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Kraal African Luxury Lodge

Review Summary

4.4 out of 5from 40 reviews for Kraal African Luxury Lodge
Cleanliness
4.0/5
Service
4.5/5
Location
4.7/5
Safety
4.8/5
Value for money
4.1/5
Fihliwe Z - Dec 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Fihliwe Z
With partner

Over the moon.

The place looks beautiful and peaceful.

Pitso K - Dec 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pitso K
With partner

An experience of a lifetime.

I had the most unforgettable experience ever. The place is amazing and the staff were very nice, and their service was on point. We really enjoyed the food; the different options to choose from were great. Shout out to the staff (driver included).

Kraal African Luxury Lodge 's response

Wow! Thank you for the awesome feedback, we loved having you here and hope to see you again soon.

Kraal African Luxury Lodge
Dineo M - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dineo M
With partner

It was amazing️.

The staff members were friendly and very welcoming. The food was plated and presented very well.

Connie M - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Connie M
With partner

Exquisite place ever. Thank you for creating Kraal African Luxury Lodge in North West.

The best experience in an exquisite environment. It is inevitable not to express the ecstatic feeling we had over the weekend. My best birthday celebration and long-standing honeymoon.

Janice H - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Janice H

Exceptional experience.

Amazing location, friendly welcoming staff, beautiful place. Exceeded my expectations.

Nelisiwe Bridgette N - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nelisiwe Bridgette N
With partner

We enjoyed ourselves.

The only one thing we were not happy about was the pool; it didn't have a heater. We were disappointed by that, as we couldn't swim because the water was too cold. They stated that no child under 12 was allowed, and there was a couple who brought a child that was under 12 years. We had so many questions. Otherwise, everything else we will definitely give it 5 stars.

Tsholanang L - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tsholanang L
With partner

Phenomenal.

It was amazing, real value for money. The staff were so nice and welcoming, it was my birthday and they made our birthday dinner special, it was just a 10/10 for everything.

Masala L - Nov 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Masala L
With partner

Serene.

It was out of this world. The food was so nice, I honestly enjoyed my stay. I want to go back there again.

Theresa M - Oct 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Theresa M
With partner

Everything was worth it.

Refreshing and therapeutic beautiful view.

Peter M - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Peter M
With partner

Amazing place.

Awesome stay except for the Jacuzzi that wasn't working.

Petrus Zulu T - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Petrus Zulu T
With partner

Perfect.

I really enjoyed myself. The staff was so friendly and my favourite will be Dumisani the manager. Keep up the good work @kraal.

Kobus V - Mar 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Kobus V
With partner

Wow.

Baie lekker gebly, baie mooi uitsig en vriendelike personeel.

This review is being shown in its original language.
Translate to English.

Wow.

Very nice stay, very nice view and friendly staff.

This review has been automatically translated using Google.
View original in Afrikaans.

Pumzile K - Aug 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Pumzile K
With partner

Good.

The lodge is nice and well positioned for relaxing with great views. The service team and lodge manager are very pleasant and welcoming. They go the extra mile to make your stay comfortable. The lodge needs to provide more snacking options between meals or allow guests to bring their own snacks and refreshments. There's nothing to do other than resting, sleeping and eating. Therefore, more flexibility or options should be available for guests to eat. I made a request for gluten-free bread, but no provision was made, which is a disappointment. Provision was made on the second day after we reminded the lodge staff.

Mmathari N - Feb 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Mmathari N
With partner

Amazing fabulous.

I feel like pictures don't do justice to the beauty. The place is gorgeous, a mini heaven on earth. The staff, food, everything was amazing.

Tsele M - Apr 2024
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Tsele M
With partner

It wasn't value for my money.

The location is beautiful, stunning views. The staff provides great service. The place needs an option of blinds because during a sunny day, the sun is everywhere in the villa. We ended up sitting in the bathroom area as that was the only place the sun didn't reach. I was very disappointed with the cleanliness. The carpets were dirty, the linen was stained everywhere, including the bed sheet. I had to ask the staff to change it as I wasn't going to sleep on them. Oh, we also arrived at the same time as the shield bugs, they were EVERYWHERE! They also ruined our stay.

