Mountain Haven Guest House
Review Summary
Silvia T - Sep 2024
Overall rating
A great stay.
Janalbert D - Aug 2023
Overall rating
Beautiful, friendly and safe.
Eben M - Jul 2023
Overall rating
Extremely happy with our stay.
Mountain Haven Guest House 's response
Thanks Eben for your kind review, you were a pleasure to host.
Regards Vince
Hadrian S - Oct 2024
Overall rating
Quiet, comfortable and good value.
Anonymous Guest - Sep 2024
Overall rating
Paid for a place that could sleep 6, this place could only sleep 5.
No, space is limited, eat dirty.
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Amanda C - Mar 2024
Overall rating
Not nice.
Mountain Haven Guest House 's response
Hi Mandy,
Thank you for your review. Apologies, we normally air the rooms, especially with all the rain, but because I was away, unfortunately, this was not done.
I personally tried the mattresses after your comment and found them comfortable; some people may find a mattress too soft, some might find it too hard, (and not because of its age) if customers find either or, I'm quite willing to change the mattress or put them in another unit, if we have space.
We are next to the main road going past Kaapsehoop, which generally is dead quiet at night, unless they are harvesting timber in the area, in which case there will be a logging truck every half an hour or so.
We describe ourselves as rustic, unfortunately, there are no great expanses of stainless steel, plastic or glass, we have tried to build in the original style of the village. We spend around 130 man/women hours a week cleaning, maintaining and improving. So no neglect, but we appreciate your review as it affords us the opportunity to fix specific problems (if stated).
I'm sorry you were depressed and good luck with your drive up through Africa.
Regards Vince
Henrietta E - Feb 2023
Overall rating
Ongekunsteld. Tussen bome en plante.
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Uncontrived. Between trees and plants.
Comfortable and clean accommodation. Everything you need for a weekend.
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Amanda T - Apr 2023
Overall rating
Waarde vir geld.
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Value for money.
Cute and well located for our purposes.
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Carien H - Mar 2023
Overall rating
Lekker cosy plekkie.
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Nice cozy place.
Lovely own braai area with boma. We enjoyed it very much.
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Mountain Haven Guest House 's response
Thanks for your review, Carien. Regards. Vince
Estelle N - Feb 2023
Overall rating
Rustig en mooi.
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Quiet and beautiful.
Had a great stay in beautiful Kaapsehoop.
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Japie B - Jan 2023
Overall rating
Eenvoudige, skoon akkommodasie, perfect vir 'n vinnige naweek wegbreek.
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Simple, clean accommodation, perfect for a quick weekend getaway.
Enjoyed our stay very much. Clean accommodation and Vince was always helpful where needed.
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Gideon S - Mar 2023
Overall rating
Goeie waarde vir jou geld.
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Good value for your money.
Vince is a man with a lot of information. Pleasant host. The places are small but clean and practical. Everything you need is there.
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Mountain Haven Guest House 's response
Thanks Gideon,
Glad you enjoyed your stay.
Regards Vince
Kobus B - Apr 2023
Overall rating
Dit was lekke cosy gewees, bietjie klein maar heeltemal gangbaar.
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It had been pretty cosy, a bit small but completely passable.
The only thing that bothered me was that it is so close to the main road, but that's my personal opinion. I come from a farm where everything is dead quiet, that's why I say it's my personal opinion.
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Mountain Haven Guest House 's response
Thanks for the reveiw Kobus.
The village is a destination for day visitors, especially on long weekends. Evenings we don t normally have any traffic at all, unless Sappi is harvesting in the area, in which case we might have a truck once every hour or two. Most people from the city comment that they are not used to the quiet at night, besides the crying of the jackals.
Anonymous Guest - Jul 2023
Overall rating
Very peaceful and appreciated the silence.
Although a cold front hit the whole country/snow, we really enjoyed the visit. Saw wild horses. Fireplaces at restaurants were very cozy.
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Anonymous Guest - Mar 2023
Overall rating
Restful.
Nice to enjoy the silence.
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Agnieszka T - Mar 2023
Overall rating
Very basic. OK for a night or two, but not for a long weekend.
Read moreMountain Haven Guest House 's response
Thank you Agnieszka for your reveiw.Apologies that there were no sharp knives in the unit, all the units normally have sharp knives , bread knives etc and we did ask you to tell us if there was anything you needed. We did also offer you a larger unit upstairs.
The floor was not dirty, but a couple of the tiles have chips which could be construed as marks, unfortunately these tiles are no longer available but we have recently completely retiled one of the other units,so will be able to replace these damaged tiles shortly.
