Riviera Hotel & Chalets
Review Summary
Hs B - Jun 2024
Overall rating
Baie lekker.
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Very nice.
Very pleasant with good staff.
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Elaine E - May 2024
Overall rating
Was uitstekend.
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Was excellent.
I rested wonderfully. Needed it. Would like to give to be able to upgrade the accommodation.
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Trish M - May 2024
Overall rating
Excellent - Will definitely be back.
Annalie N - Apr 2024
Overall rating
Gasvrye, aangename, vriendelike plek!
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Hospitable, pleasant, friendly place!
We had a wonderful stay and ate in your restaurant.
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Manie B - Feb 2024
Overall rating
Waarde vir geld.
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Value for money.
It was very nice. Staff is friendly and very helpful. Value for money.
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Karl S - Jun 2024
Overall rating
Die hotel bied jou die rivier en 'n mooi omgewing teen 'n bekostigbare prys.
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The hotel offers you the river and a beautiful environment at an affordable price.
It is only a 1 star hotel I think - so one cannot expect a 3 or 4 star experience. Beds were ok and clean. The carpeted shower and cupboards were not the cleanest (must walk in slippers). Shower door had to be lifted to close etc. Breakfast was 'ok' for the hotel. Sweet bread that they bake themselves - we have never had sweet bread before! Why not sourdough or plain government bread would be better? The hotel offers what you pay for. They can make many improvements, but it will cost money they surely don't have and push the price up!
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Anonymous Guest - Mar 2024
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Anonymous Guest - Sep 2024
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Reinette P - Nov 2023
Overall rating
Was regtig baie lekker.
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Was really very nice.
Very very nice stay.
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Andries D - Jan 2023
Overall rating
Tweeslaapkamer-selfsorgchalet langs Bergrivier met uitsig op water.
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Two-bedroom self-catering chalet next to Bergrivier with water views.
Comfortable two bedroom self catering chalet with one bathroom and indoor braai. Spacious, neat and clean. Full DStv available. View of Berg River and wetland. Parking for vehicle under roof. Hotel with restaurant, bar, breakfast very close if needed.
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Hanlie H - May 2023
Overall rating
Aangenaam verras - kamers gerieflik en netjies. Personeel baie vriendelik en behulpsaam.
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Pleasantly surprised - rooms comfortable and tidy. Staff very friendly and helpful.
Was very kindly received by the staff. Rooms were very neat and comfortable with a nice view of the river. Secure parking was available. Pleasant surprise for a country town.
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Attie D - Apr 2023
Overall rating
Lekker gekuier.
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Have a nice time.
I think breakfast is a bit light, how about something before breakfast.
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Lana V - Jan 2023
Overall rating
Baie mooi uitsig. Chalets is goed toegerus en baie sentraal.
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Very nice view. Chalets are well equipped and very central.
Meal at hotel: Long wait to take order and receive. Prices a bit high for the quantity. Drinking glasses dirty and full of lipstick. Service at chalets is very fast and friendly.
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Sara P - Sep 2023
Overall rating
It was average.
Louis M - Jun 2023
Overall rating
Bad.
James J - Jun 2023
Overall rating
The staff were friendly, but management are not customer-focused.
Peter S - Feb 2022
Overall rating
Great views over the marshes for birders.
Linda F - Jan 2022
Overall rating
Staff very friendly and helpful. Food was delicious. Not pricey at all. We had loud neighbours, but the hotel staff was quick to sort them out.
Arnell R - Sep 2022
Overall rating
Kamer was wonderlik, kliëntediens treurig.
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Room was great, customer service dismal.
Room was very nice and tidy, but the customer service was dismal. The man at reception didn't look like he wanted to be there at all. Had to ask questions all the time, from where the room is, to where the vehicles should be parked. There are no signs to show or anything. The gate we had to go through to park the cars didn't work, luckily someone came by who was able to enter a code into it. The restuarant's service was just as slow. There were 3 tables, waited over an hour for food. At the bar I waited for 20min, then I just walked, because the woman was clearly doing better things. Didn't even stay for breakfast at all, just wanted out.
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Victor H - Sep 2022
Overall rating
Uiters teleurstellend.
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Extremely disappointing.
Reception area stinks. The room was on the second floor and stairs were too steep to carry luggage up. The bed was not king size.
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Peter S - Mar 2021
Overall rating
We really enjoyed the chalets at Riviera Hotel.
Christo W - Feb 2021
Overall rating
Fantasmagories.
Karen B - Feb 2021
Overall rating
Heerlike rustige kuier met mooiste uitsig!
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Lovely peaceful visit with the most beautiful view!
