Pongola Self-catering
Review Summary
Louisa P - Apr 2022
Overall rating
Baie duur vir 4 mense een aand.
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Very expensive for 4 people one night.
Buildings and contents need renovation but tidy for overnight stay. There is only 1 old chair in front of unit that sleeps 4 people.
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Andrew B - Oct 2021
Overall rating
Just what I required.
Herman D - Sep 2021
Overall rating
Baie gerieflik, netjies en skoon.
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Very comfortable, neat and clean.
Very nice stay and big enough parking space for our car and caravan.
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Lin V - Apr 2021
Overall rating
It was fine. Quiet and secure. Facilities were comfortable.
Cobus P - Jan 2021
Overall rating
Baie lekker
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Very nice
No towels.
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Cobus P - May 2021
Overall rating
Goeie diens en vriendelikheid.
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Good service and friendliness.
Torn curtains in the kitchen and a damp wall behind the fridge look bad.
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Ellen M - Dec 2021
Overall rating
Not bad, but too costly.
Ilsa L - Nov 2021
Overall rating
Saam met vriende net oornag.
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With friends just overnight.
Place is neglected. Photos are deceiving. Old frozen Coke in freezer. Cobwebs. Dirt under the bed. Towel broken. Shower leaking. No floor towel in bathroom. Back door cannot open without forcing. Cutlery and glasses not complete. Only the garden was taken care of. Bed was comfortable. Very disappointing.
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Anonymous Guest - Mar 2020
Overall rating
Had to ask for soap and toilet paper when we got there, were not available in the room.
The cottages are indeed clean and tidy, but "run-down" if you understand what I mean. There was a wedding with loudspeakers in the lodge right next door when we arrived at about 14h00, which did not do me any favors, although it was not this lodge's debt is not
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Elmari V - Dec 2018
Overall rating
Kort aandag.
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Short attention span.
The toilet in unit leaked, window shutters would not close, air conditioning was noisy. No problems reported in other unit. Otherwise convenient for an overnight stay.
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Jani-kay O - Apr 2018
Overall rating
Teleurstellend.
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Disappointing.
I am not a person who simply complains. But the service we received was unforgettable. Upon arriving at the facility after a long journey, we had to wait (about 30 min) for the receptionist to arrive, so she could open the gate for us. The place is not located in the safest part of town, seeing as it is behind a large mall and in the CBD. When she finally made her appearance, she wouldn't give us a car gate remote, we could borrow hers if we wanted to go out soon, but had to bring it back. Now we were in Pongola to run a race and it must be 4:30 at the venue, we can't have to look for her and let her know. After an argument, we now also received free movement. The day of our races, we have to check out at 10 o'clock, when we got back to our room at 9:15, our door was wide open and the lady decided to throw all our towels on the floor, she wants to clean now. All our personal belongings such as phones and wallets were in the room, precisely because it is safer. According to the rules, she is not allowed to go into the room until we have checked out at 10 o'clock. It was ridiculous and we will not use them again.
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Pongola Self-catering 's response
Goeie dag Veronica,
Dankie vir jou skrywe, ons is teleurgesteld en jammer om te sien julle het nie 'n goeie ervaring gehad met julle besoek aan Pongola Self Catering nie.
Die betrokke personeel is aangespreek en ons glo en vertrou die intense opleiding van die afgelope paar dae sal slegte ondervindings soos hierdie verhoed.
Ons hoop ons kan julle in die toekoms wys ons is goeie waarde vir geld en ons klientediens het verbeter.
Susan V - Oct 2016
Overall rating
Aangename oornagverblyf.
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Pleasant overnight stay.
Safe overnight accommodation that I would recommend.
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- Capacity: 32 people
- All ages welcome
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Check-in: 14:00 to 22:00
Check-out: 10:00 - Address: 18 Jan Mielie street, Pongola, KwaZulu Natal, 3170, KwaZulu-Natal