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Riviera Hotel & Chalets

Self Catering

Review Summary

4.2 out of 5from 63 reviews for Riviera Hotel & Chalets
Cleanliness
4.1/5
Service
4.0/5
Location
4.4/5
Safety
4.3/5
Value for money
4.0/5
Hs B - Jun 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hs B
With partner

Baie lekker.

Baie aangenaam met goeie personeel.

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Very nice.

Very pleasant with good staff.

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Elaine E - May 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elaine E
Individual traveller

Was uitstekend.

Ek het heerlik gerus. Het dit nodig gehad. Sal graag wil gee om die verblyf te kan opgradeer.

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Was excellent.

I rested wonderfully. Needed it. Would like to give to be able to upgrade the accommodation.

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Trish M - May 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Trish M
With partner

Excellent - Will definitely be back.

See stars.

Annalie N - Apr 2024
Overall rating
Cleanliness
3/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Annalie N
With partner

Gasvrye, aangename, vriendelike plek!

Ons het heerlik gebly en geëet in jul restaurant.

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Hospitable, pleasant, friendly place!

We had a wonderful stay and ate in your restaurant.

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Manie B - Feb 2024
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Manie B
With partner

Waarde vir geld.

Dit was baie lekker. Staff is vriendelik en baie behulpsaam. Waarde vir geld.

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Value for money.

It was very nice. Staff is friendly and very helpful. Value for money.

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Karl S - Jun 2024
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Karl S
With partner

Die hotel bied jou die rivier en 'n mooi omgewing teen 'n bekostigbare prys.

Dit is net 'n 1-ster-hotel dink ek - so 'n mens kan nie 'n 3- of 4-ster-ervaring verwag nie. Beddens was ok en skoon. Die stort en kaste met mat was nie die skoonste nie (moet met pantoffels loop). Stortdeur moes mens optel om toe te maak ens. Ontbyt was 'ok' vir die hotel. Soet brood wat hulle self bak - ons het nog nooit soet brood gehad nie! Hoekom nie suurdeeg nie of gewone government-brood nie sal al beter wees? Die hotel bied aan waarvoor jy betaal. Hulle kan baie verbeteringe aanbring, maar dit sal geld kos wat hulle sekerlik nie het nie en die prys opstoot!

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The hotel offers you the river and a beautiful environment at an affordable price.

It is only a 1 star hotel I think - so one cannot expect a 3 or 4 star experience. Beds were ok and clean. The carpeted shower and cupboards were not the cleanest (must walk in slippers). Shower door had to be lifted to close etc. Breakfast was 'ok' for the hotel. Sweet bread that they bake themselves - we have never had sweet bread before! Why not sourdough or plain government bread would be better? The hotel offers what you pay for. They can make many improvements, but it will cost money they surely don't have and push the price up!

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Anonymous Guest - Mar 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Individual traveller
Anonymous Guest - Sep 2024
Overall rating
Cleanliness
2/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With partner
Reinette P - Nov 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Reinette P
With partner

Was regtig baie lekker.

Baie baie lekker gebly.

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Was really very nice.

Very very nice stay.

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Andries D - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Andries D
With friends

Tweeslaapkamer-selfsorgchalet langs Bergrivier met uitsig op water.

Gerieflike tweeslaapkamer-selfsorgchalet met een badkamer en binnebraai. Ruim, netjies en skoon. Volle DStv beskikbaar. Uitsig op Bergrivier en vleiland. Parkering vir voertuig onder dak. Hotel met restaurant, kroeg, ontbyt baie naby indien benodig.

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Two-bedroom self-catering chalet next to Bergrivier with water views.

Comfortable two bedroom self catering chalet with one bathroom and indoor braai. Spacious, neat and clean. Full DStv available. View of Berg River and wetland. Parking for vehicle under roof. Hotel with restaurant, bar, breakfast very close if needed.

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Hanlie H - May 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Hanlie H
With friends

Aangenaam verras - kamers gerieflik en netjies. Personeel baie vriendelik en behulpsaam.

