Paradise Heads Self-catering
Review Summary
Dillan D - May 2023
Overall rating
Perfect for purpose.
Emelisa M - Mar 2023
Overall rating
Alles was veilig, netjies en ons is net met gasvryheid hanteer.
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Everything was safe, tidy and we were only treated with hospitality.
Thank you for kindness.
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Sandi N - Apr 2024
Overall rating
Refreshing.
Joanne P - Apr 2024
Overall rating
Very cost-effective, beautiful view, provides what you need.
Read moreTania S - Apr 2024
Overall rating
Net genoeg.
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Just enough.
Exactly what we needed for a quick stay.
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Neil L - Apr 2024
Overall rating
Baie teleurgesteld. Geen ligte gewerk behalwe kombuis lig. Voordeur sluit nie.
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Very disappointed. No lights worked except kitchen light. Front door does not lock.
Weakest spot on your books.
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Hendrik K - Mar 2023
Overall rating
Jammer wou WiFi gebruik, maar dit is nooit herstel nie en het dus nie gewerk nie, al het ons dit versoek op 3 geleenthede oor die tydperk.
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Sorry wanted to use WiFi but it was never restored and therefore didn't work even though we requested it on 3 occasions over the period.
Been clean and tidy, thank you.
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Jan B - Apr 2023
Overall rating
OK vir oornagverblyf.
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OK for overnight stay.
I needed a place to stay for a return trip from Gqeberha to Cape Town. For this purpose, Paradise Heads was appropriate. I would not recommend it for a getaway with loved ones and children as it is old and tired. For overnight it had what I needed. A comfortable bed, shower, microwave and secure parking. And to my great relief, the car gate worked in load shedding!
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Rudi N - Apr 2023
Overall rating
Sien sterre.
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See stars.
Below standard.
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Beatrix K - Apr 2023
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You get what you pay for.
Read moreSharon D - Nov 2023
Overall rating
Nice view but premises are not well maintained.
Rika D - Jan 2023
Overall rating
Skoon, maar bitter oud, verdien upgrade.
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Clean, but bitterly old, deserves upgrade.
First I booked the triple chalet with balcony (1 single bed and double bed), got a room with 2 single beds and king size double bed. Entrance from porch leading to other rooms, noisy, light on porch burns all night and illuminates room, furniture is very old and deserves something more comfortable. Garage door is opened and closed from time to time which was right by our room and very disturbing just when the little one is sleeping, he wakes up from the noise. Bed linen and towel clean, but no broom in unit to clean, you leave something on the table, the ants climb on it like an anthill, no Doom to spray. Turn on the bedside lamp, trip the "plugs", had to send WhatsApp and only a while later the owner's daughter came to turn on the "trip switch" without coming to hear from us what the problem was, the bedside lamp's plug was damaged and a big safety risk . Loose tiles in kitchen area. Just informed about loadshedding schedule for the day of arrival, but no further information about loadshedding, just had to see when power goes out. Definitely not walking distance to the Waterfront either, quite a steep climb back to the unit. View from stoep is great, but no, won't go there again. A note in the kitchen to leave R20 for cleaning dishes and also R20 for refilling coffee/sugar sachets that are in the kitchen - how ridiculous.
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Johan J - Jul 2023
Overall rating
Eenhede se 3-ster gradering glad nie op standaard nie. Verblyf glad nie geniet nie. Swak.
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Units 3 star rating not up to standard at all. Stay not enjoyed at all. Weak.
Wifi struggled, no MNet. Units not particularly clean. According to me we would have had a balcony but unit 2 has no balcony. Security gate gave problems. Barbecue facilities rusted on balcony in front of house. No barbecue facilities at units. Jacuzzi dirty, no water, do take into account it is winter. No remote control provided for unit 2, had to go and ask for one. Worst is no welcome or visit from owner. Did get a message on Friday afternoon to pay the outstanding amount. Weakest accommodation. There were previous complaints on reviews as well.
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Gerald G - Dec 2022
Overall rating
Ek sal enige tyd weer daar gaan inboek.
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I will check in there again anytime.
It was very pleasant just a pity it was for such a short time but next time it will be longer. The view is very beautiful.
