Pezula Maritime Luxury - MT55
Review Summary
Mia B - Jul 2022
Overall rating
Nie die geld werd nie.
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Not worth the money.
55 Maritime is an ideal location in Knysna and Pezula offers good security and a nice area. Unfortunately, the house does not provide enough supplies for the number of people sleeping in it. We were very disappointed in the lack of clean bedding, enough toilet paper, any cleaning products and black bags, and the total lack of spices or cooking products. The WiFi also did not work at all, after we asked more than 4 times if it could be fixed as some of us had to work. We were also not informed at all that early in the morning on both Saturday and Sunday there would be people in the garden and outside the house cleaning. Overall we were very disappointed and will not be back. We also would not recommend 55 Maritime for rent.
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Pezula Maritime Luxury - MT55 's response
Dear Mia,
I do apologise that you were not happy with your stay at Maritime 55. I will definitely address the linen issues with the owner and ensure we get more supplied for the property.
The Wi-Fi has never been a problem in the house and Levi confirmed that he could connect on his phone, as far as I was aware that issue had been successfully resolved, so again my apologies.
The house being 100% self-catering does not supply any cooking materials in the way of spices etc, and we do specify that we supply arrival amenities, but we do not replenish them during a stay.
I will also address the staff being on-site, the owner arranges this schedule, but I will certainly make sure that this does not occur in the future.
There should have been supplies such as black bags and arrival dishwashing liquid and washing machine tabs, if there were not please let me know as this is something I need to take up with my staff.
We have many properties on Pezula, and most of them we have under full management and therefore have complete control. This is unfortunately not the case with Maritime 55 so we have little control over the garden service and many other points.
I do hope it did not spoil your holiday and welcome you to visit our site to view many of the other properties and the excellent reviews we have received.
Kind regards,
Michelle
- Capacity: 8 people
- All ages welcome
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Check-in: 14:00 to 17:00
Check-out: 10:00 - Address: Maritime Close, Pezula Golf Course, Sparrebosch, Knysna, 6571, Western Cape