Was baie vriendelik ontvang deur die personeel. Kamers was baie netjies en gerieflik met 'n mooi uitsig oor die rivier. Veilige parkering was beskikbaar. Aangename verrassing vir 'n plattelandse dorpie.

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Pleasantly surprised - rooms comfortable and tidy. Staff very friendly and helpful.

Was very kindly received by the staff. Rooms were very neat and comfortable with a nice view of the river. Secure parking was available. Pleasant surprise for a country town.

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Attie D - Apr 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Attie D
With partner

Lekker gekuier.

Ek dink ontbyt is bietjie lig, wat van iets voor ontbyt.

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Have a nice time.

I think breakfast is a bit light, how about something before breakfast.

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Lana V - Jan 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Lana V

Baie mooi uitsig. Chalets is goed toegerus en baie sentraal.

Ete by hotel: Lank gewag om bestelling te neem en te ontvang. Pryse bietjie hoog vir die hoeveelheid. Drinkglase vuil en vol lipstiffie. Diens by chalets is baie vinnig en vriendelik.

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Very nice view. Chalets are well equipped and very central.

Meal at hotel: Long wait to take order and receive. Prices a bit high for the quantity. Drinking glasses dirty and full of lipstick. Service at chalets is very fast and friendly.

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Sara P - Sep 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Sara P
With friends

It was average.

Not enough heating and no notice of load shedding, no backup power supply.

Louis M - Jun 2023
Overall rating
Cleanliness
1/5
Service
5/5
Location
5/5
Safety
1/5
Value for money
1/5
Louis M
Family with teenagers

Bad.

Chalets not cleaned properly. Whole place is wet because of water leaks. Fireplace leaking and broken. Bad smell in chalets. Bedding not clean and torn.

James J - Jun 2023
Overall rating
Cleanliness
2/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
2/5
James J
With partner

The staff were friendly, but management are not customer-focused.

Regular maintenance needs to be done to the chalets.

Peter S - Feb 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Peter S
With partner

Great views over the marshes for birders.

Very spacious units. Just missing an aircon and comfy chairs and one double bed for the price. Otherwise great.

Linda F - Jan 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Linda F
With partner

Staff very friendly and helpful. Food was delicious. Not pricey at all. We had loud neighbours, but the hotel staff was quick to sort them out.

They can maybe just add more cleanliness to their bathrooms. Like cleaning in the corners otherwise no complaints.

Arnell R - Sep 2022
Overall rating
Cleanliness
4/5
Service
1/5
Location
5/5
Safety
3/5
Value for money
4/5
Arnell R
Individual traveller

Kamer was wonderlik, kliëntediens treurig.

Kamer was baie mooi en netjies, maar die kliëntediens was treurig. Die man by ontvangs het glad nie gelyk as of hy daar wou wees nie. Moes die hele tyd vra vrae, van waar die kamer is, tot waar die voertuie geparkeer moet word. Daar is glad nie bordjies om te wys of niks nie. Die hek waar ons moes deurgaan om die karre te parkeer het nie gewerk nie, gelukkig het iemand verby gekom wat 'n kode kon in it. Die restuarant se diens was net so stadig. Daar was 3 tafels, het oor 'n uur gewag vir kos. By die bar het ek vir 20min gewag, daarna het ek maar geloop, want die vrou was duidelik met beter goed doenig. Het glad nie eers gebly vir ontbyt nie, wou net uit.

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Room was great, customer service dismal.

Room was very nice and tidy, but the customer service was dismal. The man at reception didn't look like he wanted to be there at all. Had to ask questions all the time, from where the room is, to where the vehicles should be parked. There are no signs to show or anything. The gate we had to go through to park the cars didn't work, luckily someone came by who was able to enter a code into it. The restuarant's service was just as slow. There were 3 tables, waited over an hour for food. At the bar I waited for 20min, then I just walked, because the woman was clearly doing better things. Didn't even stay for breakfast at all, just wanted out.

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Victor H - Sep 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Victor H
With partner

Uiters teleurstellend.

