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Mama Mia @ Charlotte House

Guest House

Review Summary

4.7 out of 5from 36 reviews for Mama Mia @ Charlotte House
Cleanliness
4.8/5
Service
4.6/5
Location
4.7/5
Safety
4.6/5
Value for money
4.6/5
Megan B - Nov 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Megan B
With friends

Rustig, gemaklik en ek kan nie wag om weer by Charlotte House te gaan kuier nie.

Charlotte House is skoon, netjies en die attention to detail is ongelooflik. Daar is niks waaraan ek kan dink, wat nie beskikbaar was nie. Die gasheer is vriendelik en behulpsaam en jy mag maar luister as hy vir jou aanbevelings na restaurante maak.

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Quiet, comfortable and I can't wait to visit Charlotte House again.

Charlotte House is clean, tidy and the attention to detail is incredible. There's nothing I can think of that wasn't available. The host is friendly and helpful and you can listen when he makes restaurant recommendations for you.

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Werner H - Oct 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Werner H
With partner

Would recommend this to travelers.

Very comfortable and spectacular spacious unit. Makes you want to sing ABBA songs.

Frits And Hannie N - May 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Frits And Hannie N
With partner

Uitstekend!

Uitstekende B&B, vriendelik ontvang, pragtige omgewing en die ruim kamer en bed was 'n bonus.

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Outstanding!

Excellent B&B, friendly welcome, beautiful surroundings and the spacious room and bed were a bonus.

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Megan G - Jul 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Megan G
With partner

Lovely stay.

This place exceeded our expectations. It was much bigger than in the photos, and the views were great. So quiet and peaceful. The units have everything you need, and the heated floors in the bathroom were a big bonus! Truly a stunning place.

Erik B - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
5/5
Erik B
With partner

Peaceful. Easy. Comfortable.

Fantastic. Clean, beautiful with a great host.

Alicia S - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Alicia S
With partner

Wat 'n pragtige plek! Was baie beïndruk met die plek! Die dekor is stunning!

Ons het in die Mama Mia-dekor kamer gebly met persoonlike braai. Wat 'n elegante plek!

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What a beautiful place! Was very impressed with the place! The decor is stunning!

We stayed in the Mama Mia decor room with personal braai. What an elegant place!

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Clinton W - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Clinton W
Family with teenagers

Pragtig, beslis 'n moet!

Ons het elke oomblik geniet. Mooi, mooi, mooi!

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Beautiful, definitely a must!

We enjoyed every moment. Beautiful, beautiful, beautiful!

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Petrus M - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Petrus M
With partner

Baie gerieflike verblyf met aangename atmosfeer.

Baie ruim gastehuis-eenheid met alle geriewe beskikbaar. Die eenheid is volledig toegerus vir selfsorg. Baie lekker atmosfeer wat herinner aan Mamma Mia. Voldoende vir langer verblyf met alles wat nodig is.

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Very comfortable accommodation with pleasant atmosphere.

Very spacious guest house unit with all facilities available. The unit is fully equipped for self-catering. Very nice atmosphere reminiscent of Mamma Mia. Sufficient for a longer stay with everything needed.

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Amora E - Oct 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amora E
With partner

Heerlik ontspan in pragtige omgewing.

Wonderlike wegbreek. Sal weer oorbly.

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Great relax in beautiful surroundings.

Wonderful getaway. Will stay again.

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Johan N - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Johan N
With partner

Besoek Stilbaai vir die eerste keer sedert 1977 en ervaar Charlotte Huis se fantastiese ligging.

'n Prima ervaring langs die wandelpad en 10 minute se stap na die ongerepte see. Skemerkelkies op die patio.

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Visit Stilbaai for the first time since 1977 and experience Charlotte Huis' fantastic location.

A great experience along the walkway and a 10 minute walk to the pristine sea. Cocktails on the patio.

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William R - Sep 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
William R
On business

Great venue - great hosts.

Had a fantastic stay - great rooms, neat and tidy - cannot ask for anything more - will definitely be back.

Dirk Jw O - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
3/5
Dirk Jw O
With partner

Lekker gebly. Huisfront kan verbeter word.

Was lekker.

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Nice stay. House front can be improved.

Was nice.

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Anisha V - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anisha V
With friends

Wow!

Beste diens en gasvryheid ooit.

