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Pablo Guest House

Guest House

Review Summary

3.5 out of 5from 12 reviews for Pablo Guest House
Cleanliness
3.3/5
Service
3.5/5
Location
3.8/5
Safety
3.6/5
Value for money
3.3/5
Michelle T - Jan 2024
Overall rating
Cleanliness
3/5
Service
4/5
Location
2/5
Safety
2/5
Value for money
3/5
Michelle T
On business

Not bad but not great.

The room was decent but not everything worked - side lamps. There was no hot water in the morning as the geyser is shared and the hot water was depleted. There was no fan or air conditioning. The room was only prepared for 1 person, but there were 2 of us. It was loud due to adjacent customers and food preparation in the kitchen early in the morning down the hall. The staff was friendly and the breakfast was good. Parking is an issue, as customers sometimes need to double park. More photos should be displayed for better insight into the accommodation. Information regarding WiFi connectivity should be provided in the room. It was busy on arrival and only 1 staff member was present to provide information.

Pablo Guest House 's response

Dear Michelle,
I understand you had a poor experience at our guesthouse during your stay on 22 January. We at Pablo Guesthouse pride ourselves on our customer service and strive to provide a premium customer experience.
We are sincerely sorry to hear that this negative experience disrupted your stay due to excessive noise during the check-in of other guests as it was a busy Monday, and the following morning when preparing breakfast. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused.
We will do our best to correct the situation regarding the shared geyser, the parking issue, the maintenance of the plugs for the side lamps, and the shortage of staff in the evening as soon as possible to ensure that this does not happen again.

Pablo Guest House
Danie L - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Danie L
Family with young children

Veilige, vinnige oornag.

Veilige slaapplek, veilige parkering, badkamergeriewe kort ongelukkig bietjie werk.

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Safe, fast overnight.

Safe place to sleep, safe parking, bathroom facilities unfortunately need some work.

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Pablo Guest House 's response

Hi Danie, thank you for your review. We will attend to your concern on the bathroom. Regards.

Pablo Guest House
Boyd S - Feb 2022
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
2/5
Boyd S
With friends

Nie die prys van verblyf werd nie.

Ndumiso, die ontvangspersoon, was vriendelik en behulpsaam. Die kamer was skoon, maar ongelukkig eindig dit daar. Die gastehuis het erenstig werk nodig om dit op die verwagte standaard te kry. Ons was in kamer 4 waar ons glad nie sein van die WiFi kon benut nie. Ons moes by kombuis area of buite dit geniet. Die mure was halfpad met opknappingswerk gedoen, badkamerhanddoekrakke stukkend. Spieël is nie op sy plek nie, lê op wasbak. Toiletsitplek was heeltemal los. Gordyne trek los. Foto's van kamer is geneem om te staaf. Standaard kom nie by die prys wat gevra word nie.

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Not worth the price of accommodation.

Ndumiso, the receptionist, was friendly and helpful. The room was clean, but unfortunately it ends there. The guesthouse needs serious work to bring it up to the expected standard. We were in room 4 where we could not use the WiFi signal at all. We had to enjoy at kitchen area or outside it. The walls were halfway done with renovations, bathroom towel racks broken. Mirror is not in place, lying on sink. Toilet seat was completely loose. Curtains draw loose. Photos of room were taken to verify. Standard does not come at the asking price.

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Annelie V - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Annelie V
With partner

Netjiese, gasvrye verblyf. Eienaar en personeel het ons baie welkom laat voel.

Ons het die heerlikste aandete en ontbyt gehad wat deur die eienaar en personeel self voorberei en bedien is. Met allerhande ekstras op die tafel, was dit waarlik 'n groot bederf. Al was die persoon by ontvangs slegs 'n week daar werksaam, het hy ons tydjie daar baie aangenaam gemaak.

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Neat, hospitable accommodation. Owner and staff made us feel very welcome.

We had the most delicious dinner and breakfast prepared and served by the owner and staff themselves. With all kinds of extras on the table, it was truly a treat. Even though the person at reception had only been working there for a week, he made our time there very pleasant.

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Wim E - Nov 2020
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
3/5
Value for money
2/5
Wim E
With partner

Nie home from home, miskien rede waarom hulle fokus op kontrakteurs deur die week.

Die ontvangspersoon (Siabonga) het uit sy pad gegaan om alles reg te kry en was baie vriendelik. Plek kort onderhoud.

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Not home from home, maybe reason why they focus on contractors during the week.

The receptionist (Siabonga) went out of his way to get everything right and was very friendly. Place short maintenance.

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Pablo Guest House 's response

Thank you for the review and wish to convey our apology for not meeting your expectations.