Ontvangsarea stink. Die kamer was op die tweede vloer en trappe was te steil om bagasie in te dra. Die bed was nie koningsgrootte nie.

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Extremely disappointing.

Reception area stinks. The room was on the second floor and stairs were too steep to carry luggage up. The bed was not king size.

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Peter S - Mar 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Peter S
With partner

We really enjoyed the chalets at Riviera Hotel.

They are comfortable, well appointed and have a fantastic view over the wetlands and the river. The wetlands are very busy with birds. We will definitely stay there again and have already recommended to friends.

Christo W - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Christo W
With partner

Fantasmagories.

Dankie aan bestuurder vir die guns wat jy vir ons gedoen het Sondag, ons waardeer.

Karen B - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Karen B
Family with teenagers

Heerlike rustige kuier met mooiste uitsig!

Billike verblyf met groot waarde vir geld!

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Lovely peaceful visit with the most beautiful view!

Reasonable accommodation with great value for money!

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Christo W - Jan 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Christo W

Good view.

Ales was 100 percent. Al wat sleg is is dat mens eers 3 uur kan inklok.

Peter S - Sep 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Peter S
With partner

Great views over the marsh.

The chalets are comfortable and generally well equipped. The only thing that needs improving is they need some comfortable chairs in the lounge. One very low sleeper couch is inadequate for 4 adults. Otherwise a great place to stay.

Hannes N - Feb 2021
Overall rating
Cleanliness
5/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
5/5
Hannes N
With partner

Die uitsig is baie mooi en eet ook lekker in resturant.

Huisie nommer 7 is onvolledig. Geen broodrooster, geen blikoopmaker en 1 tuinstoel te min. Die plastiekbordjies is nie volledig nie. Ons het dit gerapporteer by ontvangs en geen moeite is deur die personeel gedoen om ons te help nie.

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The view is very beautiful and the food is also good in the restaurant.

Cottage number 7 is incomplete. No toaster, no can opener and 1 garden chair too few. The plastic signs are not complete. We reported this to reception and no effort was made by the staff to help us.

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Mikha'eel H - Feb 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Mikha'eel H
With partner

It was nice and peaceful

Peaceful environment.

Jaco V - Jan 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
3/5
Jaco V
Family with young children

Personeel en bestuur is uitstekend en baie behulpsaam.

Met ope arms ontvang onder moeilike omstandighede, puik diens met Weskus-vriendelikheid.

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Staff and management are excellent and very helpful.

Received with open arms under difficult circumstances, great service with West Coast friendliness.

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Graham A - Oct 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
2/5
Safety
4/5
Value for money
3/5
Graham A
With partner

It was nice but not outstanding, perhaps a bit expensive.

The shower head leaked and all the water squirted all over the bathroom, we resorted to hanging a towel over the shower head to prevent the water from spraying. There were a group of people on the grass area outside our room (room 7) that were very loud, screaming and making a noise, we found it very annoying. The staff in the restaurant were excellent and very efficient.

Adri L - Nov 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Adri L

Vir ons omstandighede was dit 'n wonderlike verblyf. Hulle het aan al ons behoeftes voorsien.

Dit was 'n wonderlike verblyf. Die naweek was uiteraard beplan vir ons seun wat Serebraal verlam is en die verblyf het aan al sy behoeftes voldoen. Hy kon gemaklik met sy rolstoel beweeg en die badkamergeriewe was voldoende. Hy kon op die jetty gaan visvang en ons uitsig op die meer was perfek.

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For our circumstances it was a wonderful stay. They catered to all our needs.

It was a wonderful stay. The weekend was obviously planned for our son who has cerebral palsy and the accommodation met all his needs. He could move comfortably with his wheelchair and the bathroom facilities were adequate. He was able to go fishing on the jetty and our view of the lake was perfect.

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Riviera Hotel & Chalets 's response

Baie dankie vir die terugvoering. Ons is baie bly julle het dit so geniet by ons. Ons sien uit daarna om julle weer te verwelkom. Vriendelike groete, Cindi

Riviera Hotel & Chalets
Brian D - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Brian D

Great, no complaints.