Kanya M - Feb 2024
Overall rating
Cleanliness
2/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
2/5
Kanya M
With partner

The lodge is wonderful for seclusion and privacy - just be ready to pay.

The lodge is beautiful. The team was very welcoming and courteous. We absolutely loved the game drive and the picnic setup. The privacy, security, and the views were quite exceptional. We did have a couple of issues though: Accommodation. The villa we stayed at had a number of issues: (1) the carpets were not clean, and the stains looked old. (2) The USB charging cables were all not working - if you're coming, please bring an adapter. (3) There were cobwebs. (4) The lights around the pool area were not working, so we could not take a swim at night. Hidden costs. (1) We booked the bush picnic that was valued at R1200 for an hour and asked to order snacks, only to be charged just over R at checkout for the snacks. Our mistake was not to ask what the R1200 was covering exactly. (2) The bar fridge was empty, and all other drinks were additionally charged.

Aadil E - Feb 2024
Overall rating
Cleanliness
1/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Aadil E
With partner

Kraal - a gem that needs to be polished to show its real beauty.

Our drive up to the lodge was met with a friendly team of 2, however the vehicle was smelly and messy inside and not clean. Not a good start. Welcome drinks were not halal although we specified before arrival. Attention to detail is key. They should have offered a replacement drink - like an orange juice, etc. The welcome and introduction were friendly but a bit unprofessional and lacked formality. The unit was not up to the standard of a well-maintained unit in terms of cleanliness. Tiles, carpets, and toilets were really not kept to the standard they should have been. The little stools' stitching was bursting open and exposing the foam, the floors had spots and patches of dirt. The white armchair upholstery at the mini desk was filthy and the carpet stained with dirt. The so-called solar-powered heated pool was freezing cold and really should have been warm or had a better solution to this. The place is beautifully located but completely lacked attention to finer details and cleanliness. Before using the Nespresso coffee machine, you need to request milk, but it's strange as there is a bar fridge which would have been convenient to leave a small bottle of milk or even powdered milk at the very least… but you had to go the extra mile and WhatsApp to request a little milk and then wait for it to be brought up. It could have been an absolute gem 10/10 with the right management and quality control. The units are beautiful but in time will deteriorate if not maintained. The staff always tried their best and were pleasant. They were always polite and eager to accommodate. However, the cleanliness and lack of detail, and what seemed to be a lack of proper management made the stay more of a critical one than a complimentary one. Still, lots of potential to correct, and it can be a wonderful weekend getaway.

Tshiamo M - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tshiamo M
With partner

I thoroughly enjoyed our stay. Dumisani gave the most amazing game drive. Mpho and Ingrid made us feel at home throughout our stay. The chef made sure that every meal was prepared to perfection. They even planned a surprise date as we were celebrating our anniversary.

The only downfall was the volume of water coming from the shower.

Victoria B - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Victoria B
With partner

It was great.

Great location for peace and quiet time.

Thulasizwe M - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thulasizwe M
With partner

Beautiful place and proper customer service.

We had such a good time. The game drive was the highlight with Axel. But everyone else was lovely.

Kraal African Luxury Lodge 's response

Dear Thulasizwe
We are really happy you enjoyed your stay with us and we look forward to welcoming you back soon.
Kind regards
Barry and the Team at Kraal

Kraal African Luxury Lodge
Jorene M - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jorene M
With partner

Alles is perfek en die staff was excellent.

'n Mens rus lekker. Almal is baie gaaf en vriendelik ek sal enige iemand aanbeveel om soontoe gaan. Hulle behandel 'n mens soos konings daar. Well done, lanklaas sulke goeie diens gesien.

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Translate to English.

Everything is perfect and the staff was excellent.

One rests well. Everyone is very nice and friendly I would recommend anyone to go there. They treat one like kings there. Well done, haven't seen such good service in a long time.

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View original in Afrikaans.

Kraal African Luxury Lodge 's response

Dear Jorene,

Thank you for your really lovely review. We are so glad you had a wonderful stay with us and we look forward to welcoming you back soon.

Regards, Barry and Gretel.

