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Pongola Self-catering

12 reviews
Self Catering

Review Summary

3.7 out of 5from 12 reviews for Pongola Self-catering
Cleanliness
3.6/5
Service
3.8/5
Location
3.8/5
Safety
3.6/5
Value for money
3.6/5
Louisa P - Apr 2022
Overall rating
Cleanliness
2/5
Service
3/5
Location
2/5
Safety
3/5
Value for money
2/5
Louisa P
With partner

Baie duur vir 4 mense een aand.

Geboue en inhoud benodig opknap maar netjies vir oorslaap. Daar is net 1 ou stoel voor eenheid wat 4 mense in slaap.

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Very expensive for 4 people one night.

Buildings and contents need renovation but tidy for overnight stay. There is only 1 old chair in front of unit that sleeps 4 people.

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Andrew B - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Andrew B
Individual traveller

Just what I required.

Very neat and clean. Very central to all facilities and the golf course.

Herman D - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Herman D
With partner

Baie gerieflik, netjies en skoon.

Baie lekker gebly en groot genoeg parkeerplek vir ons motor en karavaan.

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Very comfortable, neat and clean.

Very nice stay and big enough parking space for our car and caravan.

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Lin V - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Lin V
With partner

It was fine. Quiet and secure. Facilities were comfortable.

We would have appreciated a reduced rate for pensioners.

Cobus P - Jan 2021
Overall rating
Cleanliness
5/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
5/5
Cobus P
Individual traveller

Baie lekker

Geen handdoeke nie.

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Very nice

No towels.

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Cobus P - May 2021
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Cobus P
With partner

Goeie diens en vriendelikheid.

Geskeurde gordyne in die kombuis en ’n klam muur agter die yskas lyk sleg.

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Good service and friendliness.

Torn curtains in the kitchen and a damp wall behind the fridge look bad.

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Ellen M - Dec 2021
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
1/5
Value for money
2/5
Ellen M
Family with young children

Not bad, but too costly.

Nothing much to say about it.

Ilsa L - Nov 2021
Overall rating
Cleanliness
1/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Ilsa L
With friends

Saam met vriende net oornag.

Plek is verwaarloos. Foto's is bedrieglik. Ou gevriesde Coke in vrieskas. Spinnerakke. Vuil onder bed. Handdoek stukkend. Stort lek. Geen vloerhanddoek in badkamer. Agterdeur kan nie oop sonder om te forseer nie. Eetgerei en glase nie volledig. Net die tuin is versorg. Bed was gemaklik. Baie teleurstellend.

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With friends just overnight.

Place is neglected. Photos are deceiving. Old frozen Coke in freezer. Cobwebs. Dirt under the bed. Towel broken. Shower leaking. No floor towel in bathroom. Back door cannot open without forcing. Cutlery and glasses not complete. Only the garden was taken care of. Bed was comfortable. Very disappointing.

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Anonymous Guest - Mar 2020
Overall rating
Cleanliness
4/5
Service
3/5
Location
2/5
Safety
2/5
Value for money
3/5
Anonymous Guest
With partner

Had to ask for soap and toilet paper when we got there, were not available in the room.

The cottages are indeed clean and tidy, but "run-down" if you understand what I mean. There was a wedding with loudspeakers in the lodge right next door when we arrived at about 14h00, which did not do me any favors, although it was not this lodge's debt is not

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Elmari V - Dec 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Elmari V
Family with young children

Kort aandag.

Die toilet in eenheid het gelek, vensterknippe kon nie toemaak nie, lugversorging het geraas. Geen probleme in ander eenheid aangemeld nie. Andersins gerieflik vir 'n oornagplek.

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Short attention span.

The toilet in unit leaked, window shutters would not close, air conditioning was noisy. No problems reported in other unit. Otherwise convenient for an overnight stay.

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Jani-kay O - Apr 2018
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
4/5
Jani-kay O
With partner

Teleurstellend.

Ek is nie 'n person wat sommer kla nie. Maar die diens wat ons ontvang het was, onvergeetlik. Met ons aankoms by die fasiliteit na 'n lang reis, moes ons wag (ongeveer 30 min) vir die ontvangsdame om te arriveer, sodat sy vir ons die hek kon oopmaak. Die plek is nie geleë in die veiligste gedeelte van die dorp nie, sienende dat dit agter 'n groot winkelsentrum is en in die CBD. Toe sy uiteindelik haar verskyning maak, wil sy nie vir ons 'n motorhek remote gee nie, ons kan hare leen as ons gou wil uitgaan, maar moet dit terugbring. Nou ons was in Pongola om 'n resies te hardloop en moet dis al 4:30 by die venue wees, ons kan nie haar moet soek en laat weet nie. Na 'n gekibbel het ons toe nou ook vrye beweeglikheid ontvang. Die dag van ons resies, ons moet uitklok 10 uur, toe ons 9:15 terug is by ons kamer, staan ons deur wawyd oop en het die dame besluit om al ons handdoeke op die grond te gooi, sy wil nou skoonmaak. Al ons persoonlike besittings soos fone en beursies was in die kamer, juis omdat dit veiliger is. Volgens die reëls dan nou maar mag sy nie in die kamer gaan tot ons uitgeklok het 10 uur nie. Dit was belaglik en ons sal nie weer gebruik maak van hulle nie.

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Disappointing.

I am not a person who simply complains. But the service we received was unforgettable. Upon arriving at the facility after a long journey, we had to wait (about 30 min) for the receptionist to arrive, so she could open the gate for us. The place is not located in the safest part of town, seeing as it is behind a large mall and in the CBD. When she finally made her appearance, she wouldn't give us a car gate remote, we could borrow hers if we wanted to go out soon, but had to bring it back. Now we were in Pongola to run a race and it must be 4:30 at the venue, we can't have to look for her and let her know. After an argument, we now also received free movement. The day of our races, we have to check out at 10 o'clock, when we got back to our room at 9:15, our door was wide open and the lady decided to throw all our towels on the floor, she wants to clean now. All our personal belongings such as phones and wallets were in the room, precisely because it is safer. According to the rules, she is not allowed to go into the room until we have checked out at 10 o'clock. It was ridiculous and we will not use them again.

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Pongola Self-catering 's response

Goeie dag Veronica,
Dankie vir jou skrywe, ons is teleurgesteld en jammer om te sien julle het nie 'n goeie ervaring gehad met julle besoek aan Pongola Self Catering nie.
Die betrokke personeel is aangespreek en ons glo en vertrou die intense opleiding van die afgelope paar dae sal slegte ondervindings soos hierdie verhoed.
Ons hoop ons kan julle in die toekoms wys ons is goeie waarde vir geld en ons klientediens het verbeter.

Pongola Self-catering
Susan V - Oct 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Susan V
Family with teenagers

Aangename oornagverblyf.

Veilige oornagakkommodasie wat ek sal aanbeveel.

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Pleasant overnight stay.

Safe overnight accommodation that I would recommend.

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  • Capacity: 32 people
  • All ages welcome
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: 18 Jan Mielie street, Pongola, KwaZulu Natal, 3170, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGZlZDcwMjdmLWIyMzctNDljMy1iZGU0LTRiMDM0YmZlMWMwYw?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R900 per night, for 2 ppl 12 5 1 4 18 Jan Mielie street Pongola 3170 KwaZulu-Natal 021 201 8900 14:00-22:00 10:00 -27.377017 31.60978