Reasonable accommodation with great value for money!
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Christo W - Jan 2021
Overall rating
Good view.
Peter S - Sep 2021
Overall rating
Great views over the marsh.
Hannes N - Feb 2021
Overall rating
Die uitsig is baie mooi en eet ook lekker in resturant.
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The view is very beautiful and the food is also good in the restaurant.
Cottage number 7 is incomplete. No toaster, no can opener and 1 garden chair too few. The plastic signs are not complete. We reported this to reception and no effort was made by the staff to help us.
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Mikha'eel H - Feb 2021
Overall rating
It was nice and peaceful
Jaco V - Jan 2021
Overall rating
Personeel en bestuur is uitstekend en baie behulpsaam.
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Staff and management are excellent and very helpful.
Received with open arms under difficult circumstances, great service with West Coast friendliness.
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Graham A - Oct 2021
Overall rating
It was nice but not outstanding, perhaps a bit expensive.
Adri L - Nov 2020
Overall rating
Vir ons omstandighede was dit 'n wonderlike verblyf. Hulle het aan al ons behoeftes voorsien.
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For our circumstances it was a wonderful stay. They catered to all our needs.
It was a wonderful stay. The weekend was obviously planned for our son who has cerebral palsy and the accommodation met all his needs. He could move comfortably with his wheelchair and the bathroom facilities were adequate. He was able to go fishing on the jetty and our view of the lake was perfect.
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Riviera Hotel & Chalets 's response
Baie dankie vir die terugvoering. Ons is baie bly julle het dit so geniet by ons. Ons sien uit daarna om julle weer te verwelkom. Vriendelike groete, Cindi
Brian D - Dec 2020
Overall rating
Great, no complaints.
Gideon N - Feb 2020
Overall rating
Fantastiese plekkie - 'n Huis weg van jou huis!
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Fantastic place - A home away from home!
Can't stop talking about the great weekend we had. The chalet has everything you need. Everything was neat and clean. We will definitely be booking another weekend again!
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Riviera Hotel & Chalets 's response
Baie dankie vir die terugvoering. Ons is baie bly julle het dit so geniet by ons. Ons sien uit daarna om julle weer te verwelkom. Vriendelike groete, Belinda.
Elly J - Feb 2020
Overall rating
Ek was in Velddrif vir my broer se begrafnis en die mense verstaan dat jy moeg en hartseer is.
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I was in Velddrif for my brother's funeral and the people understand that you are tired and sad.
There was load shedding when we got there but still they gave us nice coffee (on the house) for the inconvenience. The room, bed and linen were bright and clean and we ate delicious fish fresh from the sea that evening at a reasonable price. The staff were all very friendly and helpful.
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Charlton F - Oct 2020
Overall rating
Vriendelike diens en het die rustigheid geniet.
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Friendly service and enjoyed the tranquility.
The food good value for money.
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Trish M - Mar 2020
Overall rating
Enjoyed it very much. Staff were warm and welcoming.
Yvette D - Mar 2020
Overall rating
Gerieflik, maar het baie ruimte vir verbetering.
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Comfortable, but has a lot of room for improvement.
The receptionist was very friendly but had no idea that we had already paid the full amount and asked for proof of payment which I luckily took with me. Our room was located directly opposite the laundry and ironing room and the cleaning ladies started making noise very early in the morning and talking loudly and slamming doors from a closet that was in front of our door which had the result that we could not sleep a bit.
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Darius V - Jun 2019
Overall rating
Dit was ongelooflik.
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It was incredible.
It was incredible and everyone was so helpful, friendly and loving. My first experience and I will definitely go back to it and refer people. It's a great place with great people and assistance.
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Riviera Hotel & Chalets 's response
Baie dankie, dis so lekker om sulke positiewe terugvoering te ontvang. Dis waarna ons streef! Hoop om julle weer te sien.
Vriendelike groete,
Belinda
Sue H - Nov 2019
Overall rating
Was aangenaam en rustig.
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It was pleasant and peaceful.
Would come here again. See you soon.
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Sue H - Dec 2019
Overall rating
Rustig, veilig en baie genotvol.
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Quiet, safe and very enjoyable.
Our group found the silence soul-refreshing. Can highly recommend it.
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Antoinette K - Sep 2019
Overall rating
Aangename verblyf.
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Pleasant stay.
My husband and I found the stay pleasant. This was not our first visit and we will stay here again.
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Angela L - Sep 2019
Overall rating
It was a relaxing environment.
Dirk B - Nov 2019
Overall rating
Skoon.
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Clean.
