Quay West

Quay West 's response

Hello Fatima,
Thank you so much for your fantastic rating! We are extremely happy about your scoring.
Hope to welcome you and your family or friends again in the future.
All the best,
Marion

Quay West 's response

Hello Jua-mari,
wow... what a review. Thanks so much for it.

The kayak should be a motivation to come again and give it a try. It's truly a blessing to stay so close to the river and watch the birdlife.

Maybe next time, all the best.
Marion

Quay West 's response

Hello Anna-mareé,
thanks so much for your review.

We apologise again for the inconvenience caused. We investigated with our cleaning company and they claimed the bed linen was clean when they cleaned up the house from previous guests. So therefore, unfortunately, there is one word against the other and we, as owners, are in the middle. However, we appreciated the fact that you brought it to our attention.

We hope to welcome you or your family/friends again at Quay West.
All the best,
Marion

Quay West 's response

Hello Peter,
Thanks again for your review and your personal note to us which we very much appreciated! As it is for our guests to keep everything up to standard.
Looking forward to welcoming you again in future.
All the best
Marion

Quay West 's response

Hello Jo-ann,
thanks so much for submitting your fantastic review, we truly appreciate your effort for this.
It was a pleasure hosting you and hoping to welcome you back in future.
All the best
Marion

Quay West 's response

Hello Jacques,
thanks so much for taking the time to submit your review.
Sorry, that we couldn't do anything about the bad weather.
Hopefully next time in sunshine.
All the best
Marion

Quay West 's response

Thanks so much Nicole for your review, we truly appreciate this.
Hope to welcome you again in the future.
Best regards
Marion

Quay West 's response

Hello Jacky!
Thanks so much for your wonderful rating, highly appreciated.
Looking forward to welcoming you again in future.
All the best
Marion

Quay West 's response

Hello Mike,
thanks soooo much for your wonderful review.

Thanks also that you were very accommodating wrt short notice booking's admin involved which makes it so much easier for us.

Hope to welcome you again in future. All the best
Marion

Quay West 's response

Hello Mariet,
thanks for your review, we highly appreciate this.
Please note that on our front wall is a sign which says 'Quay West' to make it easier for our guests to find the our establishment.
Looking forward to welcoming you again in future.
Best regards
Marion

Quay West 's response

Thank you so much for taking the time for submitting your review. Happy to hear you enjoyed your stay at Quay West.
Looking forward to welcoming you again at Quay West.
Best regards,
Marion and Deon

Quay West 's response

Hello Shawn,
thanks so much for submitting your comprehensive review on Quay West. We truly appreciate this and hope to welcome you and/or your family again at our holiday home.
All the best, stay healthy!
Marion and team

Quay West 's response

Hello Chris,
Thank you so much for taking the time to submit such great review. We truly appreciate this obviously.
So happy to hear that you enjoyed your stay at Quay West. Hope to welcome you and your family and friends again in the future.
All the best.
Marion and team

Quay West 's response

So glad to hear that you enjoyed your stay at Quay West Lionel. Lots more to discover along the West Coast.
Looking forward to welcoming you again in future.

Quay West 's response

Thanks so much Andrew for taking the time to submit your wonderful review.
Glad you discovered the beauty of the West Coast with Quay West as a "base station".
Hope to welcome you again in future.
All the best
Marion

Quay West 's response

Hello Pierre,
thanks so much for taking the time to submit your review, this is truly appreciated.
Glad you got to some "me-time".
Looking forward to host you again at Quay West.
Best regards
Marion

Quay West 's response

Hello Renier,
thanks so much for your wonderful review for Quay West.
Looking forward to welcoming you again at our holiday home or at our guesthouse Farr Out in Paternoster.
Best regards
Marion

Quay West 's response

Hello A,
Thank you so much for your wonderful review.
I am glad to hear that you were not on duty for doing the dishes.
With regards to the mosquitos, this does happen from time to time on windless, hot days being close to the Berg River. They are usually gone in a day or so.
Looking forward to welcoming you again at Quay West.
Stay healthy and best regards,
Marion

Quay West 's response

Hello Christine,

great news that you liked the setup of Quay West and you had the time to bond with frineds and explore the surrounding area as there is so much to do.