Pablo Guest House
Anonymous Guest - Oct 2018
Overall rating
Cleanliness
2/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
2/5
Anonymous Guest
With friends

EXPIRED AND ALL OUT OF WORK.

RECEPTION WAS POOR. ROOMS WERE RUN-UP AND THE DOOR COULD NOT CLOSE.!!!

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Kobus G - Aug 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
1/5
Kobus G
On business

Die personeel verstaan glad nie gasvryheid of toerisme nie, swak diens, geen onderhoud aan eiendom en definitief nie veilig nie.

Regtig nie veel meer om oor uit te brei nie. Ek sal asb. net nie weer van hulle wil gebruik maak nie.

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The staff do not understand hospitality or tourism at all, poor service, no property maintenance and definitely not safe.

Not much more to expand on really. I will please just don't want to use them again.

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Pablo Guest House 's response

Thank you for your review and we are suprised of what you are saying on your review which is contradictory to what you wrote on your customer feedback form upon you checking out of the guesthouse the morning after.
We will share such with TravelGround as we believe your review is incorrect, misleading and was done with malicious intentions to tarnish our business.

Regards,
Roy

Pablo Guest House
Mias S - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Mias S
With friends

Personeel was vriendelik en hulpvaardig.

Ons het net een aand oorgebly, maar was tevrede met die diens. Daar kan egter soos by meeste ander verblyfplekke meer aandag aan geriewe vir gestremdes gegee word.

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Staff were friendly and helpful.

We only stayed one night but were satisfied with the service. However, as with most other places of accommodation, more attention can be paid to facilities for the disabled.

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Fanie W - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Fanie W
Family with teenagers

Baie netjies met vriendelike personeel en lekker kos.

Ons het baie lekker gebly. Personeel is baie vriendelik en behulpsaam. Ontbyt was meer as voldoende. Sal weer Pablo besoek as ons in Ermelo kom.

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Very tidy with friendly staff and good food.

We had a very nice stay. Staff are very friendly and helpful. Breakfast was more than adequate. Will visit Pablo again when we come to Ermelo.

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Ingrid Van Weezep V - Aug 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
4/5
Ingrid Van Weezep V
Family with teenagers

Prima overnachtingsplek als je op doorreis bent.

De slaapkamer was prima met een megagroot bed en flatscreen tv. Ook het avondeten was erg goed. Verder is er niets te doen in of om het huis (het zwembad was vies en de tuin een rommel). Het personeel deed wel erg zijn best om het onze jongens naar de zin te maken. Ze mochten zelfs crossfietsjes lenen.

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Great place to stay overnight if you are passing through.

The bedroom was fine with one mega-sized bed and flatscreen TV. Also the dinner was very good. Furthermore, there is nothing to do in or around the house (the swimming pool was dirty and the garden littered). The staff did their best to please our boys. They were even allowed to borrow cross bikes.

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Loekie T - Jun 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Loekie T
Individual traveller

Aanvarbare maar nie aanbevole akkommodasie, a.g.v. tekortkoming t.o.v. instandhouding.

Die ligging is goed, alhoewel 'n paar dingetjies gepla het: Die bed in my kamer moes al lankal vervang gewees het. Die huistelefoon is steurend, en word duidelik in die kamers gehoor. Die seepbakkie in die stort is gebreek en hang aan genade! Half afgehandelde konstruksie buite die huis laat 'n bitter smaak. Gloeilampe in die eetlokaal moet vervang word. Ek is teleurgesteld en sal ongelukkig nie weer terugkeer nie. Die kombuisdames was egter vriendelik en behulpsaam.

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Acceptable accommodation, but not to be recommended because of the lack of upkeep.

Good location, but a few things bothered us. The bed in my room should have been replaced long ago. The home telephone can be heard in the rooms very clearly and bothered us. The soap dish in the shower is broken and is hanging in place by a thread of mercy! Half finished construction work outside the house creates a bad impression. Light bulbs in the dining room have to be replaced. I was disappointed and will, unfortunately, not be returning. The ladies who work in the kitchen are very friendly and helpful though.

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Nana M - Oct 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Nana M
With partner

It's a wonderful place to stay. I wouldn't hesitate to stay next time whenever I visited Ermelo.

The place is nice, clean and their staff is professional. Their breakfast is also delicious.

From
From R 800
per night (sleeps 2)
From
R 800
per night (sleeps 2)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 20 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 2 Carolus-Reinecke Street, Ermelo, 2350, Mpumalanga
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGY1ZGU5MDg3LWJkNjMtNDM5Zi1hZjJmLTRjYzM0MjBkYmMyNg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R800 per night (sleeps 2) 12 5 1 4 2 Carolus-Reinecke Street Ermelo 2350 Mpumalanga 021 201 8900 14:00-19:00 10:00 -26.528418000965 29.974181224537
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