Kraal African Luxury Lodge
Ntendeni S - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ntendeni S
With partner

Worth every dime. The ambience and view was as per advertising. The staff service is out of this world.

We will going back again definitely.

Nonkululeko T - Sep 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nonkululeko T
With partner

Amazing is an understatement.

Perfect place to unwind. The staff is friendly and affordable drinks lol. Perfection is the word.

Kraal African Luxury Lodge 's response

Thank you so much for your amazing review. We are so glad to hear that you loved it, we look forward to seeing you again.

Kraal African Luxury Lodge
Lorato S - Jul 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lorato S
Individual traveller

Perfect, the place and service exceeded my expectations. I don’t even have the words to describe how I feel. Everything and I do mean everything was perfect.

I was greeted at the main gate by Ingrid and Desmond. Both had huge smiles on their faces and were welcoming. Then I met Ayanda at the door and she showed me around and made me feel so welcome. The place is spectacular, my villa and the view was spectacular. The food, oh my gosh, the food. Explosions in my mouth.

Kraal African Luxury Lodge 's response

Dear Lorato

We really glad you enjoyed your stay with us and we hope to see you back with us soon.

Kind regard
Barry

Kraal African Luxury Lodge
Jeff M - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Jeff M
With partner

My stay was fabulous.

I enjoyed the adventure walk with Barry. He was very insightful and full of knowledge about the farm and area.

Kraal African Luxury Lodge 's response

Hi Jeff

I am really glad you enjoyed our walk. Hopefully you will be back when its warmer and we can get out there again to do some more exploring.

Regards
Barry

Kraal African Luxury Lodge
Andrea B - Oct 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Andrea B
With partner

A unique stay a short drive from Johannesburg.

Really enjoyed our stay at the Kraal African Luxury Lodge. The accommodation was unique with fantastic views, and we loved the positioning of the jacuzzi. The food was good, and the staff were friendly. The game ranger was fun and knowledgeable. If I could give some advice to the lodge, it would be to either install some blinds or provide face masks as the room is all glass and the light/sun is harsh in the morning, making it hard to sleep in. They also have a good coffee machine but need to give lessons on the types of coffee and technique.

Kraal African Luxury Lodge 's response

Thank you so much for your review. We appreciate the feedback and will address these points you have mentioned.
Thank you again for staying with us and we hope to see you very soon.

Kraal African Luxury Lodge
Luyanda M - Jan 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Luyanda M
With partner

Amazing experience.

The stay was so great, the views were breathtaking. Very private and intimate. The staff was so friendly. The only downside was that we couldn't have meals in our Villa, defeating the purpose of being secluded. Our Jacuzzi also had a problem with heating up. Other than that, it was truly a great experience.

Anonymous Guest - Aug 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
4/5
Anonymous Guest
With partner
Anonymous Guest - Jan 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
2/5
Anonymous Guest
With partner
Thembisile M - Feb 2023
Overall rating
Cleanliness
2/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
2/5
Thembisile M
With partner

Not what I expected.

House had ladybirds all over, with their nests inside the villa. Was told it is because of rain but don't believe it. Nests, spiderwebs proved otherwise. The Jacuzzi was not working. The VVIP service promised, to have breakfast and dinner in the villa has been cancelled. Berry arranged it for us after talking with him as a result he didn't charge us for extras. The view all good, but the area needs some serious service and maintenance. The price we paid is way too much for what we got.

Kraal African Luxury Lodge 's response

Dear Thembisile.
With regards to the ladybug issue.
"It's called an aggregation, and it's something these usually solitary beetles do each winter from about November to February. Scientists believe ladybugs aggregate to regulate their internal body temperatures, share mates, enhance their defense, and share resources."
Not sure where you found spider webs as all Villas are double checked by our front of house and management before guests check in. We only do meals in Villas on special request. The reason why we do not serve meals in the Villas, is because of the distance from our kitchen to each villa and having to serve 3-course meals and ensure that meals are warm on arrival and plating still intact.
An electrical issue with the jacuzzi heating was brought to our attention and resolved the next morning.
Kind Regards
Barry

Kraal African Luxury Lodge
Sibusiso N - Feb 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
2/5
Sibusiso N
With partner

Underwhelming.