The bedroom was renovated and the whole unit painted 2 months ago , however with all the rain last month, 718mm , we have had a few damp issues that now seem to have resolved themselves, but we did notice there are a couple of maintenance issues that need to be attended to on the stoep because of the rain.
We appreciate your feed back.
Regards Vince
Sanja C - Sep 2022
Overall rating
Dit was baie lekker!
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It was very nice!
Beautiful place and view. Thanks for the extra blankets, it can get pretty cold in the evenings. Please remember just guest towels next time. Everything else was perfect, thank you!
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Dawie D - May 2022
Overall rating
A baie lekker tyd gehad by Mountain Haven Guest House. Die mooiste tuin met baie goeie tariewe.
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Had a great time at Mountain Haven Guest House. The most beautiful garden with very good rates.
The owner was very friendly and upgraded our room for free. Thank you very much Vince.
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Ray E - May 2022
Overall rating
Ons het gegaan om te ontspan en dit was heerlik.
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We went to relax and it was lovely.
The walk to the escarpment was an experience, and the ghost tour with Vince from Mountain Haven was wonderful.
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Lourens B - May 2022
Overall rating
Baie lekker gebly.
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Very nice stay.
Was very nice to stay there and will definitely do it again.
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Jolanda R - Jul 2022
Overall rating
Goeie waarde vir geld, alles wat mens nodig het.
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Good value for money, everything you need.
Great not to be dependent on Eskom, WiFi etc. Also fantastic that there are no unnecessary outdoor lights shining all night! Everything I needed, with friendly welcome and follow up from owner.
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Susan S - Dec 2022
Overall rating
Heerlike familie-kuier.
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Lovely family visit.
Vince was very professional and helpful, went out of his way!
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Antoinette S - Dec 2022
Overall rating
Good service from Vince.
Verette J - Mar 2022
Overall rating
Netjiese oornaggeriewe wat aan die verwagtinge voldoen.
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Neat overnight facilities that meet expectations.
Friendly reception. Neatly equipped with basic necessities. Small, but homely and perfect for a weekend or overnight stay. Nice braai and visiting facilities.
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Anonymous Guest - May 2022
Overall rating
Marcelle W - Dec 2021
Overall rating
Rustig en lekker.
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Quiet and nice.
Nothing dramatic, the weather was terrible, but we could rest easy.
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Christa S - Dec 2021
Overall rating
'n Baie bekostigbare blyplek met 'n vriendelike, behulpsame gasheer as uitstaande deel van die ervaring.
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A very affordable place to stay with a friendly, helpful host as an outstanding part of the experience.
For the low rate, the accommodation is definitely value for money as we had everything we needed. Although not luxurious, the place was clean and tidy and everything worked. It is ideal for when meals are to be consumed elsewhere, as the space for cooking is limited. I would definitely recommend it for a weekend or a day or so longer and we will definitely be staying here again!
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Neels H - Mar 2021
Overall rating
Alles was gereed toe ons opdaag.
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Everything was ready when we arrived.
Vince received us kindly and also gave us a list of things to do and other useful information. It was peaceful and we could relax. This was our first visit to Kaapsehoop and met all our expectations. Close enough to Nelspruit and other places. Enjoyed walking around the village. It was very foggy and didn't get to walk to the lookout point. Will hopefully do so on next visit.
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Hilja K - Mar 2021
Overall rating
Lovely stay.
Mountain Haven Guest House 's response
Thank you Hilja, glad you enjoyed it.
Lenie V - Oct 2021
Overall rating
Baie netjiese plek, vriendelike gasheer wat baie behulpsaam was. Mooi uitsig.
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Very neat place, friendly host who was very helpful. Nice view.
All residents, vacationers and visiting guests are very friendly and helpful.
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Lizelle N - Nov 2021
Overall rating
Aangenaam.
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Pleasant.
A few small things that didn't work properly, like 1 gas plate that didn't want to work. Toilet leaked water. Otherwise very nice visit.
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Andra K - Sep 2021
Overall rating
Verblyf 'n teleurstelling.
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Stay a disappointment.
Not impressed at all. Dilapidated and neglected. And no, it is not the authentic style, there is a difference. Beds very uncomfortable. Shower not draining properly. Refrigerator leaked water. Cups were dirty. Containers with coffee and sugar were dirty. Place has potential but it needs to be properly maintained and clean.
