+25

Palm Grove

3 reviews

Self Catering

Review Summary

3.2 out of 5from 3 reviews for Palm Grove

Cleanliness

3.0/5

Service

3.3/5

Location

3.0/5

Safety

4.3/5

Value for money

2.3/5

Wayne D - Jan 2023

Overall rating

Cleanliness

5/5

Service

5/5

Location

5/5

Safety

5/5

Value for money

5/5

Wayne D

Family with teenagers

Baie netjies en bekostigbaar.

Die eienaar is baie bedagsaam. Dit was 'n gerieflike plekkie. Ons sal die plek vir seker weer gebruik.

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Barbara A - Dec 2023

Overall rating

Cleanliness

3/5

Service

3/5

Location

3/5

Safety

3/5

Value for money

1/5

Barbara A

Family with teenagers

Disappointed, ripped off, unwelcome.

Upon arrival, we paid the deposit and pet fees via EFT and provided proof of payment. This was not accepted as it needed to be cleared immediately. The owner asked for immediate EFT, I did not understand it as immediate clearance. Occupation, although paid in full, was denied. We had to provide additional cash in lieu of the EFT that needed to clear. The kitchen does not have the following: a toaster, serving bowls (we bought 1 and left it there), braai tongues (we bought and left it there), a cheese grater (we bought 1 and left it there), a braai meat dish, only 1 sharp knife (we bought 2 more and left it there). No blinds / lace in front of the windows when the curtains are drawn open (lack of privacy). We paid a pet fee of R50 per dog per day - this is normally to cover "dog cleaning" after the stay. We paid maximum 6 person fees (R 1630 per day) for 3 people (pay per unit cost). The area's streets are in a very bad condition, potholes everywhere. Upon departure, we cleaned the house (broom, mop, bath, toilets, dishes - more than reasonable cleaning). We cleaned up after our dogs as best we could, considering it was raining every day (even the day we departed). The main bedroom mattress needs replacement, it is finished. The shower curtains are too long and cannot dry properly. It's clingy when showering. Was expecting shower doors. The front gate was not automated, but manual leading to a security risk. We eventually, after repeatedly asking for the return of our deposit, got a list of damages that we supposedly have caused, and subsequently forfeited our deposit. We disputed the allegations. Cleaning after guests have left is a standard industry norm. Pet fees are charged to facilitate additional cleaning required when pets are allowed. Overall, this has been a very bad experience, and we would not recommend this property.

Overall rating

Cleanliness

1/5

Service

2/5

Location

1/5

Safety

5/5

Value for money

1/5

Leonie V

Toilet en wasbakke was baie vuil.

Daar was nie genoeg kombuisware om kos te maak nie.

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Palm Grove 's response

The property, including basins and toilets, was clean and tidy. There is enough crockery and cutlery for at least 6 people, as the house caters to 6. The daughter and son-in-law with 2 young children arrived early ie.10:00. Leonie arrived later in the day, so possibly the children dirtied the basins and toilets before her arrival. On their departure, Rob personally saw between 10 and 12 people vacating the house. Upon querying this, Leonie said that some of the people had been stranded with nowhere to stay. Again, the place caters to 6 people, not 12. Only 6 people were booked in and paid for. Leonie has refused to pay for the extra visitors. We pride ourselves on our cleanliness and warm welcome.

Palm Grove

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