Platrand Lodge
Review Summary
Linda O - Dec 2023
Overall rating
Ongelooflike, pragtige plek. Naby baie besienswaardighede.
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Amazing, beautiful place. Close to many attractions.
The entrance at the main road and the path to the lodge do not prepare you for the incredible place. Decor is excellently planned. It feels like you are stepping into the life of the Victorian. Food is top notch. You feel extremely welcome and relaxed.
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Adriaan G - Feb 2023
Overall rating
Beste in 'n lang tyd.
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Best in a long time.
I travel a lot for business and book all colleagues' accommodation. Platrand is truly one of the best ever. Very very, nice visit, very friendly service. Would definitely highly recommend!
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Fanie B - Jan 2023
Overall rating
Baie lekker.
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Very nice.
It was a very nice visit. Good service.
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Gys B - Mar 2024
Overall rating
Ons het lekker geslaap in 'n rustige atmosfeer en sal beslis weer hier tuisgaan.
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We slept well in a peaceful atmosphere and will definitely stay here again.
Very nice farm with a beautiful view. However, our room was not ready upon arrival at 14h15, and we were allocated another room. The buildings are quite old and need renovation.
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Richard B - Sep 2023
Overall rating
Rustig en lekker.
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Quiet and nice.
Just washed quickly, but nice, no complaints.
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Hannes H - Jul 2023
Overall rating
Aangename ervaring.
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Pleasant experience.
Perfect for an overnight stop but wouldn't stay there more than one night. Kitchen was a disappointment.
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Jonette L - Oct 2023
Overall rating
Veilige oorslaapplek.
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Safe place to sleep.
Platrand is a cute place, but more care should be given to detail. Our reservation was written incorrectly for one night instead of the two we discussed. There was only one face towel instead. two in our room, just one bag of coffee and one bag of tea instead of one for each person. We also only received a bar of soap for the second night. It seems as if this small detail is not followed up on, but it leaves one feeling neglected.
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Johan S - Apr 2023
Overall rating
Redelik teleurgesteld.
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Pretty disappointed.
Upon our arrival we were received very kindly. However, there were quite a few problems, largely because finer details were not paid attention to. The bathroom door cannot close properly, very uncomfortable for a family. There were three of us, but amenities like coffee mugs were only for two. Instant coffee only one bag. Water is heated with gas. It does not work fantastically with a low flow water saving shower head. You have two settings, scorching hot or ice cold. Nothing in between. By that point, you easily resent yourself. Woke up in the middle of the night and the place smelled like sewage. Further investigation and the toilet was leaking in the bathroom. What a mess. I'm convinced the lady who served us doesn't understand a word of English. Waited 20+ minutes for our drinks because the waitress had to help in the kitchen.
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Platrand Lodge 's response
Good morning Johan
Thank you for bringing this to our attention.
We always value feedback as it gives us the opportunity to improve our services.
I would like to apologize to you and your family and assure you this is not the standard we operate.
Upon inspection, it was noted that the "mixer" on your tap in the bathroom had snapped off due to wear and tear this is why the water was either super-hot or cold, our geysers are not gas geysers but Solar geysers, this has been rectified.
The toilet's leak has been rectified as well as the door.
The shortage of coffee and cups has also been taken up with the head of housekeeping as it should have been set for three people we apologize from our side for this and can assure you it will never happen again.
Again I sincerely thank you for bringing this to our attention and we hope to see you again
Regards
Kerry
Leani V - Jan 2023
Overall rating
Ons verblyf by Platrand was van die begin af 'n gemors. Van 'n verlore bespreking tot vuil skottelgoed in die kaste.
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Our stay at Platrand was a mess from the start. From a lost reservation to dirty dishes in the cupboards.
Platrand lodge was our accommodation option for a wedding. We made our reservation 3 months before the wedding. Only to be informed 4 weeks before the wedding, that we could not get our choice of accommodation, because Platrand did not make our reservation, even though we had paid our deposit. After a heated argument with reception, management first decided to try to help us. Management first came up with a very poor proposal, we clearly indicated we have 3 very small children and they only have 2 units suitable for families, that's exactly why we booked the large unit, then they wanted to put us in separate rooms . We finally got the smaller family unit with 1 deluxe room with great difficulty. Management was accommodating with the costs of the accommodation. On arriving for our weekend reception was quite friendly. On Saturday morning we discovered a dirty pot and pan in the cupboard, like whoever made eggs in it, half of the eggs were still in the pan. There aren't many options for pots and pans, we go to reception and struggle to find someone at reception. Finally found someone at reception and at least got a clean pot and pan quickly. In the afternoon we discovered a rotten moldy chopping board in the closet, empty jelly tots paper and pringle container under the beds (we don't eat any of the above). We even found someone else's lost earring under the bed. Clearly the unit was not properly cleaned prior to our arrival. Even if you indicate you don't want to be bothered, staff just came into the room and went in when we weren't there. Even the fridge was turned off. Two of the chairs on the porch were battered and could not be sat on for safety reasons. They do have a generator available for load shedding and a lovely view from the porch.
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Platrand Lodge 's response
Good morning Leani,
Thank you for your valuable feedback, I apologise on behalf of Platrand Lodge and ensure you this is not at all how we handle our clients, I will be following up with the departments in question and get this matter resolved.
Once again thank you for bringing this to our attention.
I would however like to state that your booking for the "cottage" never appeared in our calendar at all, this is why the bride called as she had heard that you had booked the cottage and she needed to confirm as according to the groomsman had booked it.
Somewhere something did go wrong I really do apologise from Platrand lodge.
Once again thank you for your support and we really hope to see you again soon and show you just how much we value our clients.
Kindest regards,
Kerry
Melinda B - Dec 2021
Overall rating
Professioneel en rustig.
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Professional and calm.
Slept very well. Very professional and helpful. Would stay with you again anytime. Thank you very much.
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Platrand Lodge 's response
Thank you so much for our review. we look forward to hosting you again soon
Isabel J - Oct 2021
Overall rating
Slegs oornag.
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Overnight only.
No complaints and everything was fine.
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Platrand Lodge 's response
Thank you for your review.
We appreciate all feedback received we look forward to seeing you again
Dawn W - Sep 2021
Overall rating
Baie oulike, historiese plekkie.
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Very cute, historic place.
The service was very good, the rooms very nice and clean although you can see that it is an older place. We would recommend, a bit of an upgrade in terms of bedding, curtains and mattress would be good. The 4 star rating is somewhat misleading if you compare the place with others, nevertheless it is very beautiful, and interesting with all the antiquities, the view is incredibly beautiful.
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Platrand Lodge 's response
Thank you so much for the review we will definitely look into the concerns and get them rectified.
Hope to see you again soon
Regards
Kerry
Susan V - Sep 2021
Overall rating
Baie lekker
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Very nice
The Lodge is beautiful. The food is not the best, they had a big ad of a special meal but couldn't order it because it was sold out. I asked that they remove the ad. The air conditioning in the room did not work there was no coffee in the room the bedside lamp did not work my husband had to fix it himself. Other than that, it was very nice
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Platrand Lodge 's response
Thank you Susan,
We really appreciate feedback. We will look into this matter and provide feedback soonest
Thank you for your support and we look forward to hosting you again in the future.
Regards,
Kerry
- Capacity: 100 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: Fouries Kraal Farm, Ladysmith, 3370, KwaZulu-Natal