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Donald R - Apr 2022
Overall rating
Very comfortable.
Anastasia H - Nov 2022
Overall rating
Was baie lekker, skoon en gemaklike plekkie.
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Was a very nice, clean and comfortable place.
Place was very nice and tidy.
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Janet T - Aug 2022
Overall rating
Skoon (maar oud) en goedkoop met mooi uitsig.
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Clean (but old) and cheap with a nice view.
The only reason they don't get 5 stars for cleanliness is because the building has a funny old sea smell. It's old, not luxurious, but really clean with a view of the Knysnakoppe. It's cheap, so don't expect anything fancy. It's relatively close to the N2, so it does get noisy from time to time.
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Stephan B - Dec 2022
Overall rating
Lekker sentraal.
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Nice central.
Don't think it will work for longer than overnight. The kitchen equipment is relatively old and will make cooking a bit difficult.
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Duwal B - Mar 2022
Overall rating
Satisfactory.
Anica T - May 2022
Overall rating
Pragtige ligging. Toebehore redelik oud, maar alles is skoon en eienaars vriendelik.
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Beautiful location. Fixtures quite old, but everything is clean and owners friendly.
Room has beautiful view and location is very central. I missed a hair dryer and the TV signal was very bad (we were mostly out so didn't bother us, but for someone who wants to watch tv it won't work). Secure parking and strong WiFi.
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Gert Stephanus J - Dec 2022
Overall rating
Baie nice.
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Very nice
View very good. Have a nice time.
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Anonymous Guest - Mar 2022
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Christie J - Apr 2022
Overall rating
Alhoewel alles mooi skoon was, is daar n afgeleefdheid in die kamer.
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Although everything was nice and clean, there is a tiredness in the room.
For the price we paid, the room was a disappointment. Everything is clean, but it is very small and relies on the view to let the place out. The photos are accurate, but know that they literally show the entire room. The shower pipes are not properly tightened. So you can't set the shower at all.
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Anonymous Guest - Oct 2022
Overall rating
Good location and beautiful view.
Nice clean and comfortable. WiFi doesn't work and TV is only free channels and not very clear. Reception was friendly and helpful. Negative: The braai provided on request was very dirty and could not be used and the double plate stove was rusted and one of the knobs was missing. Couch sits on the ground.
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Gerhard L - Sep 2022
Overall rating
Beautiful view, but room needs refurbishment.
Chris H - Dec 2021
Overall rating
Puik, ongelooflike uitsig.
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Great, incredible view.
Have a good rest and the view is incredible.
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Sydney L - Nov 2021
Overall rating
Baie netjies en skoon. Uiterste privaatheid asook veiligheid.
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Very neat and clean. Extreme privacy as well as safety.
Paradise Heads would definitely be recommended by me as it is a great place to stay with security and a quiet pleasant environment. The management staff is very effective and never redundant. When you go to Knysna just book the place and see for yourself.
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Krystle A - Aug 2021
Overall rating
Great stay.
Paradise Heads Self-catering 's response
Glad to hear you enjoyed your stay, keep safe.
Tersia J - Apr 2021
Overall rating
Pragtige uitsig met goeie ligging.
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Beautiful view with good location.
We spent the night there for 3 days. Friendly reception and everything we needed was available.
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Paradise Heads Self-catering 's response
Thank you my dear I am glad you enjoyed your stay.
Jaen-marie M - Dec 2021
Overall rating
Was hemels.
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Was heavenly.
Als was perfect, neat, clean, peaceful. Was very nice. Will definitely go again.
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Clive S - Mar 2021
Overall rating
The view ─ just the best.
Marius S - Dec 2021
Overall rating
Vriendelike verwelkoming, dankie aan Anna. Lekker stoep wat uitkyk op Knysna-meer.
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Friendly welcome, thanks to Anna. Nice veranda overlooking Lake Knysna.
Will stay there again.
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Morne H - Dec 2021
Overall rating
Die onkostes was meer omrede meer Newmarket etes moes neem, as gevolg van geen braaigeriewe. Die eienares was onvriendelik en alles na moeite gevoel.
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The expenses were more due to having to take more Newmarket meals, as a result of no braai facilities. The owner was unfriendly and everything felt like an effort.