Pieter S - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter S
With partner

Excellent accommodation and value for money.

We enjoyed our stay @ Mama Mia @ Charlotte House very much. Colleen was an excellent host! The adjacent nature reserve and early morning hike down to Skulpiesbaai was an unexpected bonus.

Japie C - Jun 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Japie C
With partner

Puik uitsig

Puik gasvryheid en uitsig.

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Great view

Great hospitality and view.

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Wja M - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wja M
With partner

Beste verblyf in Stilbaai by verre!

Mark die eienaar is 'n uitstekende gasheer en sy eiendom is van bostaande gehalte gemeubileer en ingerig. Die woonstel is baie ruim en volledig toegerus. Mens voel soos royalty in hierdie plek! Hoogs aanbeveel

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Best accommodation in Stilbaai by far!

Mark the owner is an excellent host and his property is furnished and decorated to a high standard. The apartment is very spacious and fully equipped. One feels like royalty in this place! Highly recommended

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Marisa B - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marisa B
With partner

'n Hemelse blyplek tussen die fynbos en 'n ongelooflike see-uitsig

Mama Mia is baie goed geleë by die staproetes tussen die fynbos en het 'n pragtige seeuitsig. Die plek is goed ingerig en die leefarea is ruim en super netjies. Die eienaars is hartlik, maar gun die besoekers ook hul privaatheid. Ek sal keer op keer teruggaan as ek kan.

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A heavenly place to stay between the fynbos and an incredible sea view

Mama Mia is very well located near the hiking trails between the fynbos and has a beautiful sea view. The place is well furnished and the living area is spacious and super neat. The owners are warm, but also allow the visitors their privacy. I will go back again and again if I can.

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Vicki S - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Vicki S
With partner

Loved our stay. Can't wait to bring my overseas family when they come visit.

We had a lovely stay. Everything was just perfect. Love the decor, size of rooms and bathrooms.

William B - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
William B
With partner

Absolut die beste.

Die was een van die beste plekke waar ek al ooit oornag het, as ek geweet het het ek nog 'n paar aande daar oornag, maar ek sal beslis weer daar bly. Asemrowend.

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Absolutely the best.

It was one of the best places I have ever stayed, if I had known I would have spent a few more nights there, but I would definitely stay there again. Breathtaking.

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Andre S - Sep 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Andre S
With partner

'n Unieke verrassende ervaring.

Absoluut klassiek en karaktervol. Ek beveel hulle ten sterkste aan. Welgedaan!

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A unique surprising experience.

Absolutely classic and full of character. I highly recommend them. Well done!

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Ryno M - Mar 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Ryno M
On business

Ongetwyfeld waarde vir geld!

Dit voel omtrent soos 'n Mediterreense villa uit die fliek Mamma Mia. Baie goed gedoen!

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Undoubtedly value for money!

It almost feels like a Mediterranean villa from the movie Mamma Mia. Very well done!

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Elizabeth N - May 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Elizabeth N
With friends

Aangenaam.

Netjies en skoon. Gerieflik ingerig. Pragtige studio. Eienaar vriendelik en hulpvaardig.

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Pleasant.

Neat and clean. Comfortably furnished. Beautiful studio. Owner friendly and helpful.

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Andries V - Jun 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Andries V
With partner

Dit was OK. 'n Paar stukkies beskuit sou lekker wees.

Vir R950 per nag verwag mens klein bietjie ekstra.

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It was OK. A few pieces of rusk would be nice.

For R950 per night you expect a little extra.

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Sonya K - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sonya K
Family with young children

Lovely place and stay.

See stars.

Bridget K - Aug 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Bridget K
With partner

Wonderful ocean view! Our room was huge!

What a stunning ocean view! Our room was huge and included an outdoor balcony and well-equipped little kitchen. We really enjoyed the full English breakfast up on the terrace and were impressed that all of the Covid protocols were in place. A big thank you to Colleen and the team for making our stay so special. The guest house borders the nature reserve and we enjoyed a 10km hike along the pristine coastline! Stilbaai is breathtaking!

Peter V - Jul 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Peter V
Family with teenagers

Clean,spacious and well equipped.

A friendly welcome to a magnificent house .Well equipped for our purposes.Thank you.

