Mama Mia @ Charlotte House
Review Summary
Megan B - Nov 2024
Overall rating
Rustig, gemaklik en ek kan nie wag om weer by Charlotte House te gaan kuier nie.
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Quiet, comfortable and I can't wait to visit Charlotte House again.
Charlotte House is clean, tidy and the attention to detail is incredible. There's nothing I can think of that wasn't available. The host is friendly and helpful and you can listen when he makes restaurant recommendations for you.
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Werner H - Oct 2024
Overall rating
Would recommend this to travelers.
Frits And Hannie N - May 2024
Overall rating
Uitstekend!
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Outstanding!
Excellent B&B, friendly welcome, beautiful surroundings and the spacious room and bed were a bonus.
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Megan G - Jul 2024
Overall rating
Lovely stay.
Erik B - Sep 2024
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Peaceful. Easy. Comfortable.
Alicia S - Aug 2023
Overall rating
Wat 'n pragtige plek! Was baie beïndruk met die plek! Die dekor is stunning!
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What a beautiful place! Was very impressed with the place! The decor is stunning!
We stayed in the Mama Mia decor room with personal braai. What an elegant place!
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Clinton W - Jul 2023
Overall rating
Pragtig, beslis 'n moet!
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Beautiful, definitely a must!
We enjoyed every moment. Beautiful, beautiful, beautiful!
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Petrus M - May 2023
Overall rating
Baie gerieflike verblyf met aangename atmosfeer.
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Very comfortable accommodation with pleasant atmosphere.
Very spacious guest house unit with all facilities available. The unit is fully equipped for self-catering. Very nice atmosphere reminiscent of Mamma Mia. Sufficient for a longer stay with everything needed.
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Amora E - Oct 2022
Overall rating
Heerlik ontspan in pragtige omgewing.
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Great relax in beautiful surroundings.
Wonderful getaway. Will stay again.
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Johan N - Nov 2022
Overall rating
Besoek Stilbaai vir die eerste keer sedert 1977 en ervaar Charlotte Huis se fantastiese ligging.
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Visit Stilbaai for the first time since 1977 and experience Charlotte Huis' fantastic location.
A great experience along the walkway and a 10 minute walk to the pristine sea. Cocktails on the patio.
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William R - Sep 2022
Overall rating
Great venue - great hosts.
Dirk Jw O - Jan 2022
Overall rating
Lekker gebly. Huisfront kan verbeter word.
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Nice stay. House front can be improved.
Was nice.
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Anisha V - Oct 2021
Overall rating
Wow!
Pieter S - Sep 2021
Overall rating
Excellent accommodation and value for money.
Japie C - Jun 2021
Overall rating
Puik uitsig
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Great view
Great hospitality and view.
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Wja M - Apr 2021
Overall rating
Beste verblyf in Stilbaai by verre!
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Best accommodation in Stilbaai by far!
Mark the owner is an excellent host and his property is furnished and decorated to a high standard. The apartment is very spacious and fully equipped. One feels like royalty in this place! Highly recommended
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Marisa B - Apr 2021
Overall rating
'n Hemelse blyplek tussen die fynbos en 'n ongelooflike see-uitsig
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A heavenly place to stay between the fynbos and an incredible sea view
Mama Mia is very well located near the hiking trails between the fynbos and has a beautiful sea view. The place is well furnished and the living area is spacious and super neat. The owners are warm, but also allow the visitors their privacy. I will go back again and again if I can.
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Vicki S - Apr 2021
Overall rating
Loved our stay. Can't wait to bring my overseas family when they come visit.
William B - Apr 2021
Overall rating
Absolut die beste.
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Absolutely the best.
It was one of the best places I have ever stayed, if I had known I would have spent a few more nights there, but I would definitely stay there again. Breathtaking.
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Andre S - Sep 2021
Overall rating
'n Unieke verrassende ervaring.
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A unique surprising experience.
Absolutely classic and full of character. I highly recommend them. Well done!
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Ryno M - Mar 2021
Overall rating
Ongetwyfeld waarde vir geld!
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Undoubtedly value for money!
It almost feels like a Mediterranean villa from the movie Mamma Mia. Very well done!
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Elizabeth N - May 2021
Overall rating
Aangenaam.
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Pleasant.
Neat and clean. Comfortably furnished. Beautiful studio. Owner friendly and helpful.
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Andries V - Jun 2021
Overall rating
Dit was OK. 'n Paar stukkies beskuit sou lekker wees.
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It was OK. A few pieces of rusk would be nice.
For R950 per night you expect a little extra.
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Sonya K - Dec 2020
Overall rating
Lovely place and stay.
Bridget K - Aug 2020
Overall rating
Wonderful ocean view! Our room was huge!
Read morePeter V - Jul 2019
Overall rating
Clean,spacious and well equipped.
