Rooiboklaagte
Review Summary
Silumko R - Mar 2023
Overall rating
Relaxing weekend away.
Rooiboklaagte 's response
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay. Our team works hard to ensure all guests have a memorable experience, and we're delighted to have met your expectations. We look forward to welcoming you back again soon for another enjoyable stay.
Elmarie D - Feb 2023
Overall rating
Dit was baie lekker, maar.
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It was very nice, but.
We didn't have water until very late on Friday night - the water pump tripped or something. I would have thought for the price we paid we wouldn't have had load shedding. My deposit has not been refunded yet.
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Rooiboklaagte 's response
We appreciate your feedback and take all guest comments seriously. We apologise for any inconvenience you encountered during your stay. Your suggestions will be reviewed and considered as we work to enhance our services. We hope to have the opportunity to exceed your expectations on your next visit.
Anonymous Guest - Sep 2024
Overall rating
Visiting was nice, but bedrooms need attention.
The common area is very nice and practical. The rooms need a lot of work. Showers do not work well, beds are very small and old, almost no hanging space and take up space for clothes. you can't live out of your suitcase like that. Bathrooms also lack shelves to put things on.
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Karien D - Mar 2024
Overall rating
Netjiese huisie in die bos.
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Neat little house in the woods.
Very nice place with neat facilities and in the forest, which is what we wanted. All that was a bit of an "inconvenience" for us were the concertina doors of the living area and kitchen which were broken. Then one had to walk around to get to the rooms and boma. There were no flat sheets either. In the summer it is far too hot to sleep under a duvet, and the lighting in the rooms and kitchen/dining room area was not sufficient. The house is also basically against the road, and there is traffic all the time, even at night, so it's not an isolated little house in the woods if you prefer peace and quiet. Luckily we had brought additional fans, otherwise we would have gotten very hot. Maybe you can consider aircons for the rooms. Furthermore, it was very beautiful and we had a good time.
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Rooiboklaagte 's response
We appreciate your feedback and take all guest comments seriously. We apologise for any inconvenience you encountered during your stay. Your suggestions will be reviewed and considered as we work to enhance our services. We hope to have the opportunity to exceed your expectations on your next visit.
Marcus S - Mar 2023
Overall rating
Die lodge was baie lekker. Die hooflodge, oopplankombuis, sit-, eetkamer is mooi en voldoende toegerus.
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The lodge was very nice. The main lodge, open plan kitchen, sitting room, dining room is beautiful and adequately equipped.
The bedroom beds should be at least queen size beds with good mattresses and pillows. Sponges in pillowcases do not work. Personally, I prefer raised floors in a bathroom for hygiene purposes.
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Rooiboklaagte 's response
We appreciate your feedback and take all guest comments seriously. We apologise for any inconvenience you encountered during your stay. Your suggestions will be reviewed and considered as we work to enhance our services. We hope to have the opportunity to exceed your expectations on your next visit.
Hendri D - Apr 2024
Overall rating
Ideaal vir 'n vinnige wegbreek in die bos.
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Ideal for a quick getaway in the woods.
We had a great stay and it's ideal for a quick getaway in the woods. We are only sorry that we could not stay a little longer.
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Jp W - Apr 2024
Overall rating
Swak swak swak.
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Weak weak weak.
Too many mistakes. Couldn't fix anything in the time we were there. Heavy gate almost fell on my child due to poor maintenance. Very unhappy with the place. Still no deposit back after a week!
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Rooiboklaagte 's response
Dear JP Wolmarans,
Thank you for reaching out to us and expressing your concerns regarding the processing time for your refund, as well as the resolution of any issues encountered during your recent stay with us.
We sincerely apologise for any inconvenience caused by the delay in your refund. We indeed inform our guests upon check-out that refunds typically take between 7-14 days to be processed. However, we understand that this delay can be frustrating, and we appreciate your patience as we work to expedite this process for you.
Rest assured, your refund is currently being processed, and we are actively monitoring its progress to ensure it is completed as swiftly as possible.
Regarding the concerns you raised during your stay, we want to assure you that they were addressed promptly and to the best of our knowledge as reported. Guest satisfaction is of the utmost importance to us, and we take all feedback seriously in our continuous efforts to improve our services.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience in this matter. If you have any further questions or require assistance, please do not hesitate to contact us.
Thank you for choosing Rooiboklaagte. We look forward to welcoming you back in the future and providing you with an exceptional experience.
Ingrid J - Apr 2023
Overall rating
Olifant verrassing!
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Elephant surprise!
We were woken up on Friday night by elephants that broke through the walls and came and ate the bed and knocked some things over, scared but it was an experience to open a curtain and it's just elephants! Beds are a bit uncomfortable to sleep on and the water has to be carefully figured out before you can take a shower. I think it would be wise to just mention in the overview and description of the residence that if there is no power as during load shedding then there is no water either. Furthermore, the living room and rooms are very spacious and it was wonderful to relax without people feeling like you are on top of each other all the time. We paid R250 on arrival on Friday for cleaning service on Saturday. Only beds were made and dishes were washed. The grill was not cleaned and the "rampage" of the elephants (which we reported early Saturday morning) was not cleaned up either. Only when we went to complain about it in the afternoon, because the price for cleaning and what was done do not match at all, then it was done. Furthermore, we really enjoyed it in the forest and would like to stay there again, maybe for a day or two more. It is now 8 days later and no refund of the deposit paid on arrival has been received yet. I have also seen on the previous reviews that previous people have had issues with deposit refunds as well.
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Rooiboklaagte 's response
We appreciate your feedback and take all guest comments seriously. We apologise for any inconvenience you encountered during your stay. Your suggestions will be reviewed and considered as we work to enhance our services. We hope to have the opportunity to exceed your expectations on your next visit.
- Capacity: 8 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: R516 Rooiberg/Thabazimbi Road, Bela-Bela, 0480, Limpopo