No braai facilities, had to keep asking, where is the braai. After a few days, a small braai was bought which had to be shared with other guests. Other guests borrowed pots and pans and two-plate stove from us to prepare their food. When we asked for the Jacuzzi's key, then it was said that the Jacuzzi was broken. The tables outside the sleeping places were dilapidated and broken so couldn't even sit outside and enjoy the view. The information card that was in the rooms says daily clean towels and swimming towels available at R20. But that too was not available and then we heard that it was the previous owners arrangements, but the information card still had their names on it. The TV channels were not available at all. A note at the chalets says leave R20 for dirty dishes just to come back and it's still like that, so there were no washing up facilities. The pots and pans that were there were broken with off handles.
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Linda M - Oct 2021
Overall rating
Very small
Adriaan V - Apr 2021
Overall rating
Oor die algemeen is die toestand van die plek nie op standaard nie.
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Overall, the condition of the place is not up to standard.
Needs urgent maintenance. No facilities to wash and dry laundry. Bathrooms are old and lack maintenance. The braai facilities referred to are a small weber.
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Paradise Heads Self-catering 's response
Jammer oor die ongerief.
Alicia P - Nov 2020
Overall rating
Baie lekker! Pragtige uitsig.
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Very nice! Beautiful view.
Small but comfortable place to sleep. Perfect for the weekend!
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Riaan D - Jan 2020
Overall rating
Teleurgesteld. Nie gekry wat ons bespreek het nie.
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Disappointed. Didn't get what we discussed.
Very disappointed.We were placed in a very inferior unit than we discussed. No DStv in the unit as advertised. No private balcony. Cigarette smoke from the main house came through to our unit in the evenings. Old, washed towels. We recorded it with the website that recorded it with Celester. Celester informed us that she will not contact the owners to sort things out, but that she will move us to another unit for two nights and then give one night for free. We did not accept it and decided not to pay the balance. No apology was offered.
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Lezanne B - Dec 2019
Overall rating
Dit was fantasties.
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It was fantastic.
We had a great time. The place is very beautiful and peaceful, ideal for couples who want to get away from the hustle and bustle of the city.
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Paradise Heads Self-catering 's response
Ek is bly u het jou verblyf geniet. Alles van die beste vir jou en familie vir 2020.
Denise O - Sep 2019
Overall rating
Asemrowend.
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Breathtaking.
Breathtaking view and neat self-catering unit with everything you need.
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Paradise Heads Self-catering 's response
Dag se Denise ek is bly hy het jou bly geniet alle voorspoed in toekoms vir jou en familie hoop om julle weer te sien.
Goed bly
Celester
Anslon H - Sep 2019
Overall rating
This was beautiful, would recommend to anyone who wants a beautiful view to go there.
Paradise Heads Self-catering 's response
We are glad that you enjoyed our beautiful view and look forward to welcoming you back.
Chrissie M - Aug 2019
Overall rating
I had a lovely time at Paradise heads and will go back again if i am in Knysna.
Paradise Heads Self-catering 's response
Thank you for being such nice guests. We are looking forward to hosting you all again.
Smuts B - Apr 2019
Overall rating
Baie lekker gebly.
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Very nice stay.
Very nice stay. Nice view.
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Ransche L - Mar 2019
Overall rating
It was a pleasure staying over at Paradise Heads.
Confucius K - Mar 2019
Overall rating
Excellent views.
Heidi F - Feb 2019
Overall rating
A view on a budget!
Hilmir J - May 2019
Overall rating
Baie aangenaam.
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Very pleasant.
The room is very neat and the surroundings are beautiful and peaceful. There was everything you need in the room. Was well received.
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Paradise Heads Self-catering 's response
We are very happy to know you enjoyed your stay with us and hope to see you again.
Johan J - Apr 2019
Overall rating
Wonderlike ervaring.
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Wonderful experience.
Had a great stay. Beautiful view!
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Francois L - Mar 2019
Overall rating
Netjies met mooi uitsig.
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Neat with a nice view.
Safe, good location, nice view.
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Jh O - Sep 2019
Overall rating
Baie goeie uitsig op die Heads.
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Very good view of the Heads.