Hopefully we will welcome you again in future.
Wishing you all the best
Marion

Quay West 's response

Hello Charmaine,
Thank you very much for submitting your review, we truly appreciate that you have taken the time to submit it.

We have removed the photo of the house where it appears to be with hardly any other buildings around, this was an old photo, thank you for highlighting this. In the meantime, the area has been further developed and we do have by now more neighbours.

As we know how cold and damp it can become in winter along the West Coast, we equipped the house with a gas fireplace, heater wall panels in the bedrooms, as well as a spare radiator for the guests to use.

The second bedroom's bedside table lamps, as well as electric blankets, were in working conditions, maybe you didn't see the plugs. The dispenser in the en-suite bathroom shows clearly "body lotion" and not soap. Shower towels, standard size, and hand towels were also available for your use.

Thank you for highlighting that the toilet paper roll holder has come loose, we shall take care of it.

Have a wonderful journey further and we hope to welcome you again at Quay West.
All the best,
Marion

Quay West 's response

Hello Hazel,
thanks for taking the time to submit your review which we highly appreciate.

We are very sorry wrt load shedding which is completely out of our hands. However, we have prioritized and installed an inverter to make sure the most (to us) important electrical equipment in the house is working which is Wifi for our guests as well as the alarm system for protection. Obviously, it's a personal choice but we have left the TV off this list for a reason. The DSTV subscription is highlighted on description (before you actually make the reservation) that it is only an Easy View subscription with limited channels.

Hopefully you understand our reasons above .
All the best
Marion

Quay West 's response

Hi Loyiso,
It was so nice to have you back at Quay West. What a surprise.
All the best and thanks again for your fantastic review!
Best regards,
Marion.

Quay West 's response

Hello Sanville,
Thank you so much for taking the time to write the fantastic review, it is highly appreciated.
We are looking forward to welcoming you again at Quay West.
All the best, have a wonderful Xmas season ahead.
Best regards,
Marion

Quay West 's response

Hello Elmarie,

Thanks so much for your valuable feedback, we truly appreciate your input and also the communication during your stay.

Hope to welcome you and your family again in the future.
All the best, stay healthy
Marion

Quay West 's response

Hello Belinda,

We would like to thank you for taking the time to submit your review and rating of Quay West.

Looking forward to welcoming you again in the future.
All the best,
Marion

Quay West 's response

Thanks so much for taking the time to submit your feedback. We truly appreciate your effort and are overwhelmed by the rating.
Looking forward to welcoming you again in the future.

Quay West 's response

Hi Wendy,
Thanks so much for taking the time to submit your review for Quay West, this is highly appreciated,

Due to COVID19 the admin paperwork has increased. Due to the fact that Quay West is a contactless self-check-in, it needs to have the extra paperwork for security involved.

All the best, looking forward to welcoming you and your friends some other time at Quay West again.
Marion

Quay West 's response

Hello Nazneen!
What a wonderful feedback. Thanks so much for taking the time to submit it, we truly appreciate it!

Pity that the stay was just so short, as there are lot of things to discover in Velddrif and surroundings such as famous Bokkom Laan, going for a boat trip on the river, experience a beer tasting, visiting SA Fishery Museum, going out with the kayak (provided by Quay West) on the nearby Berg River, ….

