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River Crossing Lodge

5 reviews
Lodge

Review Summary

3.9 out of 5from 5 reviews for River Crossing Lodge
Cleanliness
3.8/5
Service
3.8/5
Location
4.4/5
Safety
4.2/5
Value for money
3.4/5
Elsje K - Jun 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Elsje K
With partner

Perfek vir spesiale geleenthede!

Ongelooflike uitsig oor Windhoek vanuit River Crossing Lodge. Eenheid was ruim, gerieflik, netjies met 'n lieflike uitsig vanuit die stort en privaat stoepie (eenhede 1-15). Eenhede aan die ander kant van die restaurant kyk uit oor die berg, maar daar is ook padverbeterings. Die spyskaart by die restaurant is beperk, maar die kos is heerlik. Die kuierdek met swembad is uniek. Diens was vriendelik.

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Perfect for special occasions!

Incredible view of Windhoek from River Crossing Lodge. Unit was spacious, comfortable, tidy with a lovely view from the shower and private patio (units 1-15). Units on the other side of the restaurant overlook the mountain, but there are also road improvements. The menu at the restaurant is limited, but the food is delicious. The deck with swimming pool is unique. Service was friendly.

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River Crossing Lodge 's response

Thank you for your wonderful feedback, much appreciated.

River Crossing Lodge
Mr E - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mr E
Individual traveller

In the bush, but so close to the city.

The perfect spot to stay if you are travelling through Windhoek. WiFi great, food great, service perfect, rooms great. Excellent views of the City and the mountains just outside Windhoek. Lovely pool too.

Jeannemarie P - Apr 2021
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
1/5
Jeannemarie P
With partner

Te duur vir wat jy kry.

Ontvangs was nie baie warm nie. Nie alle info is gegee nie. Ons het ingeboek en toe na vriende gegaan. Toe ons terugkom het ons uitgesien na 'n warm stort maar helaas was dit net koue water. Daar's 'n foon in die kamer maar geen aanwysings van watter nr om te kontak nie. Ekt' gegoogle en gebel. Die dame het gesê sy stuur iemand. 11 min later niemand: bel weer. Oooh hul het gedink dis ander eenheid maar het nie opgevolg nie. Kom toe weer en een of ander storie van die gasvlam wat deur die wind doodgewaai word. Volgende oggend het ons by die bestuurder gekla wat nie geweet het die situasie is nie oogelos nie. Hul het probeer en aangebied om ons na ander eenheid te skuif vir die volgende aand. Baie dankie, dis egter nogal 'n "inconvenience " want dis van voor tas pak. Ons het self ons tasse geskuif, nuwe eenheid het toe weer toiletprobleem gehad. Hul het probeer om dit uit te sorteer maar steeds het ons gevoel ons het nie waarde vir geld ontvang nie. Ons het aangedring tot ten minste 50% terugbetaling op ons eerste nag se verblyf. Hul was bereid maar het gesê ons moet webtuiste kontak. Of ons kan 'n 3-gangmaaltyd vir aandete gratis kry. Omdat ons nie kans gesien het vir admin nie het ons die 3-gangmaaltyd aanvaar. Ons het die aand 'n addisionele bottel wyn bestel en 'n starter platter. Die kos is nie fantasties nie. Vleis was taai. Diens aanvaarbaar maar nie 4-stergehalte nie. Toe ons uitcheck het hul nie eers die decency gahad om maar die wyn en platter ook af te skryf nie. Die waarde van ons ete was nie eers naby die waarde van 50% van 'n aand se verblyf nie. Die kamers is eenvoudig, geen spieël in die kamer nie: net badkamer, dis onprakties. Geen haardroër. Kragdrade is oop en nie eers goed geseël nie. Kamer is nie goed na gekyk nie. Gordynreelings val uit die muur, beddegoed geskeur ens. Die uitsig is baie mooi en ek kry die idee dis waarop hul staatmaak. Die res is nie op 3-sterstandaard nie. Definitief nie die prys werd nie.

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Too expensive for what you get.

Reception was not very warm. Not all info is given. We checked in and then went to friends. When we got back we were looking forward to a hot shower but alas it was only cold water. There is a phone in the room but no directions of which number to contact. I googled and called. The lady said she was sending someone. 11 min later no one: call again. Oooh they thought it was another unit but didn't follow up. Then come again and some story of the gas flame being blown out by the wind. Next morning we complained to the manager who did not know the situation was not overlooked. They tried and offered to move us to another unit for the next night. Thank you very much, but it's quite an "inconvenience" because it's packed from the front. We moved our bags ourselves, new unit then had toilet problem again. They tried to sort it out but we still felt we did not receive value for money. We insisted on at least 50% refund on our first night's stay. They were willing but said we had to contact the website. Or we can get a 3-course meal for dinner for free. Because we didn't see a chance for admin, we accepted the 3-course meal. We ordered an additional bottle of wine and a starter platter that evening. The food is not fantastic. Meat was tough. Service acceptable but not 4 star quality. When we checked out they didn't even have the decency to write off the wine and platter as well. The value of our meal was not even close to the value of 50% of a night's stay. The rooms are simple, no mirror in the room: only bathroom, it's impractical. No hair dryer. Power wires are open and not even well sealed. Room was not well looked after. Curtain rails falling from the wall, bedclothes torn etc. The view is very nice and I get the idea that's what they rely on. The rest are not up to 3 star standard. Definitely not worth the price.

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Madri B - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Madri B
Individual traveller

Gerieflik.

River Crossing Lodge is net wat mens nodig het, net naby genoeg aan die stad, maar voel soos 'n wegbreek. Baie dankie vir die personeel se vriendelikheid, behulpsaamheid en omgee. Baie mooi geriewe, alles wat mens nodig het en personeel gaan die ekstra myl. Baie dankie.

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Comfortable.

River Crossing Lodge is just what one needs, just close enough to the city but feels like a getaway. Many thanks for the staff's kindness, helpfulness and care. Very nice facilities, everything you need and staff go the extra mile. Thank you very much.

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River Crossing Lodge 's response

Goeie dag Madri,

Baie dankie vir u terugvoering, dit was n plesier om julle te onthaal. Kom kuier gerus weer.

River Crossing Lodge
Alwyna F - May 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
2/5
Alwyna F
With partner

So-so. Personeel was vriendelik en behulpsaam.

WiFi is power, DStv werk nie, daar is geen rook verbode teken nie so gaste rook net waar hulle wil, ook in die eetsaal. Ek dink daar is 'n bestuursprobleem. Kamers en eetsaal het 'n fantastiese uitsig.

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So so. Staff were friendly and helpful.

WiFi is power, DStv does not work, there is no smoking prohibited sign so guests can smoke wherever they want, including in the dining hall. I think there is a management problem. Rooms and dining room have a fantastic view.

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River Crossing Lodge 's response

Dear P J,
Thank you very much for your review and constructive comments. We will bring this matter under the owners attention.
Smoking is prohibited inside and around the public areas. The Wi-Fi is only limited to the main area and not the rooms.
If your DStv did not work in the room, you could have reported this to the reception and they would have been able to sort the problem.

Kind regards,
Frans

River Crossing Lodge
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  • Capacity: 60 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: PO Box 97448, Windhoek, 0000, Khomas
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDZlMWE1MzU5LWE0ZjctNDc3OC1iOTAyLTE2MmQ5NjIxMWY0MA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R2 615 per night, for 2 ppl 5 5 1 4 PO Box 97448 Windhoek 0000 Khomas 021 201 8900 14:00-19:00 10:00 -22.602611 17.142632