Christoff F - Mar 2019
Overall rating
Beyond amazing service and flexibility. Can’t recommend any other accommodation in the Western Cape more.
Danielle L - Aug 2019
Overall rating
What an amazing time we had. Beautiful decor and great hosting made our break away something to remember.
Marlise E - Jun 2019
Overall rating
Mooi en rustig.
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Nice and quiet.
We stayed at Charlotte House for 3 nights. We had one of the rooms overlooking the nature reserve. It was beautiful and peaceful and we ourselves saw a ibex one afternoon. We had a barbecue the first night and we had everything we needed. Wood was provided which only made it even easier. We booked one of the mornings for breakfast which was delicious and of course the view of the sea also made it even more special. They put a lot of effort into making breakfast for our 5 year old twins which even they enjoyed. Although it was very cold at the time we were there, the electric blanket and the extra blankets helped a lot. The only criticism I could give is that the shower is not necessarily suitable for small children, because the hot water took a while to warm up and the water pressure was only low (which is understandable with water shortages and savings). I would definitely go again and would love to try one of the sea view rooms just because they are beautiful.
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Riana L - Jan 2019
Overall rating
Stilbaai was bitter mooi.
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Stillbaai was beautiful.
With our arrival we were disappointed to find out that we got the back room with the worst view and braai area. You just see the neighbour's wall. The building material is directly next to the partition. The drawer with the cutlery was so dirty. My family and I didn't feel welcome at all.
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Marie V - Apr 2018
Overall rating
Naby aan alles waar jy wil wees.
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Close to everything you want to be.
The bathroom and room are very large, there is only a shower in it which makes it difficult to bathe your small children. It is close to everything you want to be, but still very private.
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Cecil B - Aug 2016
Overall rating
Mediterranean!
Maret S - Mar 2016
Overall rating
Sal beslis weer so maak.
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Will definitely do so again.
Excellent, private with a beautiful view.
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Anonymous Guest - Aug 2016
Overall rating
Restful.
We were received very kindly. Room was neat and clean. Few tv channels was sometimes a problem, seeing that the weather was not good. Overall we had a nice stay.
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Elzabe D - Aug 2016
Overall rating
Het afgeskeep gevoel omdat ons die slegste opsie uit vier kamers gebied is, terwyl die plek nie vol was nie.
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Felt neglected because we were offered the worst option out of four rooms, when the place was not full.
The place has four rooms - as the photos show, two at the front with nice views. Then two 'studio apartments' which I assumed were upstairs with views, but two were at the back. One has the beautiful views of the reserve and a nice braai area (as in the photos) and the other a sloppy braai area and faces the neighbours' brick wall. We then got the last one. I had to ask to move the next day (not a nice thing to do). The first room had a thin duvet, uncomfortable pillows, no soap, no electric blanket (very cold cement floors), no hair dryer, etc. It left a bad taste in my mouth that for some reason we got the worst room while the others were empty. The rooms cost the same.
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Mama Mia @ Charlotte House 's response
Dear Elzabe,
It appears since your first review and my first response you do not feel any better? I am unsure of what we did, but I believe we must have personally offended you in some way? I am deeply sorry about this as we enjoy what we do and love the fact that it gives us the opportunity to meet a wide range of people all ages and all nationalities. I do have to say your review is untrue and very unfair. We always offer the best customer service possible to our guests at all times. You stated that you had to ask to be moved, this is completely untrue.
The first untruth: You expressed your unhappiness with the room you were in and Mark gladly offered you the other room, you did not ask. In your defence there is nothing worse than having to tell someone you are unhappy. The other room was booked for the Sunday but the guest went in to the studio you were in first with no complaints. She was very happy as it was her second visit in the same room and she stayed 5 days.
Second untruth: the view is not of the neighbours wall! The side window overlooks the neighbouring property, the the other windows and doors overlook the nature reserve. I will be adding pictures of this view so others can see this.
Third untruth: no electric blanket?! Yes there was? No soap?! There is always hand wash and shower gel in the room and usually a block of wrapped soap.
Just to clarify, the flooring is the exact same in both studios, for some reason the second room you were in felt maybe, less concrete? The braai area is the same only smaller in the second room so I am unsure why you felt this was better, obviously this is down to personal preference.
The bedding is identical in all the rooms also, all the same age and all purchased from the same shop.
We do not have a 'worse room'. all of our rooms are meticulously cared for and have all the same facilities.
This is the second bad review you have left us and it is hard to not take this personal. However, we will still do our very best to offer all of our guests the very best customer service we can, and although your stay with us has 'left a bad taste' in your mouth, I do hope other guests continue to enjoy their stay with us.
Good luck with your future travels!
Kirsty
Shaun L - Dec 2015
Overall rating
Great guesthouse!
- Capacity: 8 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 27 Weideman Street, Stilbaai, 6674, Western Cape