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Premier Hotel Cape Town

27 reviews
Hotel

Review Summary

4.3 out of 5from 27 reviews for Premier Hotel Cape Town
Cleanliness
4.3/5
Service
4.3/5
Location
4.6/5
Safety
4.4/5
Value for money
4.0/5
Jolene K - Nov 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Jolene K
With partner

Lovely, staff were very attentive and helpful.

Staff were helpful and lovely. The hotel itself is beautiful and in a fantastic location. The only downside of my room was that it had no mini-fridge and the bathroom was quite small and uncomfortable at times. Other than that, the hotel was 10/10.

Anonymous Guest - Jun 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Anonymous Guest
Family with teenagers
Will H - Apr 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Will H
With partner

Rustig en baie lekker bly!

Lekker geslaap en sal weer daar gaan bly.

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Quiet and very nice stay!

Had a great night's sleep and would stay there again.

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Premier Hotel Cape Town 's response

Baie dankie vir u terugvoering. Bly om te hoor julle het julle tyd by ons geniet.

Groete,
Joanne

Premier Hotel Cape Town
Dirk K - Mar 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
3/5
Dirk K
With partner

Skoon, outyds, see uitsig.

Lekker outydse tipe hotel met vriendelike personeel. Mooi uitsig oor die see. Die kamers is effens klein en het nie 'n yskas nie. Dit maak 'n verskil as mens bietjie langer wil bly.

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Clean, old fashioned, sea view.

Nice old-fashioned type of hotel with friendly staff. Nice view of the sea. The rooms are a bit small and do not have a fridge. It makes a difference if you want to stay a little longer.

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Premier Hotel Cape Town 's response

Baie dankie vir jou terugvoering, Dirk. Ek is bly julle het jul tyd by ons geniet met die mooi see-uitsig.

Groete
Joanne

Premier Hotel Cape Town
Nadeem S - Apr 2024
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Nadeem S
With partner

Nothing Premium about this hotel except the price.

Booked for my anniversary, did not even receive a complimentary drink (you guys need to learn from the industry leaders in the business). Was asked to pay the difference (the discount that was received) upon arrival. Stated that the amount was paid in full prior to arrival. Room was small, furniture dated. Did not have an adaptor to plug in the cellphone charger. Had to risk charging the phones in the bathroom. First morning we left the room at 10:00, returned at 22:30 to the room in the exact same condition that I left it in, despite displaying the "make up room" tag. The room was not serviced at all. The housekeeping attendant even stated that they would replace the towels and come to service the room in the morning. I requested another room and an hour later was put into another room. No apologies received, and no managers' communication about the incident as promised the evening prior. Put into the second room, and the bathtub does not function. What a spoiler! Rooms are small, bathrooms even smaller, and not like what was portrayed. Don't expect any amenities either, I did not bring polish and a shoe brush, and the hotel did not even have a shoe kit (again, learn from the hospitality experts). Could get much better at the same or lower rates. Extremely disappointed.

Premier Hotel Cape Town 's response

Dear Nadeem,

Thank you so much for your feedback, albeit a rather disappointing read. Please accept my apologies that you did not receive any feedback or contact from management. I will look into where the communication gap occurred in this matter. We do have adaptors available from reception for various plugs and charging purposes. However, I am also pleased to advise that while we are undergoing refurbishments this winter, we will also be installing additional plug points which include USB charging points into the rooms.

It would seem there were several areas where we dropped the ball, and please rest assured that these will all be addressed with the relevant departments and corrective measures will be taken.

Kind regards,
Joanne Duffin
General Manager

Premier Hotel Cape Town
Shingirai M - Oct 2024
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
1/5
Shingirai M
With partner

It's an ordinary stay, nothing special.

The rooms are too basic for my expectations.

Elsa B - Sep 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elsa B
Family with teenagers

See below.

Amazing location and the friendliest and most helpfull staff.

Piet-michael Z - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Piet-michael Z

Dit was fantasies. Ons kamer was vroeg reg gewees. Perfekte kliëntediens.

Lekker geslaap op die bed.

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These were fantasies. Our room was ready early. Perfect customer service.

Slept well on the bed.

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Lourens S - Jul 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lourens S
With partner

Skoon, netjies, goed geleë, goeie diens en kos.

Sal beslis aanbeveel vir verblyf.

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Clean, tidy, well located, good service and food.

Would definitely recommend for a stay.

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Duan T - Apr 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Duan T
With partner

Netjies, vriendelik en baie goed geleë.

Die Premier Hotel is stapafstand van alles af en beste uitsig! Dis baie netjies en almal was baie vriendelik.

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Neat, friendly and very well located.