Although I thought I was booking a chalet (my mistake, not the hotel's), the room was excellent. If I book again, I will ask for a room that does not face towards the dining room and/or is nearer to the river. Alternatively, I will book a chalet that faces the river.

Gideon N - Feb 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Gideon N
Family with young children

Fantastiese plekkie - 'n Huis weg van jou huis!

Kan nie genoeg vertel wat 'n lekker naweek dit was nie. Die chalet het alles wat jy nodig het. Alles was netjies en skoon. Ons gaan definitief weer 'n naweek bespreek!

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Fantastic place - A home away from home!

Can't stop talking about the great weekend we had. The chalet has everything you need. Everything was neat and clean. We will definitely be booking another weekend again!

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Riviera Hotel & Chalets 's response

Baie dankie vir die terugvoering. Ons is baie bly julle het dit so geniet by ons. Ons sien uit daarna om julle weer te verwelkom. Vriendelike groete, Belinda.

Riviera Hotel & Chalets
Elly J - Feb 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elly J
Individual traveller

Ek was in Velddrif vir my broer se begrafnis en die mense verstaan dat jy moeg en hartseer is.

Daar was beurtkrag toe ons daar aankom maar nogtans het hulle vir ons lekker koffie (op die huis) gegee vir die ongerief. Die kamer, bed en linne was helder skoon en ons die aand heerlike, vars uit die see, vis geëet teen billike prys. Die personeel was almal erg vriendelik en behulpsaam.

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I was in Velddrif for my brother's funeral and the people understand that you are tired and sad.

There was load shedding when we got there but still they gave us nice coffee (on the house) for the inconvenience. The room, bed and linen were bright and clean and we ate delicious fish fresh from the sea that evening at a reasonable price. The staff were all very friendly and helpful.

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Charlton F - Oct 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Charlton F
With partner

Vriendelike diens en het die rustigheid geniet.

Die kos goeie waarde vir geld.

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Friendly service and enjoyed the tranquility.

The food good value for money.

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Trish M - Mar 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Trish M
With partner

Enjoyed it very much. Staff were warm and welcoming.

Looking forward to our next trip. Everything was neat and clean. Food at the restaurant was good value for money and the staff at the hotel were friendly.

Yvette D - Mar 2020
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Yvette D
With partner

Gerieflik, maar het baie ruimte vir verbetering.

Die ontvangsdame was baie vriendelik, maar het geen idee gehad dat ons al reeds die volle bedrag betaal het nie en het gevra vir 'n bewys van betaling wat ek gelukkig saam met my geneem het. Ons kamer was geleë direk oorkant die was- en strykkamer en die dames wat skoon maak het baie vroeg die oggend begin raas en kliphard gesels en deure oop en toe geklap van 'n kas wat voor ons deur gestaan het wat die gevolg gehad het dat ons nie 'n bietjie kon laat slaap nie.

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Comfortable, but has a lot of room for improvement.

The receptionist was very friendly but had no idea that we had already paid the full amount and asked for proof of payment which I luckily took with me. Our room was located directly opposite the laundry and ironing room and the cleaning ladies started making noise very early in the morning and talking loudly and slamming doors from a closet that was in front of our door which had the result that we could not sleep a bit.

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Darius V - Jun 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Darius V
With partner

Dit was ongelooflik.

Dit was ongelooflik en almal was so behulpsaam, vriendelik en liefdevol. My eerste ervaring en ek sal definitief weer daarna toe gaan en mense verwys. Dit is 'n fantastiese plek met fantastiese mense en hulp.

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It was incredible.

It was incredible and everyone was so helpful, friendly and loving. My first experience and I will definitely go back to it and refer people. It's a great place with great people and assistance.

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Riviera Hotel & Chalets 's response

Baie dankie, dis so lekker om sulke positiewe terugvoering te ontvang. Dis waarna ons streef! Hoop om julle weer te sien.
Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Sue H - Nov 2019
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Sue H
With friends

Was aangenaam en rustig.

Sal weer en weer kom, sien gou weer.

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It was pleasant and peaceful.

