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L'Ermitage Franschhoek Chateau & Villas

30 reviews
Hotel

Review Summary

4.5 out of 5from 30 reviews for L'Ermitage Franschhoek Chateau & Villas
Cleanliness
4.4/5
Service
4.4/5
Location
4.7/5
Safety
4.7/5
Value for money
4.3/5
Megan O - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Megan O
With partner

Lovely - relaxing and beautiful.

Food was great, staff were friendly and helpful, and we had a nice stay. Would definitely return.

Nicosha K - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nicosha K
With partner

A wonderful experience. Exceeds all expectations.

One of the best hotels that I've visited. A spectacular view from the Honeymoon Suite.

Stefna M - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Stefna M
Individual traveller

Luuks gemeubeleerd - baie netjies en skoon. Kort maintenance hier en daar.

Baie lekker gebly - rustig - pragtige natuurskoon.

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Luxuriously furnished - very neat and clean. Short maintenance here and there.

Very nice stay - peaceful - beautiful scenery.

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L'Ermitage Franschhoek Chateau & Villas 's response

Dear Stefna,

Thank you so much for your valued feedback. We look forward to welcoming you back in the future.

Kind Regards

L'Ermitage Franschhoek Chateau & Villas
Stephany R - Jan 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Stephany R
With partner

Great stay lovely place.

Breakfast service was tardy and felt unhygienic and sloppy. Elizabeth at reception was exceptional. The curtains should be able to be opened fully as the views are exceptional.

Mari G - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mari G
With partner

Alles was uit boonste rakke.

Mooi omgewing. Die personeel is baie vriendelik en behulpsaam.

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Everything was top notch.

Nice environment. The staff is very friendly and helpful.

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Benna L - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Benna L
With partner

Great.

Uitstekende diens en baie mooi uitsig!

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Great.

Excellent service and very nice view!

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L'Ermitage Franschhoek Chateau & Villas 's response

Dear Benna, thank you for the wonderful feedback. Look forward to welcoming you back in the future. Kind Regards. Esme

L'Ermitage Franschhoek Chateau & Villas
Michelle D - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle D
With partner

Wonderlik.

Staff vriendelik, ontbyt heerlik. Pragtige omgewing.

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Wonderful.

Friendly staff, delicious breakfast. Beautiful surroundings.

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Melissa D - Dec 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Melissa D
With partner

Baie mooi ligging, vriendelike diens en mense en baie mooi kamers.

Baie lekker! Ons sal beslis weer terugkeer!

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Very nice location, friendly service and people and very nice rooms.

Very nice! We will definitely return again!

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Derek E - Jan 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Derek E
With partner

Rustige plek om net bietjie af te skakel en die natuurskoon te geniet.

Ons het vir 'n week gebly. Die plek was netjies en skoon en die ontbyt was een van die hoogetpunte. Daar is 'n lekker swembad en die diens was uitstekend.

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Quiet place to switch off and enjoy the scenery.

We stayed for a week. The place was neat and clean and the breakfast was one of the highlights. There is a nice pool and the service was excellent.

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L'Ermitage Franschhoek Chateau & Villas 's response

Thank you for your feedback. We are happy that you had a good experience.

L'Ermitage Franschhoek Chateau & Villas
Carina M - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Carina M
With partner

Uitstekende ligging, uitsig en pragtige kamer, gerieflik en luuks. Goeie diens, vriendelik en effektief.

Beurtkrag versuur die omstandighede deurdat hul nie ingerig is daarvoor. Geen middag/ aandetes kon verskaf word. Weens die vakansietyd was al die restaurante reeds vol bespreek. Ons het staatgemaak op L'Ermitage se restaurant, maar kon ongelukkig nie van etes voorsien word wat jammer is.

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Excellent location, view and beautiful room, comfortable and luxurious. Good service, friendly and efficient.

Beurtkrag sours the circumstances because they are not equipped for it. No lunch/dinners could be provided. Due to the holiday season, all the restaurants were already fully booked. We relied on L'Ermitage's restaurant but unfortunately could not be provided with meals which is a shame.

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Antoinette D - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Antoinette D
Family with young children

Baie netjiese en luukse verblyf.

Dit is 'n luukse verblyfopsie.

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Very neat and luxurious accommodation.

This is a luxury accommodation option.

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L'Ermitage Franschhoek Chateau & Villas 's response

Thank you for your feedback! We are happy that you had a good experience.