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Mountain Haven Guest House 's response
Dear Andra,
thank you for your review. You said the bathroom and kitchen were flooding from the shower not draining. I found out after doing a proper investigation,there was no veracity to this statement.Likewise having gone to look at the unit now(I lay on both beds and found them comfortable,but your husband is exceedingly tall and they are only standard double beds),I believe you are being less than candid when you say the unit is dilapidated,needs maintenance and is unclean.The white exterior walls are touched up at least once a month and the interior walls were painted 4 months ago.The upstairs floors are polished regularly and the tiled floors are brushed and mopped at least once a week and or after each guests departure (I walk around with my laces undone so I can take my shoes off when I go into the units) I did see a spot above the bed where due to an old leak,a small hole had been plastered badly ,I apologise for this(if this is what you mean by your statement?)and the slow drainage of the shower. I apologise if maybe the maid didn t clean a cup properly(Having also checked the cups and tea and coffee containers after the fact and found nothing wrong) As I explained, I accidently switched off the fridge (as we have just had a new solar electric system installed and switches are now in a different order,but switched it back on again immediately you informed me,I didn't see any leaking onto the floor?as the ice melted into the vegetable tray which I emptied for you. Thank you for keeping us on our toes.Regards Vince
Angelika K - Sep 2020
Overall rating
It was more rustic than we expected.
Read morePetro S - Sep 2019
Overall rating
Enough for 2 people.
Mountain Haven Guest House 's response
Thanks for the review Petro and for letting us know about the pillows.We 've now added more pillows so that guests have more options.
Warm Regards
Vince
Beryl H - Aug 2019
Overall rating
Friendly and hospitable with great walks and a cute village.
Mountain Haven Guest House 's response
Thanks Beryl, glad you enjoyed your stay.
Dawid V - Jun 2019
Overall rating
Geniet dit altyd om unieke plekke te besoek.
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Always enjoy visiting unique places.
Everything you need, but the space is a bit small.
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Mountain Haven Guest House 's response
Dear Dawid,
Thank you for your feedback, we are glad you enjoyed your stay.
The units sizes are 19m2 for a 2-sleeper, 25m2 for a 4-sleeper and 38m2 for a 6-sleeper. Besides ample entertainment areas outside in the beautiful garden, the object has always been to give guests the best value and a comfortable base to return to at night after exploring the wonders Kaapsehoop and the Lowveld have to offer.
It was a pleasure hosting you and hope to see you again soon.
Regards,
Vince
Carin B - Jun 2019
Overall rating
Baie lekker gebly!
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Had a great stay!
Thanks so much, we had a great stay and we'll definitely go back again.
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Natalia O - Mar 2019
Overall rating
Skoon en netjiese verblyf.
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Clean and neat accommodation.
Owner was very helpful and had a lot of knowledge about area.
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Johannes F - Oct 2019
Overall rating
Jy kry waarvoor jy betaal.
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You get what you pay for.
We were looking for the cheapest accommodation for the short duration of our stay. The kitchen and bathroom amenities were in working order and met expectations. Bedding and room were neatly clean. Aspects that have broken down the unit are small things that involve basic maintenance. The toilet roll holder falls off. The hanging cabinet's door no longer functions properly. The curtains cannot be opened properly because the hooks are off. The towel rail behind the bathroom door hangs on one side by a single screw. Vince was quick to fix the leak under the sink, but regular and a final inspection should have pointed out these deficiencies and they could have been repaired. There were quite a few books in the room to read, but one struggles to read by the weak light above the bed. Vince was friendly and helpful and I believe he will correct these aspects quickly.
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Mountain Haven Guest House 's response
Thanks, Johannes for the review. At present and for the past month during the quieter period before Christmas, we ve been tackling the bigger renovations to make the rooms more user-friendly. We apologise for taking our eye off the ball as far as maintenance is concerned,we were aware that the blinds need to be restrung so that they will open more smoothly, but thank you for pointing out the other issues which we ll sought out immediately (and put a brighter bulb in above the bed). We appreciate your input and look forward to your next visit.
Regards
Vince
Bm D - Jan 2019
Overall rating
Kaapsehoop is 'n unieke bestemming.
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Kaapsehoop is a unique destination.
Close to nature with the necessary facilities. Vince is friendly and the information was helpful. We could enjoy mountain biking and walking. The Batterywaterval was someone wonderful to see. The views of the Lowveld was breathtaking. Wild horses are unique. Beautiful rock formations. Lovely socials around the fire in the evenings in the lapa. Very quiet and definitely a place to relax.
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Anonymous Guest - Jul 2019
Overall rating
It was wonderful to be received kindly and to feel welcome from the first moment!