Would come here again. See you soon.

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Sue H - Dec 2019
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sue H
With friends

Rustig, veilig en baie genotvol.

Ons groep het die stilte sielverfrissend gevind. Kan dit hoogs aanbeveel.

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Quiet, safe and very enjoyable.

Our group found the silence soul-refreshing. Can highly recommend it.

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Antoinette K - Sep 2019
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Antoinette K
With partner

Aangename verblyf.

Ek en my man het die verblyf aangenaam gevind. Dit was nie ons eerste besoek nie en ons sal weer hier kom bly.

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Pleasant stay.

My husband and I found the stay pleasant. This was not our first visit and we will stay here again.

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Angela L - Sep 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Angela L
Large group

It was a relaxing environment.

We enjoyed ourselves a lot, the environment was relaxing, the area was safe, being close to the shopping mall was very convenient. The resort itself was very cosy.

Dirk B - Nov 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Dirk B
With partner

Skoon.

Internet swak, sou goed wees as ontbyt ingesluit word.

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Clean.

Internet weak, would be good if breakfast was included.

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Riviera Hotel & Chalets 's response

Goeiedag Dirk,

Baie dankie vir die terugvoer. Ons vra om verskoning vir die internet, ons ondervind van tyd tot tyd probleme en probeer dit uitsorteer. Ons neem kennis van u opmerking oor die insluiting van die ontbyt.

Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Cecile V - Jul 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
4/5
Cecile V
Family with teenagers

Baie mooi uitsig.

Lekker gebly. Mooi uitsig. Ligging perfek.

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Very nice view.

Nice stay. Nice view. Location perfect.

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Juanita V - Sep 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Juanita V
Family with teenagers

Activities on offer would have been nice.

We enjoyed our stay. Would have been nice if fishing rods and canoes or row boats were made available.

Riviera Hotel & Chalets 's response

Dear guest, thank you for your feedback. Yes, you are quite right about activities at the hotel. We are working on it. Kind regards, Belinda.

Riviera Hotel & Chalets
Robert H - Dec 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Robert H
Family with young children

It is a very awesome place.

I just love the West Coast feel of it. Toes in the sand, cool sea breeze blowing through your hair and the heat of the blazing sun on your face, what more could you possibly want. The chalet's are fully equipped and very neat and tidy. I personally loved the indoor braai. We had a wonderful experience, my family can't wait to go back. Riviera, see you guys real soon.

Zelda S - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Zelda S
Family with young children

Koel windjie en vriendelike plek.

Op die stoepie is daar mooi uitsig oor Bergrivier en sommer naby 'n visvangplekkie. Lekker windjie wat koel waai op daai warm dae.

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Cool breeze and friendly place.

On the stoepie there is a nice view of Bergrivier and right next to a fishing spot. Nice breeze that blows cool on those hot days.

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Riviera Hotel & Chalets 's response

Baie dankie vir die terugvoer. Ons is bly u het die kuier by ons geniet. Ja, die koel windjie op die dorp red ons telkemale op die vreeslike warm dae. Vriendelike groete, Belinda

Riviera Hotel & Chalets
Pieter M - Mar 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Pieter M
With friends

Baie lekker rustig vir ons ou pensionarisse.

Omdat ons ouer persone is was die rustigheid in die omgewing baie lekker en het ons baie tyd op die stoep aan waterkant spandeer. Alles wat ons benodig het was daar en is die braai elke dag skoongemaak, die handdoeke daagliks vervang asook die beddegoed op die 3de dag. Die nuwe bestuur beslis 'n aanwins en is ons ook vistokke aangebied vir visvang. Keer binnekort weer terug.

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Very nice, relaxing for us pensioners.

Because we are older people, we really enjoyed the peace and quiet in the area and we spent a lot of time on the stoep. We had everything we needed, the braai was cleaned every day, the towels were changed daily and the bedding were changed on the third day. The new management is definitely a good addition and we were offered fishing rods. Will go back shortly.

