Melrose Hideout
Review Summary
Manogran M - Dec 2023
Overall rating
Good value for money, safe and secure, and very friendly staff.
Melrose Hideout 's response
Good day, thank you for your feedback. You were a kind family, and it was a pleasure hosting you. We hope to have you again soon. Regards, Melrose Hideout
Jenna F - Jul 2023
Overall rating
The staff is friendly and the place is nice an clean but just the owner needs to be more friendly.
Melrose Hideout 's response
Good evening
Thank you for visiting Melrose Hideout it was a pleasure to host you.
The person you meet is probably not the owner as the owner is out of the country, but we apologize please do visit us again.
Thank you once again for being part of The Melrose Hideout Family
Regards
Melrose hideout B&B
Jenna F - Jun 2023
Overall rating
The best I felt home I'll go back over and over again. The staff went out of there way, Busi, your service is amazing, keep up the good work.
Melrose Hideout 's response
Thank very much we really appreciate your support . Baie Dankie
Regards
Melrose Hideout
Gerrit D - Nov 2024
Overall rating
Perfek vir wat ek nodig het - veilig, ideale ligging.
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Perfect for what I needed - safe, ideal location.
Exactly what I need for overnight. Two items that need attention: 1. No holding water at sink. 2. No table next to the sink for bathing things such as brushes, toothbrushes, razors - so have to sit on the floor.
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Manuel D - Nov 2024
Overall rating
Personeel was vriendelik, maar dit is nie sy prys werd nie.
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Staff was friendly but it's not worth its price.
The lady at reception was friendly. The room was neat, but it is not convenient for older persons. There were also no suitable TV channels. There wasn't even coffee etc. not in the room. There was no water in the cold tap in the bathroom by the sink. I reported it, but no attention was given.
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Melrose Hideout 's response
Hallo meneer, dankie dat u Melrose Hideout besoek het. Ons vra om verskoning vir die tekortkominge tydens u verblyf. Ons het kwaliteit beddens en ons matrasse is skuimmateriaal vir 'n kliënt se gemaklike slaap. Die TV is oop sig, die kanale was verstek. Die wasbak het ook koue water gehad, dit is oopgemaak toe u dit aangemeld het. Ons het ook koffiegeriewe vir ons gaste en alles word in die kamer voorsien. Ons vra om verskoning vir die ongemak en ons wil u graag nog 'n kamer aanbied vir u volgende verblyf vir u gemak wat ons hier by Melrose Hideout bied. Dankie.
Kwena M - Aug 2024
Overall rating
Just glad I had a roof over my head.
Melrose Hideout 's response
Hello Kwena
We are sorry to hear that you had a negative experience at our guesthouse. We take cleanliness and comfort very seriously, and we apologise for falling short in those areas. About the noise, the guesthouse was fully booked, so some guests were up and down the whole night. We are usually a very quiet place. I deeply regret any discomfort caused and am committed to making things right. Thank you.
Kind regards
Paballo
Jenna F - Jun 2023
Overall rating
The best I ever had, the best.
Melrose Hideout 's response
Thank you very much for visiting us. It was a pleasure hosting you please call again.
Regards
Melrose Hideout B&B
Anonymous Guest - May 2023
Overall rating
A lot of effort has been put in and the person at reception as well as the other staff and especially the man who does the security etc. are very helpful and friendly. There were a few things that bothered us about the place itself.
1. Privacy (can hear every thing that happens in corridors). 2. No dstv in rooms. 3. Inverter irritant. Screaming after 45 min even through night.
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Rolien B - Jun 2023
Overall rating
Wilde partytjie.
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Wild party.
Unfortunately, we did not have a nice stay at Melrose Hideout. Our sleep was interrupted all night by a wild party outside. We felt unsafe and worried about our vehicle parked near the party. We also did not get a queen-size bed as we had booked, but a regular double bed. There was no coffee or milk in our room, only one tea bag. The hand soap bottle was also empty. Our breakfast was not ready at the agreed time the next morning and the staff were not properly dressed for work. The guest house did apologize to us and said that it was a one time event.
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- Free cancellation up to 24 hours before your stay!
- Capacity: 22 people
- No children under 1
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Check-in: 14:00 to 00:00
Check-out: 10:00 - Address: 2 Ladbrook Lane, Melrose Arch, Johannesburg, 2001, Gauteng