This feedback was also given to the manager verbally. Power issues: For such an upmarket lodge I found the power issues annoying. Don't understand why provisions are not made for additional diesel power to ensure there's no uninterrupted power. Also, the lodge invests in other alternative energy solutions available in the market. Breakfast was fair, but the rest of the meals are not up to standard. The pizza was not fresh and the explanation was that they don't have a pizza oven and as such don't make fresh pizza. Dinner meals are substandard e.g. Potatoes were not fresh and looked like they were cooked earlier, I assume due to power issues and left to sit for a while before being warmed. The cappuccino was served with stale veggies. The chicken curry was the only meal well prepared. Desserts are not of great quality and are unpalatable. Chocolate fondant looks and tastes like a muffin. Apple crumble was served with jam. Manager needs to check on guests regularly. It's a small lodge after all, and this shouldn't take much time. Shouting cost-cutting instructions at your kitchen staff so your guests hear you is a no-no. Game drive felt like a 45-minute joy ride. No interaction with guests. Nothing to write home about. Staff were very friendly. Ingrid made the stay very pleasant. She's a great host. What doesn't help, are all the limitations that the lodge which affect her ability to be at her best and set her up for success. Overall the lodge offers very little flexibility e.g. as a rule you can't have a meal in the room. Dinner is prescribed between 18:00 and 19:30, or else the kitchen closes due to power issues. Not a great experience overall.

Kraal African Luxury Lodge 's response

Dear Sibusiso
I am sorry to hear that you did not have a good experience. It appears that the loadshedding was an issue which we regret has become a reality in South Africa. We do our best to accommodate our guests requests for generator power but we cannot keep the generator on at all times especially during the late night and early hours of the morning when most guests are already sleeping. As discussed with you we are currently looking at Solar option's but this is a very expensive exercise.
The meals are always prepared fresh but yes, the pizza base is not made from scratch but is a ready made base that we use. But the pizza toppings are always freshly prepared.
Management is on site 24/7 and always available when the guests need them. We are usually busy in the office but if our front of house girls or our guests need us we are always available to them.
As you mentioned Ingrid is incredibly competent and is able to look after our guests without management having to check on her. Our girls will let us know if there are issues that need our attention.
Unfortunately, yes we did try to schedule dinner to fit in with loadshedding times as I mentioned to keep the generator running has become very costly.
As discussed we have had to stop serving dinners in the villas for various reasons that I explained to you.
Apologies if you could hear the conversations going on in the kitchen we are in the process of getting a serving window between the restaurant and the kitchen to keep the noise level down between the two areas.
The game drive is one of our projects that require more attention as our ranger is new and not yet familiar with all the animals, we try to send our manager on the drives as he is a qualified ranger but unfortunately he is not always available as he may be busy attending to other issues that need his attention.
Thank you for your feedback and we hope to be able to improve the game drive experience and hopefully loadshedding becomes a vague memory one day - but not likely.
Kind regards
Barry

Kraal African Luxury Lodge
Tracy M - Jul 2023
Overall rating
Cleanliness
1/5
Service
3/5
Location
3/5
Safety
1/5
Value for money
1/5
Tracy M
With partner

Expensive, lack of privacy, overall disappointing stay.