Internet weak, would be good if breakfast was included.
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Riviera Hotel & Chalets 's response
Goeiedag Dirk,
Baie dankie vir die terugvoer. Ons vra om verskoning vir die internet, ons ondervind van tyd tot tyd probleme en probeer dit uitsorteer. Ons neem kennis van u opmerking oor die insluiting van die ontbyt.
Vriendelike groete,
Belinda
Cecile V - Jul 2019
Overall rating
Baie mooi uitsig.
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Very nice view.
Nice stay. Nice view. Location perfect.
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Juanita V - Sep 2019
Overall rating
Activities on offer would have been nice.
Riviera Hotel & Chalets 's response
Dear guest, thank you for your feedback. Yes, you are quite right about activities at the hotel. We are working on it. Kind regards, Belinda.
Robert H - Dec 2018
Overall rating
It is a very awesome place.
Zelda S - Jan 2018
Overall rating
Koel windjie en vriendelike plek.
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Cool breeze and friendly place.
On the stoepie there is a nice view of Bergrivier and right next to a fishing spot. Nice breeze that blows cool on those hot days.
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Riviera Hotel & Chalets 's response
Baie dankie vir die terugvoer. Ons is bly u het die kuier by ons geniet. Ja, die koel windjie op die dorp red ons telkemale op die vreeslike warm dae. Vriendelike groete, Belinda
Pieter M - Mar 2018
Overall rating
Baie lekker rustig vir ons ou pensionarisse.
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Very nice, relaxing for us pensioners.
Because we are older people, we really enjoyed the peace and quiet in the area and we spent a lot of time on the stoep. We had everything we needed, the braai was cleaned every day, the towels were changed daily and the bedding were changed on the third day. The new management is definitely a good addition and we were offered fishing rods. Will go back shortly.
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Riviera Hotel & Chalets 's response
Baie dankie vir die positiewe terugvoering. Dis altyd lekker om te hoor. Ons sien uit daarna om u binnekort weer te ontvang.
Vriendelike groete,
Belinda
Anonymous Guest - Apr 2018
Overall rating
Delicious and beautiful view.
Very nice stay in Riviera Hotel and the staff is very friendly, I can recommend it!
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Rudi V - Dec 2018
Overall rating
Baie swak.
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Very weak.
There was no one at reception on arrival, asked someone then a lady came out of bar to give me my key. Did not get any information at reception. Very weak. There are also no information leaflets in the room. Room in poor condition, carpets dirty, paint chipping off and the toilet seat, not to mention, mismatched. Weak. On Sunday afternoon around 17:00 I come back to hotel thinking I'm going to have a drink on a chair and eat something only to get to reception, lights off no one at reception and sign up at restaurant to say 'closed' and also on Monday. Well, I just checked out earlier on Monday, and also without anyone asking me anything. Als was just weak there, and a lot. On Saturday night I had a nice meal at a restaurant. Definitely would not recommend. I'm just saying again it was very poor.
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Riviera Hotel & Chalets 's response
Beste Rudi,
Baie dankie vir u terugvoer. Ons vra regtig om verskoning vir u ervaring by die Riviera Hotel. Dit is nie vir ons lekker om sulke terugvoer te ontvang nie. Wees verseker dat dit die nodige aandag geniet.
Vriendelike groete,
Belinda
Jennifer M - Sep 2017
Overall rating
Dit was baie lekker.
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It was very nice.
Everything was pretty and neat. Nonthing was lacking. Stunning view and quaint chalets. Will definitely recommend.
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Riviera Hotel & Chalets 's response
Beste Jennifer,
Baie dankie, ons waardeer die terugvoering.
Vriendelike groete,
Belinda
Henk L - Apr 2017
Overall rating
Baie lekker gebly.
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Had a very nice stay.
It was nice and peaceful. Nice and clean and tidy with lots of space.
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Lolita V - Jul 2017
Overall rating
Lekker.
Riviera Hotel & Chalets 's response
Hi Jamie,
Thank you for your review. We apologize for the TV. We recently had a fire in the hotel and that caused the problem. The matter has been solved.
Kind regards,
Belinda
Zelda N - Apr 2017
Overall rating
Lekkerste lekker!
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Most wonderful!
Before we went I read some other review to prepare myself, but we were really surprised. So warmly received and had a great time in the lady's bar - met some people etc. The children enjoyed playing in the river mud. Cleaners came daily to clean the indoor braai, sweep and empty the bin, and offered fresh towels and toilet rolls. Chalets very comfortable and fully equipped - you only need to take clothes and toiletries. Supermarket just across the road with everything you'd need and the hotel food is wonderful.
