Pablo Guest House
Review Summary
Michelle T - Jan 2024
Overall rating
Not bad but not great.
Read morePablo Guest House 's response
Dear Michelle,
I understand you had a poor experience at our guesthouse during your stay on 22 January. We at Pablo Guesthouse pride ourselves on our customer service and strive to provide a premium customer experience.
We are sincerely sorry to hear that this negative experience disrupted your stay due to excessive noise during the check-in of other guests as it was a busy Monday, and the following morning when preparing breakfast. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused.
We will do our best to correct the situation regarding the shared geyser, the parking issue, the maintenance of the plugs for the side lamps, and the shortage of staff in the evening as soon as possible to ensure that this does not happen again.
Danie L - Mar 2023
Overall rating
Veilige, vinnige oornag.
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Safe, fast overnight.
Safe place to sleep, safe parking, bathroom facilities unfortunately need some work.
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Pablo Guest House 's response
Hi Danie, thank you for your review. We will attend to your concern on the bathroom. Regards.
Boyd S - Feb 2022
Overall rating
Nie die prys van verblyf werd nie.
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Not worth the price of accommodation.
Ndumiso, the receptionist, was friendly and helpful. The room was clean, but unfortunately it ends there. The guesthouse needs serious work to bring it up to the expected standard. We were in room 4 where we could not use the WiFi signal at all. We had to enjoy at kitchen area or outside it. The walls were halfway done with renovations, bathroom towel racks broken. Mirror is not in place, lying on sink. Toilet seat was completely loose. Curtains draw loose. Photos of room were taken to verify. Standard does not come at the asking price.
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Annelie V - Apr 2021
Overall rating
Netjiese, gasvrye verblyf. Eienaar en personeel het ons baie welkom laat voel.
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Neat, hospitable accommodation. Owner and staff made us feel very welcome.
We had the most delicious dinner and breakfast prepared and served by the owner and staff themselves. With all kinds of extras on the table, it was truly a treat. Even though the person at reception had only been working there for a week, he made our time there very pleasant.
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Wim E - Nov 2020
Overall rating
Nie home from home, miskien rede waarom hulle fokus op kontrakteurs deur die week.
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Not home from home, maybe reason why they focus on contractors during the week.
The receptionist (Siabonga) went out of his way to get everything right and was very friendly. Place short maintenance.
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Pablo Guest House 's response
Thank you for the review and wish to convey our apology for not meeting your expectations.
Anonymous Guest - Oct 2018
Overall rating
EXPIRED AND ALL OUT OF WORK.
RECEPTION WAS POOR. ROOMS WERE RUN-UP AND THE DOOR COULD NOT CLOSE.!!!
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Kobus G - Aug 2018
Overall rating
Die personeel verstaan glad nie gasvryheid of toerisme nie, swak diens, geen onderhoud aan eiendom en definitief nie veilig nie.
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The staff do not understand hospitality or tourism at all, poor service, no property maintenance and definitely not safe.
Not much more to expand on really. I will please just don't want to use them again.
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Pablo Guest House 's response
Thank you for your review and we are suprised of what you are saying on your review which is contradictory to what you wrote on your customer feedback form upon you checking out of the guesthouse the morning after.
We will share such with TravelGround as we believe your review is incorrect, misleading and was done with malicious intentions to tarnish our business.
Regards,
Roy
Mias S - Aug 2017
Overall rating
Personeel was vriendelik en hulpvaardig.
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Staff were friendly and helpful.
We only stayed one night but were satisfied with the service. However, as with most other places of accommodation, more attention can be paid to facilities for the disabled.
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Fanie W - Aug 2017
Overall rating
Baie netjies met vriendelike personeel en lekker kos.
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Very tidy with friendly staff and good food.
We had a very nice stay. Staff are very friendly and helpful. Breakfast was more than adequate. Will visit Pablo again when we come to Ermelo.
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Ingrid Van Weezep V - Aug 2017
Overall rating
Prima overnachtingsplek als je op doorreis bent.
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Great place to stay overnight if you are passing through.
The bedroom was fine with one mega-sized bed and flatscreen TV. Also the dinner was very good. Furthermore, there is nothing to do in or around the house (the swimming pool was dirty and the garden littered). The staff did their best to please our boys. They were even allowed to borrow cross bikes.
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Loekie T - Jun 2017
Overall rating
Aanvarbare maar nie aanbevole akkommodasie, a.g.v. tekortkoming t.o.v. instandhouding.
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Acceptable accommodation, but not to be recommended because of the lack of upkeep.
Good location, but a few things bothered us. The bed in my room should have been replaced long ago. The home telephone can be heard in the rooms very clearly and bothered us. The soap dish in the shower is broken and is hanging in place by a thread of mercy! Half finished construction work outside the house creates a bad impression. Light bulbs in the dining room have to be replaced. I was disappointed and will, unfortunately, not be returning. The ladies who work in the kitchen are very friendly and helpful though.
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Nana M - Oct 2016
Overall rating
It's a wonderful place to stay. I wouldn't hesitate to stay next time whenever I visited Ermelo.
- Free cancellation up to 1 week before your stay!
- Capacity: 20 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 2 Carolus-Reinecke Street, Ermelo, 2350, Mpumalanga