Small. Clean. Basic. Parking is for small cars. Our unit was simple and no oven or braai present. The views are fantastic.
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Nadjoema D - Jun 2019
Overall rating
Tuiste was netjies en rustig.
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Home was neat and quiet.
Value for money and very friendly hostess.
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Paradise Heads Self-catering 's response
Ek is bly julle het dit geniet.
Albert C - Sep 2019
Overall rating
Good, clean with excellent views.
Paradise Heads Self-catering 's response
So glad you enjoyed your stay and look forward to welcoming you back.
Anonymous Guest - Apr 2019
Overall rating
Unfortunately will not use their accommodation again
Room equipped but not believed to be 4 star. The walls are thin and the guests next to our room kept making noise. Our host did address it.
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Anonymous Guest - Apr 2019
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Joanna M - Feb 2019
Overall rating
No Wi-Fi, no bathing even with bathtub!
Paradise Heads Self-catering 's response
The Wi-Fi was working as I am on it daily. The signal by the house is a very strong signal but it sometimes varies in strength, which is normal. Sometimes its the settings on your phone or tablet that need to be changed. As far as bathing goes, we, like many areas in South Africa have water restrictions. Unfortunately, there is nothing we can do about this. There is a shower in the bathroom which you could have used.
Kobus M - Oct 2019
Overall rating
Goed geleë met mooi uitsig, maar baie basiese akkommodasie.
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Well located with a nice view, but very basic accommodation.
Place needs attention. New owners? WiFi and TV not working.
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Paradise Heads Self-catering 's response
Dag se Kobus jammer vir die teruurstelling ek het mense wat dit kom uitsorteer, dit was net n baie besig week vir hulle soe hulle kom eers my goed uitsoort more. Weer eens jammer.
Frik D - Mar 2019
Overall rating
Die eenheid het 'n pratige uitsig op die Knysnameer en die -koppe.
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The unit has a beautiful view of Lake Knysnameer and the headlands.
Accommodation is a wooden unit with very old equipment. The hanging cupboard is in the entrance by the door which makes access difficult and the hanging space is so narrow that a clothes hanger cannot hang straight. No service is provided and the unit is not equipped with an ironing board or iron. We had to use the so-called laundry of the owners, which is not freely accessible, used to iron wrinkled clothes.
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Paradise Heads Self-catering 's response
We took the irons out of the chalets as they kept being taken, guests didn't bother to use the ironing boards and just used the blankets on the beds instead and they got burnt. We let the guests use the iron in the dry laundry when they want. You were staying in self-catering so the chalets are not serviced, this is also stated on the information sheet in the chalet. It also says that if you need anything you can contact reception, and as we live on the premises this is not a problem. The wardrobe is a standard wardrobe. The equipment in the chalet is not as old as it is constantly being replaced.
Cheryl S - Oct 2018
Overall rating
So beautiful.
Nicoline B - Apr 2018
Overall rating
Baie goed!
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Very good!
A very well equipped residential unit. Tidy. Beautiful view of Knysnameer.
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Paradise Heads Self-catering 's response
Its so nice to know that you enjoyed your stay with us and enjoyed our magnificent view. I hope we will see you back again for a longer stay.
Ilse D - Dec 2018
Overall rating
Baie rustige en veilige omgewing.
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Very peaceful and safe environment.
I will use Paradise Heads again in the future. Environment is very peaceful and safe. It was a pleasant break for me and family. Babara and her husband are friendly people and they respect people's privacy. Paradise Heads is close to shops, eateries and even the Waterfront is nearby. Thanks Babara and Eddie.
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Bernhard W - Jul 2018
Overall rating
Waarde vir geld.
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Value for money.
Though somewhat small, the price is reasonable. Very neat with all the basic necessities. Beautiful view of the lake. Friendly hostess, secure parking.
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Paradise Heads Self-catering 's response
I'm so glad you enjoyed your stay with us, and our magnificent view.
Barry L - Feb 2018
Overall rating
Fantastiese ligging, vriendelike diens, en skoon.
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Great location, friendly service, and clean.
