Pezula Gucci's Retreat BQ6
Review Summary
Hennie V - Sep 2023
Overall rating
Die huis het geen krag gehad nie en ons moes eerste aand so bly.
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The house had no power and we had to stay that way the first night.
Batteries ran out of power. There was no power charged on prepaid meter. Agent was called in but could not solve problem. Someone from municipality was supposed to come, but never showed up. Couldn't cook on the stove, no lights, no TV to watch rugby, no hot water to shower, no kettle or microwave to even make coffee.
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Pezula Gucci's Retreat BQ6 's response
Dear Hennie,
Unfortunately, we cannot answer for the municipality as they are a law unto themselves. We loaded electricity, but as you are aware it was a meter issue so it was beyond our control. I do apologize for the inconvenience, which is why we moved you to a new property, which was a massive upgrade to your original, at no extra charge. We have also refunded a portion of your original property charge, so I feel the review for circumstances beyond our control is a bit harsh.
Kind regards,
VIP Management
- Capacity: 8 people
- All ages welcome
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Check-in: 14:00 to 17:00
Check-out: 10:00 - Address: 6 Barquentine Avenue, Pezula Golf Estate, Knysna, 6571, Western Cape