Looking forward to welcoming you again in the future.
Best regards
Marion and team

Quay West 's response

Hello Sonja,
thanks so much for your feedback.
Yes, Melanie keeps our Quay West spotless, always with a smile.
Hope to welcome you and/or your family/friends again at Quay West in Velddrif or at Farr Out Guesthouse in Paternoster.
All the best
Marion

Quay West 's response

Thanks so much Willlie for submitting your wonderful feedback. We appreciate highly your input and looking forward to welcoming you back at Quay West in Velddrif or alternatively at our guesthouse Farr Out in Paternoster.
All the best
Marion and Deon

Quay West 's response

Hello Gloria,
Thank you so much for taking the time to submit your wonderful review. We highly appreciate your input.
We truly hope to welcome you back at Quay West Holiday Home in Velddrif or alternatively at our guesthouse Farr Out in Paternoster.
Stay healthy.
Best regards,
Marion

Quay West 's response

Hello Donald,
Thank you so much for your wonderful rating, we are very happy to hear that you came all the way down to the West Coast and made use of Quay West Holiday Home as a base for your day trip.
We are looking forward to welcoming you back in future on the West Coast.
Best regards,
Marion

Quay West 's response

Hello Wendy,
thanks so much for taking the time to submit your feedback.
Happy to hear that you made the most out of the bad weather... there is nothing wrong with the weather just the cloths you are wearing LOL.
We would love to welcome you back in future, alternatively at our guesthouse Farr Out in Paternoster.
Best regards
Marion

Quay West 's response

Hello Angela,
thanks so much for your detailed feedback.
Please note that the extra cost you mentioned is for stays shorter than 3 nights, ie a fee of R 250, which is mentioned in the terms and conditions accepted by you before confirming the reservation (ie T&C: Taxes and Extras: A once-off surcharge of R 250 will be automatically charged for stays shorter than 3 nights and is not part of the quotation. Minimum stays requested: 3 nights, 4 nights over Easter weekend, 7 nights in High Season (15 December to 15 January).
Due to Covid 19, we have implemented a contactless check-in/out procedure to protect us, our staff as well as you, our valuable client, as best as we can hence the introduction of the new "booking procedure" (which includes the photo of the ID of all guests staying via WhatsApp, the completed guest registration form via a secured online link (takes less than 5 minutes to do all this). Thereafter you received detailed information about how to retrieve the key and further valuable information about the house via WhatsApp.
Surely you will understand that we needed to take some precautions if a stranger is been let into the house specifically from our side as we do not meet the guest in person since the introduction of contactless self-check-in/out. It is a common worldwide practice in the hotel/tourism industry for a guest to provide his ID to the host whether in person or via email/WhatsApp on/before check-in.
You can be assured that the installed CCTV cameras are only on the outside as inside cameras would interfere with your privacy.
We truly appreciate your comments about the condition of the house.
We hope to have been able to clarify our reasons for the admin part involved.
Looking forward to welcoming you again in the future.
Best regards
Marion

Quay West 's response

Hello Ona,
thanks for you wonderful review, we really appreciate your time for submitting it!
Hope to welcome you again at Quay West Holiday Home in Velddrif or alternatively Farr Out Guesthouse in Paternoster.
Best regards
Marion

Quay West 's response

Hello Lukas,

Thank you a million times for your super fantastic review of Quay West. We really appreciate your input. We are always happy to hear that the house is spotless as Melanie, our jewel that side, does a fantastic job.

We hope to welcome you again at Quay West in Velddrif or alternatively at Farr Out Guesthouse in Paternoster.
Best regards,
Marion

Quay West 's response

Good day Andy,

So nice to hear that you liked it.
Even more that you have met your long lost cousin again.
We truly hope that we will welcome you or your friends again at Quay West.

All the best
Marion

Quay West 's response

Hello Caroline,
Thanks so much for your excellent review, this is highly appreciated by us and specifically also by Melanie who takes care of our guests at Quay West. We are looking forward to welcoming you again in the future!
Best regards,
Marion and Deon

Quay West 's response

Dear Kelvin,

Thank you for your outstanding review, it is highly appreciated. There are lots of things to do and to see or one can simply chill.

Hope to welcome you again at Quay West Holiday Home in Velddrif or at the 'mother' Farr Out Guesthouse in Paternoster.

Best regards,
Marion and Deon

Quay West 's response

Dear Shimone,

Thank you for your great rating and feedback.

