O&S BnB
Review Summary
Chantal D - Jun 2024
Overall rating
Kos is divine.
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Kos is divine.
Was a great place to stay.
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O&S BnB 's response
Baie dankie.
Thank you for your review. We look forward to hosting you again in the near future.
Jean L - Feb 2024
Overall rating
Hierdie plek is nie opgradeerbaar as akkommodasie vir beskaafde mense nie.
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This place is not upgradeable as accommodation for civilized people.
I ended my stay within 30 minutes and left this place. The "Receptionist" is the owner's daughter who opened the door for us in her oversized sweatpants and slippers. The outer room is the servant's room which has been converted - and not terribly well done. There weren't even burglar bars in front of the windows! The finish was bad, the toilet bowl was broken, there was no air conditioner or fan. After I insisted, a fan was provided. The WiFi was offered with an MTN dongle. There was no kettle, cups etc. not. The pool was half empty, the water dirty, and the tiles around the pool were broken and dangerous. The garage doors' cars were broken and had to be opened and held by hand to drive in. There was plenty of parking as the owner's car had broken down and was due to be repaired on Monday - as were the pool pump and the garage door motors! We would have stayed there for six nights, but decided within 30 minutes that this place was not for us!
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O&S BnB 's response
We're sorry you found our property lacking, Jean Lausberg, but let's address the facts. The room is equipped with burglar bars on the door and backed by a comprehensive security system provided by Fidelity, which includes CCTVs, ensuring 24/7 protection. As clearly stated in our room description on LekkeSlaap, fans are provided instead of air conditioning.
Our shared kitchen is fully stocked with crockery and pots for all guests to use, as outlined in our property description. Additionally, the pool is temporarily unavailable for use because it's undergoing maintenance or cleaning, as mentioned on LekkeSlaap.
Regarding the WiFi issue, the Telkom network line was down citywide, but we promptly provided an MTN dongle as an alternative. We can't control external network issues but strive to mitigate any inconveniences.
The manual operation of our garage doors resulted from motor issues due to countrywide load shedding - a reality we all face. Our property remains consistent with the advertised description.
As for your past complaint about the paint colour, it's unreasonable to equate personal preference with cleanliness. Other guests have appreciated the room, especially for its privacy.
We regret if your expectations exceeded reality, but we encourage future guests to familiarise themselves with property descriptions before booking to avoid disappointment.
Abrie S - Oct 2024
Overall rating
Was nie aangenaam nie.
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Wasn't pleasant.
The towel rail and toilet paper holder were down and no place to hang anything. The paint shell off due to the moisture. The ceiling needs paint after water damage. The pillows are old and thin. Only 2 pillows and no choice for personal preference. Only water and no coffee. The water system noise. The grass is long and untidy. It felt like we were unwelcome and disturbed the owner's peace when we arrived at 3pm.
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O&S BnB 's response
Thank you for your feedback, Abrie. It’s important to clarify several inaccuracies in your review.
Firstly, we clearly communicate that complimentary tea and coffee are available, and we discussed this during your check-in. If this was forgotten, it’s misleading to claim we don’t offer these amenities.
Regarding the pillows, we provide options for additional pillows upon request. It’s unfortunate that you chose not to ask for more, as we’re always happy to accommodate guest needs.
As for the towel rail and toilet paper holder, both are securely installed and have been functioning without issue since we opened. It seems you may have overlooked the towel rack, which is positioned above the bathtub, not down as suggested.
You mentioned feeling rushed, but you were the ones in a hurry to leave for your event. We aim to make check-in as smooth as possible, but that process can only be rushed by the guests themselves.
Finally, our grounds are maintained by a gardener who visits three times a week. The untidy appearance of the grass was a direct result of the heavy rain just before your arrival, something beyond our control.
We strive for transparency and excellence in our hospitality and hope future guests see the value in our commitment to a pleasant stay. Thank you.
- Capacity: 8 people
- All ages welcome
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Check-in: 15:00 to 23:00
Check-out: 11:00 - Address: 187 Cormorant Crescent, Wierdapark, Centurion, 0157, Gauteng