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Riviera Hotel & Chalets 's response
Beste Zelda,
Baie dankie, ons waardeer die positiewe terugvoering. Hoop om u gou weer terug by ons te ontvang.
Vriendelike groete,
Belinda
Sandra B - Nov 2017
Overall rating
Our two night stay in the Riviera Hotel was very pleasant and comfortable.
Riviera Hotel & Chalets 's response
Dear guest, thank you for your feedback. We are glad you enjoyed your stay. We take note of your comments.
Kind regards,
Belinda
Nicolene M - Apr 2017
Overall rating
Dit was heerlik om soggens wakker te skrik met die mooiste uitsig ooit, en saans na die weerkaatsing van die liggies op die meer te kyk! Priceless!
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It was lovely waking up with the most beautiful view ever, and seeing the reflection of the lights on the lake at night! Priceless!
Beautiful accommodation! Relaxing and the perfect place to keep the kids busy by fishing, walking etc.
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Anna V - Dec 2017
Overall rating
Het egter net oornag en dit was voldoende.
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Just stayed overnight though and it was sufficient.
Would definitely suggest that a LIGHT breakfast be included.
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Riviera Hotel & Chalets 's response
Beste Danny, baie dankie vir die terugvoer. Ons gee u voorstel deur na Bestuur. Vriendelike groete, Belinda.
Florida F - Oct 2017
Overall rating
Nice and cosy place.
Izaan B - Jul 2017
Overall rating
Voldoende.
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Sufficient.
Riviera Hotel met everything we needed in the room. The fridge and hairdryer were very welcome. The room did leak water when it started raining throughout the night.
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Riviera Hotel & Chalets 's response
Beste kliënt, baie dankie dat u ons aandag gevestig het op die lek in die kamer.
Dit sal die nodige aandag geniet.
Vriendelike groete,
Belinda
Bernard R - Jan 2017
Overall rating
Aangenaam.
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Pleasant.
Ladies at reception aren't trained. She couldn't find my deposit. Upon departure I had to pay again and I'm still waiting for a refund. The lady at reception couldn't do a reversal on the machine.
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Riviera Hotel & Chalets 's response
Beste gas,
Baie dankie vir u terugvoering. Ons vra om verskoning oor die diens by die ontvangs. Ons gee aandag om dit meer vlot te laat verloop. U kommentaar is onder die aandag van die bestuurder geplaas. Ook vir die terugbetaling van u deposito. Baie jammer vir die ongerief.
Vriendelike groete,
Belinda
Phil G - Aug 2016
Overall rating
Gerieflik gebly en heerlik geëet!
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Comfortable stay and delicious food!
Very friendly reception. Unit was convenient, clean and neat. Good and safe overnight accommodation.
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Arnold V - Sep 2016
Overall rating
Awesome service.
Amanda C - Nov 2016
Overall rating
Was hier om Weskus te sien, sentraal geleë om oral te ry.
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Was here to see the West Coast, central location to drive everywhere.
When we arrived they didn't even greet us, they just said: "You owe us money". We payed the balance 3 weeks before we arrived there. I had to provide proof of payment since reception didn't have it. They just told us enter by the gate, park on the grass, room 11. Which gate? Where is the grass? Where is room 11? Food in the restaurant wasn't like the description on the internet. Dry fish, dry overdone steak, terrible sauces. Tried twice, never again. Took the rest of our meals and breakfast at other restaurants in the area. On our last day, again "you owe us X amount". They added R1000 agent commission. But they deducted it immediately when we said it doesn't have anything to do with us.
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Riviera Hotel & Chalets 's response
Beste kliënt, baie dankie vir die terugvoering. Ons is regtig spyt dat u so 'n slegte ervaring by ons gehad het. Dit is die eerste swak terugvoering wat ons in 'n baie lang tyd ontvang. Ons vra om verskoning indien die ontvangs nie op standaard was nie. Ons het nuwe ontvangsdames (ons besef dit is nie 'n verskoning nie) en sal aandag aan u opmerkings gee. Wat die standaard van ons kos, veral ons seekos betref, kry ons net komplimente en is ons regtig jammer dat u dit so sleg getref het. Vriendelike groete, Belinda
Anonymous Guest - Jul 2016
Overall rating
Very nice and peaceful.
Very nice stay. Will visit there again. In our unit (Heron) the power went off when you turned on the stove. Maybe just look at it.
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- Capacity: 58 people
- All ages welcome
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Check-in: 15:00 to 22:00
Check-out: 10:00 - Address: 134 Voortrekker Road, Velddrif, 7365, Western Cape