The highlight of our stay was the spa experience and the specially arranged dinner for our anniversary. However, that’s where it ended. We stayed in Villa 5, which is supposed to be the best villa at a premium price. Despite being labelled as secluded and not in view of the other villas, the lack of blinds or window tinting compromised our privacy. Anyone could easily look into the villa, which was a major drawback for both my husband and me. The blue LED lights from the deck and pool reflected on the windows, causing a sleepless night. Furthermore, the absence of blinds or tinting meant that as soon as daybreak arrived, the villa was filled with light, making it impossible to sleep beyond 6:30 AM. Moreso, the afternoon sun was a major issue, as there was no shade available on the deck or in the villa due to the lack of blinds or tinting. The absence of privacy created a sense of insecurity and vulnerability which added to the stay being unpleasant. The cleanliness of the place was disappointing. Stained tiles in the lounge and kitchenette area, windows and frames covered in bird droppings and dirt, the shower floor and glass shield were dirty as well, and an overall lack of cleanliness gave the impression that the villa had not been properly cleaned in a long time, neither is the cleanliness at a 5-star place yet the price is. The pool was not heated, which meant we couldn't use it. Even if it were heated, the wall tiles and pool floor were extremely grimy and dirty. The jacuzzi, although functional, was also very dirty, with grime and sediment covering the walls and floor. While I understand the concept of people connecting, the absence of a TV in the villa was a major drawback. Expecting guests to rely on their own laptops or smart devices for streaming seemed unreasonable, especially considering the premium price we paid for the villa. On a positive note, the staff were great, particularly the spa attendants, Thabe and Ofentse, who were the highlights of our experience. Austin, Ayanda, and Ingrid were also awesome and attentive. . The concept of the place is great, but the execution falls short. I hope that future guests will not be misled into paying premium prices for these unhygienic and non-private villas.

Kraal African Luxury Lodge 's response

Good afternoon Tracy and thank you for your comments.
We pride ourselves in the views from each of our villas from the vantage point from the top of the mountain overlooking the game reserve and Fredefort Dome. And because of the location of each villa on the edge of the mountain it makes it very difficult for other guests to see inside each villa and it is for this reason we do not have any curtains or blinds to spoil this view. With regards to the deck light, these can easily be turned off and if requested when you were here our staff could have pointed out the location of the switch for you.
With regards to the cleanliness of each of our villas are cleaned by our staff and then signed off by our front of house lady after a second inspection. All our swimming pools are solar heat and as you may well appreciate the entire country has been blanketed with a very cold spell with some areas even having snow for the first time in years. We do have very high calcium levels in our water and both our pools and especially our jacuzzi, the water is drained and refilled before each new guest's arrival, do have deposits of calcium, but this is not a reflection of the cleanliness of the pool or its water.
We have chosen not to put Televisions in our villas as guests are here to relax and enjoy the wildlife and the views. However, we do have a TV in our cigar bar if you wanted to watch anything of interest during your stay. All our villas have free Wi-Fi to use during your stay if you are required to be online for any reason.
We are sorry you did not enjoy your stay with us and appreciate the architectural design and concept.
Kind Regards
Kraal Lodge
Barry

Kraal African Luxury Lodge
Thandeka S - Jul 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thandeka S

Everything was perfect.

Amazing place, value for money, the customer service was on point. I would, however, recommend that they add more activities and also add a variety of meal options for lunch and dinner, but other than that, everything was perfect.

Kraal African Luxury Lodge 's response

Hi Jozi, thank you for your feedback, and looking forward to your next visit. We are currently re-looking at our menus for our lunches and am sure you will enjoy what we have to offer on your next visit.

Kraal African Luxury Lodge
Mandisa B - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Mandisa B
With partner

Great, beautiful and lovely staff.

Would suggest the owners look into the solar pool heating system as we couldn’t swim the whole weekend, possibly find a better-suited way to solve it. Spa is great and the ladies were great, would recommend getting a nail tech.

Kraal African Luxury Lodge 's response

Good Day Mandisa. Thank you for your review. We appreciate your feedback. All the Villa's private pools are solar heated and are reliant on the sun to warm the pools unfortunately we have had a week of overcast and rainy weather which affects the performance of the solar heating system of the pools. We really needed the rain in the reserve so we are really grateful. We hope you will be back to stay with us again soon and will be able to enjoy warmer weather so that you can enjoy your pool.
Kind regards,
Barry

Kraal African Luxury Lodge
Sarie F - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Sarie F
With partner

Ruskans op 'n berg.

Pragtige uitsig met luukse kamers.

This review is being shown in its original language.
Translate to English.

Rest on a mountain.

Beautiful view with luxury rooms.

This review has been automatically translated using Google.
View original in Afrikaans.

Fred S - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Fred S
With partner

We had a fabulous stay due to impress service from staff, a wonderful location with beautiful serene views. Great food from the chef. We certainly will make another trip for another stay.

The staff are humble and curtious. The food was great. The venue and villas were wonderful.