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Riviera Hotel & Chalets 's response

Baie dankie vir die positiewe terugvoering. Dis altyd lekker om te hoor. Ons sien uit daarna om u binnekort weer te ontvang.

Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Anonymous Guest - Apr 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With partner

Delicious and beautiful view.

Very nice stay in Riviera Hotel and the staff is very friendly, I can recommend it!

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Rudi V - Dec 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
2/5
Rudi V
Individual traveller

Baie swak.

Daar was niemand by ontvangs by aankoms nie, het iemand gevra toe kom daar 'n dame uit kroeg om my sleutel vir my te gee. Het geen inligting by ontvangs gekry nie. Baie swak. In kamer is ook geen inligtingspamflette nie. Kamer in swak toestand, matte vuil, verf dop af en die toiletsitplek, om nie eers van te praat nie, pas nie by mekaar nie. Swak. Op Sondagmiddag so 17:00 kom ek terug by hotel om te dink ek gaan 'n drankie op stoel drink en iets eet net om by ontvangs te kom, ligte af niemand by ontvangs nie en bord op by restaurant om te sê 'gesluit' en ook Maandag toe. Wel ek het sommer die Maandag vroeër uitgeklok, en ook sonder dat iemand my iets gevra het. Als was net swak daar, en baie. Die Saterdagaand het ek lekker geëet by restaurant. Sal beslis nie aanbeveel nie. Ek sê net weer dit was baie swak.

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Very weak.

There was no one at reception on arrival, asked someone then a lady came out of bar to give me my key. Did not get any information at reception. Very weak. There are also no information leaflets in the room. Room in poor condition, carpets dirty, paint chipping off and the toilet seat, not to mention, mismatched. Weak. On Sunday afternoon around 17:00 I come back to hotel thinking I'm going to have a drink on a chair and eat something only to get to reception, lights off no one at reception and sign up at restaurant to say 'closed' and also on Monday. Well, I just checked out earlier on Monday, and also without anyone asking me anything. Als was just weak there, and a lot. On Saturday night I had a nice meal at a restaurant. Definitely would not recommend. I'm just saying again it was very poor.

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Riviera Hotel & Chalets 's response

Beste Rudi,

Baie dankie vir u terugvoer. Ons vra regtig om verskoning vir u ervaring by die Riviera Hotel. Dit is nie vir ons lekker om sulke terugvoer te ontvang nie. Wees verseker dat dit die nodige aandag geniet.

Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Jennifer M - Sep 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jennifer M
With partner

Dit was baie lekker.

Alles was mooi en netjies. Geen tekort aan enige iets nie. Baie mooi uitsig en oulike chalets. Sal definitief dit aanbeveel.

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It was very nice.

Everything was pretty and neat. Nonthing was lacking. Stunning view and quaint chalets. Will definitely recommend.

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Riviera Hotel & Chalets 's response

Beste Jennifer,

Baie dankie, ons waardeer die terugvoering.

Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Henk L - Apr 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Henk L
With friends

Baie lekker gebly.

Lekker rustig gewees. Mooi skoon en netjies met baie spasie.

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Had a very nice stay.

It was nice and peaceful. Nice and clean and tidy with lots of space.

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Lolita V - Jul 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Lolita V
Individual traveller

Lekker.

The TV did not work. Signal searching. From arrival to departure. Room 5.

Riviera Hotel & Chalets 's response

Hi Jamie,
Thank you for your review. We apologize for the TV. We recently had a fire in the hotel and that caused the problem. The matter has been solved.

Kind regards,
Belinda

Riviera Hotel & Chalets
Zelda N - Apr 2017
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
5/5
Zelda N
Family with young children

Lekkerste lekker!

Voor ons kuier, het ek self 'n paar mense se resensies gaan lees oor hoe hul ervaringe was, sodat ek myself kan voorberei, maar ons was regtig baie aangenaam verras. Só vriendelik ontvang en verskriklik lekker gekuier in die dameskroeg - nuwe mense ontmoet, en en en. Die kinders het hulself gate uit geniet om in die riviemodder te speel. Die skoonmakers het daagliks ons binnebraai kom skoonmaak, uitgevee en drom uitgegooi, en ook skoon handdoeke en nuwe toiletrolle aangebied. Die chalets is baie gerieflik en baie volledig toegerus - al wat jy eintlik hoef saam te neem is jou klere en toiletware. Die supermark is net oorkant die pad met alles wat jy benodig en die hotel se kos is heerlik!