L'Ermitage Franschhoek Chateau & Villas
Tanya N - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tanya N
With friends

Amazing view, friendly staff.

Fantastic getaway destination, amazing service and accommodation.

L'Ermitage Franschhoek Chateau & Villas 's response

Thank you so much☺

L'Ermitage Franschhoek Chateau & Villas
Jeremy V - Oct 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Jeremy V
With partner

Had an amazing experience.

The staff was so helpful and professional. Our room has rained in, and the staff as well as the management apologised for this inconvenience, and have moved us to another room. They even provided us with afternoon platters to indulge. We were treated like kings and queens, even the transport we organised. Thank you L'Ermitage Franschhoek Chateau & Villas.

L'Ermitage Franschhoek Chateau & Villas 's response

Thank you for the wonderful feedback.

L'Ermitage Franschhoek Chateau & Villas
Thynette D - Jun 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thynette D
With partner

Baie, baie mooi kamers en tuine, met baie behulpsame personeel.

L'Ermitage Franschhoek Chataeu & Villas het vir my baie mooi gelyk op die webtuiste, maar om die plek te sien is net ongelooflik. Dit voel of jy in 'n klein dorpie iewers in Frankryk is. Die tuine is stunning, die uitsig uit 'n ander wêreld. Binne is dit baie, baie mooi en die personeel is baie behulpsaam en praat Afrikaans.

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Very, very nice rooms and gardens, with very helpful staff.

L'Ermitage Franschhoek Chataeu & Villas looked really nice to me on the website, but seeing the place is just amazing. It feels like you are in a small town somewhere in France. The gardens are stunning, the view out of another world. Inside it is very, very beautiful and the staff are very helpful and speak Afrikaans.

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L'Ermitage Franschhoek Chateau & Villas 's response

Beste Thynette,

Baie dankie vir terugvoer. Ons waardeer dit opreg.

Groete,
Cynthia

L'Ermitage Franschhoek Chateau & Villas
Ine-mari S - Mar 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ine-mari S
With partner

Luuks en pragtig.

Baie goeie diens. Ongelooflike omgewing. Pragtige gastehuis. Waarde vir geld.

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Luxurious and beautiful.

Very good service. Incredible environment. Beautiful guest house. Value for money.

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Martin S - Mar 2019
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
2/5
Martin S
Family with teenagers

Swak waarde vir geld.

Die verblyf is teleurstellend in ag genome die prys. Die handdoeke is geskeur en oor die algemeen is eenheid nie skoon. Ontbyt is gemiddeld en bediening stadig. Sal beslis nie terugkeer nie.

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Poor value for money.

The accommodation is disappointing considering the price. The towels are torn and overall the unit is not clean. Breakfast is average and service slow. Definitely will not return.

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Charles G - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charles G
With partner

Uitstekend!

Baie aangename verblyf en diens! Ek sal dit graag aanbeveel.

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Outstanding!

Very pleasant stay and service! I would gladly recommend it.

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Helen H - Aug 2018
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
5/5
Helen H
With partner

Ongelooflik mooi en luuks.

Ontvangs goed. Verblyf 5-ster. Ontbyt was chaos. Nie genoeg kelners om te bedien nie. Vir die gehalte van verblyf kan ontbyt opgradeer word.

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Incredibly beautiful and luxurious.

Reception well. Accommodation 5-star. Breakfast was chaos. Not enough waiters to serve. For the quality of accommodation, breakfast can be upgraded.

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Mark P - Nov 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Mark P
Family with teenagers

Franschhoek has everything for a wonderful weekend break.

Wonderful town to visit for a long weekend. Mountain trails well marked, restaurants excellent and location beautiful.

Anonymous Guest - Nov 2017
Overall rating
Cleanliness
1/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
2/5
Anonymous Guest
With partner

Beautiful surroundings.

Sorry, sheets on the bed were broken and are unacceptable, porch and patio furniture were dirty, for the price we paid, this is not acceptable.

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Anonymous Guest - Jan 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Family with young children

Not too bad.

The fridge in the self-catering unit didn't work, the air conditioning in the master bedroom didn't work, (they did put a fan in there but it didn't make it cold enough).

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Carl W - Jul 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Carl W
Family with teenagers

Uitstekende verblyf met ongelooflike atmosfeer!

