Rustique Boutique Hotel
Review Summary
Suriaan D - Sep 2024
Overall rating
Heerlik saam met vriende gekuier wat ons lanklaas gesien het.
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Lovely time with friends we haven't seen in a long time.
We would like to thank all the staff, especially the bar staff, for their excellent service and friendliness! We had a great time staying, eating and hanging out at Rustique. We were the ones who had a good time until 01:00 in the morning and the staff carried us on their hands the whole time. Kudos to them for keeping up with the drink bills! On Sunday morning they were all back at their posts early with just such big smiles. The receptionists who received us on Saturday and greeted us on Sunday were very friendly and professional. The rooms are beautiful and very neat and the beds slept wonderfully. Only small problem with the rooms are the walls which are very thin and you can hear the neighbors talking. I assume our poor neighbors woke up when we snuck in like naughty teenagers. Sorry about that. The outside area of the restaurant is nice and big and ideal for large functions. Thank you again for your hospitality!
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Annelie V - Jan 2023
Overall rating
Baie netjies.
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Very neat.
Calm atmosphere. Rooms neat and beautiful. Service excellent.
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Cecil N - Jul 2023
Overall rating
Baie lekker, maar bietjie geraas.
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Very nice, but a bit noisy.
Only the people made noise in the restaurant, but were soon silenced.
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Tj E - Dec 2023
Overall rating
Lawaaierig en swak onderhoud. Ons het slegs een nag by die verblyf oorgebly. Alhoewel die kamers baie potensiaal het, was ons algehele ervaring geteister deur verskeie probleme.
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Noisy and poorly maintained. We only stayed one night at the accommodation. While the rooms have a lot of potential, our overall experience was plagued by several issues.
The staff needs retraining in relation to room service. The bedding was noticeably washed out and torn. The one bedside table did not have a double plug adapter so it could not be used. The shower needed a thorough cleaning, as evidenced by cobwebs that had accumulated a lot of dust. Furthermore, the remote control of the air conditioning was another challenge, making it difficult to set a comfortable temperature. Despite our preference for open windows, excessive noise from the adjacent restaurant required us to keep the windows closed. Our assigned room, 102, was only two units away from the restaurant, which turned out to be a significant problem. The restaurant showed a lack of consideration for overnight guests, with loud music and guest talking continuing past 11pm. It disturbed our sleep and defied our expectation of a peaceful, remote location. Breakfast was included and although it offered limited options, we appreciated that the waiter and manager allowed us to choose from the other breakfast items available on the regular restaurant menu - even if the cost difference was slight. However, this relief was short-lived. During check-out we discovered an error in our account, leaving an outstanding amount of just under R400 for a meal at the restaurant the night before - which we never had. She questioned whether we had outstanding accommodation charges, after which I showed her we had already paid the full amount in advance. The receptionist showed uncertainty in handling the situation and said with a hesitant apology that she would correct the problem with the manager. This last hurdle tainted our overall impression of the stay, and we were left with a sense of disappointment and frustration. We sincerely hope that improvements will be made for the benefit of future guests.
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Chantelle S - May 2019
Overall rating
Wonderlike verblyf en heerlike kos!
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Wonderful accommodation and delicious food!
Room was clean and tidy, food was delicious. Will definitely stay there again.
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Tertius V - Oct 2018
Overall rating
Baie gemaklik en gesellig.
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Very comfortable and cozy.
Just one thing: would only suggest trying to break up sound between two rooms. Can hear guests next door through passage.
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Anton R - Mar 2018
Overall rating
Amazing! Welgedaan!
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Amazing! Well done!
Great service, great food, everyone goes out of their way to help you and nothing is too much trouble! You can just stay there and relax, restaurant is top notch! My kids were in the clouds with bouncy castle, service and numerous board games!
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Ramona Katzke K - Apr 2018
Overall rating
Heerlik en mooi.
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Delicious and beautiful.
Rooms incredibly stylish. Bathrooms, especially the big bath very much enjoyed. Nice views on water. From the room and onto the porch. Maybe breakfast could improve a bit.