Vince received us kindly and helped us unload. He gave us choices between different units. He was available to help us with information about the area, was very knowledgeable and was ready to help with problems. Paintwork in the unit (no 3) may need some attention although it didn't really bother me - didn't tell Vince. Dish sink in the unit a bit difficult (awkward) because I think it was installed the wrong way round, but was not an insurmountable problem - not a bit of a challenge to wash dishes so crookedly! Vince was a very good host.
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Sune V - Sep 2019
Overall rating
Awesome stay, home away from home.
Mountain Haven Guest House 's response
Thanks for the wonderful review Sune ,much appreciated .Regards Vince
Jacques P - Dec 2019
Overall rating
Lekker gekuier en goed ontvang.
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Have a good time and well received.
Thank you.
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Mountain Haven Guest House 's response
Thanks Jacques,
Glad You enjoyed and Happy New Year to you and the family :) .
Regards Vince
Francoise D - Mar 2019
Overall rating
Was baie lekker gewees.
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It was very nice.
It was very nice and tranquil, with a beautiful view over the town.
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Monica C - May 2019
Overall rating
Omgewing baie mooi tuin en lapa geniet.
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Environment very nice garden and lapa enjoyed.
Was very disappointed in the room was small and cramped. There weren't even forks in the kitchen. Had to ask for forks. The single bed's mattress was smaller than the base. The shower curtain was very dirty and moldy. The movement space in the room was small and cramped. Was really very disappointed with the stay.
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Mountain Haven Guest House 's response
Thank you for your review, we are glad you enjoyed the Garden, Entertainment facilities and wonders Kaapsehoop has to offer. You did inform us at the last minute that you needed extra beds in the unit, if we were not fully booked, we could have given you something more suitable. On close inspection, we did find a small area of mildew on the shower curtain. We apologise for any inconvenience and thank you for informing us so that we were able to rectify this issue and look forward to hosting you again.
René N - Dec 2019
Overall rating
Die fasiliteite was dalk eens op ‘n tyd karaktervol, maar is nou onsettend verwaarloos en glad nie verwelkomend nie.
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The facilities may once have been full of character, but are now relentlessly neglected and not at all welcoming.
We didn't expect anything extravagant. Just a place that met our basic needs of a clean and tidy place with braai facilities where we could hang out around a fire in the evenings with the friends who accompanied us. The braai area was embarrassing and looked more like a scrap yard and was not welcoming at all. The rooms get no sunlight and everything looks and smells musty. The person on duty pointed out a safe place for our 3 motorbikes to stand. He also took one member of our company with his own vehicle to buy braai wood at the small shop in town.
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Mountain Haven Guest House 's response
Thank you for your review: re our conversation post review. You stated that the 'building looks old' thank you,that was the intention and with the entertainment area with it s stone fire place,hand crafted Art and rusted old artifacts it was meant to convey age and the ambiance of Kaapsehoop s Gold Mining days.The walls of hanging plants we have only received positive comments about.Unfortunately it may not be to everyone s taste.I do apologise that the couch (re our conversation) next to the braai/fire place was not in the best condition and we will refurbish shortly.The building is not perfect,many say this gives it a rustic feel they find appealing,but we do spend most of our spare time in improving and maintaining the property the garden always well manicured The units are east/west facing. Upstairs they have large windows,downstairs smaller,so that downstairs is cooler during the heat of the day. After your review I checked the rooms but could not detect any mustiness,but you did arrive after 3 weeks of continuous rain,I tried to get an understanding of what ' looked' musty in the unit or lacking maintenance during our conversation, the only thing you mentioned was that there were too many cushions. Again tastes vary and as you pointed out,there are shelves to put the cushions on, Thank you again for your input.
Bea F - Dec 2018
Overall rating
Die diens was uitstekend, ons sal graag weer hier oorbly.
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The service was excellent, we would love to stay here again.
We enjoyed a relaxing few days at Mountain Haven. Our host, Vince, was friendly and helpful. A guided walk, funny stories about the area and a ghost tour contributed to the good service. The units are neat and well equipped with a bathroom and kitchenette. There are three 'rustic' corners where we spent hours with our toddler and where we also rested after cycling and walking adventures. Bring decent walking shoes, a wide-brimmed hat and a walking stick if you want to explore the forests, waterfalls and escarpment. Kaapschehoop is beautiful with activities for all preferences. Our cottage at Mountain Haven was cozy and comfortable - we would definitely stay there again!
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- Capacity: 23 people
- All ages welcome
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Check-in: 14:00 to 22:00
Check-out: 10:00 - Address: 225 Coetzee Street, Kaapsehoop, Mbombela, 1400, Mpumalanga