Unfortunately, the TV broke during your stay and due to the fact that it was an insurance claim, it couldn't be replaced on the Sunday nor the Monday of your stay. We highlighted in our description on the quotation that DStv is available with Easy View channels.

Hope to welcome you again in the future.

Best regards,
Marion and Deon

Quay West 's response

Dear Claudine,

Thank you for your wonderful feedback.

There are lots of things to do in and around Velddrif, it just depends on your interest. One can make use of the double kayak of Quay West and discover the Berg River and its beauty, visit the SA Fishery Museum in Laaiplek, enjoy a sundowner boat trip from Port Owen, visit the West Coast National Park which is approximately 30 minutes away, game drives at nearby safari lodges which is also a 30-minute drive away and bird Eiland in Lamberts Bay. The list is long. Maybe you should come back and we can guide you along?

Hope to welcome you again.

Best regards,
Marion

Quay West 's response

Hello Walter,
Thanks so much for rating Quay West so high, we really appreciate your feedback specifically about Melanie who is our angel that side.
We hope to welcome you again at Quay West in Velddrif or alternatively at our guesthouse Farr Out in Paternoster.
All the best for 2019
Kind regards
Marion

Quay West 's response

Good day Rosie,

Thanks so much for your positive feedback, highly appreciated!
Glad, the kids also enjoyed their stay. So much to do in and around Velddrif,
Hope to welcome you again in the future.

Best regards
Marion

Quay West 's response

Hello Danie,
Thank you so much for your wonderful review. We really appreciate your extra time for submitting this. Hope you enjoyed the surroundings and all the nice things what the West Coast has to offer. We would like to welcome you and your family/friends in the future as well.
Have a wonderful day ahead.
Best regards
Marion

Quay West 's response

Good day Thomas,

Thank you for your positive review. We are very happy to hear this!
Regarding the jetty, unfortunately out of our hands as we tried to run multiple clean campaigns to no avail, we do try to clean the area ourselves.

Hope to welcome you back in the future!
Marion

Quay West 's response

Hello Kaylan,
Thanks so much for your positive feedback, very happy to hear.
No problem with regards to the alarm activation, rather safe than sorry.
Hope to welcome you again in the future!
All the best,
Marion

Quay West 's response

Hi Jolene,
Thanks so much for your feedback for Quay West. Highly appreciated!
Hope to welcome you again in the future.
All the best
Marion

Quay West 's response

Hello Lendl,
Great to hear. Hope you will be posting a few weeding photos on our Quay West page.
Enjoy life ahead.
Best regards,
Marion

Quay West 's response

Hello Darius,
Thanks for your wonderful review, we really appreciate your effort writing it!
Please note that we have tried in the past to a different setting system with alarm to no avail as some guests are just "very good" in ignoring our security system. Therefore we were forced (for the protection of yours and our valuables) to implement the existing system.
Hope this won't keep you away for the next time!
All the best
Marion

Quay West 's response

Hello Maranitha and Deon,
Thanks so much for your kind words as well as praising Melanie, our star at Quay West.
Hope to welcome you back at Quay West.
All the best,
Marion and Deon

Quay West 's response

Thanks so much for your feedback, highly appreciated and obviously happy that you liked staying at Quay West.
Maybe next time at our guesthouse Farr Out in Paternoster...
all the best
Marion and Deon

Quay West 's response

Hello Dalene,
thanks for your valuable review!
Not sure if you made use of the kayak at Quay West to discover nature and birdlife on the river with the children? SA Fishery Museum in Laaiplek also offers activities for kids or how about to discover the long sandy beaches towards Dwarskersbos (about 5 minutes drive away from Quay West). The Fossil Park is approx. 20 minutes drive away, again also with focus on children activities. Pity you didn't ask before as there is so much more to do in and around Velddrif.
Maybe on another visit.
All the best
Marion and Deon

Quay West 's response

Thanks Stefan for staying at Quay West for the second time! Thanks so much!