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Most wonderful!

Before we went I read some other review to prepare myself, but we were really surprised. So warmly received and had a great time in the lady's bar - met some people etc. The children enjoyed playing in the river mud. Cleaners came daily to clean the indoor braai, sweep and empty the bin, and offered fresh towels and toilet rolls. Chalets very comfortable and fully equipped - you only need to take clothes and toiletries. Supermarket just across the road with everything you'd need and the hotel food is wonderful.

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Riviera Hotel & Chalets 's response

Beste Zelda,
Baie dankie, ons waardeer die positiewe terugvoering. Hoop om u gou weer terug by ons te ontvang.
Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Sandra B - Nov 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Sandra B
With partner

Our two night stay in the Riviera Hotel was very pleasant and comfortable.

The pizza meal we had in the "Die Pont" restaurant was not very good due to the base but the topping was tasty. Sadly the restaurant itself lacks ambiance.

Riviera Hotel & Chalets 's response

Dear guest, thank you for your feedback. We are glad you enjoyed your stay. We take note of your comments.

Kind regards,
Belinda

Riviera Hotel & Chalets
Nicolene M - Apr 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
3/5
Nicolene M
Family with teenagers

Dit was heerlik om soggens wakker te skrik met die mooiste uitsig ooit, en saans na die weerkaatsing van die liggies op die meer te kyk! Priceless!

Pragtige blyplek wat ons gehad het! Rustig en perfekte plek om kinders besig te hou met visvang, stap ens.

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It was lovely waking up with the most beautiful view ever, and seeing the reflection of the lights on the lake at night! Priceless!

Beautiful accommodation! Relaxing and the perfect place to keep the kids busy by fishing, walking etc.

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Anna V - Dec 2017
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
4/5
Anna V
With partner

Het egter net oornag en dit was voldoende.

Sou definitief voorstel dat 'n LIGTE ontbyt ingesluit word.

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Just stayed overnight though and it was sufficient.

Would definitely suggest that a LIGHT breakfast be included.

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Riviera Hotel & Chalets 's response

Beste Danny, baie dankie vir die terugvoer. Ons gee u voorstel deur na Bestuur. Vriendelike groete, Belinda.

Riviera Hotel & Chalets
Florida F - Oct 2017
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
3/5
Florida F
With friends

Nice and cosy place.

Nice place, beautiful view and very hospitable people.

Izaan B - Jul 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
4/5
Izaan B
With partner

Voldoende.

Riviera Hotel het in alles voldoen wat ons nodig gehad het in die kamer. Die yskas en haardroër was baie welkom. Die kamer het wel gelek van water toe dit deur die nag begin reën het.

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Sufficient.

Riviera Hotel met everything we needed in the room. The fridge and hairdryer were very welcome. The room did leak water when it started raining throughout the night.

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Riviera Hotel & Chalets 's response

Beste kliënt, baie dankie dat u ons aandag gevestig het op die lek in die kamer.
Dit sal die nodige aandag geniet.

Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Bernard R - Jan 2017
Overall rating
Cleanliness
3/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Bernard R
Family with teenagers

Aangenaam.

Dames by ontvangs is nie opgelei. Sy kon nie my deposito vind. Met vertrek moes ek weer betaal en wag nog steeds vir 'n refund. Die dame by ontvangs kon nie 'n reversal op kaart masjien doen nie.

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Pleasant.

Ladies at reception aren't trained. She couldn't find my deposit. Upon departure I had to pay again and I'm still waiting for a refund. The lady at reception couldn't do a reversal on the machine.

