's response
Dear Wentzel,
Thank you for your review. The manager has called an urgent meeting with the staff. Although they are tired after the season, this is no excuse for the standards to have dropped. Thank you for bringing it to our attention. Furthermore, the owner of the hotel had earmarked to do renovations and upgrades to the hotel this year, and therefore we hope to see you again soon to show you the changes. Have a lovely day. Warm regards, Monique.
Anonymous Guest - Dec 2018
Overall rating
Average
there is only a bath and no shower facilities!?
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Jacolien D - Dec 2018
Overall rating
Die hotel het onderhoud nodig.
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The hotel needs maintenance.
The paths and grounds around the hotel need maintenance. The photos of the website and how it looks are no longer the same. So much potential. Staff very friendly and helpful. Expensive for what you get. Our room just cleaned upstairs.
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Altus B - Sep 2018
Overall rating
Om om 3 uur namiddag in te boek en om 7:45 die aand eers al die probleme uit te skakel na 'n dag se reis is onaanvaarbaar.
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To book in at 3 o'clock in the afternoon and only eliminate all the problems at 7:45 in the evening after a day's travel is unacceptable.
Shady Cottage's TV doesn't work at all. They couldn't get him right. The kettle was full of rusty water. We need to clean it up first. The living room lights are off. Both bulbs blew and they are out of stock. Then we had to pack up again and move to another cottage. SnowFlakes. SnowFlakes has no kettle (at that point we were already taking turns walking to reception). The electric blankets do not work. They had to bring others and make the bed over. When we checked in, the restaurant was recommended to eat at that evening. I then asked for the menu so that I could discuss it with my wife. We decide to eat there after all the drama and don't feel like driving anymore. The outcome is: The chef arrives at our cottage to inform us that she cannot give us food because they have a group that is coming to eat there. By the way, if I didn't have my booking conformation with me I wouldn't be able to sleep there. I was not on their books at all.
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King's Lodge Hotel 's response
Good afternoon Mr. Basson,
I am surprised to see your review. You wrote me an email on the 30th September explaining what had happened. I then replied to you on the 1st October. I explained to you that I do not live on the premises and that I am very grateful that you brought this to my attention and I explained the situation to you. I apologized for the inconvenience caused as I agreed with you that what had happened was not acceptable. In our last correspondence, I offered you a few options to rectify this matter, however, I never received a reply from you. As you will see from our other reviews, what you experienced was an exception to our usual standards and service and it is a pity you did not accept my apologies and the voucher or refund.
Yours sincerely,
Monique Weschta - General Manager
Beate J - Dec 2017
Overall rating
Baie vriendelik, baie mooi.
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Very friendly, very beautiful.
Very beautiful, very friendly people and very good service.
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King's Lodge Hotel 's response
Baie dankie Beate, ons is bly jy het dit geniet. Alles van die beste van ons almal by Kings Lodge Hotel.
Gerhardus O - Oct 2017
Overall rating
Baie lekker.
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Very nice.
Very nice, will stay again. Place just needs some attention.
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King's Lodge Hotel 's response
Baie dankie vir die resensie. Ons is bly dat julle 'n lekker tyd gehad het. Ek hoop dat julle my Afrikaans kan begryp, ek is van Holland af en probeer. Ons hoop om julle weer by Hogsback te sien. Groete, King's Lodge bestuur en personeel.
Jorica G - Dec 2017
Overall rating
Great place, needed some maintenance but definitely value for money.
King's Lodge Hotel 's response
Good day Jorica,
Thank you from management and staff for your review. We are so glad that you enjoyed your stay and look forward to seeing you again soon.
Regards,
Steve
Abraham L - Oct 2017
Overall rating
Was baie lekker, het dit baie geniet.
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Was very nice, enjoyed it a lot.
See stars.
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King's Lodge Hotel 's response
Beste Abraham,
Baie dankie vir die resensie. Ons is bly dat julle 'n lekker tyd gehad het. Ek hoop dat julle my Afrikaans kan begryp, ek is van Holland af en probeer!
Ons hoop om julle weer by Hogsback te sien.
Groete,
King's Lodge bestuur en personeel
Mien & Tom B - Jul 2017
Overall rating
Friendly staff.
Francois P - Jul 2017
Overall rating
Lekker akkomodasie. Warm vuur om voor te sit.
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Nice accommodation. Could sit in front of the warm fire.
Unfortunately Hogsback's tar roads are not as neat as those of King's Lodge.
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Anonymous Guest - Jul 2017
Overall rating
The stay was pleasant with a few problems here and there.
The rooms are quite small and even though the hotel was practically empty, we were put in a back room with a better view. (laundry line etc.) The warm blankets on the bed didn't work and there was no toilet paper when we arrived, we had to ask. The outside units have full DSTV, but the rooms in the hotel only have channel 1,2,3 and etc. Wifi available, but catch-up rooms are very limited.
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Stefan T - Jul 2017
Overall rating
Baie rustige vakansiedorp.
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Very quiet holiday town.
Nice playground. Nice space. Nice place.
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Johan D - Sep 2017
Overall rating
Alles onder een dak.
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All under one roof.
Pleasant stay, friendly staff.
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Christo B - Dec 2017
Overall rating
Goed geleë, oud en vervalle, het nuwe lewe en bestuur nodig.
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Well located, old and dilapidated, needs new life and management.
See stars.
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King's Lodge Hotel 's response
Dear Christo, thank you for your review. I am concerned you did not receive the service you expected and that there were other points that were not meeting your expectations. I am the General manager of the hotel and was not on the premises during your stay. I would really appreciate if you could elaborate and make me aware of your experience. Perhaps you can send me a private message.
Many thanks, Monique Weschta
- Capacity: 28 people
- All ages welcome
-
Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 6 Main Road, Hogsback, 5721, Eastern Cape