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Marlize V - Apr 2018
Overall rating
By verre die grootste teleurstelling!
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By far the biggest disappointment!
A hotel and spa that turns into a nightclub/karaoke? I went to run my comrades qualifying marathon and the music was deafening until after midnight. I had to be at my venue by 03:00 so my alarm was set for 02:40. I went to tell the manager I couldn't anymore, where he said he told the owner it was unacceptable, but the owner didn't care. Drunk guests walked back to the dance floor and threatened me. The manager was able to send me 3 rooms away, it's adjacent to the farm next door, where the guard said I should just keep my patio light on all night just for safety.
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Michelle M - Sep 2017
Overall rating
Surprisingly awesome!
Quentin S - Aug 2017
Overall rating
Gemaklik, netjies en waarde vir geld.
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Comfortable, neat and value for money.
Very friendly welcome. Neat room. Conveniently located and peaceful atmosphere to relax.
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Lichelle J - Dec 2017
Overall rating
Wonderlik!
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Wonderful!
Arrived here, was very warmly welcomed. Hospitality is top notch! Neat place with everything you need. Would definitely recommend!
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Rustique Boutique Hotel 's response
Thank you for choosing to stay at Rustique Hotel, we hope to see you again in the future.
Kind regards
The Rustique Team
Heinrich K - Aug 2017
Overall rating
Rustig, plaasgevoel.
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Quiet, farm feel.
The room is very beautiful, really like the industrial look. WiFi is available, so the children were very happy. Room is nice and clean, breakfast is very nice. The lunches and dinners are very tasty and are done very professionally by the chef. Their pizzas are very tasty. The only downside I would see is that the meals may not suit everyone's budget. But luckily the Mall is very close if you want alternative meals. Will definitely stay there again.
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Yolandie P - Apr 2017
Overall rating
Baie tevrede!
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Very happy!
What you see on the photos is exaclty what the place looks like, really very pretty, large room space. Very nice lawn for kids to play on. Delicious food! Will go back anytime.
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Pieter K - Aug 2017
Overall rating
Oor algemeen goeie gemaklike en skoon verblyf met mooi uitsig.
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Generally good, comfortable and clean accommodation with beautiful views.
Mostly positive but unfortunately also small negative comments. Beautiful clean rooms with a beautiful view over the dam. Small things that stood out for me were the uncapped WiFi (easy to use), a safe for my laptop in the room, and freshly baked bread with breakfast (only 1 out of 2 mornings) and plenty of coffee. Unfortunately, on the negative side (which can easily be addressed) were pigeons making a noise on the zinc roof and hindering our sleep.
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Anonymous Guest - Sep 2017
Overall rating
Very bad experience.
Upon my arrival I was informed that my reservation was not on their system even though I had booked through good sleep. They did have a room available for me even though they were not prepared for me. The room didn't have wifi, it wouldn't normally bother me but I was on a business trip so needed wifi. The room also does not have the full dstv. The above is advertised on the website so it is expected. The bathroom was not clean and neither was my bed. The food from the restuarant was delicious but I honestly would not stay there again.
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Loretta C - Aug 2016
Overall rating
We had a very nice stay, beautiful rooms and friendly service.
Emannuel P - Nov 2016
Overall rating
Aangenaam verras.
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Pleasantly surprised.
Value for money, friendly service and spacious well-equipped units!
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Anonymous Guest - Dec 2016
Overall rating
Good stay.
Very neat place, facilities very good - however our unit was very disappointing - construction not completed, floor in unit not finished, porch half-grown, no chairs/table on porch, no easy chairs in unit, so no place where you can't sit and drink coffee, hot water system doesn't work and we only had cold water for shower, a mixer tap and gas geyser don't work together.
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Richard M - Dec 2016
Overall rating
I believed the hotel was in Middelburg in the Cape and the hotel refused to refund me.
- Capacity: 36 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: R104, Old Belfast Road, Rverside Estate, Middelburg, 1050, Mpumalanga