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Riviera Hotel & Chalets 's response

Beste gas,
Baie dankie vir u terugvoering. Ons vra om verskoning oor die diens by die ontvangs. Ons gee aandag om dit meer vlot te laat verloop. U kommentaar is onder die aandag van die bestuurder geplaas. Ook vir die terugbetaling van u deposito. Baie jammer vir die ongerief.
Vriendelike groete,
Belinda

Riviera Hotel & Chalets
Phil G - Aug 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Phil G
With friends

Gerieflik gebly en heerlik geëet!

Baie vriendelik ontvang. Eenheid was gerieflik, skoon en netjies. Goeie en veilige oornag-fasiliteit.

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Comfortable stay and delicious food!

Very friendly reception. Unit was convenient, clean and neat. Good and safe overnight accommodation.

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Arnold V - Sep 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Arnold V
With partner

Awesome service.

Enjoyed our stay very much. Will visit again. The food is very good and the prices are affordable.

Amanda C - Nov 2016
Overall rating
Cleanliness
4/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
3/5
Amanda C
With partner

Was hier om Weskus te sien, sentraal geleë om oral te ry.

Met ons aankoms was ons nie eers gegroet of welkom geheet nie. Was net onmiddellik gesê: "Julle skuld ons geld". Ons het alreeds 3 weke terug die hele bedrag betaal. Ek moes eers bewys lewer wat die ontvangs nie gehad het nie. Daar was net vir ons gesê ry by die hek in, parkeer op die gras, kamer 11. Watter hek? Waar's die gras? Waar's kamer 11? Kos in die restaurant is nie wat beskryf word op die Internet nie. Droë vis, droë overdone steak, aaklige souse. Twee maal probeer en nooit weer nie. Het by ander restaurante ontbyt en ander etes geniet. Met ons laaste dag, weereens, julle skuld X bedrag. Let wel, daar was R1000 bygevoeg vir agentkommissie. Dit was onmiddellik afgetrek toe ons sê die kommissie het niks met ons uit te waai nie.

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Was here to see the West Coast, central location to drive everywhere.

When we arrived they didn't even greet us, they just said: "You owe us money". We payed the balance 3 weeks before we arrived there. I had to provide proof of payment since reception didn't have it. They just told us enter by the gate, park on the grass, room 11. Which gate? Where is the grass? Where is room 11? Food in the restaurant wasn't like the description on the internet. Dry fish, dry overdone steak, terrible sauces. Tried twice, never again. Took the rest of our meals and breakfast at other restaurants in the area. On our last day, again "you owe us X amount". They added R1000 agent commission. But they deducted it immediately when we said it doesn't have anything to do with us.

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Riviera Hotel & Chalets 's response

Beste kliënt, baie dankie vir die terugvoering. Ons is regtig spyt dat u so 'n slegte ervaring by ons gehad het. Dit is die eerste swak terugvoering wat ons in 'n baie lang tyd ontvang. Ons vra om verskoning indien die ontvangs nie op standaard was nie. Ons het nuwe ontvangsdames (ons besef dit is nie 'n verskoning nie) en sal aandag aan u opmerkings gee. Wat die standaard van ons kos, veral ons seekos betref, kry ons net komplimente en is ons regtig jammer dat u dit so sleg getref het. Vriendelike groete, Belinda

Riviera Hotel & Chalets
Anonymous Guest - Jul 2016
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Anonymous Guest
Family with teenagers

Very nice and peaceful.

Very nice stay. Will visit there again. In our unit (Heron) the power went off when you turned on the stove. Maybe just look at it.

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From
From R 1 140
per night, for 2 ppl
From
R 1 140
per night, for 2 ppl
Make a Booking
  • Capacity: 58 people
  • All ages welcome
  • Check-in: 15:00 to 22:00
    Check-out: 10:00
  • Address: 134 Voortrekker Road, Velddrif, 7365, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA0caaeb84b50c02796325e14167ff21dab272339d523de16154457af6342d4a5987c5f9f2431e3837e601efb4726c87fbd2c4?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 140 per night, for 2 ppl 63 5 1 5 134 Voortrekker Road Velddrif 7365 Western Cape 021 201 8900 15:00-22:00 10:00 -32.786858394298 18.169570878543