We stayed two nights in unit 5. The unit has a fantastic location and we were able to sit on the balcony and watch the sun set over the lagoon and Knysna. The units' walls are thin, but this is understandable in a log cabin. The place had everything needed to make our stay enjoyable, and customer service was great. The WiFi was also very good, and would definitely stay there again.
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Paradise Heads Self-catering 's response
It was a pleasure hosting you. We are happy that you enjoyed your stay with us and the wonderful sunsets.
Regards Paradise Heads
Chris L - Jan 2018
Overall rating
Dit was 'n aangename verblyf.
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Lovely accommodation.
I can recommend Paradise Heads for friendly, comfy accommodation.
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Paradise Heads Self-catering 's response
It's always nice knowing that our guests were happy staying with us. We hope to see you back again.
Leon V - Jan 2018
Overall rating
Het dit omtrent geniet. Die rustige atmosfeer en stilte.
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Pretty much enjoyed it. The peaceful atmosphere and silence.
Very nice place and what a nice view of the lagoon. Definitely value for money and hospitality was excellent.
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Paradise Heads Self-catering 's response
Thank you for such a nice review. We are always happy to know our guests enjoyed their stay with us. I hope we see you back again.
Magda N - Feb 2018
Overall rating
Heerlik om wakker te word en The Heads uit jou bed te sien!
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Great to wake up and see The Heads from your bed!
Our stay was unfortunately only for one night and I would definitely like to stay there longer in the future. The accommodation was clean, tidy and although small, everything we needed was there. Extra towels are also provided! It was a very luxurious feeling to wake up in the morning and see The Heads from bed. My reversing with the car was tested to the limit in the parking area because there were so many visitors.
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Paradise Heads Self-catering 's response
I'm glad you enjoyed your stay with us especially our magnificent view. I'm looking forward to having you stay longer next time.
Almarie L - Jul 2018
Overall rating
Baie mooi uitsig.
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Very pretty view.
The rooms were clean and facilities adequate. Not soundproof, which was a bit embarrassing.
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Paradise Heads Self-catering 's response
I'm glad you enjoyed your stay with us. If you had let me know the guests next to you were noisy, I would have spoken to them and asked them to consider the other guests.
Liza M - Oct 2018
Overall rating
Skoon en netjies, maar privaatheid is nie goed nie.
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Clean and neat, but privacy is not good.
Clean and neat. Braai facilities are not nice. Wooden floors throughout and you hear everything that the neighbours say.
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Retha D - Jan 2018
Overall rating
Redelike waarde vir geld.
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Reasonable value for money.
Just overslept and was very hot. Would be nice if the fridge was on for some ice or cold water.
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Hennie V - Feb 2018
Overall rating
Beknop en bedompig.
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Cramped and stuffy.
The place was very stuffy, smelled of smoke, very small, far from everything.
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Anel S - Apr 2018
Overall rating
Die pragtige ligging word bederf deur die outydse en ietwat vuil eenheid, asook die feit dat ons nie baie welkom gevoel het nie.
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The beautiful location is spoiled by the old fashioned and somewhat dirty unit, as well as the fact that we didn't feel very welcome.
The unit was dirty and there is not a daily cleaning service. Our unit was cleaned once during the week. The owner did mention upon our arrival that there is no cleaning service. There was a lot of mold in the bathroom and the shower did not drain. The towels are so thin, old and hard, you can almost see through them. The unit's furniture, faucets, kitchen, etc. were very old fashioned and not cared for. The WiFi that was advertised did not work at all. The wardrobe was in the kitchen and very small, dirty and smelled like mold. The kitchen cupboard doors are falling off and the cupboards stink. The fridge does not work properly and is also full of mould. The knives, forks, spoons, etc. are not one set. There were also almost no glass drinking glasses. The plastic glasses were dirty though. We mentioned to the owner that the shear was broken and she said it was just there for grading. The knives were incredibly blunt. The king size bed mattress was old and uncomfortable and the pillows were very uneven. There is no DStv as advertised, just SABC and whatever the owners were watching, which was not always suitable for children. Our neighbors were incredibly close and we could hear everything because there is only a closed door between our unit and theirs. Other guests felt they could use our braai area and made a noise and a mess until almost midnight. The worst part of our stay was upon our arrival when the owner accused us of owing her money. We paid the full amount 3 weeks before our stay there. She made us feel very unwelcome. She did not apologize and was very confused.
