Mountain View Inn
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House Rules
Any additional items such as laundry, town trips, excursions and so forth are excluded from the base accommodation rate.
The units are pet-friendly by prior arrangement.
Check in time is strictly between 14h00 and 19h00. Check out time is strictly no later than 10h00 on departure day. This is to enable the room to be prepared in time for new arrivals.
In the event that guests need to check in earlier or depart later than the above a half day rate payable directly to Mountain View Inn may apply.
BREAKAGE / LOSS / THEFT DEPOSIT:
Especially in the case of the above mentioned (cooking in rooms), and in general, a refundable EFT deposit of R1, 000.00 due minimum one day prior to arrival MAY be requested. Refunds are processed via EFT to the Guests bank account within 7 days of departure. No cash refunds will be issued on departure. Group rates/fees and conditions may differ and will be quoted separately.
All missing items such as keys, blankets, scatter cushions, breakages in and damage to rooms, furniture, fittings, soft furnishings, roads, fencing, gardens, extras costs will be charged to the Guest. No dispute discussion regarding breakages or damage will be entertained unless a guest reports same within one hour of checking in. Where the value of loss or damage may be more than the deposit value requested Guests will be liable to settle Mountain View for the additional amount within a maximum period of 7 days of invoice after departure.
SMOKING:
No smoking is permitted in the apartments. Smoking is permitted on the deck area and in the gardens/outdoors.
SELF-CATERING:
As Mountain View Inn is a self-catering establishment please kindly remember to bring along your own bath / beach towels, toiletries, groceries etc.
Housekeeping / cleaning of rooms can be arranged with prior notice at an additional daily rate payable directly to Mountain View Inn.
PARKING / ACCESS / NOISE:
Only one vehicle is allowed per room and is parked at own risk. Should you need to bring more than one vehicle per room please do inquire about the availability of parking.
One set of keys per room is provided. The cost of replacement keys is R150.00 per key lost / not returned.
Rooms must be locked, windows closed and keys handed in prior to departure.
No external visitors will be permitted without permission. We do not accept any responsibility for any loss or damages.
Guests are asked to keep other guests in consideration at all times.
SECURITY & STORAGE:
Although the establishment takes reasonable steps to ensure the safety and security of guests and their possessions, guests retain final responsibility for their own safety and security. Please always keep rooms locked when not in use and retain all valuables.
The main entrance gate to the parking lot at Mountain View Inn is locked in the evenings and re-opened early in the mornings. If you will not be at the property before 21h00 in the evenings or need to leave earlier than 07h00 – 08h00 in the mornings please kindly make the relevant arrangements with the Owner.
BRAAI/FACILITIES & COMMON AREAS:
There are common areas at Mountain View Inn and we ask that guests keep other guests in consideration when using these areas. All areas are used at own risk and children always need to be under responsible adult supervision. Please do be considerate when it comes to noise levels. No loud music is permitted after 21h00 unless otherwise arranged with fellow Guests out courtesy and with prior consent of the Owner.
PERSONAL CONDUCT OF GUESTS:
Problems connected with abused substances such as drugs and alcohol will not be tolerated.
We respectfully request guests to respect the neighbourhood, next door neighbours and other guests.
PLUMBING/ELECTRICS/POWER/WATER/GAS & ENVIRONMENT:
Please be considerate when it comes to the use of the plumbing, gas and electrics. We operate on a septic tank system - please do not through or flush any foreign items down any drains. Guests will be liable for any cost or damage as a result of this. Kindly switch of most lights when not in a room and ensure the outside lights for your apartment are switched off in the morning.
We operate on a gravity feed water system - please use water sparsely as we are in a water scarce area with water restrictions. Should the water pressure become low please turn off the taps and wait for a few minutes so that the gravity feed may be restored and water returned to pipe lines.
We respectfully request guests to respect our natural environment and wildlife and not to pollute, litter or disturb it.
If making use of gas for cooking please ensure that you switch off the gas correctly on the stove as well as on the gas bottle. If you are unsure of how to use a gas stove or need any assistance please consult with the Owner as soon as possible.
DANGEROUS ITEMS / SUBSTANCES:
No fireworks, dangerous materials/substances or weapons are allowed on property.
LOSS OR DAMAGE TO ESTABLISHMENT PROPERTY:
The guests are liable for any loss or damages (excluding wear and tear) to the property of the establishment.
GENERAL INCAPACITY:
This Establishment, its employees, representatives, subcontractors, agents, successors, cannot be held liable if any of the following events or conditions prevents us from fulfilling our obligation to guests. We will take all reasonable steps to minimize disruption and discomfort to guests under these conditions:
Unanticipated interruption to the electricity, water, sewage to, from or on the establishment’s property.
Industrial action, civil uprising or criminal activity.
Fire, frost, flooding, subsidence or any other force major event.
Government & Municipality local servicing, upgrades and actions.
Limited / erratic cellphone signal or internet connectivity.
The Right of Admission will apply.
Enter & use of premises and facilities at own risk.
Please take note that floors are slippery when wet.
LIMIT TO LIABILITY:
The maximum liability of the establishment for any event or condition for which a guest may institute a claim is limited to the value of one day’s accommodation.
DISCLAIMER
Please note that you enter the Mountain View Inn – Port St. Johns premises at your own risk. The owners and/or their employees are not liable for any injury/death to any persons whether caused by their negligence or not, nor for loss or damage to property, by theft or any other cause whatsoever.
Cancellation Policy - Custom
| More than 1 month before check-in | 35%deposit refunded |
| More than 1 week before check-in | 5%deposit refunded |
| Less than 1 week before check-in | 0%deposit refunded |
- Capacity: 18 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: ERF 1480, Tyger Flats, Port St. Johns, 5120, Eastern Cape