Uitstekende verblyf met ongelooflike atmosfeer!

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Excellent stay with amazing atmosphere!

Excellent stay with amazing atmosphere!

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Esmarelda F - Jul 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Esmarelda F
With friends

The most comfortable stay anyone can ask for.

We had a very comfortable stay. The check in was smooth with the friendliest staff. The villa was even more beautiful than described. We will definitely be visiting again.

Jackue I - Jul 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Jackue I
Family with young children

This was my best family holiday. 4 star!

I would recommend any couple, friends or family to book in at the L'Ermitage any day, winter or summer. The service was superb. We were treated with such love and it felt as if I was at my family home with friends. Staff - what a great job and the breakfast was great. 4 star!

L'Ermitage Franschhoek Chateau & Villas 's response

Thank you very much for the positive feedback. The L'Ermitage team appreciates the time it took to review the property and we look forward to welcoming you back.
Kind regards,
Cynthia

L'Ermitage Franschhoek Chateau & Villas
Mariam A - Jul 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Mariam A
Family with young children

Beautiful venue.

Really lovely villa, however, activities limited for winter. Beautiful view!

Mariana B - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mariana B
With partner

'n Naweek vol herinneringe.

'n Belewenis wat ons nie vinnig sal vergeet nie!

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A weekend full of memories.

An experience we won't soon forget!

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Marinda G - Apr 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marinda G
With friends

Fantasties!

Ons het dit verskriklik geniet. Pragtige omgewing, fasiliteite skoon en netjies, vriendelike personeel en etes heerlik en baie smaakvol voorgesit. Wat 'n bederf!

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Fantastic!

We enjoyed it terribly. Beautiful surroundings, facilities clean and tidy, friendly staff and meals delicious and very tastefully served. What a treat!

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Michelle S - Mar 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Michelle S
With partner

Great stay, beautiful scenery, wonderful friendly staff!

We will definitely be back, and have referred 2 other couples to a stay here already.

Riana V - Feb 2015
Overall rating
Cleanliness
3/5
Service
1/5
Location
2/5
Safety
3/5
Value for money
3/5
Riana V
With friends

Was teleurgesteld aangesien dit 'n verrassing vir my dogter se 21ste verjaardag was.

Ons het 3 villa-kamers bespreek. Een dubbel en 2 enkel. Met aankoms was daar net 1 dubbelkamer bespreek. Niemand kon verstaan wat van die bespreking geword het nie. Gelukkig het ek al my e-posse wat ontvang is saamgeneem. Die 2 enkelpersone (manlik en vroulik) moes die eerste nag 'n kamer deel. Die volgende dag is daar vir een van hulle 'n afsonderlike kamer gegee. Gloeilampe was geblaas. Moes vra vir toiletpapier, handdoeke en badseep.

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Was disappointed as it was a surprise for my daughter's 21st birthday.

We booked 3 villa rooms. One double and 2 single. On arrival there was only 1 double room booked. No one could understand what had become of the discussion. Fortunately, I took all my received emails with me. The 2 single persons (male and female) had to share a room the first night. The next day one of them was given a separate room. Light bulbs were blown. Had to ask for toilet paper, towels and bath soap.

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Pascal F - Jan 2014
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
3/5
Pascal F
Large group

Beautiful place, but they're not well managed

L'Ermitage is beautifully located and the rooms have very generous proportions and are quite luxurious. However, the other memories of the stay were rather disappointing, especially for a 4-star place: the private pool worked only on the last day (after reminding the reception every day and receiving no progress reports), the bedroom had an unbearable smell of moisture and old smoke, the breakfast was marked by a daily fight for cutlery, coffees and literally every single thing on the buffet (thanks to complete under staffing). Also, the reception charged us extra money, due to errors on the system. Due to this, I definitely wouldn't go back.

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30 reviews
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  • Capacity: 148 people
  • All ages welcome
  • Check-in: 14:00 to 00:00
    Check-out: 11:00
  • Address: Lambrechts Road, Franschhoek, 7690, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAcdc39dc74c9473a4fb667e076496b7f6a7d15431bedc47d067c51bec03edd491e0285ccb40572e5921f80aa603b5078a615f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R4 420 per night (sleeps 2) 30 5 1 5 Lambrechts Road Franschhoek 7690 Western Cape 021 201 8900 14:00-00:00 11:00 -33.910606064664 19.132299298286
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