Christoff F - Mar 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Christoff F
With partner

Beyond amazing service and flexibility. Can’t recommend any other accommodation in the Western Cape more.

Spectacular views, spectacular interior. And then, beyond amazing service. We picked this spot for our wedding night, came in super late and even at this ridiculous time, we could arrange a key and enjoy your stay. Beautiful setting and layout of the room we stayed in. Thank you so much for accommodating us.

Danielle L - Aug 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Danielle L
With partner

What an amazing time we had. Beautiful decor and great hosting made our break away something to remember.

See stars.

Marlise E - Jun 2019
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Marlise E
Family with young children

Mooi en rustig.

Ons het vir 3 nagte by Charlotte House oorgebly. Ons het een van die kamers gehad wat op die natuurreservaat uitkyk. Dit was pragtig en rustig en ons het self 'n bosbokkie gesien een middag. Ons het die eerste aand gebraai en ons het alles gehad wat ons nodig gehad het. Hout is verskaf wat dit net nog makliker gemaak het. Ons het een van die oggende bespreek vir ontbyt wat heerlik was en natuurlik die uitsig op die see het dit ook net nog meer spesiaal gemaak. Hulle het baie moeite gedoen om vir ons 5-jarige tweeling ontbyt te maak wat selfs hulle geniet het. Alhoewel dit baie koud was in die tyd wat ons daar was, het die elektriese kombers en die ekstra komberse baie gehelp. Die enigste kritiek wat ek sou kon gee is dat die stort nie noodwendig gepas is vir klein kindertjies nie, want die warm water het 'n tyd gevat om warm te raak en die waterdruk was maar laag (wat verstaande is met watertekorte en besparing). Ek sal definitief weer gaan en sal graag een van die kamers met die see-uitsig wil probeer net omdat dit pragtig is.

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Nice and quiet.

We stayed at Charlotte House for 3 nights. We had one of the rooms overlooking the nature reserve. It was beautiful and peaceful and we ourselves saw a ibex one afternoon. We had a barbecue the first night and we had everything we needed. Wood was provided which only made it even easier. We booked one of the mornings for breakfast which was delicious and of course the view of the sea also made it even more special. They put a lot of effort into making breakfast for our 5 year old twins which even they enjoyed. Although it was very cold at the time we were there, the electric blanket and the extra blankets helped a lot. The only criticism I could give is that the shower is not necessarily suitable for small children, because the hot water took a while to warm up and the water pressure was only low (which is understandable with water shortages and savings). I would definitely go again and would love to try one of the sea view rooms just because they are beautiful.

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Riana L - Jan 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
5/5
Riana L
Family with teenagers

Stilbaai was bitter mooi.

Met aankoms was ons teleurgesteld om uit te vind dat ons die agterste kamer met die swakste uitsig en braai-area gekry het. Jy kyk teen die buurman se muur vas. Die bou-materiaal staan direk langs die "afskorting". Die laai bo die messe en vurke is so vuil gewees. Ek en my gesin het glad nie welkom gevoel nie.

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Stillbaai was beautiful.

With our arrival we were disappointed to find out that we got the back room with the worst view and braai area. You just see the neighbour's wall. The building material is directly next to the partition. The drawer with the cutlery was so dirty. My family and I didn't feel welcome at all.

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Marie V - Apr 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Marie V
Family with young children

Naby aan alles waar jy wil wees.

Die badkamer en kamer is baie groot, daar is net 'n stort in wat dit moeilik maak om jou klein kindertjies gebad te kry. Dit is naby aan alles waar jy wil wees, maar nog baie privaat.

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Close to everything you want to be.

The bathroom and room are very large, there is only a shower in it which makes it difficult to bathe your small children. It is close to everything you want to be, but still very private.

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Cecil B - Aug 2016
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Cecil B
With partner

Mediterranean!

Mark and Kirsty were warm hosts and very helpful. Charlotte House is beautiful. A pity that our stay was to short and the weather did not play along.

Maret S - Mar 2016
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Maret S

Sal beslis weer so maak.

Uitstekend, privaat met 'n pragtige uitsig.

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Will definitely do so again.

Excellent, private with a beautiful view.

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Anonymous Guest - Aug 2016
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
4/5
Anonymous Guest
With partner

Restful.