Kraal African Luxury Lodge 's response

Thank you very much Fred. It was a pleasure having you both as guests and looking forward to your next visit. Please contact us for specials as returning guests. Will pass this message on to all the staff and please have a blessed Christmas.

Kraal African Luxury Lodge
Ndivhuwo M - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
1/5
Safety
5/5
Value for money
5/5
Ndivhuwo M
With partner

A nice area to unwind.

The only challenge is the wind, but the place is beautiful and the food was delicious.

Kraal African Luxury Lodge 's response

Thank you for choosing Kraal African Luxury Lodge. Unfortunately, August is always windy, but the rest of the year offers great weather. The wind brings rain, which revitalises the bush.

Kraal African Luxury Lodge
Yolandi V - Jun 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
2/5
Yolandi V
With partner

Teleurstellend.

Die ligging en uitsig is baie mooi, maar dit is ongelukkig waar dit eindig. Ayanda en Barry het ons vriendelik verwelkom en hul bes probeer om te verseker dat als in orde is. Kraal African Lodge hoort nie in hierdie prysklas nie. Die superieure houtvilla se vloer is beskadig, hul het veskoning gevra daarvoor. Die ondervloerse vehitting het nie gewerk nie. Die knoppies van die Jacuzzi is stukkend. Die kos is vir seker nie 5-ster soos geadverteer nie. Moenie dat die foto's op die webtuiste jou flous wat kos aanbetref nie. Daar is beslis 'n tekort aan staf. Die staf wat jou kos voorberei en bedien is ook dieselfde staf wat jou villa skoonmaak. Daar is ook net 'n klein verskeidenheid van alkoholiese verversings beskikbaar en nie 'n kroegman wat jou bedien nie. Dieselfde persoon wat jou verwelkom is ook die kroegdame. Die lodge het baie potensiaal, maar kort beslis aandag. Ons het selfs 'n dag vroeër uitgeteken.

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Disappointing.

The location and view is very nice, but unfortunately that's where it ends. Ayanda and Barry welcomed us kindly and tried their best to ensure that everything was in order. Kraal African Lodge does not belong in this price range. The superior wooden villa's floor was damaged, they asked veskoning for it. The underfloor heating did not work. The buttons of the Jacuzzi are broken. The food is definitely not 5 star as advertised. Don't let the pictures on the website fool you when it comes to food. There is definitely a shortage of staff. The staff who prepare and serve your food are also the same staff who clean your villa. There is also only a small selection of alcoholic refreshments available and no bartender serving you. The same person who welcomes you is also the barmaid. The lodge has a lot of potential, but definitely needs attention. We even checked out a day early.

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View original in Afrikaans.

Anonymous Guest - Nov 2022
Overall rating
Cleanliness
1/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Anonymous Guest
With partner
Tumi M - Sep 2022
Overall rating
Cleanliness
1/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
1/5
Tumi M
With partner

It was not bad, the rooms are dirty, the manager is rude, doesn’t greet guests.

The food is really basic for a five star.

Kraal African Luxury Lodge 's response

Good Morning Tumi, If you are referring to your late check-out and request to join the rest of our guests waiting to be transported down the mountain to their vehicles for their journey home, we do apologise. Very surprised at your comment on your dirty room as we pride ourselves on cleanliness in all our villas and the fact that all villas are double checked by our FOH before check-ins.

Kraal African Luxury Lodge
From
From R 7 000
per night (sleeps 2)
From
R 7 000
per night (sleeps 2)
Make a Booking
  • Capacity: 10 people
  • No children allowed
  • Check-in: 13:00 to 17:00
    Check-out: 10:00
  • Address: Kraal Glamping Lodge, 34 km from Potchefstroom, 2520, North West
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA44df82e7a8b15377305a15b46dfcf4ea9a9a2538302ad483c1c2eb8f8bd0a164fca015230228cbaccb78e8990ff03e9af7a7?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R7 000 per night (sleeps 2) 40 5 1 5 Kraal Glamping Lodge 34 km from Potchefstroom 2520 North West 021 201 8900 13:00-17:00 10:00 -26.89196031013 27.177128523803