The Premier Hotel is walking distance from everything and the best view! It's very neat and everyone was very friendly.

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Premier Hotel Cape Town 's response

Dear Duan

What an absolute pleasure to have had you as our guests. Thank you for taking the time to tell all potential guests about Premier Hotel Cape Town.

We sincerely hope to welcome you back very soon.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Lerato L - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lerato L

Pleasant.

I had an incredible time the staff were friendly and very helpful. I would have loved a room facing the sea or the mountain.

Premier Hotel Cape Town 's response

Dear Lerato,

Thank you so much for your positive feedback.

We will continue to strive for perfection.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Thea V - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thea V
With partner

Baie lekker plek. Netjies en skoon. Personeel vriendelik en doen baie moeite.

Sien sterre.

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Very nice place. Neat and clean. Staff friendly and make a lot of effort.

See stars.

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Premier Hotel Cape Town 's response

Dear Cornelius,

Thank you for your feedback. It is truly appreciated and will be very motivating for my team to hear.

Keep travelling safely.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Ronel P - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ronel P
With partner

Staff exceptionally friendly and helpful including the security staff.

Location was perfect. The neighbourhood felt safe. Staff were amazing. Food was great. Will definitely stay here again.

Premier Hotel Cape Town 's response

Dear Ronel,

Thank you so much for your positive feedback and review. I will ensure my team are informed about your kind words.

Travel safely and we all wish you to return as soon as possible.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Teresa J - Oct 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Teresa J
Family with teenagers

It was fantastic.

The staff was too nice and the rooms are so clean, I really enjoyed it there.

Reg B - Mar 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Reg B
With partner

Netjies en veilig.

Alles was goed en reg. Ons het bietjie gesukkel om ons bagasie met 'n trap op te dra waar die motor onder die hotel parkeer was tot by die hysbak. Ek kan nie onthou dat iemand hulp aangebied het nie.

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Neat and safe.

Everything was fine and right. We had a little trouble carrying our luggage up a flight of stairs where the car was parked under the hotel to the lift. I don't remember anyone offering help.

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Premier Hotel Cape Town 's response

Dear Mariana B

Thank you very much for choosing Premier Hotel Cape Town as you accommodation of choice. My sincerest apologies that our parking facilities does not have a ramp nor a lift to ease the process of getting your luggage from your vehicle to the ground floor. We do have porters on duty. It is a possibility that they could have been busy assisting someone else. Your comment do highlight a very valid point and I will make sure to inform and re-address the importance of preempting the needs of guests and being more vigilant.

We hope that we will have you return soon and continue to enjoy what Cape Town has to offer

Kind regards

Mynhardt de Jongh and Team

Premier Hotel Cape Town
Lourens S - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Lourens S
With partner

Baie lekker, goedgeplaaste verblyf, goeie ontbyt, goeie personeel, lekker gemaklike kamer.

Ons het klein klagte gehad, wat dadelik opgelos is. Goeie skoon bed, genoeg spasie. Dit is die 2se keer wat ons daar bly, ons sal beslis weer gaan.

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Very nice, well-located accommodation, good breakfast, good staff, nice and comfortable room.

We had a minor complaint, which was resolved immediately. Good clean bed, enough space. This is the 2nd time we have stayed there, we will definitely go again.

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Cathleen H - Oct 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Cathleen H
With partner

Heerlik!

Baie professioneel en vriendelik. Heerlike ontbyt. Kamers netjies en skoon. Stap afstand na restaurante en die promenade. Sal weer 'n bespreking doen.

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Delicious!

Very professional and friendly. Delicious breakfast. Rooms neat and clean. Walking distance to restaurants and the boardwalk. Will book again.

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Inus L - Sep 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Inus L
Family with teenagers

Heerlik.

Groot, ruim kamers. Skoon beddegoed. Bed het heerlik geslaap. Baie lekker ontbyt geëet. Diens was onverbeterlik en baie vriendelik.

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Delicious.

Large, spacious rooms. Clean bedding. Bed slept great. Had a very nice breakfast. Service was unbeatable and very friendly.

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Bruce B - Mar 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Bruce B
With partner

Nice.

Cool.

Premier Hotel Cape Town 's response

Thank you Bruce.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Quintin V - Aug 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Quintin V
With partner

Rustig, lekker en pragtige uitsig.

Ons het baie lekker gekuier by die Premier Hotel. Die diens was uitstekend gewees. Die kamer se uitsig oor die see was iets besonders. Twee voorstelle aan hulle of bietjie slegter ervarings. My voertuig moes een aand buite in die straat staan omdat hulle nie genoeg parkering onderdak gehad het nie. Die TV-kanale is ook baie min of van te kies en nie regtig enige iets wat ons wou kyk nie.