We were received very kindly. Room was neat and clean. Few tv channels was sometimes a problem, seeing that the weather was not good. Overall we had a nice stay.

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Elzabe D - Aug 2016
Overall rating
Cleanliness
5/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
3/5
Elzabe D
With partner

Het afgeskeep gevoel omdat ons die slegste opsie uit vier kamers gebied is, terwyl die plek nie vol was nie.

Die plek het vier kamers - soos die foto's wys, twee voor met mooi uitsigte. Dan twee 'studio apartments' wat ek aangeneem het bo is met uitsigte, maar twee was agter. Die een het die mooi uitsigte op die reservaat en mooi braaiplek (soos in die foto's) en die ander 'n slordige braai-area en kyk vas teen die bure se baksteenmuur. Ons kry toe die laaste ene. Ek moes die volgende dag vra om te skuif (nie lekker om te doen nie). Die eerste kamer het 'n dun duvet gehad, ongemaklike kussings, geen seep, nie 'n elektriese kombers nie (baie koue sementvloere), geen haardroër nie, ens. Dit het 'n slegte smaak in my mond gelos dat ons vir een of ander rede die swakste kamer gekry het terwyl die ander leeg staan. Die kamers kos dieselfde.

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Felt neglected because we were offered the worst option out of four rooms, when the place was not full.

The place has four rooms - as the photos show, two at the front with nice views. Then two 'studio apartments' which I assumed were upstairs with views, but two were at the back. One has the beautiful views of the reserve and a nice braai area (as in the photos) and the other a sloppy braai area and faces the neighbours' brick wall. We then got the last one. I had to ask to move the next day (not a nice thing to do). The first room had a thin duvet, uncomfortable pillows, no soap, no electric blanket (very cold cement floors), no hair dryer, etc. It left a bad taste in my mouth that for some reason we got the worst room while the others were empty. The rooms cost the same.

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Mama Mia @ Charlotte House 's response

Dear Elzabe,
It appears since your first review and my first response you do not feel any better? I am unsure of what we did, but I believe we must have personally offended you in some way? I am deeply sorry about this as we enjoy what we do and love the fact that it gives us the opportunity to meet a wide range of people all ages and all nationalities. I do have to say your review is untrue and very unfair. We always offer the best customer service possible to our guests at all times. You stated that you had to ask to be moved, this is completely untrue.
The first untruth: You expressed your unhappiness with the room you were in and Mark gladly offered you the other room, you did not ask. In your defence there is nothing worse than having to tell someone you are unhappy. The other room was booked for the Sunday but the guest went in to the studio you were in first with no complaints. She was very happy as it was her second visit in the same room and she stayed 5 days.
Second untruth: the view is not of the neighbours wall! The side window overlooks the neighbouring property, the the other windows and doors overlook the nature reserve. I will be adding pictures of this view so others can see this.
Third untruth: no electric blanket?! Yes there was? No soap?! There is always hand wash and shower gel in the room and usually a block of wrapped soap.
Just to clarify, the flooring is the exact same in both studios, for some reason the second room you were in felt maybe, less concrete? The braai area is the same only smaller in the second room so I am unsure why you felt this was better, obviously this is down to personal preference.
The bedding is identical in all the rooms also, all the same age and all purchased from the same shop.
We do not have a 'worse room'. all of our rooms are meticulously cared for and have all the same facilities.
This is the second bad review you have left us and it is hard to not take this personal. However, we will still do our very best to offer all of our guests the very best customer service we can, and although your stay with us has 'left a bad taste' in your mouth, I do hope other guests continue to enjoy their stay with us.
Good luck with your future travels!
Kirsty

Mama Mia @ Charlotte House
Shaun L - Dec 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Shaun L
With partner

Great guesthouse!

Very peaceful. We had a great visit to Stillbaai at Charlotte House. The rooms are spacious and well looked after.

From
From R 1 250
per night (sleeps 2)
From
R 1 250
per night (sleeps 2)
Make a Booking
  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 27 Weideman Street, Stilbaai, 6674, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGQxNDFhZGExLWJiNzQtNGFlMC04NjEyLWUxYjMyYzI1YTAwOA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 250 per night (sleeps 2) 36 5 1 5 27 Weideman Street Stilbaai 6674 Western Cape 021 201 8900 14:00-20:00 10:00 -34.386871261515 21.418463587761