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Paradise Heads Self-catering 's response
Dear Anel,
Thank you for your feedback. Please allow me to provide you with feedback on your comments.
We had just been passed as a 3- star graded accommodation a few days prior to your arrival.
In my opinion, the unit was not dirty when you checked in. It is a self-catering unit, which is not serviced on a daily basis. They are cleaned when the linen is changed. If the unit needs cleaning while you are staying in it, you can arrange with the housekeeper to have it cleaned, or speak to Reception.
The towels are new and the furniture is not old; it is a style we have gone with in the Family Unit. The furniture in the unit matches the furniture displayed in the pictures on the website.
The Wi-Fi was working, however, some of the devices cannot connect to all the different Wi-Fi devices due to their security settings. I also gave you both the codes as we have 2 connections. I cannot run my business without Wi-Fi, hence why it is available on a 24/7 basis.
As far as the glasses are concerned, we have equipped the kitchen for 5 guests.
We have an assortment of pillows for guests to choose from because one type of pillow does not suit all the guests.
We put on the TV channels for the kids when you asked us to.
The only guests that braaied next to you, were only there for the last 2 nights of your stay. I saw you talking to them and thought everything was alright. If there was a problem, I would have appreciated you bringing it to my attention to address the matter immediately.
John V - Mar 2018
Overall rating
Ligging maak nie op vir ander tekortkominge nie.
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Location does not make up for other shortcomings.
Paradise Heads was average at best. Much can be improved in terms of bedding, cutlery as well as sound insulation. The bedding was clean but very old and neglected. The cutlery is a collection of random knives, forks, plates and cups. The chalets are prefab wall to prefab wall, so the sound insulation is not very good, and the wooden floors add to the sound that draws. If you have trouble sleeping, you won't be able to close an eye especially if you have neighbors like we had. The parking is also a problem and space can become limited if there are many guests. The location is good and close to everything in Knysna, but unfortunately it doesn't make up for the rest.
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Paradise Heads Self-catering 's response
Dear John,
Thank you for your feedback.
We had just been re-evaluated for 3-star grading on the day of your arrival.
The linen is not old or neglected and the cutlery is not random, the crockery is a set that is in all the units.
The Chalets are on stilts so there is a certain amount of noise from the floor. If your neighbours were very noisy, you should have let me know to address the matter immediately.
We have 2 parking areas. If you were having trouble parking in one parking area, you could have let me know to direct you to the other parking area for easier parking.
Anton S - Dec 2018
Overall rating
Mooi ligging, diens swak.
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Nice location, poor service.
From Monday to Friday no bed linen is changed, no cleaning service for the whole week and if you want to clean yourself the stuff is not available, you have to go and ask. There was no emergency notification with emergency numbers etc. There was no portfolio sheet or book describing services, entertainment or anything like that. The reception door is always closed with doors and gates. It makes you feel very uncomfortable and unwelcome. The unit was dirty and there were a lot of spiders and insects, we had to go and buy remedies to control them ourselves. Apart from the location and beautiful view, I give the service a zero.
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Yvette E - Dec 2018
Overall rating
Parkering vir groot voertuie is 'n probleem.
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Parking for large vehicles is a problem.
There is only a two plate stove and microwave. Very cramped and not much space to prepare something for dinner. We just went to visit a restaurant.
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Paradise Heads Self-catering 's response
The chalets are self-catering and there should have been an information sheet on the countertop which says that the chalets are not serviced and that if you need anything to please come to reception. I have just checked and unfortunately, it has been removed. I can only apologise for that. We have a visitor information board outside reception for all the guests to browse through. On arrival, we give you a map of the area. Due to the water restrictions, we do the linen every 4 days. The reason the reception door is closed is because of the wind. The security gate is closed as this is our private residence and we have had guests try to take the TV from their room and I have had numerous cell phones removed from the reception. As far as the spiders and insects go we are in a National Park area, also due to the fires, the ecology is not back to its normal balance yet, hence the insects. I am very sorry you didn't enjoy your stay.
- Capacity: 14 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 6 Upper Lloyd Street, Paradise, Knysna, 6571, Western Cape