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Quiet, nice and beautiful view.

We had a great time at the Premier Hotel. The service had been excellent. The room's view of the sea was something special. Two suggestions to them or slightly worse experiences. My vehicle had to park outside in the street one night because they didn't have enough covered parking. The TV channels are also very few to choose from and not really anything we wanted to watch.

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Charl T - Mar 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Charl T
With partner

Netjies.

Standaardkamers is baie donker en klein. Omtrent geen TV-kanale nie. Lugreëling, onder gebou se parkeerplek. Netjies en skoon.

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Tidy.

Standard rooms are very dark and small. Almost no TV channels. Air conditioning, under building parking. Neat and clean.

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Premier Hotel Cape Town 's response

Dear Charl,

Thank you for your feedback. We will try and rectify the issues you mentioned.

Kind regards,

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Willem M - Feb 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Willem M
With partner

Really enjoyed the deck with view on sea and Sea Point promenade.

Enjoyed a wonderful Saturday night buffet dinner at the hotel and the breakfasts were also very, very good.

Premier Hotel Cape Town 's response

Dear WM

We are delighted that you enjoyed your stay, the deck and our stunning views

Keep travelling safely

Kind regards

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Anonymous Guest - Mar 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With partner
Carel M - Mar 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Carel M
With partner

Het beter verwag.

Parkering was 'n kwessie. Besige systraat en nie veilig om voertuig in straat te parkeer nie so dit was my grootse kwessie, kelderparkering kan ook nie gereserveer word nie, baie swak - moet in nag buite stop en dan iemand gaan soek om te hoor of daar plek is, verwag meer vann 4 ster-plek. Ontbyt was op die webblad ingesluit en met aankoms het hotel weer gesê dit is addissioneel ( Nog R400 vir 2 persone) so weet nie wie die skuldige is nie - webblad of Hotel?

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Expected better.

Parking was an issue. Busy side street and not safe to park vehicle in street so that was my big issue, basement parking can't be reserved either, very poor - have to park outside at night and then go find someone to find out if there is space, expect more vann 4 star place. Breakfast was included on the website and on arrival the hotel again said it was additional (Another R400 for 2 persons) so don't know who is to blame - website or Hotel?

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Premier Hotel Cape Town 's response

Dear Carel Sebastiaan,

Thank you for your feedback and review. Apologies if you found the parking to have been a challenge. Due to the few spaces available we do offer parking on a first come first serve basis. The streets of Sea Point in specific is CCTV monitored 24/7 and the Sea Point City Improvement District officials are always visible, hence we do not have any vehicle break-in and petty crime in this area. The breakfast including or Room only rate is a choice made by the booker so it could have been a small miss-click that caused you to possibly book Room only, thinking you booked a bed and breakfast option. My apologies for any inconvenience caused.

Keep travelling safely and we hope we will be able to welcome you back soon

Kind regards

Mynhardt de Jongh
General Manager

Premier Hotel Cape Town
Elsie P - Aug 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Elsie P
On business

Warm and comfortable, friendly staff.

Conference room was a bit noisy, maybe because so near to restaurant. Breakfast buffet was very very nice, as I am a breakfast person.

Elize V - Jan 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elize V
With partner

Gerieflik, skoon en waarde vir geld.

Ek kom vir seker terug. Beste diens. Vriendelike personeel. Silwerskoon.

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Comfortable, clean and value for money.

I'll be back for sure. Best service. Friendly staff. Silver clean.

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Premier Hotel Cape Town 's response

Dear Esteemed Guest,
Good morning to both you and your family, and we trust that you are all very well.
Please may we kindly thank you for your favourable feedback, which is much appreciated.
We are pleased that you/yourselves enjoyed your time with us, and looking forward to your next visit, which we hope is soon.
May both you and your family have a fantastic 2020.
Kind regards,
Sefton and Team.

Premier Hotel Cape Town
Dorothy Mvula M - Dec 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dorothy Mvula M
Family with young children

Excellent service, friendly staff.

Great experience staying at this hotel. Will definitely return again.

Premier Hotel Cape Town 's response

Dear Esteemed Guest - Dorothy Mvula M,
Good morning to both you and your family, and we trust that you are all very well.
Please may we kindly thank you for your favourable feedback, which is much appreciated.
We are pleased that you/yourselves enjoyed your time with us, and looking forward to your next visit, which we hope is soon.
May both you and your family have a fantastic 2020.
Kind regards,
Sefton and Team.

Premier Hotel Cape Town
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  • Free cancellation up to 24 hours before your stay!
  • Capacity: 292 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 11:00
  • Address: 1 Marais Road, Sea Point, Cape Town, 8000, Western Cape
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